Zen touch hard dr

The hard dri've on my zen touch doesn't appear to be working.
It started freezing when skipping tracks.
Then I loaded it into recovery mode and tried to reinstall the firmware, but again it just froze.
Now I can only access my player in recovery mode and creative media source isn't recognising any of my 0GB of music.
The hard dri've makes a clicking sound when it's starting.
The thing is less than 60 days old, and week on I still haven't had an email response and the phone line was closed on friday and leaving me on hold for ages on thursday?
What kind of complimentary phone service makes me dial an international call only to leave me on hold?
Any suggestions/similar experiences.
And how can I get an RMA number? Is it only via the phone line?

I'm on my 3rd Zen because of alleged hard dri've failures (serious clicking sounds etc). However I have discovered that if you reboot it with a paperclip in the hole on the side while pressing the play button continuously, after the third or fourth attempt you can get into the "clean, format etc" menu. In other words keep trying with the reboot before going through the agony of changing the player. Incidentally I have found the staff on the helpline (based in Ireland) really helpful.
Good luck!

Similar Messages

Creative Zen Touch - Hard drive problems - HD upgr

Hi!
I bought my Creative Zen Touch almost a year ago now. Yesterday my hard dri've went crazy. The sound was a funky rythm, 0 DJ "scrathes" then one more high-pitched sound. In the Rescue menu I try to format the hard dri've and it responds with "Hard dri've problems."
Yes, it has fallen down several times. I don't know what caused it to malfunction this time though. It suddenly just stopped working. It looks like a mess, was bought over internet under the name of a mother of my frien; to make a long story short. I have no warranty :/
So here's what I decided; I opened it up to take a look inside it. Here's what I found:
- One loose battery, too much dirt on the sticky stuff.
- One hard dri've, model: HTC424020F7AT00
And here is my main questions:
- Can I use a 40gb Hitachi dri've in my 20GB Zen Touch? This is just the big brother, so the dri'ves are pretty much the same except storage space. http://tinyurl.com/4yurr
Thanks
- KennethMessage Edited by Kgjersda on 09-6-2005 04:4 PM

Tweaking 'n' Hacking Your Creative Zen Touch 20GB
Thanks for your reply SSR. I'm a clueless as to what the controller is, but at least I've found out that the Creative Zen Touch 20GB uses a .8" harddri've. So the larger Fujitsu Siemens 2.5" dri'ves, which the Creative Nomad Zen Players use, aren't compatible.
For anyone reading this post who wants a step-by-step guide to upgrading the harddri've of a Creative Nomad Zen Player (but NOT the Creative Zen Touch 20GB), visit PC World magazine online for a "how to" article: http://www.pcworld.com/howto/article...67,pg,7,00.asp
<IMG src="http://images.pcworld.com/howto/graphics/9267-2303p075-7b.jpg">
If anyone has experience of tweaking/hacking the Creative Zen Touch 20GB or if anyone should come across a similar "how to" guide for upgrading its harddri've (and knows of specific models of compatible .8" hardri'ves) - then please post on this forum.
Cheers........... Tim Holmes.

Zen Touch Hard to find

Why is the Zen touch so hard to find? None of my local reatilers have it, i.e. Best Buy, Circuit City, CompUSA. CompUSA did have it, but when I went back to go purchase it, they did not stock it any more. Then I tried Amazon, and they didn't have any in stock. They all have the Micro or the Xtra, but not the touch
Is this player going to be discontinued, or is it just that popular? I know it is available from other on-line retailers, can anyone give some suggestions as to which one is good to buy from?
Thanks, Mark

try www.buy.com
I used that site to get my zen touch for a good price when they first came out.
Free mac mini.
If it worked for Kevin Rose of TSS, then
I figured I may as well try it.
http://www.FreeMiniMacs.com/?r=4259073

Zen Touch Hard Disc problem (after repai

I just recently got my zen touch back from warentee repair were I beli've it was referbished.
However, within 2-3 weeks from getting it back its already acting up again
songs will jump or play another song alltogether for a couple secounds during play.
Also in the last hour I can hear the hard disc scratching on the inside and i tried disc cleanup but found that it wont even go past the menue when I turn it on.
Any tips?

