Zen Touch skipping/mashing probl

Hey guys, i've had my zen touch for about 3 years, um its been working fine for the past while, and than when i took it on a plane, i started it up and it plays fine on most songs but on like /4 of the songs it will skip frequently and mash or skip to other songs for a couple seconds than return to the same song, and do it again shortly after. Any ideas guys?
Thanks,
Landon

Try to perform the recovery mode on your unit and see if it works then.
Good luck.

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Zen Touch first-charge probl

Hello,
I have received a Zen Touch, and I plugged it in to charge it for the first time, but no battery meter appears to tell me how it is charging. When I turn it on while it is plugged in, the icon at the upper left is the plug only, which means that it is simply running off of external power...nothing about it being charged. Any help would be appreciated, maybe some of you have suggestions or stories about your first charge. The player works fine when it is plugged in, but it doesn't appear to be charging.

If your battery isn't charging you should first try resetting the player. If this doesn't help then try running a disk cleanup. For the Zen Touch: To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. For the Zen Micro: To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu.
If this still doesn't help then connect the transformer to the wall socket, and the Zen to the transformer. Then turn the wall socket switch on and off several times. The power spike *might* jump the charging circuit.
If this still doesn't help then contact Customer Support.

Thank you for guidance on Zen Touch power failure probl

Hi
Just wanted to say thanks for the help i found here when my Zen Touch's power button was lit but nothing was on the screen and it wasn't responding to anything i did!
I was literally really freaking out that all my music would be gone and i'd have to buy a new one (really can't afford to) when i thought to try online and see if anyone else had had this problem and found some people had and that they'd pressed the reset button with a paperclip and that it had solved it - with breath held, i tried this and it worked so thank you all very much - Phew x4000!!
LisaMessage Edited by lisamclisa on 03-24-200605:4 PM

Ouch, very unfortunate timing for a PC crash/freeze.
If the player won't even go into Rescue Mode at all, then there is little else you can try. It would be best to contact Customer Support anyway to see what they advise, and to see if there's anything they can do to assist you.
Cat

Zen Touch + P4S = only proble

I have upgraded my Zen Touch (40GB) with firmware PlaysForSure and so far I have only problems:
)I made back-up from Nomad Explorer, which I used before, but it stores only song without folders. Now I want to import theese songs to Zen. Do I have to create folders manually and search for long hours which song is from which album? Or is there an easier sollution?!
2)Is it impossible to copy/move songs between folders in Zen Touch? I think so...
3)And finally my Zen Touch with P4S software was not recognized at my friend?s notebook despite she has Windows XP (SP2) and Media Player 0. "With P4S you don?t need any other software" is written on Creative web page.
Do you have the same problems? Can you help me with this? Thank you, Jan

Can you try loading the firmware from another PC? It is possible there is a (hardware) problem with the unit though.
Cat

Zen touch intermittent transfer probl

Hi, just bought a 20gb Zen touch, and I am getting errors when transfering mp3's via Media Source.
I have installed the latest firmware and drivers. It seems to transfer between 800-000 files ok then errors with "Player either not connected or busy - please try later" I have reset the player, formatted the dri've, in fact tried everything in the rescue menu. I have also loaded the software on my laptop and get the same
problem. Do I have a faulty Zen? Cheers.

If you were the only person to encounter it then I would say you had a faulty Zen, but others have had it with other players also. There's lots of connection troubleshooting advice here in the Zen FAQ at Nomadness.net, some of it relevant and some of it not.
I would personally buy a known good USB card for the desktop PC i.e. Belkin or Adaptec, and see if that solves it. It's not a particularly great solution, but it will tell you straight away if the issue is the USB chipset. Try and buy the card somewhere you can return it if it doesn't help.

Zen Touch 20G Power Probl

About two weeks ago I purchased my Zen Touch mp3 player to replace my iPod mini. On lunch from work today, it suddenly powered off when I went to push the <- (Back) button, with a sharp clicking sound through the headphones. When I went to power it up, it came up, but as soon as I pushed the 'Menu' button, it did the same thing (clicking sound and all). Now it's not powering up, at all. The power button isn't lit, and it was at full battery at the time this occured. Any ideas ?

