Zen Touch is frozen, won't shut off, doesn't reset, e

I just bought my Zen Touch about a month ago. All has been going great until this morning when I found the screen frozen in shut-down mode. I reset it - but when it boots itself back up, none of the buttons work, I can't shut it off, etc. Basically, the entire thing is frozen! I'm really disappointed as I heard so many great things about Creative and I spent a lot of money on this product.
Can anyone help me with this? I'm not that tech-savvy and need any assistance! Thanks.

Right, first download the latest firmware from the site, or even if you have already done it, it may be corruipted.
You'll need to go into Recovery Mode. Hopefully its the same with all players:
Get a pin and put it into reset while holding the power button in the power direction and wait a few seconds. Then take the pin out, still holding the power down. After its booted up, the Recvoery mode will appear.
Now go to Reload firmware or something similar, and start the downloaded program up on the PC. When it says to do so, connect it up using USB, and select Update, even if it warns about it being the same one.
(Hopefully you won't have to format, as you do on some players before updating )
After that, it should rebuild. Then go into Recovery Mode again, and run a Disk Cleanup to check there aren't any errors on the disk.
Hopefully, all should be okay again then!
Good luck with it

Similar Messages

Zen Touch 20GB Froze & Won't Shut D

Can someone help. I guess I need to go into rescue mode, BUT, all
indications say I must shut down the player first.
What do I do?
Thank you for any help.

Hi,
I have the same problem. I received mine as a gift (less than a month old) and i could not get it to turn off, i'd only be able to reset the device and then it would try and boot up and freeze at the splash screen with a horizontal black pixel high line then streetching across the screen. Power button does not work even if you try and power down as soon as you reset (tried many unsuccessful attempts at this).
I purchased mine through newegg and they gave me an RMA and i sent it out yesterday actually. I did some extensi've reseach before calling and it seems that it is some type of a hard dri've hardware failure. I'd contact creative or your retailes customer support to see your next step.
Good luck!

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS2771 my ipod touch is frozen with the apple logo on the screen, won't turn off, have already reset it and it still sits the same...logo on screen. Can anyone help me out?

My IPOD TOUCH is frozen with the Apple logo sitting there on the screen. I have already reset the ipod because it was freezing up so I reset it, but now it won't shut off or got o main screen it just sits with the logo on it. I can't turn it off. The screen will also flash as though it will turn off then goes back to the logo screen. Does anyone know what the heck is going on with my IPOD? It's reall frustrating me...ALOT!!!

- Try:
iOS: Not responding or does not turn on
- If not successful, let the battery fully drain. After charging for at least an hour try again
- If still not successful, time for an appointment at the Genius Bar of an Apple store.

Iphone won't shut off properly, has frozen on spinning wheel screen

iphone won't shut off properly, has frozen on spinning wheel screen

Try to reset the phone by holding the sleep and home button until the Apple logo comes back again.
If this does not help, connect in recovery mode and set it up "as new device", explained here iPhone and iPod touch: Unable to restore and here How to set up your iPhone or iPod touch as a new device

HT201412 my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode- can't do recovery

my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP

Erase iPad and setup iPad from scratch
1. Launch web browser on your computer
2. Sign in to www.icloud.com
3. Tap on Find My iPhone
4. Select the iPad to be erased
5. Tap Erase iPad
6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
7. Tap Erase
8. Enter Apple ID and Password
9. Tap Next
10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
11. Enter phone number
12. Tap Next
13. Tap Erase iPad
14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
15. Done
16. Erase started
16. OK
17. Remove from Account (this will allow iPad to be activated and used by another person)
Setup wiped iPad
1. Slide to unlock
2. Select English
3. Select Country
4. Choose Wi-Fi Network
5. Enter Wi-Fi password
6. Activate iPad
7. Apple ID and Password
8. Apple ID and Password
9. Enable Location Service
10. Select "Restore from iCloud Backup"
11. Enter iCloud password
12. Agree to Terms and Conditions
13. Choose backup
14. Select "Backup file in iCloud"
15. Hello (Welcome)
16. Slide to unlock
17. Update Completed
18. Continue
19. Enter Apple ID and Password
20. Updating iCloud
21. Select "Don't Add Passcode"
22. Welcome to iPad
23. Get Started
24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading
25. Sign in to iCloud

TS4022 Ipad is frozen. Won't shut off or anything.

Unable to do anything. Says Icloud backup..this ipad hasn't been backed up in 2 weeks. Backups happen when the ipad is plugged in,locked and connected to wi-fi. I plugged it in to charge it and kept it connected to wifi and turned on. Now this morning it is frozen, will not shut off or anything.

Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

My LG Ally is frozen and won't shut off

This morning, when I tried to sign in to Google Talk it said it is unable to connect. When I cleared out of there I decided to power off and see if restarting helped the issue. Unfortunately, It got stuck while powering down and it won't shut off. I tried holding down buttons, which didn't do anything. I can't get the battery out and broke my nail in a really painful way trying. Any advice? How can I safely remove the battery without resorting to prying it out with a screwdriver?
If anyone can help I will be eternally grateful. I love this phone and hope this won't become a recurring issue.

My Lg Ally also had the exact same problem. I called tech support and after a couple of subsequent freezes, Verizon sent me a new phone. After a couple of days, the new phone is experiencing similar symptoms. The one thing I noticed that both phones had in common was the location where the freezing occurred. I was trying to place a call, when located approximately a hundred and fifty yards from a known cell site. I wonder if you have noticed the problem reoccurring at a particular location or proximity to a cell site. This is just an observation that I have made. As far as the battery, I would try to find a small piece of plastic or even a small baby spoon to pry the battery out. Something that will not damage the case. The only way to reset the phone is to pull out the battery. After you remove the battery, you might put a small tab of tape around the top. This way, if it happens again, you can pull on the tab of tape to remove the battery. (kind of like you see in the battery holder compartment of portable radios.) I hope this is not a common problem with these phones. Hopefully Verizon and LG will identify this problem immediately.

My iPhone 4s is stuck in AirPlay screen. It won't shut off, software is current, it rings but the screen doesn't change so I can't take any calls. What do I do?

My iPhone 4s is stuck in AirPlay screen. It won't shut off, software is current, it rings but the screen doesn't change so I can't take any calls. What do I do?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If you have problems restoring (if that is necessary) the iPhone
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPhone fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Only get white screen and won't shut off

Only get a white screen and won't shut off until battery goes dead

If not successful try the remaining itemes of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I dropped my iPhone 4S in the toilet. Now it won't shut off and the camera light stays on. What should I do?

I dropped my iPhone 4S in the toilet. I dried it and shook out as much water as I could. I removed the SD card and put everything in a bowl of rice. It is still in there and everything appears to be working normally, but it won't shut off and the camera light stays on. I've tried the restart thing where you press and hold the pwr button and the home button. What should I do?

Service and Repair - https://selfsolve.apple.com/ Repair options (require hardware serial number)
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one <-- enter correct country once on page

HT203987 My Apple iPad won't shut off or close down. How do I get it to shut off'

I Have an Apple IPad tablet.it is a 32 gb. IOS 8.1.3 when I try to shut it down I know there use to be a bar that you slide to close it.but now I can't find it . I held the button down for 10 to 20 seconds but it still won't shut off. If I let it go during the nite while I sleep I can hear it makeing a dinging sound like I get when a notification shows up. but it won't completely shut down . How do I get it to shut off.

TTry a reset. Hold down on the sleep AND home buttons at the same time - for 10 seconds or so - until the Apple Logo appears on the screen. When the logo appears, let go of the buttons and let the iPd start up. After it starts up, then try to shut down again.
BTW, I amost never shut my iPads or iPhone off. I simply let them sleep. I recharge the battery when needed but always while the iPads or phone is still powered up.

HT1414 ipod touch has frozen and wont turn off

my ipod touch has frozen and wont turn off, ive left it so it locks but it wont go that far...what should i do? thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT204053 my Ipod touch is frozen, I turn it off but it is not working, what should I do?

My Ipod touch is frozen, I turned it off and back on but it is not working

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Won't shut off

My MacBook Pro won't shut off. I click the Apple. Then, I click "shut down". The screen goes gray and the spinning gear starts. But, it never shuts down. I eventually have to press the manual shut down button on the keyboard. Solution???

It happened to me before but after I repaired the disk permissions, my mac runs a lot smoother now, so I recommend you to go to Applications>Utility>Disk Utility. Click on "First aid" then go to the top left corner and click on your hard drive then click Verify Disk Permissions, then if some errors pops out and when verification is complete click "Repair Disk Permissions" then restart your Mac. This will make your mac run a lot smoother. Try this at your own risk. If anything bad occurs do not blame me.
If you do not want it to happen again, I recommend you to download this: http://www.macupdate.com/app/mac/11582/onyx
This Application helps you to keep your mac running smooth.
Hope this solution helps!

Zen Touch is frozen, won't shut off, doesn't reset, e

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