Zen Touch is neither on or

Something went wrong when updating firmware earlier
Everything locked I assume before the firmware was fully installed. Because I could go no further, I had to disconnect the player from the laptop. I'm now left with a player that has the on/off switch lit, but nothing on the screen. I have tried pressing the reset button, the blue light goes out, but as soon as?I release the reset button, the blue light comes on again, but still nothing on the screen.
I have found the thread on recovery mode, but to do that, I need to have the player off. Because my player is neither on or off, it appears that this recovery process can't begin
My mind tells me that power is there, so if I leave it "on", the battery will eventuallyexpire, then the player will be in the "off" mode
Is there a way of "short-circuiting" this process?
If not, is it likely that the recovery mode will succeed?
Once again, any help will be appreciated

highwaymana3 wrote:
Something went wrong when updating firmware earlier
Everything locked I assume before the firmware was fully installed. Because I could go no further, I had to disconnect the player from the laptop. I'm now left with a player that has the on/off switch lit, but nothing on the screen. I have tried pressing the reset button, the blue light goes out, but as soon as?I release the reset button, the blue light comes on again, but still nothing on the screen.
I have found the thread on recovery mode, but to do that, I need to have the player off. Because my player is neither on or off, it appears that this recovery process can't begin
My mind tells me that power is there, so if I leave it "on", the battery will eventuallyexpire, then the player will be in the "off" mode
Is there a way of "short-circuiting" this process?
If not, is it likely that the recovery mode will succeed?
Once again, any help will be appreciated
You should post in the first thread you started. Did you check the add/remove programs to be SURE your Xp laptop had no WMP components? Like Windows Media Player Runtime. It causes problems like locking up firmware updates.

Similar Messages

  • DO NOT BUY CREATIVE ZEN TOUCH 2

    I cannot begin to explain the problems I have had with the Zen Touch that I bought 2 Weeks ago. The long and short of it is the original device that I bought, I could not transfer songs to it. Dowmloading the latest Firmware / Drivers / Application etc made no difference whatsoever. Problems ranging from errors like 'Device is busy or not attached', to copying songs across and them showing on Creative Media Organiser but not showing on the device itself. Also problems with the device freezing and having to wait for the battery to run out before it would work again. After lengthy phone calls to someone on support who could neither speak or understand english, I arranged for another one to be sent to me, in return for the faulty one. And guess what, the new one has exactly the same faults as the original. I have uninstalled the software on numerous occasions thinking that it may be a faulty install. Set it all up on my machine at work, and my friends machine at work, only for the same problems to occur when transferring songs. To top it all, I sent 3 messages to the support link on the creative web site, only to have a response to, yep you guessed it, NONE of them in FOUR DAYS. My advice to anyone who is thinking of buying a Zen Touch, or any other Creative Labs product come to think of it is, is to go out in the back garden and set fire to the money instead. Just incase anyone thinks I am doing something wrong, I work for a software company, and I know that if we sent a product / gave a support service that was as poor as that I have received, I would be out of a job in 5 minutes. I am Going to get my money back and go for an iPod, telling everyone I know to steer well clear of creative. Thanks for listening.

    "If the mailer I received from Cambridge Soundworks yesterday (a Creative complany) is any indication, buying a 20GB Zen Touch or even Sleek would be a bad move. It looks like the Sleek is already being relegated to the status of "**bleep** stepchild" in the Zen line-up, which is where Touch has been for a while. The latest ad from Cambridge Soundworks was pushing the Micros, Nanos, Muvos and even Neeons. But no Sleeks."
    You comments don't make much sense. The Sleek is a new model and is probably backordered by many dealers. That is probably why Creative is not promoting it heavily on its own. Demand from Creative's retailers is probably more than enough to consume the production for a while.
    "But that's not what's interesting. It's what product <B>was</B> prominently featured: The Zen 20GB. This is the player that looks like a fat Zen Micro in a black case, previously available only in Asia. "
    That does seem to make sense though, since Creative probably didn't make enough of them for a full retail store roll out in the US, so they probably decided that that selling them directly would be a good move. National retailers like Walmart, Best Buy, Staples, Office Depot, etc. want products to be available in huge quantities otherwise they don't want to sell them.

  • Zen touch software killed my co

    the day i recieved my zen touch i installed the software that came with it which was about a week ago now. A couple of days ago I tried to connect to Realplayer to rip my music becasue it is much better than the creative software. As i went to open realplayer i noticed that it would freeze right after it started. I contacted Creative through email and was told qoute "the only thing that happened is that when installing
    the MediaSource Software your preferences where switched to MediaSource.
    In order to correct this, you will need to uninstall and reinstall
    MediaSource. NOTE: that when reinstalling MediaSource you will be asked
    if you want MediaSource to overtake the similar functions of other
    software. You will need to select NO when this option appears.
    Best Regards,
    James
    Thats great becuause first off I dont get the option to set priority when i uninstall then reinstall the software. And secondly after doing so realplayer still doesnt work and now neither does my zen software. And thirdly now that i reinstalled i get a message stating that Error number 0x8004020 an event was unable to invoke.... anyways now i can not reinstall the software to even connect the zen to the computer. SO now i am stuck because i did a system restore with no evail and cant completely unistall or reinstall ANY of the software makeing my zen touch a paper weight. hope someone can help because aparently Creative cant.

    in addition i have also used the procedure on your site "unable to invoke subscribers... setup will terminate" tutorial and it did nothing I just want to know is there anything i can do since i have literaly tried everything. This problem doesnt only concern me though since this 0x8004020 problem is associated with other software from creative. IF anyone has had this problem i need to know how to fix it because im just getting frustrated with this whole situation and the lack of support from creative is giving me second thoughts on their products and customer support.