Contact support and get it replaced.

Zen touch Hard disk er

Hi to all, and sorry for my not god english. I've buy a Zen touch 20 Gb last year, and it's worked god. But last month, i want to hear a mp3 and i power my zen, but he going to start, reply whit and error. I try to update the formware, but the error not be removed. When i'm try to format, the response id "Hard disk error". What can i do? If i want to change the Hard disk, it's possible?
Thanks for the reply

Cat/Daniel,
If there is a recurring issue with the harddri've on the older 5gb Zen Micros, does the consumer have to pay the price for these problems? My unit was purchased direct from Creative's website for Christmas 2004. Nine months later in September 2005 the dri've just died. Only the "Creative" screen would come up. Sent back to Creative and they chose to send me a "new" unit. Great. Only problem is, nine months later, and the harddri've goes out AGAIN! Same exact problem! And this Zen has ALWAYS been handled with gentle hands, like a real harddri've should. No jarring, jolts, hits....etc.
Ah, but now Creative says even though this same defect occurred on a "new" unit less than a year old there is no 2-month warranty attached to the unit. Huh? Apparently, Creative doesn't stand behind these new units they issue as replacements. What gives? Why not stand behind the product, regardless of whether that product is new from a store, or new from the manufacturer as this one claimed to be? If these units go out with short-shelf lifes shouldn't the consumer be told in advance, that you MAY get a year's worth of workability out of it's As James (5353) in technical support emailed to me: "I apologize for the inconvenience, but according to the information provided, you are also beyond your complimentary e-mail support period. Since you are outside of the warranty we can not provide any type of email support (including RMAs)."Yikes.....so NOW what do I do with this defecti've Zen?

Quick tutorial-- replacing Zen Touch hard dr

I got the "click of death" last week on my 40GB Zen Touch and the "hard disk error" message. I tried slapping the player to unjam the HD, but that didn't work. When I called Creative, they told me it would be $79 to repair. Through doing a little research, I was able to replace the HD for $57. Here's how I did it:
Disclaimer: please don't try this unless your warranty is expired!
) Purchased a HITACHI Travelstar C4K60 hard dri've on ebay for $57 (shipping included). The model number on the one I got is HTC426040G9AT00. This is not the same exact dri've that came with the player, but it is the same brand. From what I gather, they key is to get a dri've that's
a) .8 inches (not 2.5)
b) 4200 RPM
c) Hitachi brand, as there's no uni'versal form factor. You need to get a Hitachi to be sure it will fit in your Zen.
I think any Hitachi 4200 RPM, .8" dri've should work. Unfortunately, there aren't a ton of these available on ebay. They're mostly about $90+ off ebay.
2) Followed these instructions for opening up the Zen.
http://www.stainlesssteelrat.net/Pictures/20050520/Touch.mht
By far, the hardest part of this was unscrewing the little screws. Be sure to get the right sized screwdriver because it's easy to strip the screws. They screws are in there tight and are a pain to get out.
3) Pulled out the old dri've, put in the new one. Pretty self explanatory once you've opened it up following the site above. I used a small screwdriver to gently pry the old dri've off as it's in there pretty tight.
4) Put the player back together. Note, the touchpad won't work well unless all the screws are in fairly tight, so be sure to do that.
5) Start up player. The menu should come up giving you four options, Clean Up, Format All, Reload OS, and Reboot. Run Format All. It should just take a few seconds.
6) Install firmware. Download it from here, http://www.nomadworld.com/language.asp?sDestUrl=/support/downloads. Run the .exe file with your Zen plugged into the USB on your computer. From there you should just have to follow the prompts.
You player should now be back in working order and you can now reload your music. Hopefully you backed it up. :-)
I would estimate this took me 3 hours of work, 2 hours of which were spent trying to unscrew those darn screws! Well worth the $22 I saved. The process wasn't very complicated at all and takes very little techinical knowledge. I hope this helps others as this seems to be a common problem. Thanks to whoever made that guide to opening the Zen, you saved me a lot of money!

