Zen touch is saying hardware probl

what can i do to fix this problem?
it only opens to the recovery mode but whenever i click on one of the icons (clean up, reboot, etc)
it flashes up on the screen hardware problem.
the unit is less than a year old and as far as im aware has not got wet or dropped
can anyone help?

If it doesn't respond to any of those options, or they don't help, then it's likely there's a hardware problem.
Contact Customer Support to see what they advise, and to check for a possible repair.
Cat

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Zen Touch sync and display probl

I left my Touch connected to my PC with WM0 running to convert and transfer tracks to the Touch. When I came back a few hours later the transfer had stopped - incomplete with and error message (didn't make a note of it ).
Now my it is not recognised by my PC. When I plug the USB lead in it is seen and the option window comes up. I click on the sync option and WM fires up but says that it can't find a player atteached. The Touch screen shows that it is docked.
I can't see the player as an external dri've either.
When I play anything on the Touch I can get as far as choosing tracks but as soon as I hit the play button the screen is different from normal. Instread of showing the track details all I get is a notice to "Add music from Library"
I have tried a reset, and rescue mode but they have not helped.
Can anyone give me any advice?
Zen Touch 40gb, Version 2..0
Track count 380.
(Showing 22gb free - but I think that's wrong)

Got it working again.
Did a reset and formated the dri've - lost my music though

Zen Touch Connection AND Firmware proble

after installing the firmware upgrade 2.. my player was not recognized in CMS or any other player although it was visible in the device manager and Windows says the driver is installed and works properly. I tried to reload the firmware through the recovery mode but now the installation is impossible because the computer says my ZEN TOUCH IS not connected. I tried it on different computers where my zen always worked but there as well it failed to be recognised. I read all the complaints on the forum,all the possible suggestions, tried the solution SID0053 but to no use. I really hope I will be get useful information te get out of this mess.
Best greetings
Gilbert Tenret

Hello Brotsalami,
Yes I did all you mentioned. I had already all the software you mentioned and after a difficult start it worked but then my ZEN TOUCH (what's in a name!) wasn't recognized anymore.Now I just want be able to reload the firmware but then i get the message that my player is not connected although windows recognizes it!!
To Jason or anybody else from Creative: I would appreciate a helpful reaction from any of you.

Zen Touch 40 gig Transfer Probl

Hey everyone, I know there are a lot of posts similar to this, but I can't find exactly what I'm looking for. I have had my Zen Touch for under a month now. Everything was working fine until I got up around 800 songs and I got a message telling me that the player was either busy or not connected. I couldn't add any more songs to it. This was very frustrating, but at the time, I didn't feel like fooling with it. I came back to it a week later, and found that I could add songs just fine. I added a few hundred more, and then a new message came up: "Unable to create file. Restart player and try again." I can't get anything to work. When I start the Mediasource Organizer, it reads my Zen just fine and is able to show its library. After I shut down the organizer, the Zen still shows that it is docked. It used to go back to the normal player screen when I shut down the organizer. I think it may be frozen now.
This seems to be a very common problem for these Zens. I've already tried several approaches to try to fix them. One common fix seems to be to shut down all background programs. This did not do anything for me. I would like to add that if at all possible, I don't won't to lose my music files that are already on the Zen. Not only did it take a huge amount of time to put 2000+ songs on it, but I do not have backup files of some of the files. Thanks so much.
Ryan

I would also like to point out that when I get these error messages and my Zen freezes, I can't shut down my computer properly. When I try to shut down, I get the message "CTPdesrv.event.handler.window" is not responding. Click end now to terminate..." Even when I choose to end now, it doesn't really do anything. My computer just continues to sit there, not shutting down. I'm forced to shut down with the button.

Zen Microphoto LCD Displays "Hardware Probl

My Zen Microphoto LCD displays "Hardware Problem." Please help!

You'll probably have to send it in to Creative to get it fixed. Since it's a hardware problem there's not much you can do about it yourself.

Zen Touch 40GB file transfer probl

This is my second player, the first one was set off for testing and this new one has the same problem.
Dunno whats up with it, been on the phone to support and took all the steps, formatted it, reset it and all that over and over..
Whenever I go to put music (mp3 format) onto it I get the message "the file cannot be created, reset player and try again".. so I do and it still wont do it.
Any suggestions before this player ends up out the window.

Sounds like a connectivity problem, which are always difficult to troubleshoot.
First thing to try, install the drivers and software on another PC and see if it works there. If it does, then it's a compatibility issue with your PC.

