Zen Touch is Stuck in Recovery M

My Zen Touch froze while playing. I rebooted and have been stuck in Recovery Mode. When connected to my computer, the computer knows the player is there but cannot download the music library or communicate with the player. I have tried the cleanup and reboot options and all I hear is a clicking sound followed by a beep which eventually sto
ps.
I rather not reformat since I am on vacation and do not have my disk. I do not see the compete drivers and firmware files posted on Creative's site, only updates. Any other ideas short of reformating or do you know where the compete files are located on Creative's site.
Paul

Sounds like the hard dri've heads are jammed. Do you get a faint clicking followed by the recovery menu on bootup?
You can try the advice here, at your own risk.

Similar Messages

  • My Zen Touch is stuck in recovery m

    Hi?My Zen Touch is stuck in Recovery mode, it's deleted it's firmware and can't seem to load anymore. The PC knows it's connecting, because it opens Media Player 0, but Media Player says it's not connected. Creative's advice was to: - . Uninstall all Creative software & drivers
    2. If you have Windows Media Player installed then uninstall both it
    and Windows Media Player runtime (will require a reboot for each
    process). This is done by going to the Add/Remove programs and
    uninstalling (This will put your PC back to WMP0).
    3. Re-install the Zen Touch drivers from the Creative website and reboot
    4. Plug the Zen Touch in.
    5. Make sure you have the firmware update ready, run it but do not click
    on the language bit yet, leave the mouse hovering over your language
    selection.
    6. On the Zen Touch's Rescue Mode, select "Reload OS"?
    7. As soon as it flashes up "Reload new firmware now via USB" click the
    language button
    8. The PC should find it and allow you to re-load the firmware. (This
    may take a few attempts)
    9. Once complete, click close and restart the PC. Everything should now
    be fine.
    0. Once you are happy you can re-install WMP and it will work fine.
    If the following steps doesn't work, do try the steps on another
    computer if possible.
    It didn't /doesn't work. Can anybody tell me how to recover the **bleep** thing?Latest advice from Creative? Buy a new one!!!

    Sounds like the hard dri've heads are jammed. Do you get a faint clicking followed by the recovery menu on bootup?
    You can try the advice here, at your own risk.

  • ZEN TOUCH 20GB - Stuck in Recovery Mode, during Firmware upgrade. HEL

    Ooooh dear.
    Me and my Zen Touch are completely stuck. Decided to upgrade the Zen's Software and Firmware and am now in deep trouble. Here are the steps I took.
    First I sensibly backed up the 2000 songs on the player to my computer. Then I updated the MediaSource software and restarted the computer. Then I decided to go for the big change and downloaded the new PlayForSure firmware installation and that's where the problem starts - It never completed the installation, which I had to manually stop. I knew as part of puting this new Firmware onto the player, the Zen would be wiped clean, which it has. However, I now cannot get it out of recovery mode and it will not respond to attempts to download the new (or any) Firmware onto it.
    What I now get is:
    -Plug the Zen in, the computer recognises that there is plug and play equipment attached and makes the appropriate noise.
    -The Zen will switch itself on as a response (or I can do it manually), with a normal-looking startup. It then briefly flashes a screen saying "Firmware Problem" before going into recovery mode.
    -If I choose Clean Up, it takes a few seconds to clean the now empty disk, and returns to the recovery menu
    -If I choose Format All, pretty much the same as Clean Up
    -If I choose Reload Firmware, it warns me that the firmware will be erased. And asks if it should reload it via USB. You say 'yes' and it briefly flashes up "Start firmware update now" before returning to the recovery mode menu.
    And finally, if I select Reboot, that's exactly what it does; the computer recognises that it's turned off, makes the noise, and recognises when it's turned on again.
    Trying to download the Firmware from the computer, however, has turned into a nightmare. I've tried downloading the PlayForSure firmware and old Firmware from the files on my computer (running XP, by the way). And I've also tried prompting the Zen starting up the Media Source software, BUT they all claim that the player is NOT connected! Even though it is! The Zen switches on and Windows makes a sound every time I connect or disconnect it!
    So what to do? I'm stuck in this vicious circle and no matter what random tricks I try, I can't get out. The player needs Firmware, but the software on the computer claims the player's not connected.
    The player is now more than a year old, so I can't return it, and Creative's less-than-generous telephone support is not an option, so I'm left to any imaginati've and kind-hearted subscribers to this list to offer suggestions.
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    Mark in the UK