Bump, nice post Bertt and I'm happy very happy you took the time to post your success story. Unfortunatly the link is down for me at the moment, I tried a quick google search for "Opening a Zen Touch" but didn't find anything useful. Their is still valuable HD info that everyone should take a look at.
Also I agree with your comment that replacing a HD doesn't take much tech understanding, especially a direct replacement. You just have to put everything back the way it was when you opened it. So good luck for all you who try to save yourselves a good amount of $$ (I dont think you even including S/H in the price you listed.)

Updated and smaller Zen Touch using Hitachi's newest C4k60 hard disk

The new Hitachi C4k60 hard disk is really small and is NOT inside the "actual" Zen Touch:
Zen Touch hard disk model (Hitachi): HTC424020F7AT00 (red it on a Zen Touch hard disk)
Hitachi C4k60 model: HTC426020G7CE00 (found it on Hitachi's website, that's the 20gb version, also available in 30gb)
Obviously, the 2 models aren't the same, and the new C4k60 is "much" smaller (physical size).
Anandtech's review of the Creative Zen Portable Media Center says that it uses a Hitachi C4k60 hard disk. So Creative are already using those new Hitachi hard disks for some of their products.
Is it possible that an updated version (smaller of course) of the Zen Touch using this new hard disk appears pretty soon? I really HOPE so...
I know that the Zen Touch isn't old, but other brands already have smaller 20gb mp3 players using Hitachi's new C4k60 hard disk, so I guess Creative is going to respond with an updated, smaller and even better looking Zen Touch (other improvements like a line-in, "standard removable dri've in windows" and EAX would be welcome to)!
Can someone confirm this, or give any details/information?
ThanksMessage Edited by Lazar on 2-27-2004 03:06 AM

I just saw the archos gmini xs200 in a local shop, had it in hands:
it's really a nice player, and it's so small for a 20gb one, but from different online reviews, true battery life is only about 8hours and battery isn't removable. This sucks !!!
Well, i'm goin to wait for a new Zen Touch firmware enablling driverless windows support or an updated gmini xs 200 with a better or removable battery...
Still no new high capacity portable mp3 for me YET, lol !Message Edited by Lazar on 2-28-2004 :23 PM

Modding a Zen touch to 40gb hard dr

Has anyone tried putting a 40 gig or more hard dri've in a zen touch, if so what dri'ves will fit's

StainlessSteelRat is correct, the dri've used in the Zen Touch is a very slim, compact, new dri've. A standard 40GB dri've would be larger and won't fit in the Zen Touch casing. The unit is technologically speaking a lot more compact and complicated than previous units, so bear this in mind when you're looking at any How To guides from previous products.
I'd just like to emphasize as well that opening up the unit will invalidate any warranty you have, and that we do not offer any support for this.
Cat

Creative Zen Touch 40 Hard Drive Failure Confir

I just recieved a zen touch 40gb a week ago. Worked great for a week (had 2000 songs on it) then it seemed to only transfer songs in groups of 50 or so, then 20, then 0 and now not at all. It still plays them just fine. Last night I was reloading all drivers updating everything etc, thinking I had a driver conflict. Then I heard what sounded like a low level beep coming from the player. I tinkered a little, and the beep is more of a clicking that follows any hard dri've access (after the spinning stops) I can reproduce it 90 percent of the time when I skip a song, press random, or turn the player off.
I am going to return the player and trade it out, but just wanted some confirmation from one of the more knowledgible people around here that this is probably a dri've issue. I searched the forum and it sounds like it when compared to other dri've issues..
Also for those who li've on this board, how common do you think it is to have a dri've failure in one of these players. I know on this board there the density of problems would be higher relati've to satisfaction due to satisfied people don't tend to complain.
Also would this explain the transfer problems which seemed to work well at first (My thought is the player stops transfering when writing causing the error) I got the player as a gift so I don't have an option to trade to a different model, and am thus stuck with the Zen Touch 40.
Message Edited by corprolite on 09-2-2005 02:47 PM
Message Edited by corprolite on 09-2-2005 03:57 PM

corprolite wrote:
I am going to return the player and trade it out, but just wanted some confirmation from one of the more knowledgible people around here that this is probably a dri've issue. I searched the forum and it sounds like it when compared to other dri've issues..
I don't think anyone can give you a 00% guarantee, but if you're hearing repeated retries (clicking) followed by some sort of copy failure the dri've does sound like a very likely cause.
Also for those who li've on this board, how common do you think it is to have a dri've failure in one of these players. I know on this board there the density of problems would be higher relati've to satisfaction due to satisfied people don't tend to complain.
Not common.
Also would this explain the transfer problems
For sure. If you have a broken dri've it would cause transfer problems. Bear in mind that MP3 players with hard dri'ves are quite sensiti've devices.

