Zen Touch latest Firmware Update...player not connec

I tried installing the latest Firmware update for my Zen Touch (released 2-09).
The player is connected and recognized by Windows and the Media Explorer. However, when I try to install the new Firmware it keeps saying "player not connected".
I tried d/l two different language packages cause I wasn't sure what counted - player language or operating system langauge. Anyway, that didn't make a difference.
So what do I do? I have no idea where to start. It's firmware for the correct device connected through Windows XP.
I have made a firmware update before, which worked fine. After that I updated the media explorer software.
Help is very much appreciated! Thank you in advance.
-tina-Message Edited by tinas on 2-0-2005 08:56 PMMessage Edited by tinas on 2-0-2005 09:00 PM

Perhaps it's worth making sure no software is using the player, so reboot the PC, and turn off the Creative Detector. Then try again.
Are you trying to upgrade to the .0.03 version?

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So basically, I can't update driver or firmware right now, because my computer won't acknowlege my Zen Touch!
Somebody please, please help.
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Sort of success!
I now finally have firmware 2. installed on my Zen Touch! Yeah! I'm not entirely sure how I did it, and I'm not bothering to find out, I'm just glad I finally got it on there.
But some problems still remain. After all this fiddling with my driver and firmware and whatnot, my computer just doesn't see my MP3 the same way as it used to. Before, it was great, all I had to do was plug her in and I could bring up Zen Explorer in Windows Explorer, or organize my stuff in Creative MediaSource.
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ZEN Style M300 Firmware Update Ver 1.00.16

ZEN Style M300 Firmware Update Ver .00.6
Filesize : 3.72 MB
Release date : Aug
This download contains an improved version of the firmware found on your Creative ZEN Style M300 player. It improves the overall stability and Bluetooth user experience. For more details, read the rest of this Web release note.
What's New:
Now supports playlists created by Windows Media Player and WinAMP in *.m3u format.
Improves stability of player when it's paired and streaming music via Bluetooth.
Allows Bluetooth streaming of Audiobooks.
Now supports 4-digit pairing code entry for compatible Bluetooth multimedia devices or Bluetooth car stereo decks
Bluetooth will be turned ON automatically upon restart when it is detected that it was ON prior to shutdown
Requirements:
Microsoft Windows 7, Windows Vista, Windows XP Service Pack 2 or later
USB port
Creative ZEN Style M300 player
Note:
Due to changes in this new firmware, the firmware update utility may not detect previous firmware versions correctly (example: 0.0.000). Please do not be alarmed by this and continue with the firmware installation.
To install this firmware, do the following:
. Download the ZENFWUpdater_M300_v.00.6.exe file to your computer's local hard disk.
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