  • Big Zen Touch Probl

    I recieved my Zen Touch yesterday, charged it etc. I also tested the classical tracks. Then went about transferring files from my Nomad Zen NX to the Touch. I got through around half in the time I had, then disconnected and turned off the players. Today though I plugged both in and neither responded, so i unplugged them and redid it. Then I started transferring the remaining files, but they woukd not write onto the Touch. I then looked at the touch and the screen was blank, only the blue backlight. So i reset the player, the Creative screen was displayed and the Zen one but the background was very dark, after though the screen was again blank although you could here the clicking of the touch pad. I then tried to turn it off, but it wasn't responsi've so didn't work. I went into the Recovery mode and this screen was displayed so I turned it off. I then tried again to boot it up but the problem remained. So i went into recovery mode and have tried all the options but none seem to work as the screen goes blank. I have reinstalled the firmware, and after doing so went to MediaSource (Touch was empty as I had Formatted the player before) and put an album on so the transfer of file works and the PC recognises the player. The problem remains though of a blank screen and the inablity to do anything at this point. The only way to turn off is via Recovery Mode.
    Any help would be very grateful, as my patience is wearing thin and soon the Zen Touch may be falling 5' from the window to the floor!!
    Cheers

    If the Rescue Mode functions aren't working then unfortunately the player is faulty. You either need to return it where you bought it for a replacement, or contact Creative Support.

  • Can't synch Zen Touch when using Dec 2004 driver upgra

    I recently upgraded the drivers for my Zen Touch to the Dec 2004 ones (for Nomad Explorer and the Mediasource Organiser and Player, as well as the firmware upgrade). Now I cannot sync my player - my computer recognises that it has been connected, but neither in Windows Media Player nor in Mediasource Organiser can I shift songs to the player.
    This feels like a silly question, but I have double checked and the new Creative programs are definitely installed and work, so I can't figure out the problem - does anyone have any ideas on how to fix?

    I assume the player is listed without issue in Device Manager?

  • Zen Touch Back-up Battery Pa

    Is there any where I can get a back-up battery pack for the Zen Touch, that takes standard batteries eg AAs?
    Or, is are there any plans to develop one?
    I know that pdinternal do one for other Creative products, but not the Zen Touch.
    Any help gratefully appreciated.
    Si

    Yes, these batteries exist & on a sale for pretty cheap. But think first do You really need one until your first one runs out? I'm asking because if You want to change batteries while traveling, You will have to open it with screw driver with high possibility to break smth. If You just want to preserve extra battery until first one runs out, it wion't work neither, because Li-Ion batteries' lifetime is 3 years, no matter if You use them oer not. But this is Your choice. If You really want one, here's the link:
    http://store.l-f-l.com/cgi-bin/cp-app.cgi?pg=prod&ref=DAA-BA0004

  • Some WMA/DRM files won't sync after firmware upgrade on Zen Touch

    I downloaded an eaudio book from my library, which grants a 2 day license. Prior to upgrading the firmware (to the latest available) on my Zen Touch, I was able to upload this book and play it while walking, etc.
    At the same time, I was able to upload several other books I had downloaded and licensed. All are WMA/DRM.
    After upgrading the firmware, I was able to resync some of the books I'd downloaded to my Zen Touch. Several, however, yield error messages--no matter how I try to upload them (WMP, Creative MediaSource, Zen Touch Media Explorer). All refuse to let me upload.
    These books previously uploaded/played just fine. Note: they still play fine using WMP and Creative's software. But, it's a bit difficult to lug my desktop around when walking/running through the woods.
    Any idea what the problem might be? All MediaSource says is:
    <IMG src="http://herb.thetysons.org/images/CMC-error.jpg">
    WMP0 tells me that "an unknown error" has occurred. Neither event is significant to make it to the system's application event log.
    Any ideas on why these files--which could be tranferred before--can't be transferred now? The licenses are still valid, and the file format is identical to those that transferred without incident.

    OK, my update. After reading the recent responses (thanks!), I performed the following experiments.
    1) Reverted to the original v2.0 via factory restore, relinked to the Mac. ATV immediately copied over my entire library (one movie, lots of music) from the Mac, because I have iTunes checked marked for Automatic Sync ("iTunes automatically chooses the audio and video to sync, etc.").
    *I consider this to be normal and expected behaviour.*
    2) Downloaded and installed the 2.1 update (again...). After reboot the ATV was still on my network and still linked to my Mac. However there was no longer any media content on the ATV (as before).
    *I do not consider this to be normal, expected behaviour. Nor, for that matter, is wiping user content acceptable.*
    3) Cancelled and relinked ATV to Mac. As soon as the linking code was entered, automatic sync started. Only the one movie was copied, but no music.
    *I do not consider this to be normal, expected behaviour.*
    4) When that sync was completed I went and checked all the songs in one album in iTunes as a quick test, then sync'd again. That song was promptly copied to the ATV.
    Progress!
    5) Checked all songs, initiated a new sync and they're being copied as I write.
    Success!
    So v2.1 requires music to be manually selected in iTunes in order for automatic sync to work. Anyone not spot a contradiction in terms? Furthermore that was certainly not the case in software versions prior to 2.1, nor was this change communicated in any way I'm aware of to the user.
    My conclusion is that this is either a bug, or else sheer thoughtlessness on Apple's part.
    But my sincere thanks to those who've helped me to restore proper function to the ATV (well, fingers crossed), a device that I've become very fond of.
    Neil