Zen Touch as an external hard driv

I've heard a rumor that the Zen Touch can be "upgraded" so that no driver is needed for it to appear in Windows as an external dri've. Is this so? 'Cause it's extremely annoying that your not allowed to transfer music form, for example, a friends computer, without the installation disc.
/Andreas, Sweden

EnsRegis wrote:
You wait. The firmware isn't out yet, although it's supposed to come out this month.
don't get your hopes up though, i have been waiting for this firmware ever since it was supposted to come out Q 2005 (as in 7 months ago) Hopefully creative will get the firmware out soon.

Zen Touch as a hard dr

Hi, I have recently purchased the zen touch and am very pleased with it except for one fact which is quite important in my mind. I cannot plug it into any windows machine and copy files onto it, you need to install creative's software. I find this really puzzling as half the reason I bought this was to double as a HD and to shgare files with friends or to take to uni with assignments on it. I was wandering if any upcoming firmware upgrades are going to fix this problem? does anyone know? is there a way around this?
Regards,

No, this is by design. You can use the search to find more topics on this as it comes up quite frequently.
Audio files have to be loaded onto the player this way because of the Music Library, they're identified and arranged by their ID3 tags. You can load data onto the player using the other application provided with it (Nomad Explorer).
Cat

Problems with the new Zen Touch Firmw

I'm getting the opposite of the problems other users I read about have with the new firmware: I DON'T want to use MediaSource further but my computer doesn't recognise my Zen Touch as an external hard disk (or Audio Player or anything else I can just drag and drop my music). MediaPlayer is recognising it and on my fathers computer it aso worked.
What should also be said: Right after installing the new firmware it worked but one day later my computer denied doing the same thing as the day before...
I'm quite desperate and I hope you can help me soon.

somebody help me.....just doaloading the latest zen touch firmware and Bang....computer crashed, and the fimware that was on the zen deleted...now i can't update no kind of firmware...sys the there?s no device, but in my computer says that exists one zen...

Is your Zen Touch froz

Does it hang at the "Zen Touch" screen? Is it not accesible whatsoever?Okay here's the thing. A lot of people are having this problem, even I had it. So this is what you need to do:
First off, try running a cleanup of your Zen. To run the cleanup you will need toget into Rescue (AKA Recovery) mode.. Turn off your Zen player.2. Hold down the Play/Pause button and insert a paper clip into the Reset hole on the Jukebox Zen.3. Remove the paper clip from the Reset hole and then release the Play/Pause button after the recovery mode has started.4. The Jukebox Zen will enter the Recovery Mode and the following options will be displayed:a. Clean Up (Performs a disk scan on the players harddisk)b. Format All (Formats the players harddisk - Note: all contents will be lost)c. Reload OS (Reloads the Operating System on the Jukebox - Note: Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen)d. Reboot (Reboots the device)
That's that. It's that simple. The other thing you can do.. is Percussi've Maintenance. Meaning.... Hold the Zen Touch in one hand (back facing you)2. Use the other hand to give it a nice firm whack on the back.3. Restart player using paperclip4. Wait5. It should work now!If you don't believe me.. than go hereNow if that still doesn't work. Than contact Tech Support, and if you email them, they will email you back something like this:
Dear Customer,We have concluded that your product may be defecti've. If possible, tryexchanging the product for another from the vendor for this may be muchquicker and easier than having an RMA (Return Merchandise Authorization)issued. If this is not possible, an RMA will need to be issued to haveyour product tested for repair/replacement. There is a 90 day warranty on all Nomad products, as long as there is nophysical damage to the player. If the product has exceeded it's initial90 warranty, there will be a $40 Administration fee for repairs, as longas no physical damage to the player. If physical damage, or past oneyear from date of purchase, you will be charged for the cost ofreplacement or repair. This cost should be ________. If the product hasnot exceeded its warranty, no diagnostic fee is required.Please submit the following required information to us in a reply tothis message so the RMA can be issued:Name :Address (P.O. Box and A.P.O. (Army Post Office) Not Applicable):City, State, ZIP :Phone number where you can be reachedDay:Eve:Model number of the Nomad Dap0000,DAP320,DAP640,NJBC6G0,ect)Color of Nomad:Size of hard dri've/memory:Serial number Sticker inside of battery compartment or on back of player)Date of purchase :Problem description -Gi've the error code, and the symptoms:Please be aware that in order to complete the RMA process, you mustprovide a copy of the original, dated sales receipt in the package whenshipped or the product will be considered out-of-warranty.Once I receive this you should get confirmation that your informationwas received as well as an RMA reference number and shippinginstructions.
That's it, and good luck.