    My son?s Zen simply turned on one morning and refused to do anything except enter recovery mode, giving a firmware problem error and Creative Zen v0.0.58After an hours research I solved the problemI hope this helps someone out, but remember anything you do is your responsibility not mine, continue at your own judgment
    Creative site SingaporeDownload driver and firmwarehttp://sg.creative.com/support/downl...ype=0&x=30&y=6
    download driverCreative Zen and Jukebox Driver Upgrade version .30.03
    firmwareCreative Zen Firmware .00.02
    Install driver, connect Zen, should show up in my computerAnd yes, when you open the Zen from there it WILL say not correctly connectedBecause the firmware is corrupted! But it is connected Go to the firmware file and double click, the firmware software will connect to the ZenAnd overwrite the firmware. Follow the on screen instructionsYou may get a warning that the firmware is the same version etc. just do it, as at the moment the Zen is useless. Good luck and if it works repay me by helping someone

  • Help- my Zen touch is stuck in recovery m

    Can anyone help me?
    My zen touch has been playing up for ages when i try to sync music to it- I think the hard dri've has been corrupted from months of being able to 'stop the device' before I remove the USB. The other day it crashed whilst syncing files. I reset it and it was rebuilding the library but once it was finished it just stayed on the rebuilding library screen. I then tried disc clean up which ran till 00% but then similarly stuck on the disc cleanup screen. I decided to try reloading the firmware- mistake. I have erased it, and although the firmware programme *does* recognise the player and starts to run it stops halfway through then says the upgrade has failed. So now I have an MP3 player with no firmware. I've tried to format it but although it says its formatting it doesn't seem to be doing anything and will just sit on the format logo till the battery runs out.
    It seems well and trully broken from a software point of view. Is there any way I can completely wipe it and start again? How do I return it to Creative for repair (its well out of warranty).
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    Jennie

    Sounds like the hard dri've heads are jammed. Do you get a faint clicking followed by the recovery menu on bootup?
    You can try the advice here, at your own risk.

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    I did the same thing, my unit was working perfectly.
    I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
    ps.
    Check it out, It may be worth a try!!!

  • Creative Zen Vision 30Gb Stuck in Recovery Mode, Freezes when trying to deal with Firmware

    My Zen Vision is stuck in Recovery Mode. The PC recognizes it but it comes up as 50mb Storage Media. When you touch Reload Firmware or Format All, it freezes and you have to pull the battery out to shut it off. I don't know what to do. Charges fine, never said anything about HARDWARE issues, just can't get it to not freeze when trying to load firmware back onto it.

    I did the same thing, my unit was working perfectly.
    I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
    ps.
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    What happens when you connect to computer and restore via iTunes?
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • HT201263 My iPod touch is stuck in recovery mode, but when I connect it to my computer to restore it, my computer does not recognize it. It does not appear as a device in my iTunes. What can I do to restore it/make my computer recognize it?

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    DId it successfully connect to this computer before?
    Try:
    iOS: Device not recognized in iTunes for Windows
    or
    V
    Also try placing the iPod in DFU mode and then try restoring
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    Update Server
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    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
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    - Try on another computer/network
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    When I accidentally disconnected my iPod touch 4G during an update yesterday, it automatically went into recovery mode (the screen with the USB cable pointing up towards an iTunes logo). Now it won't turn off, it is recognised by neither my laptop nor by iTunes, it won't even go into DFU, so there's absolutely no way, as far as I can tell, to fix it. I've looked all over the internet, and the only other person I can find who has experienced a similar problem hasn't received an answer in about a year. (https://discussions.apple.com/message/17278012?searchText=iPod%20touch%204G%20st uck%20in%20recovery%20mode-%20won't%20even%20go%20into%20DFU#17278012https://dis cussions.apple.com/message/17278012?searchText=iPod%20touch%204G%20stuck%20in%20 recovery%20mode-%20won't%20even%20go%20into%20DFU#17278012)
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    Did you try the bold
    Try:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Zen vision:m, stuck in recovery mode and cant press "ok&qu

    My zen vision:m is stuck in recovery mode. The real problem I have though is that I cant press the touch button and choose a alternati've. I can scroll and everything, but I just can't press "ok". Anyone have an idea of what I can do to fix this?

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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

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