  • The Creative Zen Touch My Messi

    I <EM>had</EM> an iPod 40GB and I loved it, until month later it deid. Sent it back, died, 6 times! finally got futureshop to fi've me a store credit and I have been reashearching endless and I have decided on a Zen Touch. However they have none in stock and neither does their parent company bestbuy . I cannot get one and they only carry teh 20GB model I need the larger 40GB model. does anyone know why they are all on backorder and how new the 40GB models are? Is it possible they will be shipping soon or should I give up on my messiah? the touch is (according to Cnet) a very good contender for an iPod killer and I use my iPod ALL the time and the zen would be no differnt except i wouldn;t have to charge it as often! and I love the romote idea, assuming I can get one... anyways I will rephrase my questions cuz I rambled on a lot:
    . Will they be shipping soon?
    2. Why aren't they shipping <EM>now</EM>?
    3. Are there any people out there that will tell me to run away while I still can?
    4. Can I get the 40GB model soon? I really <EM>want it</EM>!!!
    Thnks all!!!!!!

    euph_jay wrote:
    http://www.newegg.com/app/ViewProduc...-02-205&depa=0
    Newegg is one of the best places to buy computer parts so I have no reason to believe they would be any different for mp3 players. Always great prices, cheap shipping, and fast deli'very.
    The original poster mentioned FutureShop so I assume they are in Canada. I don't believe Newegg ships outside the US.

  • Zen Touch connection probl

    I have a 20GB Zen Touch purchased back in 2005. Lately it has been unable to connect to my computer. The driver is installed fine, Windows detects it when I plug in the USB cord, it appears in My Computer, and I'm prompted to let it sync with WMP.
    The problem is that it has no firmware at the moment, and when I try to install the latest firmware, the installer tells me: "Your player is not connected, please connect your player." I get a similar message when I try to install MediaSource. I've tried fixing the USB permission issues with Regedit, and it doesn't help. Neither does repeatedly restarting and reformatting the player. This is not an issue confined to my specific computer, because I've tried it with a different laptop as well.
    Can anyone suggest something?

    From FAQ:
    Can a Creative player work on an Apple Mac?
    It isn't officially supported, but some kind folks out there have written freeware applications to get your Creative player working with Macs. XNJB provides support for the Zen players, and requires OS X 0.3 or 0.4 (check the site for full details). MuVoHelper solves some problems with getting the MuVo to work optimally. The iTunes Zen plugin should support all Zen players. Note if the link to the plugin is broken just Google "iTunes Zen plugin" to find other sources. Also note there's no guarantee that these programs will work with the Mac, so if you have issues you should address your problems to the developer(s) of the relevant program.

  • Creative Zen Touch Prob

    Ok So I decided to format my creative zen touch (the firmware, clean up the whole deal), no problem.. untill I restart the mp3 player and now I get a "firmware problem" screen and then it refers me to the rescue mode.
    So now I try to clean up the disk... done
    I reload the firmware ... done
    reboot
    Back to the recue mode, aha? Ok so I plug the zen touch in to my computer, well finally something starts to happen atleast the windows recognizes my zen touch.
    Great I think... untill the problems start coming again, since my zen touch claims I have zen touch version "0.0.0" I think I should update the thing, it says the station is docked... and the firmware program says my zen touch isen't plugged in
    So now I'm here stuck without firmware, with a windows that finds my zen touch .. says its plugged in but the firmware **bleep** can't find it, and neither can my windows after 4-5 minutes
    What am I dealing with here? and how do I solve all of these problems?
    what have I done to deserv this?
    And for gods sake do not refer me to any "problems faqs" because I've tried all of em, and my zen touch is not broken since it worked perfectly untill I just did this.Message Edited by Flores42 on 06-29-2006 :34 AM
    here is a picture of whats going on too
    http://img450.imageshack.us/my.php?image=chea2po.jpgMessage Edited by Flores42 on 06-29-2006 2:7 PM

    Dansumthing wrote:I have the EXACT same problem. I tried to install the playsforsure firmware on it, and it hung about 5% of the way through, and now my player is useless. I can't reinstall any firmware on it because the firmware upgrade programs say they cannot detect my player.Would've been nice if they included a warning with the firmware that says "If this upgrade doesn't work, your player will be ruined and there will be nothing for you to do but buy a new one."
    That happened with my player too.. try connecting it to a different PC and then try installing the firmware.. that worked for me.

  • Zen touch se

    I cannot install the cd of zen touch mp3 player and setup it in my lap. neither from cd nor from the website. anybody to help?

    There is a sticky at the top of the board for this specific problem, and it is caused by Quicktime 7 as micromouse mentioned.
    Here is a link to the sticky thread:
    http://forums.creative.com/creativel...essage.id=9390
    Cat

  • Zen Touch No Longer Recognized By Windows Media Pla

    <SPAN>My Zen Touch stopping being recognized by Windows Media Player today.<SPAN> I still see the MTP connected icon in the task tray and I still it listed without a warning in Device Manager, but WMP doesn?t recognized that it is attached.<SPAN> I?ve tried different USB ports and a different USB cable.<SPAN> There are no errors in the application log.<SPAN> I reformatting my device and run the cleanup option, but I still can't WMP to see the device.<SPAN> The only changes I can think of is installing IE7 Beta 2 and installing MusicMatch.<SPAN> I?ve since uninstalled MusicMatch, but I still have the problem.<SPAN> Does anyone have any suggestions?<SPAN> Or there a way I can increase the logging so I can get a better idea of what might be failing.

