Zen Touch RMA Quest

Hey y'all. I had to RMA my 20G Touch because of a failed battery. When I checked the RMA status today, I saw that Creative has shipped it back to me. In the Replacement Part section there was this notification: ASSY,PF0990 MAIN 20GB-8.
Can anyone help me decode this? Will I be getting my old Zen back, with a new battery? Or should I be expecting a whole new replacement Zen? The replacement part serial number seems to have the same number of digits (and in the same format if not the same letters) as the Zen's. Anyone have a clue?
Mods?

Cat,
Thanks for the help, but unfortunately, that was my first shot (emailing support to check). Even though I explained that I saw the product had shipped back but without the product having been tested, and asked the same specific questions I'd asked in this thread, Customer Support simply reiterated that the product had shipped. They did not address any of the questions I'd actually asked. I've another email in to them, but at this point I imagine I'll know in a day or so anyway.

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Zen Touch Menu Quest

My question is the following, does?the Zen Touch?let you choose to browse all tracks of an Artist, or must you browse by album?
And is there a way that you can just choose the Artist you want, then browse all the artists tracks?Thank You.

Try "menu"..."Music Library"....."Artists".."scroll to the artist you want"...."view tracks" . Is this what you wanted to do? All the tracks show up for me when I do this.

Zen Touch Battery Quest

when i first bought my zen touch, i started loading songs on it through theusb port because i was told that the usb also charges the battery, but i didnot realize that the usb only charges the battery when the player is turnedoff, so when i loaded my first batch of music onto my player the battery wasnot charging like i thought, so i kept going back and forth from the acadaptor to the usb just to make sure the player was working and to load somemusic onto the player and listen to it to make sure it worked correctly,then i realized i had to fully charge the battery before i could really useit. so after doing all this i decided to just charge the battery fullythrough the ac adaptor before loading anymore music and playing any moremusic on my zen touch. i hope by starting off like this that i didnt do anydamage to the battery or shorten the life of it between charges because ididnt fully charge it at first before doing any transfering and playing ofmusic. please tell me there is no possiblity of ruining the battery life percharge or overall by doing what i did.thank you

It's hard to know for sure. I even contacted the author of BatteryUni'versity.com to ask about initial charging, and he was unsure as to whether it really makes any difference. So the general school of thought at the moment is that an initial charge certainly doesn't do any harm, so it might as well be done (you'll see some manuals even recommending three complete charges and discharges).

Zen Touch - HD Quest

I've had a Zen Touch whcih recently got put into a bucket of water by my darling daughter, and i didn't find out for a 'few days'... i've dried it out etc and all appears to work fine, apart form the hard disk, whcih has 'a problem' I'm guessing something to do with the previously mentioned total submersion. Soooooooo?Does anyone know:?Anywhere that sells the Hard dri'ves for theseIf there are any other Hard Dri'ves that are compatible with it (Is it just the 20 & 40 gig Hitachi Travelstars I'm looking at?)Or the best place to pick up broken Zens, they seem to be few and far between on?ebay. Ideally i'd like one fairly cheap in case it's not just the dri've that is fried - happy to pay more if it fixes it, but don't want to pay loads for it, then have to buy anew player anyways... Thanks

Hi Toby - I had to purchase a new hard dri've for my 40GB Zen. I took the hard dri've out and punched the part number into it under Google and found place that had them in stock. It was 98.00 I believe.

Zen Touch firmware questi

Sorry if this has been asked before but I couldn't find any info. Are there any plans to make the Zen Touch 40g compatible with Yahoo Unlimited? The creative rep at the store told me it was but I soon found out that wasn't true. I based my purchase on compatibilty with unlimited services and will want to return my ZT if there are no plans to make it compatible. Thanks.

