Zen touch headphone jack....just went ka-p

alright so i did some research and it shows coincidentally, that the touch gets headphone jack problems near the beginning of february.....well its feb. 9th, and mine is broken. should i not waste my time, and send it back for refund (i have a 3 year warranty)?
any suggestions, would rather not send it and get a repair ( i hear its useless and takes forever)
much appreciated,
frustrated technology user

if the jack is busted, its busted. is your warranty from the store you bought it at? if so, you should be able to take it there for a replacement. otherwise, you will have to contact customer service and get an RMA. i have heard some people had a good experience with Creative support, so i wouldnt be too scared to work with them.

Similar Messages

Zen Touch Headphone Jack issue

I am getting the 20gb Zen touch. Ive been hearing post after post about the headphone jack problem on the Zen Xtra's..Has this problem been fixed FOR SURE on the touch models? Anyone have any problems? Thanks!

I too am getting the Zen Touch now after multiple Micros which suffered from the bad jack disease. It seems, based on the limited number of people responding to this thread, that there are fewer incidents of this plague hitting the Zen Touch. Do you all agree with this premise/conclusion?
If there are others out there with the faulty headphone jack hitting the Touch, again, please let us know.
Also, to all Touch users in this thread, what are your thoughts about it's Have you compared it to the Micro? Is that a fair comparrison? Also, how does the Touch compare to the 20GB 4th Gen iPod?

Creative Zen Touch Headphone Jack Prob

I've got a 20GB Zen Touch MP3 Player in which I've had for about almost 5 years now. The player has been excellent and very reliable so far but about a month ago I encountered a small problem with the headphone jack. Now I'm not quite sure if the jack has worn out due to wear and tear and mind you I use it a hell of alot. The problem here that I've got is if I'm listening to music on my headphones and I move the headphone jack itself i.e slightly wiggle it I will totally loose the sound quality and the sound quality sort of gets funny, like its a contact problem with the male jack and the female headphone socket on the Zen itself. Its like a contact problem between the both inside. Apart from that all the other functions work very well and I dont have any problems there. Now I dont know if this is a common problem with the Zen Touch or Creative MP3 player products in general.
Ok now I have been quite dissapointed with Craeti'ves Support here in Australia. They make great products but their support could be improved. Anyhow I li've in Perth, Australia and I rang Creative support in Sydney. They said to me that I had to send in my Zen with a cheque of $300 or so dollars (can't recall the exact figure). The reason for the $300 is that if they could not fix the problem they would use the money for a relacement of a new one plus it would take 6 weeks to repair, wow 6 weeks without my MP3 player would dri've me nuts !
Now I'm 100% sure it is a headphone jack problem like a loose connecton or something like that caused through wear and tear and I'm sure this also happens to Ipods as well.
Now here my other question. They say the require a cheque for $300 for the above reasons I mentioned eg if they cant fix it that money would be put towards a new one. Now lets assume it is the headphonejack problem in which I doubt will cost $300 to fix and they say it was more than that i.e circuit board, chip etc etc (in which it probably wasnt) and use my $300 to that was unneccasarry spent on a new player etc. I mean how can I really trust their honesty. The player might be perfectly fine apart from a small worn out headphone jack socket but their making excuses that this was not working etc.
I li've in Perth, WA and would like to know if anyone here from Australia can reccomend me any really good service agents for Creative MP3 players. I mean really do I need to send it to Creative and get fixed

Wow and yet no one here can help me with my problem !

IPod Touch Headphone Jack - Need some info on my GB appointment tomorrow!

Greetings
My iPod Touch headphone jack is broken for some reason, and I just made an appointment to go to the local Genius Bar with my father, as I don't yet have my license. I need to know some info, like:
Is there a cost to fix the headphone jack?
Any good tips to get a better experience or any helpful info for my appointment tomorrow?
Thank you

Any good tips to get a better experience or any helpful info for my appointment tomorrow?
Be polite!

Zen micro headphone jack fix for fr

i read somewhere in the forums that Creative can fix the headphone jack problem for free?
Do you need a warranty for them to do it for you? And are all the songs on the player deleted when they fix it's
I would try and fix my Zen Micro headphone jack myself, but I'm afraid I might do something wrong.

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

IPad (1st gen.) headphone jack just stopped working, Internal speaker works fine

iPad (1st gen.) headphone jack just stopped working, Internal speaker works fine

If the headphones work in another device, then the headphones are OK.
If different headphones work in the iPad, then the iPad is OK. If not, check the headphone socket for fluff ot other debris. If you see nothing, try repeated plugging and unplugging several times.
Resetting the ipad may do the trick as well.

Zen micro headphone jack cheap

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem.

You could easily take it out with a pin or using another staple to catch the bottom of it. It really doesn' go in very far. Certainly would take it out if if can't fix the problem before sending it in. Its amazing that the staple diameter is exactly the size needed to keep the microphone jack tight in the case.

Zen micro headphone jack quick free

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem

:smileyvery-happy:That's pretty smart.

My ipod touch headphone jack do not work when I plug in any headphones to it. How do I get to listen on headphones again on my IPod touch?

My ipod touch headphone jack do not work when I plug in any headphones to it. How do I get to listen on headphones with my IPod touch?

You likely have a problem with the headphone jack. You jhave to ways to listen to music via headphones:
- Get the jack fixed. Here is one place:
DigiExpress.us - The iPad Repair Professionals
However first I wold rule out a software problem by try the following:
Reset the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup
- Restore the iPod to factory defaults.
The other way is to use bluetooth headhone if you have a 2G or later iPod.