    Hi Ted
    I deleted the file and reconnected my device and it quickly grew to 600kb. I'm not sure exactly what you need and there didn't seem to be anything interesting at the end of the log, but I did find the following lines which, from what I can, is from the point when WMP tried to establish a connection with the device and failed.
    WPD: 740.544 003 0 0 [WpdMtpDr.dll] ENTERING: Wdf_EvtIoDeviceControlWPD: 740.544 003 0 [WpdMtpDr.dll] Wdf_EvtIoDeviceControl, Wdf_EvtIoDeviceControl: IoControlCode: '0x32504D57'WPD: 740.544 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, HandleIoControl failed : hr = 0x80070032, 'The request is not supported. 'WPD: 740.544 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, Completing WDF request with status -07374823WPD: 740.544 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, WdfRequestComplete failed: c000000WPD: 740.544 003 0 0 [WpdMtpDr.dll] EXITING: Wdf_EvtIoDeviceControlWPD: 5688.336 0843 0 2 [wpdsp.dll] ERROR: IoControlHelper, WdfDeviceIoControl failed, hr = 0xd000000WPD: 5688.336 0843 0 [wpdsp.dll] EXITING: IoControlHelperpCtx = 009AFF0, opcode = 32504d57, inputBuffer = 0344E458, bytesToWrite = 4, outputBuffer = 0349540, bytesToRead = 4, bytesRead = 0344E460WPD: 5688.336 0843 0 [wpdsp.dll] ERROR: CWPDDevice:eviceIoControl, DeviceIoControl failedWPD: 5688.336 0843 0 0 [wpdsp.dll] EXITING: CWPDDevice:eviceIoControlopcode = 32504d57, lpInBuffer = 0344E458, nInBufferSize = 4, lpOutBuffer = 0349540, pnOutBufferSize = 0344E460WPD: 5688.336 0843 0 0 [wpdsp.dll] ENTERING: CWPDDevice:eviceIoControlopcode = 32504d57, lpInBuffer = 0344E458, nInBufferSize = 4, lpOutBuffer = 0349540, pnOutBufferSize = 0344E460WPD: 5688.336 0843 0 [wpdsp.dll] ENTERING: IoControlHelperpCtx = 009AFF0, opcode = 32504d57, inputBuffer = 0344E458, bytesToWrite = 4, outputBuffer = 0349540, bytesToRead = 4, bytesRead = 0344E460WPD: 740.424 003 0 0 [WpdMtpDr.dll] ENTERING: Wdf_EvtIoDeviceControlWPD: 740.424 003 0 [WpdMtpDr.dll] Wdf_EvtIoDeviceControl, Wdf_EvtIoDeviceControl: IoControlCode: '0x32504D57'WPD: 740.424 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, HandleIoControl failed : hr = 0x80070032, 'The request is not supported. 'WPD: 740.424 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, Completing WDF request with status -07374823WPD: 740.424 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, WdfRequestComplete failed: c000000WPD: 740.424 003 0 0 [WpdMtpDr.dll] EXITING: Wdf_EvtIoDeviceControlWPD: 5688.336 0843 0 2 [wpdsp.dll] ERROR: IoControlHelper, WdfDeviceIoControl failed, hr = 0xd000000WPD: 5688.336 0843 0 [wpdsp.dll] EXITING: IoControlHelperpCtx = 009AFF0, opcode = 32504d57, inputBuffer = 0344E458, bytesToWrite = 4, outputBuffer = 0349540, bytesToRead = 4, bytesRead = 0344E460WPD: 5688.336 0843 0 [wpdsp.dll] ERROR: CWPDDevice:eviceIoControl, DeviceIoControl failed
    Message Edited by winterminute on 02-08-2006 07:25 AM

  • Hello and good afternoon, my IPod Touch is neither in windows explorer nor in iTunes to be seen. When I turn my IPod on, i shall connect it to my computer; but when I do so, nothing happens. What can I do, please ???

    Hello and good afternoon, my IPod Touch is neither in windows explorer nor in iTunes to be seen. When I turn my IPod on, i shall connect it to my computer; but when I do so, nothing happens. What can I do, please ???

    Take a look at the troubleshooting steps provided by Apple in this support article:
    http://support.apple.com/kb/TS1538
    Hope those help.
    Your iPod touch will never appear in Windows Explorer, by the way. It doesn't have the "disk mode" that the older iPods did.
    Regards.

  • OK, Zen Touch Owners, Listen Up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    OK, when I tried to update the firmware on my Zen Touch to the PlaysForSure update, all of the original firmware was removed, and I could do nothing. This happened to a lot of other users, and most of their solutions seemed to be unique to the secondary computer they used. After searching through several threads, I finally found a solution that worked when nothing else would. Thank you so much Evil_Queen_Lisa for solving the problem: Step - Before you upgrade your firmware, back up your files as they will be lost. If you are here, unfortunately this is probably too late for you, but I figured I'd add it anyway. Step 2 - If you have licensed music - back up your licenses to an external source (like a USB key)->Go to WMP ->Tools ->License Management ->backup ->select your external dri've ->backup Step 3 - Restart your computer Step 4 - In "Add or Remove Programs" with "Show Updates" selected:***Note: you MUST uninstall in this order!!***a)uninstall windows media player , restart when prompted (also refered to as "Rollback" )b)uninstall windows medial player RunTime, restart when promptedc)uninstall Microsoft User-Mode Driver Frameworks Feature Pack .0 (and not something else with a similar name like .NET), restart your computer Step 5 - Download and install windows media format 9.5 RunTime from here http://www.microsoft.com/downloads/details.aspx FamilyId=73C2650F-BE6-4BD6-8408-FD6E7827CD8 Step 6 - In "Add or Remove Programs" with "Show Updates" selected:Uninstall all software and drivers by Creative **Note: If you have a creative sound card (like "audigy" or "soundblaster" ) be carefull not to uninstall it's drivers / software! Restart your computer Step 7 - Plug your zen into its power outlet, and from recovery mode select "clean up" Quick Suggestion by Baffled: With your Zen plugged in, go to Control Panel->System->Hardware->Device Manager and select Portable Devices. Right-click Zen Touch, and select Uninstall. Step 8 - Download the newest driver and the firmware for your Zen from here: (make sure you have the correct player and country) http://us.creative.com/support/downloads/ Step 9 - Install the driver, and plug in your zen when prompted. If a pop up appears asking you what you want to do (ie open with WMP) just click cancel. Step 0 - Open the firmware upgrader ->click upgrade ->follow the instructionsif its successful -> CONGRATULATIONS!!! you are fixed!! I suggest you run your windows update wizard, and reinstall everything once your zen is working properly (it should work fine with WMP ). If this works for you, or doesn't, please post a reply and keep this thread ali've! Any moderators out there, please sticky this. It's a big and frustrating problem, and this is the only solution that appears to work uni'versally (three friends did this too).

