Zen touch problem, won't download CD information from music information provi

I've had my zen touch for almost 2 years and have had no problem until the last couple of months. I hope that someone might know a way to solve this problem. When I put a CD in and go to the get info button on my organizer an error message comes up. The message reads, Failed to connect to the music provider. The problem is due to one of the following reasons. Your computer is not connected to internet. The music information providers server is down. The audio CD is a copy control CD. I've already contacte the music information provider, and it's not thier server. I've even taken CD's that I already have on my MP3 player and deleted them to see if the CD's that I was trying to put on were copy control, and the CD's that I had on already wouldn't even work. I really don't want to type in every song name for my CD's I've got over 300 and I've yet to even put all them on and I'm always buying more. I would appriciate it if anyone can help me.

Does the ipod show in the source list on the left of the itunes ?
is the ipod set to automatically update?
did u import the cd into itunes or just put the cd into the computer? (i know it sounds stupid but i've heard it b4)

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Creative Zen Touch Problem Can Anyone H

Hi Community Can anyone help me with a problem. I have a Zen Touch MP3 20gig PlayerI have currently Upgraded from Windows Xp32 to Vista 32 Blaa Blaa Blaa I have done a little research with regards to upgrading the player for use with Vista and I was advised that you need to upgrade the firmware to plays for sure version ZenTouchP4S_PCFW_LB_2__0_0 half way through the flash procedure the software just hung there for an eternity and crashed for no aparent reason and I was wondering hoping is there any way of getting this player sorted without having to send it back to creative for maintenance Please advise Many Thanks Andy

Hello there friend With regards to the problem we are both having I am sorry to say that because Firmwares are ver sensiti've when the application crashed during the update it has corrupted the firmware chip and the only thing we can do is to send it back to Creative for repair which will cost or speak to the people there and they will offer you an upgrade. they tried to sell me a Creative Zen Vision M at a reduced price get this 70 and the answer is NOOOOOOOOOOOOOOOOOO.Even the Zen M needs a firmware update to work on Vista so I would advise to look around and get something like a Sony MP3 Player Sony have created a list of Players they make which are compatible with Vista and Im in the process of buying one and its an A3000 30Gig If you wish I would send you a direct link to this list if thats the way to go.Luckily I have an old MP3 player a Sony NWE 99 and its a real good player even though its only gig and its a few years old shock horror that cost me back then around 260 lol but its quality Sanchin Good luck

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Thanks ALpinaoman, I am afraid things (and life in the world of Apple) are not as simple as you described it. First of all, some movie trailers - when they are played - do not have a little drop down menu arrow to the far right. Secondly, after transferring (i.e. saving) the movie trailer onto the iTunes on my iMac, only a few can be updated onto the iPod, most can't. The error message on the iMac is: "Some of the videos in you iTunes library, including the video "breakfastonpluto.ref" were not copied to the iPod because they cannot be played on this iPod. Click More Info to visit www.info.apple.com/kbnum/n301461 for more information on creating videos compatible with your iPod." What the xxxx is this ".ref" format? Why can't these stupid IT people sit down and agree on ONE format instead of MP4, MOV, AVi, WMV, asx etc etc etc.
I have used the video iPod for a month now and have all kinds of hurdles transferring video to the unit (easier for DVD, very difficult for VCD, got visual but no sound, etc etc). I have no idea how technically complex the whole thing was when I bought the iPod. I thought it was like recording your TV show on VCR which was low tech (well tech has advanced quite a bit since VCR was invented and tech was supposed to make life easier not more complicated). I guess I need to attend a one year training on computer engineering before I know how to use "user friendly" Apple products.

Zen Touch firmware won't upd

I just bought a Zen Touch 20GB today and want to upgrade the firmware from .00.06 to .0.03 I downloaded the installer and went about upgrading the firmware using the program. It starts the upgrade saying "upgrading in progress" but it doesn't progress past two shaded bars. This is after 5 minutes. Any ideas?Message Edited by eskiefan on 0-6-2005 2:59 AM

i think i know what the problem is. Ive just done it and it worked. Just one question on which usb port have u connected ur mp3 player? i am asking this as had connected it to usb2 card which is inside my laptop and i just changed to the normal usb ports at the back of my laptop and it worked.
Plus u have to get into the recover menu: press play button and at the same time reset button and u get to a different menu where u have the recovering firmware option.
good luck