Just to add something creative replaced my touch a few weeks ago and it was chipped by the ac adapter. When I say chipped I mean like a noticeable piece was missing so people shouldn't think scratches and other accidents means you'll have to pay for repairs automatically. In case anyone is wondering i keep my zen in my pocket and stuff in there scratches it up but the chip was I accidently dropped it on some dirt.

A post, Zen Touch Owners might consider and an Open Letter to Creative. L

Creative needs to take some COORPERATE PRIDE as regards one of their products, that until recently was the FLAG SHIP of their hard-dri've based line of D.A.P. s,
By using the Napster-To-Go Subscription Service, I spent the better part of last weekend loading up my Touch 40 GB player with reams of music. At about the 9 GB point on the hard dri've, the seek head would no longer write to the platters and after a time out, stopped with a subsequent TRANSFER ERROR coming up.
Bummer.
OK.
I phoned Creative, got an RMA number and shipped it off for a hard-dri've replacement at the least, a totally new unit sent promptly back at the best.
Being bummed out that I probably wouldn?t see a new TOUCH 40 GB returned to me for the most part of two weeks to a month (by some of the reports via this thread), and being that I wanted a FLASH DRIVE so I could use a D.A.P. in places where intelligence dictated that a hard-dri've based player is going to experience hard-dri've shock/abuse (like being on your bicycle, jogging, cross-country skiing, etc?.all forms of outdoor activity) so?being that I did not now have my TOUCH to listen to (I am a music-aholic) I went out on Saturday and purchased an IRIVER T0 GB flash player.
Being this is a Creative board, I won?t go into a RAVE on how good and feature packed this D.A.P. is. Just suffice to say that if you would like a D.A.P. for when being acti've, or as a back-up to the TOUCH 40/20, THIS IS THE PLAYER TO CONSIDER.
Now, amongst features heaped upon features this player has, never mind the FANTASTIC sonic output it puts out in sound fidelity and reams of non-distorted volume (I use a set of BOSE TRI-PORTS that need a setting of 8 on the Zen Touch, but with the Iri'ver T0, I am right now (as I type) listening to Gloria Estefan?s CONGA at a volume setting of 2 out of a possible 30!!!! It is just that good!
Now, what is this post doing on a Creative Forum board?
The answer lays in the next few sentences/thoughts?.
Amongst 2 EQUALIZATION presets, that ALL so differently shape the sound wave (they again, are THAT good, including SRS (WOW) is a CUSTOM EQUALIZATION pad that covers the following frequency ranges:
50K /200K/ K/ 3K/ 4K/ (adjustable from ?0/+0
It was in using this EQUALIZATION PAD, that is was so totally demonstrated to myself how truly abused we are as Creative Ltd. Customers having all of us, purchased a Zen Touch D.A.P. from this company. I paid $300.00 dollars for my Zen Touch 40 GB and it was deli'vered to me straight out of the package with a DEFECTIVE Custom Equalization feature, that is made defecti've by inferiorly produced Creative code in their Zen Touch Firmware, the very ?heart? of the product, driving and deli'vering all the features(?) on the Zen TOUCH 20/40 GB.
It is one thing to release defecti've code, if the defect was not caught by (hopefully) Creative upon the launch of the product, but with ENOUGH paying customers having made this defect well known and so WELL DOCUMENTED back to Creative Ltd. and in the many MONTHS since the defect was found in the FIRMWARE that dri'ves the TOUCH, and yet, and UNBELIEVABLY so, the defect yet remains (if in fact now even more profound!) in their latest version of the Zen TOUCH firmware!!!