Nikko,
Aside from what brotsalami mentioned (which is a very important point), check out this knowledgebase case for more ti
ps.
Cat

Zen Touch has connection probl

Hello,
I have my Zen Touch for about a month now, great thing, but now I have a irritating problem. Everytime I connect my Zen with the USB cable, and I want to open 'this computer' it doesnt do anything, except for showing the little flashlight
http://img474.imageshack.us/img474/650/flash7qn.jpg
When I open 'creative mediasource organizer', click on 'import tracks', then 'this computer' wont open also. Can anyone help me because on this way I cant do import songs to my Zen anymore.
best regards,
bram

No bother!
Connect your player up to the power source, as if you were going to charge it. Make sure it is turned off! There's a wee hole on the side of the player, near the 'random' button. Push a paper clip down that and hold the 'play button until the screen wakes up. You should now be in recovery mode. Now scroll down to 'clean up' and there you have it! It doesn't take too long. When you connect it up to the computer next, it should update the library information- just click on my computer when it's back to normal and you *should* be ok...

Zen touch 40gig docking probl

When I plug ig my zen touch it just going in and out of docking and will not stay docked. I have the latest firmware installed. I have reset it a few times and that will not work. I have tried everything I can think of and nothing works. Anyone know why it will not stay docked?

i am having the same problem right now.
i plug in, the computer recognizes it, gives me the autoplay popup. i open mediasource and my computer tells me there is no player connected, same thing with wmp0.
help out?

Creative zen touch 20gb installation proble

i've had a look through the forum for help, so apologys if this has been posted else where. Ive just got myself a new laptop and have installed or should i say tried to install the software for my zen touch from the installation disc, bearing in mind this worked perfectly on my old laptop. i've?installed it from the disc, the problem im having is its saying my music libary is corrupt, but i've not got any music libary loaded on the pc, also is says i should download Microsoft Jet 4.0 Database Engine Service Pack 8 :smileyindifferent: any idea what thats for ? it wont even recognise my touch is connected !?i have got windows media player installed where as i had wmp 0 on my old laptop, could this be a problem ??im at a loss as what to do, i thought installing from the disc should be straight forward like it was the last time i did it, but alas no ?any help very appricated.

Pob wrote:
Hi folks,
My old computer running XP recently gave up on me and I now have a new computer using Vista.
I have lost the cd I got with my Zen Touch as it was over 5 years ago now but it still works perfectly!
I want to set up Creative Media Player on Vista so I can start transferring music again but I have heard that if I download the firmwear I will lose all the songs that are currently stored. I really don't want this to happen as most of my music was contained on my old PC and it will be very hard to locate it all again so if there was a way I could just set up Creative Media Player the same way I had it before, without losing all my current music, that would be great!
Any help much appreciated.
Thanks,
Pob
This should get you going? http://mrinternet.wordpress.com/2007...ether-finally/

Creative Zen Touch USB Docking Probl

Hi and thanks for looking:
I was trying to dock my Creative Zen Touch a few minutes ago, the way I usually do:
. I have Creative MediaSOurce open
2. I plug the USB cable into the Zen
3. It's docked.
But that didn't work. The "DOCKED" screen came up on my Zen for about 2-3 seconds, then went away and went back to Now Playing. Now, this sometimes happens, but if I reset the MediaSource software and plug it in again, it is usually all set, but no. I've tried over 20 times, with different USB cables too, but I just can't get anything to dock. I'm going to try on another computer and if I can get it to work, I'm planning on backing up everything I have on it. I don't want to reset my 3000 songs that are on my Zen, so if anyone has any solution to this problem, I could really use some help. Thanks!!

well with my micro, logging off other users and removing other background programs, real player etc.. sometimes seemed to help. try restarting your system.
I believe that recently rolling back from WMP affects the vision

Zen Touch, USB Connection Probl

Ok, i just purchased my Touch today and just fooling around with it,, it seems great, until...... i tried to connect it to my computer.
I first installed the CD and then rebooted, after that i plugged it in and all i get now is a "unknown device" listed. I clicked on it and then tired to update the driver with the CD still in the dri've but it wouldn't find what i need.
Is there a driver that i need? All i can see that comes with the cd is the Nomad Explorer and some manuals.
As for the install section i didn't install the Media Source as i have a Audigy 4 Pro, so i have Media Source installed already. But even opening MS nothing happens.
Any ideas? lol,, i love spending 500 bucks and having to spend 2 days trouble shooting to make it work.

Ok i installed it and it still didn't work... So uninstalled everything and then reinstalled it all allowing Media Source to install.
The error message that comes up is this:
"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."
Then it gives my USB Root Hub (6 ports)
and on one port it has UNKNOWN DEVICE. If i click on that device i can get to the point where i can install drivers but where would i find these drivers? The only Driver folder on the CD has .exe files not .inf ?
This is annoying and confusing.