Zen Touch - Problem adding and deleting fi

I got a zen touch, plug it in the pc and the zen says 'docked', the computer says found zen etc. I open the zen in My Computer, click on the music library, it opens, all of my music is displayed as normal but when I try and delete a track/album etc, it says 'cannot be deleted, try agin later' or something like that.
When I try and add files it says, 'a problem has occured and action cannot be performed' or something like that.
Can anyone tell me why? I have added 5GB of music on it without any problems, I have deleted music off it, there is definately enough space left, the computer recognises it ok, the zen recognises it has been connected but it won't let me do anything?
I have tried reinstalling everything for it over and over. Only a couple of days ago I added more music to it and it was fine and now it is telling me this?
HELP!! Its driving me mad.:angry:

I just tried it again now and it is working fine!!
Can anyone tell me what is going on inside the zens head?:smileyindifferent:
willbill0587 wrote:
I got a zen touch, plug it in the pc and the zen says 'docked', the computer says found zen etc. I open the zen in My Computer, click on the music library, it opens, all of my music is displayed as normal but when I try and delete a track/album etc, it says 'cannot be deleted, try agin later' or something like that.
When I try and add files it says, 'a problem has occured and action cannot be performed' or something like that.
Can anyone tell me why? I have added 5GB of music on it without any problems, I have deleted music off it, there is definately enough space left, the computer recognises it ok, the zen recognises it has been connected but it won't let me do anything?
I have tried reinstalling everything for it over and over. Only a couple of days ago I added more music to it and it was fine and now it is telling me this?
HELP!! Its driving me mad.:angry:
willbill0587 wrote:
I got a zen touch, plug it in the pc and the zen says 'docked', the computer says found zen etc. I open the zen in My Computer, click on the music library, it opens, all of my music is displayed as normal but when I try and delete a track/album etc, it says 'cannot be deleted, try agin later' or something like that.
When I try and add files it says, 'a problem has occured and action cannot be performed' or something like that.
Can anyone tell me why? I have added 5GB of music on it without any problems, I have deleted music off it, there is definately enough space left, the computer recognises it ok, the zen recognises it has been connected but it won't let me do anything?
I have tried reinstalling everything for it over and over. Only a couple of days ago I added more music to it and it was fine and now it is telling me this?
HELP!! Its driving me mad.:angry:

Creative zen touch problem - mediasource says it's emp

i've had my creative zen touch for more than a year and a half and used it every day with it working fine. a couple of weeks ago mediasource loaded it as empty on my pc. however all my music is still on it and i can play directly from the player but not through my computer. i've tried opening the player through other programs but this doesn't work either. i've tried uninstalling and reinstalling all of the creative software that came on the cd with it (mediasource, nomad explorer etc.) but it hasn't worked. does anybody know why this is and how i can fix the problem it's a bit annoying because i can't put any new music on it. thanks very much in advance. jonny.

Hello Roknoch,
Welcome to Creative forums!
You might want to check on these threads:
Scroll Pads gone Bad
ZEN touch: Button on face not responding

Zen touch problem - someone help pleas

can someone please help me with this problem, no faq can help me.
everytime i plug my zen touch into my pc, it is never detected by creative mediasource organiser. i don't think the wire is the problem as my zen turns on automatically when i plug it in.
any help would be much appreciated. thanks.

I had the same problem which went away after removing (using Add/Remove progarms) all Creative and Nomad software (which I had just upgraded with the autumn software upgrades (i.e. Driver .30.03, CZ and Nomad JB 2.00.9, CMS CD Burner 3.0.8 and CMS 3.30.2)) and then re-installing from the installation CD. I'm guessing it's an XP hardware conflict as the player works fine with the company laptop (including Creative upgrades but running XP Pro). If this isn't a known )or publicised) XP problem I'll try the upgrades one at a time to try to isolate the offender.
Stuart

Zen touch problem

Hello everyone.
I have a 20gig zen touch which was working fine . I have the latest drivers / firmware installed .
But when i connect it to the computer windows says found new hardware creative zen , then opens the install new hardware part , even although i have already installed the drivers for it . windows device will not work properly could not find any drivers . therefore i cannot access the player at all or install media source etc as the drivers are not working Please would someone be able to help me with this ..
thanks Lonso