Ladies and Gentlemen, who are now reading this post, ------by having had the extreme PLEASURE in owning a D.A.P. (newly acquired Iri'ver T0) with all features advertised upon the package ***WORKING***, right out of that package, let alone with such amazing performance deli'very, I now declare that I will wait a reasonable (not months any more, BUT ONLY A FEW WEEKS FROM THIS POST DATE) period of time to elapse before I see a FIRMWARE release and/or patch from this company, Creative Ltd., to ***FINALLY*** address this broken Custom Equalization feature ?offered? within the Zen Touch firmware.
Now in having custom set the ranges of frequencies in the Iri'ver T0 to JUST how I like my music----I have to tell you Folks----IT DOES make a TREMENDOUS difference to the sound and your PERSONAL expectations of it!
A Custom Equalization feature is THAT important to have on a sonic device, let alone a fully WORKING ONE, bug free!
To Creative:----a personal comment:
 I have been a loyal customer of yours from the mid 90?s by having purchased EXCLUSIVELY from you, my sound cards, as well as your line of VIDEO CARDS. I have been a most faithful repeat customer having never seen to date your company so delaying/ignoring the defecti've broken issues from one of your FLAG SHIP sonic products.
I spent $79.00 (far below the asking price of your Zen Touch product line) last Saturday on an Iri'ver T0 GB flash player that (with obvious pride of manufacture from Iri'ver Ltd.) works as advertised, works with the present FIRMWARE installed in the device at the TIME OF PURCHASE and PRODUCT RELEASE, and has earned my respect in putting out such a feature-rich product and with obviously, such Cooperate Pride.
Creative Ltd, if you do not put human resources immediately on releasing a patch that brings the Zen Touch FIRMWARE to a bug-free condition that it should have been when having been released with the product launch, I will consider no longer you as the stalwart CREATIVE company of old, that once DID HAVE SUCH COOPERATE PRIDE in any and all models of hardware they produced or sent out with their name upon it.
I will no longer purchase from your company, fearing that as I hold the product in my hands at the store, the features that I am there to purchase will NOT be deli'vered ?out of the box? due to inferior workmanship in materials, in SOFTWARE CODING, and a lack of Quality Control that dictates nothing leaves the plant until the Chief Technology Officer and his staff can sign off on that product?s quality and being fit for release to the Consumer and potential Customer.
I hope that the Moderator of this forum sends this post to whomever it will have cause to see the crippled firmware inside the Touch finally be brought up to quality standards that was the mandate of the Creative Ltd. of past years.
If this post has to reach the desk of the C.E.O of CREATIVE Ltd., then let it be sent there!
Creative Ltd, you are losing Customers hand-over-fist that won?t bother to sit down and type out/compose this letter/post, but will merely resolve to NEVER AGAIN look at, let alone buy one of your present, or future products. Nobody likes to have a ?broken and crippled? product---RIGHT OUT OF THE PACKAGE! Nobody should have to experience that when hard-earned money is being exchanged for it!
A present Creative Ltd. financial supporter,
(Sesquash)
Michigan, U.S.A.


