Zen touch froze, now i'm stuck in recovery m

my zen touch froze, after idle shutdown i turned it back on and it froze again. the next day, i turned it on, and it showed my libary as being empty. i tried to reload some music onto it, but one of two error messages kept coming up; one saying that the player was either busy or not connected, or one saying there was an error and to ensure that the player was properly connected. it was, as i could tell by the "docked" image on the screen of the player. i went into recovery mode and reloaded the firmware, and am now unable to get out of recovery mode. i turned the player off, then on, and nothing. i hooked the player to my computer to see if i could put music on it, and i still got the same error message. how do i get the software to recognize the player, or is it not recognizing it now because im in recovery mode? if so, how do i get OUT of recovery mode? and any idea if this all means my music library is completely gone, or will it be able to be recovered??
ANY help at this point would be greatly appreciated!!!!!

thanks so much for your help!
i ran the firmware update, it got me out of recovery mode and the player itself is working normally, but when i try to add music to it from my computer, it still says "the operation failed. ensure player is properly connected before trying again." The "docked" icon is on the screen of the player, and whenever i try to add music, i can hear the hard dri've clicking away. it clicks a few times like it's trying to do something, then that message pops up on my computer screen. i went into device manager with the player hooked up and it was recognized. i disconnected the player and reconnected it so i could see that it was being recognized when i plugged it back in and it was. i then went back into the mediasource to try and add music again, and still nothing.

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