    Well, from the looks of things, more devices are having problems with firmware updates, without any solutions put forward from the manufacturer. Poor show, Creative.

  • Q&A Guide about ZEN Touch 2

    Hey people!
    I had time to kill, and I've been around since a while now; I now own a ZEN Touch 2 since more than 6 months. I figured out I'm able to help quite a lot of people about this device, actually (even though I don't have an astronomic number of posts), and I felt like writing a little guide about common questions about the ZEN Touch 2 could help, why not?
    First of all, this is a guide applying to the ZEN Touch 2, I don't know about the ZiiO. Maybe my tricks will work on both devices, but I can't be sure about it.
    LAST UPDATED: November 23th 2012.
    Q: Why does my ZEN Touch 2 freeze so often?
    I've got 2 theories about why these freezes happen so often: I own another Android device, which have a fairly weaker processor than the ZEN Touch 2, and it does not freeze at all. So the ZEN Touch 2 is quite powerful! But even on Android 2.2.1, it's perhaps the installed stock firmware that is unstable. That cause the problem.
    Second theory, I believe the ZEN Touch 2 don't have much RAM availible! Around 200-256 MB. What's interesting here, is that my other cellphone does have a weaker processor (600 MHz VS 800 MHz), but it also have more RAM, 512 MB! That could be the reason why the ZEN Touch 2 freeze so often, when the device is basically running out of RAM.
    Or it could be both! An unstable firmware installed, and no enough RAM. Who knows?
    Q: Okay, but how can I fix this issue?
    There's no magic way to make your device running super-fast like any other smartphone, especially if the problem is the lack of RAM, rather than the unstable firmware. The number 1 solution, it's obvious: uninstall APPs. The more APPs are installed, the more RAM they use. The more your device is going to freeze/crashe. Myself, I don't have many APPs installed, only 17 (Some of them being like 500 Ko, or even extensions or themes, that are only 150 Ko). I use my ZEN Touch 2 only for listening to music, and browsing the Internet using Flash Player. It does the job well enough.
    What you could also do, is install the APK/APP Fast Reboot Pro. I have it installed, and it free your phone memory everytime you unlock your screen, or press the widget. Extremely usefull. That'll help to prevent the ZEN from freezing, a bit.
    Well, even though I have 17 APPs installed, including Fast Reboot Pro, my Touch 2 still crash, rarely. I've been experiencing a serious issue about my ZEN booting loop, for no reason at all! Had to boot in recovery mode, and wipe the data. Which lead me to think the stock firmware can also be the problem for unstability.
    Q: How do I install APPs on the ZEN Touch 2 ?
    Since the Market is unavailible (I've tried to install it without any success. However, seems like some people managed to install it, most probably with root. I've tried, but cannot get it to work, myself), you'll have to download APK files. You have the choice to download from ZiiO Space, or from any other website. Download an APK file, save it anywhere on your SD Card, then open the built-in APP "Explorer" on the ZEN. Lauch the .APK, install it, and you're done.
    Remember to check "Enable unknown sources" on the "Manage Applications" menu!
    A fastest method, you could manually download and install "SlideME". I've used it for a while, and it's a Android-Market / Google-Play "Like". It'll work without any problem on the ZEN.
    Q: Is the ZEN Touch 2 rootable ?
    Yes it is!
    First thing first, rooting your device will void your warrantee. I did it, since I live in Canada, and I have no intention of returning the device in California if it break. I am not responsible if you brick your device doing the process, even though nothing wrong should happens. If you don't know what is Root Access, you better not doing this.
    I've used the following method. It worked like a charm.
    Install the Z4Root APK. Now your Antivirus (Computer maybe, and ZEN Touch 2 antivirus as well, if you have one) will warn you it contain a malware. Z4Root is not a virus! Simply because it perform actions that can be dangerous to your device, that's why you get a warning.
    Launch Z4Root, and press the "Root" button (Not temporary). Z4Root will do the rest automaticly! Then your device will reboot, which is normal. Don't do anything during the rooting process, however!
    If the rooting worked, you should now see the APP "Superuser" in your APP Drawer.
    You still have the option to Un-Root your device - assuming you want to return the ZEN to the store, for example - by launching Z4Root again, and press the button "Un-Root". Simple as that.
    Q: Can you install a Custom ROM such as Cyanogenmod ?
    I've tried without any success... I was hoping install another firmware would make the device as stable as it should be.
    I installed ROM Manager, but when the APP ask you to backup your current bootloader and select your device, the ZEN Touch 2 isn't in the list, so I couldn't perform the backup.
    There are more complex ways of installing another ROM, but I haven't tested those. This is becoming quite dangerous.
    I requested help on XDA Forums, but haven't got any, sadly.
    Q: The GPS doesn't work !
    Okay, so I don't know if your device really is defective, but I can tell you about my experience; I always disliked Google Maps APP, since it requires you have a Wi-Fi connection availible to use your GPS. Not pretty helpful when outside.
    What I recommend you, is to install the APP Locus (Keep that in mind: the more APPs you install, the more your device will freeze.). Free version is powerful enough. What I like about this magical APP, it allows you to download maps, so that you can view them offline (They are pretty big in size)! Download a few maps, and activate your GPS, it should seek your position.
    I believe when people says their GPS doesn't work, it's mainly because the ZEN Touch 2 GPS is really slow to find your position. Really. I first had trouble with this too, and for the GPS do to his things, this can takes up to 15-30 minutes, no kidding. And when the GPS work, it have chances to loose your position randomly.
    So yeah, sad to say that, but the GPS on the Touch 2 isn't the best. My position is find instantly on my other 600 MHz smartphone (LG Optimus One).
    Q: What is the Recovery Mode, and how do I access it ?
    You can access Recovery Mode by holding the HOME button and then turning ON your device at the same time. This menu can be really useful, and even save your device, like it did for me.
    Here are the options availible:
    - Reboot System Now;