First of all, dropping the player into the water doesn't fall under waranty, but maybe you can contact Customer Support and ask how much it costs to get it fixed?
I think that you won't get the player to work again, or not completely. The water could have damaged it and turning it on so fast isn't a good idea, i think. And that crisping sound doens't sound that ok?
So the best thing you can do is try to contact support somehow and ask them what they can do about it
You should be able to contact support, no matter in which country you are...
(PS: when you drop it again, let it dry for some weeks instead of hours!!! they've told me once in a computer store that they were able to get thinks that were wet working againg, but after a looooong time of drying.)Message Edited by Doockles on 02-06-2006 06:52 PM

Zen Touch problem caused by drive

I bought My Touch back in May 2004, because of its great reputation and awsome battery life. and for the most im pleased with it, but i do have one big problem.
When installing the drivers where these are the ones from the Cd or the Newest drivers i always have the same problem. when i plug my player into my computer, my PC recognises it and windoes pops up the little icons etc. but then it makes my computer do something very unusual, when i try and open a program, such as firefox, it will open and it will use my system resources but i can not use the program it like i never clicked the program at all, but it does use my resources.
i know this is caused by drivers because when i dont install the drivers and let realplayer use its own drivers to transfere with the zen its fine.
Its like my zen is a switch, and when i unplug it, all is fine when its pluged in it goi'ves me trouble.
I have windows Xp + SP2, with all updates, My Zen Touch has the newest firmware, and my PC has the newest software drivers.
I would apreciate some help on this, as i have searched through the forums and other sites but cant seem to find anythin like this.
ThanksMessage Edited by neesk on 2-02-2005 2:39 AM

SSR wrote:
How about running in safe mode, does that make any difference?
The drivers for the player are not loaded in safe mode. Windows only loads essential drivers that enable your computer to run at minimal functionality. Therefore the player will not be dectected by Windows.
To try and find out if the problem is associated with drivers, try using Selecti've Startup from the MSCONFIG utility.

Zen Touch: problem with touch pad and formatt

Hi guys!
I have a Zen Touch 20gb but I'm experiencing big problems with my touch pad: it really doesn't work fine, precision is almost none, to poit the desired voice in any menu I have to work hard. If the menu is longer it is almost impossible to navigate it with precision. I can't move of a single position, it jumps at least two... Is it a common problem or should I take it to be checked up?
2nd problem:
I was trying to format the player's HD. Instructions said press play botton and contemporarly reset hole.
But nothing happens. When I release the system reboots.
Any idea?
Thanx!
Gp

Please be patient with the touch pad. Reading these boards, I think a lot of people are not really understanding how the touch pad works and assuming it's defecti've and returning the Touch. First, set the sensitivity to where it's best for you. If you can't move only one line at a time, you may have it set too sensiti've. Second, use your index finger, not your thumb. Then, practice moving around. For me, it was really easy to move rapidly through the choices or to move just one line at a time. But moving at medium speed always tripped me up, until I figured out the technique of repeatedly stroking the touch pad through the slow zone to move several lines at a time, just like you were using a scroll wheel.

Zen Touch problems...HELP, plea

I got my Zen Touch yesterday and charged it for a couple of hours and then downloaded some songs on it. Then tonight I turned it off and about an hour later went to turn it on and the blue power button turned on, but the screen did not? Does anyone know why this would happen? Should I reset it's If I reset does that delete everything on there? Let me know if you have any suggestions! Thanks!
Message Edited by VballBaby8554 on 2-27-2005 04:52 AM

A reset shouldn't delete anything, it'll just reboot the player and put the settings back to default. Try that and see if it hel
ps.
Cat