I wrote the following e-mail to Creative Support today. If they can't respond to a polite, reasoned e-mail like this then I will never buy another Creative product again!
I will post again when Creative respond to me, with a bit (well, more than a bit, more like a billion tonnes) of luck they will be able to say whether they even PLAN to fix the Custom EQ problem.
All the best, everyone.
<E-mail>
Dear Support,
I recently (0-Nov-05) purchased a Creative Zen Touch 40GB mp3 player, and I am generally very happy with it. The battery life is great, and I was happy with the quality of design and build compared to the (relati'vely) affordable purchase price.
However, my query/complaint concerns the new firmware release for the Zen Touch, version 2.0.05 (MTP support for Zen Touch). I have uploaded the new firmware to my Zen Touch (and also the relevant updates for the Creative software: Media Organiser, Zen Touch Explorer etc), and have experienced no problems in loading this new firmware to my player or my computer.
Generally, I have no problems with the performance of the new firmware: my files transfer easily and quickly between my mp3 player and my computer, and (using Windows XP SP2, and WMPv0) I have experience no compatibility issues, as one would hope.
However, I do take issue with the Custom EQ bug that the new firmware accentuates on the Zen Touch. I am sure that Support has doubtless been contacted by other people regarding this problem, but to summarise, with version 2.0.05 of the firmware installed, usage of the Custom EQ function on the Zen Touch severely impaires the volume of the player, and consequently the enjoyment of myself, the customer.
I would like to ask Support whether Creative plans a 'fix' firmware update to eliminate this bug in the firmware in the near future? I am not concerned with any new features to the player with a future firware 'fix' release (although they would not be unwelcome!), since Creative did not promise any such features in the first place. However, I feel that since Creative advertised the Zen Touch as having a customisable graphic equaliser - from Creative's own press release: "Supporting both WMA and MP3 formats, the Zen Touch deli'vers crystal-clear audio, thanks to a signal to noise ratio of 98dB, which can be customised using the built-in, four-band graphic equalizer with eight equalization presets." - a firmware update should not render an advertised feature of the product effecti'vely useless.
Please could Support acknowledge the disappointment I feel with this fairly fundamental flaw to an official product upgrade, and provide assurances (or take measures to seek assurances from whoever makes decisions upon such issues) that a firmware 'fix' update will be released in the near future?
I end by saying that I have only ever bought Creative mp3 players, and to date I have been happy with the products I have purchased, but if basic product flaws such as the Custom EQ being 'broken' by official firmware updates are allowed to go unaddressed (especially with the fact that this has doubtless come to Creative's attention through Support/the official discussion forums etc) then Creative may lose customers like myself in the future to rival companies.
Thanks for your time, and I await your reply.
Kind regards,
Lawrie Ward
</E-mail>

A Petition to ask Creative to update the firmware of the Zen Touch to Include EAX capabiliti

Hi. I have been looking for a new hard dri've MP3 player and am thinking about getting the Zen Touch. But I was unhappy that creative removed the EAX functions that were in their other players. I will be sending this to creative to show them that people do like EAX in the player. If you would like to help me with this you can post and leave your name. Thanks! This was taken off of the creative Zen Extra?s website describing EAX: Customize Your Audio Playback with Innovati've EAX? Technologies Advanced EQ lets you customize your music playback with Equalizer presets or set your own using the 4-band custom equalizer Smart Volume Management? adjusts the playback volume of all the tracks on your playlist so they will remain at the same level without you reaching for the volume control between songs! Time Scaling speeds up or slows down an audio track with no distortion Sleep Timer and Wake to Music Feature Environmental Effects simulate audio environments such as "Concert Hall" or "Arena" Spatialization Effects expand your soundstage
See here: http://eax.creative.com/nomad/ To go to the EAX website to learn some more.
If you look HERE on the little flash demo you can see in the LCD screen of the touch that this picture of the touch HAS EAX. If the touch had EAX and creative removed it just before selling it then it must be easy to put back in.
Update:

Hi everyone.
So I just went through all through posts to see how many names we have, and it turns out that there was much more discution than I thought there was. With all the names from the thread and from what UT-king has added we have ~556~ names. Its less than what I thought it was, but its still really good.
The thread has been read 6795 times, has been posted on 36 times, and has a 5 star rating.
Thanks every one for helping me with this !
Here is the post that has the signatures that UT-King has collected. http://forums.americas.creative.com/creativelabs/board/message?board.id=dap&message.id=4732#M4732 You will need to scroll down a bit as it is the 5th post on that page
Uptaded on 4/27/05

Message Edited by Torstein on 04-28-2005 06:54 AM


Spetznaz24 wrote:
I agree, Creative needs to put the EAX function back and allow for it to be USB MASS Storage Device without drivers,
Sergey K.
I agree with the EAX Function back, and also the USB MASS Storage Device.dzyl-

Zen touch hard dr

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