Zen Touch stuck in recovery mo

My zen touch is stuck in recovery mode. I tried to install an update on ot it, and when i disconnected it it just went to recovery mode, and stayed there. I've tried all four options on-screen and nothing works. I've tried downloading firmware as the zen says "firmware problem" but the installer just says "player disconnected", even though it has come up on My COmputer.
This is really irritating me - i thought my Zen was a piece of technology that would be reliable - but i was wrong.
I tried contacting the support, but they take until the apocalypse to get back to me, and when they do, they send me links to updates and downloads that don't work.
Any help would be greatly appreciated.

I am having the same exact problem with my Zen V. I am going to call them myself and try to get some results. I spent too much money on this thing for them not to replace it.

Similar Messages

Creative Zen Touch stuck in Recovery M

Bear with me please since my english is not the best, but I'll try to explain my problem as good as I can.
Both me and my girlfriend have Creative Zen Touch mp3-players, and yesterday we were gonna update the firmware on both of them. We went to the Creative support page download-section and downloaded the latest one. When we were gonan install it it gave us the message that all data would be removed and that was fine with us since we already had plans about removing most of the music and replace it with new tunes. But when we were installing the firware it statrted out just fine but then when it said "Player is being rebooted, please wait..." (or something like that) it just was like that for a long time. After 20 minutes my patience ran out and I unplugged my device and tried with my girldfriends instead. Same thing happened with hers so now both our players are stuck in recovery mode with no firmware what so ever in them. I tried installing the firmware once again on both of them but now it can't the firmware just says my device isn't plugged in even though it is and my computer finds it as soon as I plug it in.
I contacted support and they told me to uninstall everything that has to do with the player and also remove Windows Media Player and all of its components. The reinstall the drivers and restart my computer. Then I should wait until my device told me to updtae the firmware to press the language selection on the firmware update. I did all of this but the firmware upadate still says my player isn't connected. This happens with my girldfriends player too, so it can't be any defect on the device.
So right now we're sitting on two mp3 players that are useless since they are stuck in recovery mode with no firmware. Please help me if you can and please keep in mind to not use too difficult english words. Thanks in advance!
Worth mentioning is that I've tried both the old and new firmware updates just to get it going and no one worked.
LukinMessage Edited by Lukinx on 07-7-200706:0 AM

Can't believe no ones answered this, check this thread ttp://forums.creative.com/showthread.php?=94247 then look for Rich's post in the thread, check his link for more info.
Basically uninstall wmp, and it's run time and reboot
Be using XP
try to install creatives latest plays for sure software suite (it will fail)
Don't unplug the player just reboot
Player should be found, ignore all messages of any kind
Go to FW update and double click it
Hopefully breathe a happy sigh of relief.
Creative you really are a bunch of toerags
Message Edited by Del369 on 07-7-200702:23 PM

Zen touch stuck in recovery mode, anyone who can hel

My creative zen touch is stuck in recovery mode and says there is a firmware problem. Anyone no how i can solve this? or what to do about firmware?

Hi, As you can see from earlier I had the same problem. Caused by trying to upgrade to download the free book from the Times. There is a message and reply on about page 3/4 called "Zen Touch - Firmware". The advice in there pointed to the Devi've Driver in there I enabled my Zen and rebooted PC. I then downloaded 2 upgrade files from NOMAD and it now works. I can't remember the exact sequence of events as it seemed a bit of trial and error but I got there. GOOD LUCK

Zen touch stuck in recovery mode after usual update attempt.HE

I like many others on the forum have attempted to carry out the firmware update only to be left in the same position as many others.My zen touch is now stuck in the recovery mode with no firmware and my pc wont recognise the player. The o/s on my pc is windows xp professional version 2002 service pack 2. I have wiped the hard dri've and installed a copy of windows 2000 but still no luck. I re-installed windows xp and now in device manager i have a creative zen touch showing and also a pci modem both with yellow ? marks next to them with a message of re-install drivers code 28,however the drivers are already installed with the latest driver from the creative web site. It appears that the pc wont recognise the player because there is no firmware installed. I have tried almost everything that has been mentioned on the forum and am now at my wits end. The player was working perfectly well before trying the firware update and i think that it is disgusting that a company as large as creative has not helped more with this problem ,looking at the amount of people that has had this same thing happen to them.Any help from you good people out there would be much appreciated. Thank you.Paul.