Sleepy,
Perhaps you should also read the section at the top that states that this is a user interaction board. If you are looking for official answers then contacting support directly would be the best way to do this. The previous answer stating that you should use the search feature is actually not a bad suggestion, if perhaps a bit harsh.
Doing a quick comparison I see that LSD_User has 50+ posts, most of them constructi've. Not exactly the kind of stats that a board troll would have. Now someone with around 2 posts who goes hostile on their 2nd one....
Although this really isn't the best place for official answers (that would be contacting support directly) I do happen to know so I will help you out on this. The Zen Touch does not currently support subscription services; however there will be a plays for sure firmware released in the near future that will allow this to work with it. It will currently work with purchased tracks, but not subscription tracks.
Since there is nothing else to say, thread closed.
Jeremy

Zen Touch simple quest

Hello.
I've just bought a Zen Touch and after 4 hours charging it the blue led of the power button stopped blinking and the battery icon on the display stopped showing. Is that OK?
The manual says we should see if the battery is fully charged by checking the battery icon.
Thanks in advance.
Murilo

Actually I think it trickle charges for another 30 minutes, so to get the top performance from the battery you might want to leave it another 30 minutes (Creative, can you confirm this?).
More battery advice here.

Easy Zen Touch hd quest

In the information menu my zens hd shows at 9056mbs
Is it the Go to Gb thing?
Or am I missing a gb somewhere?

Nevermind found the ansxer:
The main difference is due to the way hard disk manufacturers report hard disk sizes differently to operating systems (OS). The manufacturers use 000 bytes per kilobyte, whereas OS's use 024 bytes per kilobyte. The following list gives various hard disk sizes (in Gigabytes), and how they would appear if competely empty (Manufacturer vs. OS):
6 = 5.859375
0 = 9.765625
20 = 9.5325
30 = 29.296875
40 = 39.0625
60 = 58.59375
80 = 78.25
Note that some disk space is also used for the Nomad OS and music library so may not match these values exactly.

Zen Micro RMA quest

Hi all,
firstly cheers to all the posters on these boards - lots of useful info indeed
I've just called customer services as the headphone jack on my micro has failed (a common problem it seems)... apart from the fact I had to phone Ireland (from the UK) the service seemed great, lets hope it continues!! I've received the confirmation e-mail with the instructions, but wanted to check whether you send the back cover, having removed the battery? A small point I know but I'd prefer not to slow down the process because they don't have all the bits, or end up with a replacement with no back!!
Cheers,
Joel

Normally you're asked to just send the player back (but the entire thing). You should double check with Creative Support though.

Zen Touch Quick Quest

When you find the album and start playing it, after the first song ends it jumps around instead of going to the second song on the album. Can this be fixed?

If it skips around the album, most likely you have shuffle enabled, either by personal preference, or because you hit the random button on the front at some point in time.
To stop this:
Push the MENU button on the front</LI>
Scroll down to Play Mode</LI>
Push OK or tap the pad</LI>
Highlight "Normal" or "Repeat All" and push OK or tap the pad</LI>
"Normal" plays the album sequentially, once.
"Repeat All" starts from the beginning of the album when it finishes the last song.

ZEN TOUCH - NEWBIW JUST BOUGHT ONE - A FEW QUESTI

As a novice, I have just bought a Zen Touch, I am transfering my CD collection via Media Player 9 which is taking forever, when I access the Creative Media Source Organiser, I noticed that some of my tracks have blue padlocks next to them, why is this? what is it for? and why do some have and some not.
Is there a quicker way of transferring my CD's?
And does anyone have the problem of not being able to upload any songs to the Zen? There is over 7GB left and I can't get it to upload anything, although I know that the cable and the USB port is working well.