    - Apply Sdcard : update.zip;
    This is used to update your firmware if you're still on Android 2.1. You could also install Custom ROMs with the filename update.zip that you've put to the root of your internal storage. Highly not recommended to install any Custom ROM, since these ROMs aren't customized for the ZEN Touch 2, simply!
    - Wipe Data / Factory Reset;
    This delete all of your data on the ZEN, to bring it back to his original state. For some reason, when I used this option, it kept everything that's on my internal storage (Music, Pictures..). GLAD that did. What I've lost, were the APPs I installed, and my Android settings. My APPs were all backed up, so that was no big deal. I wiped the device 3 times, and I can confirm that the data in /mnt/sdcard (The internal storage where you put your music, on USB) isn't deleted. All you have to restore is APPs (If they're backed up, that's fast) and ZEN settings.
    Also, be advised that wiping the device does not "unroot" the ZEN - Superuser APP is still there, and the device is still rooted. Notice that if you have uninstalled system APPs (see below), the APPs won't be reinstalled automatically. You'll have to reinstall them manually, if you want them back - hope you have a backup of these APPs!
    I had to use this option to stop my ZEN from booting in loop. I thought it wouldn't change anything!
    - Wipe Cache Partition;
    Wipes the cache partition of the device to clear all the data accumulated there over use.
    Thanks to Haroon Q. Raja from AddictiveTips for the info.
    Q: Would you qualify the ZEN Touch 2 as a durable unit ?
    Well, "on the outside", yes. People (Not me! :P) dropped my ZEN twice, without any consequence (That freaked me out).
    Maybe I was lucky, don't know. But durable "on the inside", the firmware and all this stuff, it's a no-no. I should you have more chance that your ZEN will die for no reason because of the firmware, rather than die because you dropped it (Well, just don't drop it in the pool...).
    Q: The stock music player suck, I have no control at all !
    What I recommend you to install (Personally) :
    PlayerPro for the look;
    PowerAMP for functionalities. I used PowerAMP, since it sort my music better. I've switched to NRG music player, since PowerAMP became glitchy, for some reason.
    Both are shareware, but since there's no access to the Market, you have no choice, but to download illegally. I apologize Creative, for approving the download of APPs, but what else can we do? Simply make the Markey availible, that will sove this issue.
    If you plan on getting PowerAMP, get it here, along with the Full Version Patch (You HAVE to be rooted for this to work! Tested, and work in my case):
    http://forum.mobilism.org/viewtopic....fdb7e20fd84c70
    1. Unistall your current version of PowerAMP.
    2. Install PowerAMP.2.0.4.467 APK (Do not run it!)
    3. Install PowerAmpPatcher by ChelpuS APK
    4. Start the Patcher, and press the button.
    5. Reboot the ZEN, then start PowerAMP. That should do it.
    Warning: You will loose all your previous PowerAMP settings, however!
    Since the ZEN Touch 2 is not a Google cellphone / has no Android Market, this is the only way to have PowerAMP all the time on your ZEN.
    NRG Music Player is pretty decent as well, it can play different formats that PlayerPro can't. Still a shareware, but easy to download and install without hassle.
    Q: Which Photo Gallery do you recommend ?
    Everyone agree, nothing is worst than the Android stock Gallery, super slow, and doesn't sort your pictures at all! Again, I have 2 recommendations:
    Grab Quickpic or Picturen. Both are extremely light (500 Ko), fast and there are a lot of zoom steps, for us ZEN Touch 2 owners without any multi-touch support! You can also hide the useless folders, or add a password to these hidden folders, if you prefer!
    JustPictures! is also excellent, as well. Take a bit more space, a bit slower, but the interface is more attractive, and One-Touch zoom is supported. Some functions that are in QuickPic aren't in this APP, but I feel like JustPictures sort my photos better. I can put differents "accounts" or "folders" to sort all my pictures.
    Screw the original 3D Gallery!
    Q: Any browser I should get ?
    That really depend on what you do...
    Read this article, from november 2011:
    http://www.tomsguide.com/us/Android-...view-1705.html
    Opera Mini is lightning fast, but unfortunately, Flash Player is unsupported on this browser!
    Note: Avoid browsing the Internet with a ZEN full of APPs, you'll get in trouble. I did this, and this was a nightmare, freezing all the time, have to reset...
    I do this now, but with my 17 APPs installed. It's quite OK, I should say. Especially that I use Flash Player a lot.
    Q: Any Home Replacement you recommend ?
    I've been using Go Launcher Ex for a while, because it's resonably fast, beautiful and way customizable; ADW Laucher is pretty fast, too. I've now switche to Nemus Launcher - way lighter (The GO Dev Team applications really are getting bloated by useless features, sadly), and still pretty beautiful. Go Launcher Ex is more customizable, but is getting bigger and bigger in size (And RAM, maybe. Not sure.). 8-10 MB or up for an APP? Even for a Home Screen, I hope you're kidding me.
    Both APPs allow you to add folders to the APP Drawer ! Excellent!
    Q: I want to disable / customize the lockscreen.
    Disable the lockscreen: NoLock;
    Customize the lockscreen: WidgetLocker.
    Q: Does the games play well ?
    Yes, pretty good, with the 800 MHz processor of the ZEN Touch 2 !
    Comparing it to the 600 MHz processor of my LG Optimus One, there really is a noticeable differece in fluidity. The vast majority of the games doesn't lag on the ZEN Touch 2, that's great.
    If you want to try those games emulators (SNES, Genesis...), go ahead, they work decently. Unfortunately, since the Touch 2 doesn't have multitouch, that's a problem, but try to set Left-Right as volume Up-Down to move your caracther, it's pretty playable and fluid enough. The best games are the RPGs, for sure, since multitouch isn't necessary at all.
    There are also 3D emulators, such as N64oid or PSX4Droid; these also work, but watch out! At that point, 800 MHz is not enough for these games to be "playable". Super Mario 64, for example, is the most playable game availible for N64oid, and still then, it is really slow (Not that enjoyable, seriously).
    You're free to try N64oid or PSX4Droid for fun, but just saying, if you want to freeze your device, this is the way to go.
    Super Mario 64 shouldn't freeze instantly your device. However, Mario Kart 64, Donkey Kong 64 or Tony Hawks (Tested) freeze your device for sure - you wouldn't even get past the "Press Start" screen. My advice: only try Super Mario 64.