Creative Zen Touch Prob

Ok So I decided to format my creative zen touch (the firmware, clean up the whole deal), no problem.. untill I restart the mp3 player and now I get a "firmware problem" screen and then it refers me to the rescue mode.
So now I try to clean up the disk... done
I reload the firmware ... done
reboot
Back to the recue mode, aha? Ok so I plug the zen touch in to my computer, well finally something starts to happen atleast the windows recognizes my zen touch.
Great I think... untill the problems start coming again, since my zen touch claims I have zen touch version "0.0.0" I think I should update the thing, it says the station is docked... and the firmware program says my zen touch isen't plugged in
So now I'm here stuck without firmware, with a windows that finds my zen touch .. says its plugged in but the firmware **bleep** can't find it, and neither can my windows after 4-5 minutes
What am I dealing with here? and how do I solve all of these problems?
what have I done to deserv this?
And for gods sake do not refer me to any "problems faqs" because I've tried all of em, and my zen touch is not broken since it worked perfectly untill I just did this.Message Edited by Flores42 on 06-29-2006 :34 AM
here is a picture of whats going on too
http://img450.imageshack.us/my.php?image=chea2po.jpgMessage Edited by Flores42 on 06-29-2006 2:7 PM

Dansumthing wrote:I have the EXACT same problem. I tried to install the playsforsure firmware on it, and it hung about 5% of the way through, and now my player is useless. I can't reinstall any firmware on it because the firmware upgrade programs say they cannot detect my player.Would've been nice if they included a warning with the firmware that says "If this upgrade doesn't work, your player will be ruined and there will be nothing for you to do but buy a new one."
That happened with my player too.. try connecting it to a different PC and then try installing the firmware.. that worked for me.

Zen Touch wont shutdown and everytime i reset it its stuck on a screen that says 'Firmware Probl

Hi, i searched the forum but theres a lot to look through and i couldnt see a problem like mine, but if this has already been mentioned then if someone could link me that would be great.
Basicly I own a Creative Zen Touch MP3 player and its been working well until today when for some reason, when adding songs to a playlist in Creative Jukebox i got a message saying it could not add the songs. I shutdown the programme, restarted it and the same happened. I shutdown the programme, disconnected the player and got a 'playback' error everytime i tried to play a song. I reset the player but now it just goes to a screen with a picture of a computer screeny box thing and says 'Firmware Problem', i cant shut it down in this state and it isnt detected by the computer so i cant install any new firmware or drivers etc. Im not sure what firmware version i have (how do i find out) but if it helps i bought the player on the 22/0/2004 and havent updated anything for it as of yet.
Any help would be really apprieciated. Thanks.
Loz

As per the?BEFORE you post, READ THIS FIRST (FAQ) post take a look here in the Zen FAQ at Nomadness.net.

Zen Touch says its connected to PC, PC says it is

I just bought a Zen Touch 40GB player today and am pulling my hair out with it. Basically at the minute when I open up the mediasource software the Zen player will light up and claim that its docking with PC, but mediasource will show the window that shows it attempting to transfer data from the Zen to the PC and then after a minute will say that it can't find the player. I can't for the life of me figure out whats happening here. I've read through the faq about what to do if you can't connect but I'm not entirely sure if any of it applies to this situation as as I say the PC clearly is making some connection to the Zen player. Anyone suggestions anyone might have would be appreciated a lot.

First thing to try is get the latest drivers, firmware and software from Nomadworld.com downloads.
Then if this doesn't help install the same software on say?a friend's PC and see if it works there.

Zen Touch - not seen, can't load hardware, e

Hi,
I just got the 40GB Zen Touch this afternoon. I loaded the software from the CD, rebooted, then went to Nomad Explorer, all ready to start moving music. Not only did Explorer not see it, when I tried to install updated files from the Creative site, they couldn't see it, either....and the hardware wizard can't find a driver on the CD, PC or Internet.
Is there a site that has step-by-step instructions for Portable MP3 player dummies? I'm new at putting tunes on these, so I'm not sure what program to use in order to accomplish that.
I also have MusicMatch, but it won't even show an opportunity to save to the "portable device".
I did unplug the other USB devices, but that didn't help.
Please... I just want to put some tunes on it and go on about my merry way.... I need some help from someone who knows about this.
Thanks in advance,
ocayd

Allrighty. Thus far, I've:
. Reset the player and run a disk cleanup.3. Try the player on ALL your USB ports and make sure you aren't using a hub.- don't have a hub- it WAS making the "new USB device added/removed" sound in a .0 port, then I tried it in a 2.0 port, and it made the same sound(s). Then, I put it back in the .0 port - and no noise. I put it back in the 2.0 port, and it mad the noise. (However, normally, it makes a 2-note sound when I add/remove. Now, it makes 2 notes ONLY when I remove, and one note when I add.)- In DEVICE MGR, it's got the yellow ? by it
5. In Device Manager with the Zen connected delete it from the device listing. Physically disconnect the Zen from the USB cable, reset it, then reconnect to the PC to see if it is detected properly.
7. Try a replacement USB cable (ideal if you can borrow one from somewhere, or if you have another USB device that uses the same cable).
9. Make sure the player isn't locked.