Zen Micro - headphone jack & firmware quest

. my headphone jack is seriously wiggling, producing that static-ky sound that often only comes through one channel. and apparently, many others have the same problem. i am thinking about sending it back to creative for an exchange, but would it be worth it's and how long would that take? in the meanwhile, i have inserted a thin-but-thick-enough slice of plastic so the jack won't jiggle. and it works fine now, but i don't know if i want my micro like this forever.
2. i want to uninstall the playforsure firmware for wmp0 so that i can just use the original interface, but is the only way to do that (and keep my songs in there) to install ANOTHER download that enables me to use both the original and the upgrade?
thanx

I recently got a replacement Zen Micro after the headphone jack went on the first one (had to be wiggled to get proper sound...like a contact problem). Anyway, today I got the replacement and it's got a completely different facia on it so I don't if it's a newer revision that may have the headphone jack sorted too. To describe it's got bigger symbols on the touch pad. The back button is now simply an arrow instead of an arrow saying "back" and the menu button features an arrow pointing down instead of at a north-east angle.
I returned mine to Amazon and they had the replacement to me within 5 days. They send it straight away and you don't have to wait for them to recieve the old one first. But then it'll depend where you bought it.

Zen Micro headphone jack loosened resulting in poor earphone connect

I have had the 5g zen micro for 9 months now and love it. My battery play time has been tremendous, I migrated to the window media player and managing my music cannot be easier, I bought some high end earphones and the sound has been off the charts. But, recently, the headphone connection became loose and now my sound goes in and out, from right to left, sometimes muted or muffled...unless I hold the jack in place. It's become impossible to enjoy my music now.
I have sent a note to Creative customer service how I can get this fixed ASAP, as I don't want to be without my mp3 for an extended period of time. Has anyone had to deal with Creative on this? Do you have any suggestions?
I just bought another zen micro for a family member and now worried this may happen to them. I have not heard this problems from any of my friends that use the IPOD

Sounds like the common headphone jack problem. You need to contact support. iPods have the problem also, as do most (if not all) players. Whether the incidence is the same, who knows!

Zen Micro Headphone Jack problems-are the new ones

Gonna buy a Zen Micro Photo 8GB player-had one of the 5gb ones a year and a half ago and the headphone jack went on that-have the problems with the headphone jack been sorted out in the new ones?

I have not seen any reports of problems with the Zen MicroPhoto's headphone jack.
Cat

Zen Touch - Headphone Socket - What is the bit next to the 3.5mmjack f

Bought a Zen touch 20gb on saturday, the headphones that I have are 3.5mm Jack socket yet there is a rectangular socket next to it which looks like it is meant for headphones with a remote ? Have looked on the creative accessories section but nothing listed and nothing listed in the user manual?
Can anybody tell me a) What the socket is for
b) If it is for remote headphones where i can buy them from ?
Regards
Peter Leighton

Peter,
You can normally buy the FM wired remote through our European online store:
http://uk.europe.creative.com/shop/category.asp?cate=5
It is out of stock at the moment, but the online store may be able to advise you on when they will get more units in.
Cat

Zen Micro headphone jack horror stories, truth or scar

I've been looking for an Mp3 player for over 4 months(since January), and I have looked through many Micro-Hard Dri've and Flash Memory players, including: Dell Pocket DJ, iPod Mini, Rio Carbon, Creative Zen Micro, iPod Shuffle, Creative MuVo Micro N200, and Creative MuVo TX FM. I'm glad to say that I decided on the Zen Micro. I've had it for 4 days now(including today), and so far, it is working great, better than I had hoped. Everything is nice about it; the only that scares me is the problem that many people have with the Zen Micro, the headphone jack problem. I've heard numerous reports of people with a Zen Micro who complain that after about 2-5 months of usage, the headphone jack will break, and little or NO sound will come out of it. And they say that this is a problem that is meant to happen with all Zen Micros. Hmmm is this true? I hope this doesn't happen to me. Do you think that upgrading the firmware will help fix the problem(btw, I still use ..03....or something like that, I haven't updated it)?

thug_outlaw69 wrote:
Just don't use a straight angle headphone plug like the ones that came with the Zen Micro. Use one with a 90 degree angle.
That doesn't make any difference, reportedly... just prolonges the problem so it doesn't break until the warranty's over....

Headphone jack, speakers went dead, analog mic jack dead, HDMI sound ok

HP ENVY dv7-7270ca
After about a year the device has lost all sound from internal speakers; the test meter in the 'Playback Devices' shows everything ok with the IDT Speakers, but the Headphone jack shows unplugged when headphones are indeed plugged in. 'Recording devices' shows Internal Microphone Array active and ok, Exernal Mic (IDT CODEC) shows unavailable, with an analog mik plugged into the jack.
Followed the procedures of uninstalling sound devices and drivers, removing batttery and holding power for 30 seconds; reloading device drivers specified in these forums, to no avail.
Did a data backup and reloaded Windows fresh from the factory image. Went in smooth. Still no sound or analog mike, or internal mikes for that matter.
I've got a client ready to lynch me because I convinced him to buy this thing.
Any ideas?

Hi @hageycomputer
I have just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Zen touch headphone jack....just went ka-p

Similar Messages

Maybe you are looking for