Those are protected files with the padlock.
You will get the same thing if you download tracks from Napster, iTunes or whoever else.
You are not legally allowed to transfer those files (except in Europe and then only for a back-up) anywhere.
Eric

Zen Touch Questi

I just bought the Zen Touch, I love it. I cant figure out thow to use the software it came with called Creative Media Source so I can been using Windows Medis Player 0 instead. How do I name files? How do I transfer songs from the Creative Media Source software to my Zen Touch?, for some reason it is not clear
Also If I am ripping from a Cd I burned myself How do I get the song titles on the Zen Player, put them in by hand?Thank you!

dis974 wrote:
I just bought the Zen Touch, I love it. I cant figure out thow to use the software it came with called Creative Media Source so I can been using Windows Medis Player 0 instead. How do I name files? How do I transfer songs from the Creative Media Source software to my Zen Touch?, for some reason it is not clear
Also If I am ripping from a Cd I burned myself How do I get the song titles on the Zen Player, put them in by hand?Thank you!
If you have the driver installed on your PC, WMP0 should recognize your Zen Touch as a device (you can see this in the "sync" tab). I would suggest having the Zen Touch connected to AC power when you have it connected to the PC because otherwise the battery drains rather quickly.
When you insert a CD, the tracks will show up on the "RIP" tab of WMP0. You can edit the track information to your liking and then click on the "Rip Music" button on the upper right. You can also edit the track information after a CD is ripped - you do this by going to the "Library" tab and then right click on the track you want to edit and select "Advanced Tag Editor" on the pop up menu. Also from the main menu of WMP0 you can select "Tools" --> "options." Here go to the "Rip Music" tab to select how you want your music ripped (bitrate, format mp3 or WMA, etc.). While you are at it, check out the other tabs, particulary the "library" tab for the options you want.
Steps to transfer songs: . Go to the library tab. 2. on the "Library Options" button drop down, make sure "Show List" is checked - this will display a panel on the right hand side. 3. On this new panel on the right, there is a drop down at the top where you select "sync list" (default is "Now Playing List"). 4. Now drag and drop the songs/albums you want from the library to the "sync list" panel (you can also clear the list by selecting "clear list" from the button drop down at the top of this panel). 5. Click the "start sync" button at the bottom right. 6. You can see the progress in the "sync" tab. 7. Once the sync is done, you can see what is on the Zen Touch by browsing on the right hand panel of the "sync" tab.
Final note: I do not recommend using the automated sync from WMP0. This is meant for MTP/PlaysForSure enable devices so won't work (well) with the Touch.

Zen Touch Car Charger Usage Questi

]Hi, I have the Zen Touch and plan on using it mostly in the car. ?All
of my MP3's are at 92kbps and I have the volume set fairly high. ?I
don't want to worry about the Zen's battery running out, so I have
purchased the official car charger (DC through the cigarette lighter)
from Creative. ?
I am wondering if it will be ok to have the car charger plugged in all
the time, both when I am using the Zen and when it is just sitting in
the car, turned off. ?Or, shoulld I just charge it when it needs it's
Is there any real chance of damaging the Zen if I leave the car
charger plugged in most of the time?
TIA.

for most lithium batteries it isnt useful to continusly charge them. I coulnt find an article I read that talks about batteries anyhow this might help
http://pcworld.about.com/magazine/2309p50id2787.htm
http://www.apple.com/batteries/
Apple has a good tips on batteries for their notebooks and Ipod that may help you as well.

USB 1.1 & Protected WMA on Zen Touch quest

Im thinkin about getting a Zen Touch and i have a couple of questions.
The first im sure i can get an easy yes to, does zen touch support usb .
The second however, is a question that i often find avoided on sites and put in fine print.
Many companies advertise supporting WMA format, but not the <EM>protected</EM> WMA format that music stores such as Musicmatch sell.
My question obviously, is does the Zen Touch player support protected WMA files that i download from Musicmatch?
Thanks
p.s. Does the Zen Touch have a "shuffle" feature like on the iPod that shuffles all the music or just the music on your playlist?Message Edited by JKORCA on 03-08-2005 0:39 PM

'Yes' to all three questions:
USB . compatible - yes.
Can play WMA protected DRM - fairly certain it does, but I've never used it myself - anyone want to confirm?
Shuffle all - yes - there's a button the front labelled 'random' which shuffles all the tracks on the player.

Two Zen Touch Questi

Is there a firmware upgrade available for the Touch that allows for access to its hard dri've via My Computer through a removable dri've? If not, will there be?
How much does the remote with the FM tuner cost for this model?