    Still then, the ZEN does play games (2D or 3D) smoothly enough!
    Q: My ZEN keep booting in loop! What should I do ?
    That happened to me once in a while, and this is freaky.
    "ZEN Touch 2" screen, "Touch the Sound of Perfection screen" again, and again, and again...
    First: wait. Maybe it'll boot
    If your launcher still doesn't start, reset button (Inside the SD Card slot, very tiny) is your only choice, of course. Reset, then power it up again. It booted for me all the time, except once.
    If that still doesn't work: Recovery Mode, like stated earlier.
    Now, here's what could happen if you reset during the boot sequence; I got this extremely annoying problem like 3 times. Hooray, you can get to the launcher!
    Now, what can unfortunately happen, is that you get random popup like "SmartKeyboard Pro Force Close", this stuff. You'll keep getting these popups. That mean the vast majority of your 3rd Party APPs are corrupted, and you'll have to uninstall, then install again almost every single APP... This is a serious pain!
    Now, don't install again. It is very important that you uninstall first, then reinstall. Otherwise, it won't work. Luckylli enough, your stock APPs will remain intact (Default Music Player, ZiiO Space, Explorer...)
    Hope you don't get this problem!
    Q: The ZEN freeze at "Touch the Sound of Perfection" screen...
    I would suggest you to wait for a while; I guess it's because the ZEN is getting too hot. Reset the device so it can power OFF, and wait for the ZEN to cool down a bit (Do not reload it, unless you don't have the choice to.), and try again later. Also try to connect the ZEN to USB, it'll power ON on it's own, perhaps it'll get to the Home Screen. If it still freeze, too bad: do a factory reset (that should work).
    Q: Can I uninstall preinstalled System APPs (ZiiO Space, Audible, Default Browser) ?
    Yes, you can! I'll show you the easiest way to do it!
    If this isn't appropriated, ask me Creative, I'll remove this question.
    First, you HAVE to be rooted, again!
    Second: doing this can be seriously dangerous if you delete a APP that is required for the system to work, you could really kill your ZEN! Again, I take no responsability if you kill your ZEN because of this!
    Okay then, download the APP SDK Stock APP Removal (Thanks to the developpers!):
    http://www.google.ca/url?sa=t&rct=j&...vTHqe6KdBudQLg
    Install it (If you have an antivirus on your ZEN, it'll detect it as dangerous. Ignore it. It's normal, since the APP allow you to delete system APPs, which can be dangerous), run it.
    You can now see a list of every single APP installed on your ZEN, including the system APPs. ALWAYS make a backup of the APP when you delete one! The APP itself being extremely easy to use, no need to explain how it works, you'll understand it by yourself, for sure.
    Just keep in mind, it is your responsability to verify if it's safe to remove an APP or not! Always check!
    I used the APP to remove ZiiO Space, Audible and the default Browser (Without any consequences), since I never use those. Not sure if it's safe to delete the default 3D Gallery.
    Mainly because I want to free up the most space as possible on my ZEN to avoid freezing issues, of course!
    Q: How can I backup my APPs ?
    It's quite easy to do. I've realised backing up my APPs was very important, on the ZEN Touch 2, since you never know when the device is going to freak out, when you'll have to do a reset, and that your APPs get corrupted!
    You can of course use Titanium Backup, but I would recommend Smart App Protector / Pro, for his simplicity.
    The main purpose of this APP, is to password/pattern-protect your APP (Which does the job perfectly well), but you can also backup (on SD Card, well, ZEN internal storage) and restore your APPs extremely easilly. No root required, here!
    This APP completely saved me, when I wiped my device...
    Q: What about my contacts ?
    In the stock Contacts APP, there's an option to do a full backup of your contacts, on the ZEN internal memory.
    If for some reason, you can't find it, download the APP Go Contacts Ex (In my opinion, the best contacts APP availible). This APP also have an option to backup and restore your contacts super easilly.
    Q: In some cases, the ZEN Touch 2 isn't loud enough!
    Something I would recommend is using a different music player with an equalizer. PowerAMP + PowerAMP patcher should do the job. Open the equalizer and increase the value of the first bar on the left. You'll get a small volume boost. I do use it for some tracks that have the volume REALLY low.
    Q: The Agenda / Calendar does not work at all! When I start it, I get the message "You have no calendar" !
    Dear calendar... It's always been a pain to set the calendar on the ZEN Touch 2, since it's not a cellphone...
    2 recommendations:
    First: forget it. I've tried, and seems this is possible to get this to work, but quite uneffective. First, you should download the APP Calengoo, a more than excellent calendar. It'll sync with your Google Calendar, so try using a Gmail account, to get it to work. It seems to have troble with the sync, and it doesn't work all the time.
    Haven't done this in a while, this is seriously a pain. I'm using the calendar on my LG smartphone anyways. I won't be able to help that much about this issue.
    Second: what you could do instead, is to download the calendar Jorte. It's a standalone agenda, so it does not requires sync to work at all. It'll work without any problem on your ZEN, you don't have to set-up anything.
    However, I fairly prefer Calengoo over Jorte, way more powerful.
    Q: Where's the reset hole?
    Inside the micro SD slot. You can use a lockpipe (recommended) or a linguee mine (less safe).
    Q: Is the battery removable?
    Unfortunately, no. Unless you manage to open the ZEN in a very specific way, using a knife and a hairdryer to make the glue melt, I've read. You should probably gain access to the battery this way, but I've been completely unable to know the exact battery type (Lithium-Ion, but details), so replacing it would be a real pain. Creative couldn't help me, since they do not encourage self repair; they recommended me to purchase another device if this case happen, which I honnestly find pretty ugly.
    Q: The default Android keyboard is not good enough...
    The APK "Smart Keyboard Pro" is the answer.
    Q: I would like to quickly turn ON WiFi, and ajust screen brightness without going in the Settings all the time.
    Grab the APK "Extended Controls".
    That's it, hope this guide was helpful!

