Zen Touch serious problem

Hello everyone,
I have been browsing these forums for about 4 hours trying to uncover the error of my ways and discover what is actually wrong with my MP3 player.
My intentions today were to update the player with the latest firmware so that i could use the mp3 player with the xbox 360. My understanding was that this upgrade would allow this.
Unfortunatly during the install it froze and seemed to wreck the mp3 player. This then made the mp3 player goto the recovery screen (with the four options) i tried the clean up then reboot to no avail as when it did reboot it says that there is a firmware problem and takes it straight back to the recovery screen. I then tried formatting it as i have back ups of all the files on the device anyway but that didn't seem to have any success either.
This has been infuriating and any help would be great. I have tried to put the firmware back on and downgrading windows media and many other connection solutions but i am in the same place as when i started.
Cheers in advance
annoyed person!

this problem has been far to widespread for Creative to ignore it and i find it to be very irresponsible of them to ignore it. I have the same problem and now my zen sits like a paperweight on my desk. Its been nearly a month and i have tried every suggested fix on forums and from support, nothing worked. The firmware upgrade is a deathtrap, i just wish more people would know to never ever update firmware. do a search in the forums for "firmware" or something like that and hopefully you'll have better luck.
I'm in the process of getting support to repair it...but it almost seems ironic that i would pay $25 plus repair costs (god knows how much that will be) to the very people that ruined my player. I'm seriously considering jumping on the Ipod bandwagon just because my experience with Creative has sucked consistantly.
The only "fix" i havent tried is the one that seems to be foolproof. You reload your operating system and then install the firmware...i haven't done this for the obvious reason that i dont feel like wasting three days on my computer only to have it generate new problems upon reloading all my programs.
another annoyed person!

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