20 GIG Zen Touch MP3 huge probl

I am just trying to install the cd on my windows xp computer and get this message on all the installtions:
"the application failed to start because LZ32.DLL was not found"
how the heck do I fix this and actually get to use my Mp3 player?
I called creative and they said it was a windows problem and to reinstall windows, so I now have 2 sets of windows xp on my computer and still the problem is not fixed. I have been everywhere and just want to download the software to get this thing working. Anyone know what I can do to remedy this problem? I am in dire straits over this issue, it sucks big time to have this and nothign to install on it to work except that classical crap pre-loaded on it
thanks,
scottMessage Edited by sho89mtx on 2-6-2005 05:36 AM

Scott,
I was searching through the internet for this error and I found this. You might want to check them out and see if it helps you.
As quoted from an Internet source.
LZ32.dll is a file needed by Windows to run the setup and apparently is missing from the system directory for some reason. You'll have to repair it using your XP installation CD (if you're using XP that is). I'll give you the steps needed to fix this problem but if you're unsure about what it is you need to do, it may be best to ask someone else to help you. Here's what I would do (for Windows XP):
Locate the lz32.dll in your c:\windows\system32 directory. If it's not there, that explains why it won't work. If it is, the file might be damaged. Now find the file "LZ32.DL_" on your Windows XP CD (should be in the I386 directory) and use a program like Winrar or 7-Zip to extract the lz32.dll from that file. Overwrite the old lz32.dll with the new one, and see if the setup.exe works.
Jason

Zen Touch sync and display probl

I left my Touch connected to my PC with WM0 running to convert and transfer tracks to the Touch. When I came back a few hours later the transfer had stopped - incomplete with and error message (didn't make a note of it ).
Now my it is not recognised by my PC. When I plug the USB lead in it is seen and the option window comes up. I click on the sync option and WM fires up but says that it can't find a player atteached. The Touch screen shows that it is docked.
I can't see the player as an external dri've either.
When I play anything on the Touch I can get as far as choosing tracks but as soon as I hit the play button the screen is different from normal. Instread of showing the track details all I get is a notice to "Add music from Library"
I have tried a reset, and rescue mode but they have not helped.
Can anyone give me any advice?
Zen Touch 40gb, Version 2..0
Track count 380.
(Showing 22gb free - but I think that's wrong)

Got it working again.
Did a reset and formated the dri've - lost my music though

My Zen Touch plays some of my Mp3's in slow motion (they play fine on my PC), what's the probl

I don't know how to explain it other than it sounds like it's playing in slow motion or at half speed, is this a problem with the Zen Touch or with the mp3's? The mp3's play fine on my PC so I'm thinking it has to be the Zen. Any suggestions?

See the section "My tracks don't play at the correct speed e.g. they play too slowly, why?" in the FAQ post.

Zen Touch 40 gig Transfer Probl

Hey everyone, I know there are a lot of posts similar to this, but I can't find exactly what I'm looking for. I have had my Zen Touch for under a month now. Everything was working fine until I got up around 800 songs and I got a message telling me that the player was either busy or not connected. I couldn't add any more songs to it. This was very frustrating, but at the time, I didn't feel like fooling with it. I came back to it a week later, and found that I could add songs just fine. I added a few hundred more, and then a new message came up: "Unable to create file. Restart player and try again." I can't get anything to work. When I start the Mediasource Organizer, it reads my Zen just fine and is able to show its library. After I shut down the organizer, the Zen still shows that it is docked. It used to go back to the normal player screen when I shut down the organizer. I think it may be frozen now.
This seems to be a very common problem for these Zens. I've already tried several approaches to try to fix them. One common fix seems to be to shut down all background programs. This did not do anything for me. I would like to add that if at all possible, I don't won't to lose my music files that are already on the Zen. Not only did it take a huge amount of time to put 2000+ songs on it, but I do not have backup files of some of the files. Thanks so much.
Ryan

I would also like to point out that when I get these error messages and my Zen freezes, I can't shut down my computer properly. When I try to shut down, I get the message "CTPdesrv.event.handler.window" is not responding. Click end now to terminate..." Even when I choose to end now, it doesn't really do anything. My computer just continues to sit there, not shutting down. I'm forced to shut down with the button.

Zen Touch skipping/mashing probl

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