    Originally Posted by agrimstad
    This Q&A guide was enormously helpful to me with the zen touch 2, my first android device.
    I'm pretty happy with the device--everything pretty much works--but doubt my experience would have been so positive without this guide. I do have some observations as a kind of follow up.
    1. I'd recommend staying with Creative's web browser. I tried a couple of alternatives. I tried Opera and Firefox. I thought they were painfully slow. I quickly abandoned them. The default browser seems good enough. That's not really what I got the zen for.
    2. I bought PowerAmp. I had issues where it would work for a few days and then fail with licensing issues. Reinstalling fixed matters, then the licensing failure recurred. So I tried ProPlayer. To me, it's better. I like the way it handles folders.
    3. I bought Locus Pro. It's pretty good. I like the ability to download a map so you're not tied to the internet. The GPS is slow, but it does work.
    4. I did root the device with z4root. For me, the only advantage seems to be that I need to be rooted to get ClockSync to work. Being able to sync the device's clock with NTP is a really professional touch.
    5. I use Go Launcher Ex (paid version). One thing to mention is that the default launcher has a Bluetooth widget which doesn't seem to survive the installation of Go Launcher Ex. I installed another Bluetooth widget I found on AndroidPit App Center. By the way, this App Center seems pretty decent, since Google Play isn't supported. (I also use the SlideME Marketplace.)
    6. I like the Go Power Manager for monitoring the battery. It has a widget and power usage modes that are quite good.
    7. I don't seem to be having lock up problems. (Note that I only use the default browser). I think this may be due to my being really careful about RAM usage. There are a set of things I've done in this area. First, I use StartupManager. (This is a second reason to root the device.) This keeps the things running at start up to the minimum you want. I've also installed FastReboot. I run this from time to time. But there are two other things that I really rely on. One is the Go Task Manager. This lets you monitor RAM usage and kill things to recover RAM. Another thing I use is a widget--I can't remember where it came from--that displays RAM usage on the home panel and a button in the shape of a broom, which, when tapped, recovers RAM. I think this is part of Go Task Manager.
    8. It seems obligatory to have a scanner app for all the 2-D bar codes that have sprung up everywhere. I haven't seen any advice about which app is preferred. I'm using Unibet Scanner, which seems to work.
    9. Because Google Play isn't supported, I've had to get some things via googling for apks. One finds these in strange quasi legal places and I worry about viruses. I'd be interested in advice regarding a virus scanner.
    Thanks again for the guide. -- al
    Thank you very much!
    1. Maybe you want to try Dolphin Browser Mini / HD, it's pretty powerful. But if you're looking for a lighter web browser, you could give BoatBrowser Mini a shot, if you want to.
    2. I've read that PowerAMP cannot activate on a non-Google phone, which I find pretty ridiculous.. I have to patch it with an illegal app, but now I get that strange noise when my music play, and the app is basically dead, unless I reinstall and loose all my settings!
    7. That's the right thing to do. If you don't have much APPs installed, that shouldn't lock up.
    9. Same here. I've used Lookout Antivirus before, but you wouldn't be able to uninstall it, if you're not rooted. I've then switched to Zoner Antivirus (Free). Less known, but for some reason, I've read it detected more viruses than any other free Android antivirus.
    Enjoy the ZEN Touch 2.

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