I don't understand all the comments regarding dri've letter access. Is this driverless access so you could move files around from computer to computer? If not, then I really don't see the disadvantage of using Nomad Explorer. My Zen Touch shows up in Windows Explorer as "Nomad Explorer". If I wanted to copy files to it, I can (I don't). In my experience, using Windows Explorer for music files leads to a really screwed up stucture on the player with corrupted track numbers, etc..
I also did not see any CNet article promising dri've letter access, but since it is not important to me at all, perhaps I overlooked it. I DID see, however, an alleged Creative promise in "October" (assume that is now October 2005?) for MTP support and Janus DRM support.
This support is what I was expecting in the recent firmware upgrade, which must have been pretty technical as I don't really notice any change in my player.
Somebody said the font is smaller on the screen---I don't remember how big it was before, to be honest.

Is your Zen Touch froz

Does it hang at the "Zen Touch" screen? Is it not accesible whatsoever?Okay here's the thing. A lot of people are having this problem, even I had it. So this is what you need to do:
First off, try running a cleanup of your Zen. To run the cleanup you will need toget into Rescue (AKA Recovery) mode.. Turn off your Zen player.2. Hold down the Play/Pause button and insert a paper clip into the Reset hole on the Jukebox Zen.3. Remove the paper clip from the Reset hole and then release the Play/Pause button after the recovery mode has started.4. The Jukebox Zen will enter the Recovery Mode and the following options will be displayed:a. Clean Up (Performs a disk scan on the players harddisk)b. Format All (Formats the players harddisk - Note: all contents will be lost)c. Reload OS (Reloads the Operating System on the Jukebox - Note: Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen)d. Reboot (Reboots the device)
That's that. It's that simple. The other thing you can do.. is Percussi've Maintenance. Meaning.... Hold the Zen Touch in one hand (back facing you)2. Use the other hand to give it a nice firm whack on the back.3. Restart player using paperclip4. Wait5. It should work now!If you don't believe me.. than go hereNow if that <EM>still</EM> doesn't work. Than contact Tech Support, and if you email them, they will email you back something like this:
Dear Customer,We have concluded that your product may be defecti've. If possible, tryexchanging the product for another from the vendor for this may be muchquicker and easier than having an RMA (Return Merchandise Authorization)issued. If this is not possible, an RMA will need to be issued to haveyour product tested for repair/replacement. There is a 90 day warranty on all Nomad products, as long as there is nophysical damage to the player. If the product has exceeded it's initial90 warranty, there will be a $40 Administration fee for repairs, as longas no physical damage to the player. If physical damage, or past oneyear from date of purchase, you will be charged for the cost ofreplacement or repair. This cost should be ________. If the product hasnot exceeded its warranty, no diagnostic fee is required.Please submit the following required information to us in a reply tothis message so the RMA can be issued:Name :Address (P.O. Box and A.P.O. (Army Post Office) Not Applicable):City, State, ZIP :Phone number where you can be reachedDay:Eve:Model number of the Nomad Dap0000,DAP320,DAP640,NJBC6G0,ect)Color of Nomad:Size of hard dri've/memory:Serial number Sticker inside of battery compartment or on back of player)Date of purchase :Problem description -Gi've the error code, and the symptoms:Please be aware that in order to complete the RMA process, you mustprovide a copy of the original, dated sales receipt in the package whenshipped or the product will be considered out-of-warranty.Once I receive this you should get confirmation that your informationwas received as well as an RMA reference number and shippinginstructions.
That's it, and good luck.

Just to add something creative replaced my touch a few weeks ago and it was chipped by the ac adapter. When I say chipped I mean like a noticeable piece was missing so people shouldn't think scratches and other accidents means you'll have to pay for repairs automatically. In case anyone is wondering i keep my zen in my pocket and stuff in there scratches it up but the chip was I accidently dropped it on some dirt.

Zen Touch RMA Quest

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