Zen Touch: problems starting, touchpad, new firmw

This is a description, in chronological order, of the issues I have had with the Creative Zen Touch player.
. Bought player, charged exactly as described and player would not get past Zen Touch screen. Tried everything without success, had player swapped by **bleep** Smith.
2. WMA and data files added to new player without any problems. Players seems to work well.
3. More files added, but I started receiving an error when trying to copy files to the player from the computer. It seems that the player requires significant power to talk to the computer, this problem was more prevalent on a computer with USB .. A full battery charge will work but this will be drained quickly, so the best bet is to plug the player into the mains while it is docked with the computer. This should be added to the manual.
4. Player seems to work well from that time till the past week.
5. Installed newest firmware a week or more ago.
6. During the past week there was one day when the touchpad would not work properly. This problem was that moving between items becamse very cumbersome. I would move to a selection, but when I lifted my finger, the selection would jump two places lower. If I just touched the touchpad, the selection would jump two places lower. This problem rectified itself a day later.
7. Tried to start player as per normal but it would not start. Used reset buton, player started and had at least two thirds of battery (ie I guess that the problem starting was not battery related).
8. The next day, the same problem occurs, but reset would not work. Tried many means of starting player, until plugging into mains. Player starts and shuts down as per normal within a short period of time. Waiting significantly longer and the problem starting the player will arise.
9. Went to special menu on player and cleaned up player then rebooted. Player seems to work.
0. Next day player will not start. Tried pressing and holding down the start button for a long time, pressing many times in a short period, using reset button, using reset with play/pause button. Eventually tried mains, which brought the Creative logo onto the screen with no backlight, player did not even try to charge itself (ie flashing led on start/shutdown switch). I left player plugged into the mains and came back to find it charging. After this, the player started.
. Later in the day, I tried unsuccesfully to start player without success, using all possible tricks as mentioned. Went to inspect player a while later and it had was playing.
2. Now I have found that if I do not actually perform a shutdown and the player switches itself off using the idle settings, it will start up more easily, but not the first time. It seems that the touchpad problem (read above) has returned, but not as bad as before, in conjunction with the player being slightly easier to start (up to 5 attempts at pressing start).
Theories:
- When player is shut down it stays in a quick start mode for a period of time. During this time, if player is started, it will quickly start up and begin playing. After this time, a procedure automatically changes so that a more full startup is required during the next start-up, eg parking hard dri've or something else.
- When a player is shutdown from idle, a different shutdown happens, allowing easier startup later.
- The player in question is having difficulty starting from this second mode.
- Start/Stop button not jammed or working. Unlikely because I can shut down using the button
- Player not receiving startup message. Possible, but unlikely because reset does not work and theory .
- Battery not strong enough to perform initial startup? Feasible option given that the only time the player could start was when plugged into mains. However, player does have 2/3 of life left, which does not make any sense, unless the battery indicator is faulty. Fully charging the battery did not make a difference. Thus, max output of battery may have diminished.
- Hard dri've faulty. I am not hearing any hard dri've sounds when attempting a startup, so this is unlikely, since once player is started, everything works.
- New firmware is problematic. Explains sudden change in player's working. However, when I went to downgrade the firmware it said that the files may be corrupted by going back a version, yet to test.
- New firmware requires a hard disk format to work properly. Was this fully tested by Creative before release? Ie, did they put 0 gig of music on a Touch, then upgrade the firmware and see if the player continues to work correctly for a reasonable period?
- Player is a first time release with unironed bugs trying to capture the overflow from iPod, and we are the testers.
To Creative,
I am reasonably upset by this turn of events. I chose the Creative player over the iPod because of the battery life, reported music quality, ability to play more formats and the added storage. However, I would prefer a more durable player to what I appear to have in my possession. I believe I have given a reasonable description of the player and its problems, which should assist, unless the problem is already known. Please advise me of my options Creative.

Slats325 wrote:
Number 6 has turned out to be my electronic albatross. I have attempted every concept that I have read on this board: wiped down the keypad with a towel, damp cloth, bought a plastic case in an attempt to ward off static electricity, reset the unit, cleaned up the hard dri've, etc.. The fact remains that the unit jumps when it wants to. Very disconcerting. I have decided that since Creative is well aware of the issue and is maintaining corporate silence, that I should just cut my losses and buy an iPod. Tested one at an Apple store last night and was impressed with the control and functionality of their click wheel. It is a real shame as I truly think this Zen Touch was a cool idea but has consistently lacked support and follow up by Creative.
Haha remember that poem...rhyme of the ancient mariner...good to see other cultured fellows...
anyways I too have been haveing the jump problem. I've gotten somewhat accustomed to it, but I simply can't wish I had an iPod....its control is so much better. My friend said that this was how the iPod was at first, but then it got better. Now whether this was a software problem (I hope so) or an actual hardware issue (I'm going to be ticked if they don't replace it), I don't know. They better rectify it.
I wrote them a huge, uber persuasi've, rhetorically packed essay about why they must fix this problem if they wish to ever be on the same playing field as apple.
and I never got a reply.
so we'll see what happens. they better fix it.

Zen touch problem, won't download CD information from music information provi

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