I'm thinking that if the player isn't seen, I can't install updated anything on it, correct?
Still trying....

Thank you for guidance on Zen Touch power failure probl

Hi
Just wanted to say thanks for the help i found here when my Zen Touch's power button was lit but nothing was on the screen and it wasn't responding to anything i did!
I was literally really freaking out that all my music would be gone and i'd have to buy a new one (really can't afford to) when i thought to try online and see if anyone else had had this problem and found some people had and that they'd pressed the reset button with a paperclip and that it had solved it - with breath held, i tried this and it worked so thank you all very much - Phew x4000!!
LisaMessage Edited by lisamclisa on 03-24-200605:4 PM

Ouch, very unfortunate timing for a PC crash/freeze.
If the player won't even go into Rescue Mode at all, then there is little else you can try. It would be best to contact Customer Support anyway to see what they advise, and to see if there's anything they can do to assist you.
Cat

Zen Touch + P4S = only proble

I have upgraded my Zen Touch (40GB) with firmware PlaysForSure and so far I have only problems:
)I made back-up from Nomad Explorer, which I used before, but it stores only song without folders. Now I want to import theese songs to Zen. Do I have to create folders manually and search for long hours which song is from which album? Or is there an easier sollution?!
2)Is it impossible to copy/move songs between folders in Zen Touch? I think so...
3)And finally my Zen Touch with P4S software was not recognized at my friend?s notebook despite she has Windows XP (SP2) and Media Player 0. "With P4S you don?t need any other software" is written on Creative web page.
Do you have the same problems? Can you help me with this? Thank you, Jan

Can you try loading the firmware from another PC? It is possible there is a (hardware) problem with the unit though.
Cat

Zen touch intermittent transfer probl

Hi, just bought a 20gb Zen touch, and I am getting errors when transfering mp3's via Media Source.
I have installed the latest firmware and drivers. It seems to transfer between 800-000 files ok then errors with "Player either not connected or busy - please try later" I have reset the player, formatted the dri've, in fact tried everything in the rescue menu. I have also loaded the software on my laptop and get the same
problem. Do I have a faulty Zen? Cheers.

If you were the only person to encounter it then I would say you had a faulty Zen, but others have had it with other players also. There's lots of connection troubleshooting advice here in the Zen FAQ at Nomadness.net, some of it relevant and some of it not.
I would personally buy a known good USB card for the desktop PC i.e. Belkin or Adaptec, and see if that solves it. It's not a particularly great solution, but it will tell you straight away if the issue is the USB chipset. Try and buy the card somewhere you can return it if it doesn't help.

So what now? (zen touch firmware probl

please please take your time and listen to me I am really goin mad right now as I have no idea about what to do :s
as I was having problems using my zen touch 40gb on my vista laptop, I decided to update my firmware after having read many posts, including creative knowledge base notes, that I "must" update my firmware to use my player on vista.
so I plug my player to a desktop pc with xp installed, and downloaded the required file to update the firmware.
BUT it froze for a few mins till I unplugged it. it was taking forever with no progress.
and after that when player is plugged on the pc it shows creative 0.0.000 or something like that.
I realized I had wm installed, so decided to try the things written here which are also shared on many posts of this forum.
well, later on that caused a much bigger problem, the pc wouldnt work properly.
anyways, later I got it back to an older date. and at least the pc is ok.
NOW, is there anyone who has any idea about what to do
- all my data on the player is gone.
- no firmware on on the player except for v0.0.000
- the player is either detected or not; the pc gives only the message like "new device found", "creative zen ready", "new mtp device" or something like those..
- everytime I try to switch it on it says "firmware problem", and goes to the recovery mode.
PLEASE PLEASE HELP ME!

i have ran into the same problem. Does anyone have an answer for this? Thank you for your response.

Zen Touch Firmware Proble

OK, so everytime I connect my Zen touch to USB, it gets recognised by windows, but when i try to install new firmware 2..0, it says the player is disconnected.
Does anyone have a solution for this?

SAME PROBLEM HERE! - What gives? Any help would be appreciated. Thx.

Zen touch is saying hardware probl

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