Zen Touch - not seen, can't load hardware, e

Hi,
I just got the 40GB Zen Touch this afternoon. I loaded the software from the CD, rebooted, then went to Nomad Explorer, all ready to start moving music. Not only did Explorer not see it, when I tried to install updated files from the Creative site, they couldn't see it, either....and the hardware wizard can't find a driver on the CD, PC or Internet.
Is there a site that has step-by-step instructions for Portable MP3 player dummies? I'm new at putting tunes on these, so I'm not sure what program to use in order to accomplish that.
I also have MusicMatch, but it won't even show an opportunity to save to the "portable device".
I did unplug the other USB devices, but that didn't help.
Please... I just want to put some tunes on it and go on about my merry way.... I need some help from someone who knows about this.
Thanks in advance,
ocayd

Allrighty. Thus far, I've:
. Reset the player and run a disk cleanup.3. Try the player on ALL your USB ports and make sure you aren't using a hub.- don't have a hub- it WAS making the "new USB device added/removed" sound in a .0 port, then I tried it in a 2.0 port, and it made the same sound(s). Then, I put it back in the .0 port - and no noise. I put it back in the 2.0 port, and it mad the noise. (However, normally, it makes a 2-note sound when I add/remove. Now, it makes 2 notes ONLY when I remove, and one note when I add.)- In DEVICE MGR, it's got the yellow ? by it
5. In Device Manager with the Zen connected delete it from the device listing. Physically disconnect the Zen from the USB cable, reset it, then reconnect to the PC to see if it is detected properly.
7. Try a replacement USB cable (ideal if you can borrow one from somewhere, or if you have another USB device that uses the same cable).
9. Make sure the player isn't locked.

I'm thinking that if the player isn't seen, I can't install updated anything on it, correct?
Still trying....

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nygerzzz,
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Zen Touch - not seen, can't load hardware, e

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