I too tried the 'upgrade' and now my Zen is history. I will not give up - I just do not have the hours that it will take to fix available to me right now.
I am very serious, Creative People, I have 2 suggestions:
) remove the faulty upgrade from your website
2) Fire the person who initiated the upgrade.
I certainly wouldn't have a job if I created an upgrade like this.

Zen Touch stuck on recovery mo

I tried clicking "Clean-up" and nothing happens and when click "Reinstall Frimware"? I get a Harddisk error. Is there any hope for my Zen Touch?

Hello JBScout2,
Welcome to Creative forums!
I'm afraid you have a problem with the harddisk. Can you recall an incident where you accidentally drop your Zen touch? As you know, this device is a hard dri've-based MP3 player and is fragile. One bad fall is enough to cause damage on the hard disk specially if device is processing.

Zen Touch stuck in Recovery mode: Running Vista

So i have read most of the threads on this issue and have yet to solve my problem. I use my Player professionally and have to get it up and running ASAP! So here is the deal. I have Vista 32bit Ultimate edition. I used to run XP and havent used my player on Vista till now. I went to the Download page @ creative for my player and downloaded and installed what i found. Mid upload of the firmware it stopped, so i tried again and no luck. After reading through the other posts it seems i need WMP 0, but WMP 0 cant be installed on vista. So i have in my efforts to fix this uninstalled/deleted everything i initially downloaded. I tried reinstalling and running the software but get "Your player is not connected, please connect your player." even though it is connected. Now i get the circular arrows around a paper/music note thing and it says recovery mode and thats it. so i need to find away to scratch all that is on the Tough now and start over, all my music is backed up so i dont care if i lose it... just please help me... i know there are other posts on this but i have had no luck with what seemed to work for others.

The whole idea of the PFS firmware update was to get the players Vista ready or make them MTP devices. Unfortunately the firmware updating file does not work on the Vista OS. Once the firmware has been done then the player can be used with WMP & higher with out installing any Creative software. I agree that the firmware updating files should be rewritten to work on any OS not just XP/SP2/WMP0. I'm sure on reason for not doing it is getting customers to buy newer players.

Ipod touch stuck in recovery mode and will not restore. error code 3194

ipod touch stuck in recovery mode, will not restore and comes up with error code 3194, itunes is up to date, please help

Hi @rchangel - Thanks for the ideas...
Yes - it won't let you install the 32 bit version on a 64 bit machine.
I've had a cursory look at the SP1 release notes, and couldn't spot anything vital - what critical stuff do you know of in SP1?
I don't want to have to go through all the pain of setting up VM's, reinstalling iTunes, getting all my album art back in etc. (though I could, as I do have Win7 pro). I've also heard that running iTunes in Windows 7 compatibility mode might help. Can anyone confirm whether that actually works?
I think it's in Apple's gift to fix this issue, given that they say that they support Windows 7. So far I've had no feedback from a mail I sent to Apple, and the number of users reporting this problem keeps going up and up.
I want Apple to recognise that there is a problem, and then I want them to fix it.

I have an 1st Generation Ipod Touch stuck in recovery mode.

I have an 1st Generation Ipod Touch stuck in recovery mode. Error message shows "The Ipod "Ipod" could not be restored. An unknown error occurred (1). No back up.

ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- https://discussions.apple.com/thread/5922457
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Zen microphoto stuck in recovery mod

Okay, so my zen is stuck in recovery mode. I've tried taking the battery out for hours, and i've tried each option in the recovery mode, all of which do nothing. I've plugged it into my computer and it's recognised, but when i run the Creative recovery tool, it says my zen is not connected and so nothing can be done. I don't know what else to do...
I'm going insane, and getting really impatient. I'm pretty computer illiterate so you'll have to talk dumb to me

Mine is doing the exact same thing. I have tried everything (and, unlike Jellypigs , I am an advanced computer user / system designer/builder).
Whenever I choose any of the options ("Clean up", "format" "Reload firware" "reboot" ) It says that it is doing it, but nothing actually happens (I left it "reformatting" overnight last night and nothing happened). If I try to initiate a firmware reload from the pc (windows does detect the player) the program asks me to plug in the player even though it already is.
Message Edited by hedgesjulie on 03-27-2008 06:25 PM

HT201210 ipod touch stuck in recovery mode...try updating says server not available try again later

ipod touch stuck in recovery mode...try updating says server not available try again later

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
It could be that the servers are down/overloaded

My iPod touch stuck in recovery mode and can not be detected by my lap top. HELP PLEASE!! Thanks

It stopped chargin and now is not being recognized by my computer, it says that the device has malfunction. It also is stuck in recovery mode but since it is not recognized by my computer it does not appear in iTunes either.

- See if placing the iPod in DFU mode will allow iTunes to see the iPod.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
- Try another cable
- Try different USB ports
- Try another computer.
- Last, make an appointment at the Genius bAr of an Apple store

[Zen Xtra] Stuck in Recovery Mode after updating Hard Dr

This is a long post, but I thank you in advance if you read it and think you have any ideas for me. Parts of this post were originally posted on the Nomadness.net forums and parts of it come from my personal email correspondence with one of the experienced users on that site.
Here goes:
I just installed a new HD on my Jukebox, and now I am unable to get it to download the Firmware (current or otherwise) and it remains in a state of rescue mode.
Here is how I posted my dilemma on the nomadness.net forums:
My computer is running Windows XP. I have a Nomad Jukebox Zen Xtra 40GB that I have had for about 2 years, and have had no problems with it, using it at least 8 hours/day 5 days/week (I run it at my desk while I work). I mention that just to give you an idea of how much regular continuous use it has been getting, if that matters. I have regularly downloaded all the latest appropriate firmware, etc. from the Creative website, using the auto updater service. I have one other Creative product connected to this computer, a SoundBlaster Audigy. This will come up again in a minute.
Over time I have accumulated so much new music that I knew I had to either get a new Jukebox or upgrade the HD. Since the Xtra is no longer available new, and upgraded ones are SO expensi've on eBay, I thought I would install a new HD myself. I read the instructions posted here on nomadness.net, and purchased an 80 GB 5400 RPM Momentus 5400.3 Ultra ATA/00 Internal Hard Dri've (that's Seagate).
Ok, now. The installation went easily enough, but now I cannot get the Firmware to reload. My computer recognizes that the unit is connected - it makes the appropriate sound when I connect or disconnect the JB, and under My Computer, there is the icon for the Nomad Jukebox Zen Xtra, under the "Other" category.
When I installed the HD and powered up, I got the rescue menu as expected and started with the "FORMAT ALL". I got the confirmation that it was reformatted and the expected GB of memory showed as available. SO...then I went to "RELOAD OS" and selected the "yes" option to verify that I wanted to reload via USB --BUT-- it only showed the "Start Firmware Update Now" for a second and then went right back to the menu. I have tried using the reset, and every combination of unplugging, replugging, removing the battery, putting it back in, reformatting, etc. and nothing changes. It just goes right back to the rescue menu every time.
I have the Firmware files (old and new) saved on my computer's HD, but when I try to launch any one of them, I get the same annoying message: "Your player is not connected, please connect your player". Well, if the computer thinks it's connected, then why doesn't the firmware file? I don't get it.
If I go back to the Creative auto updater on the website, it still recognizes the SB Audigy being connected, but no longer recognizes the JB.
How can I get the Firmware into the JB if I can't get it to recognize the player being connected? And why is that my computer shows it, if the Firmware file itself doesn't see it's
I received only one response that suggested I check the instructions on the Nomadness FAQs and also the great upgrade guide by Mr. Cheow, also on Nomadness.net.
This was my follow-up post:
Since I posted this earlier today, I have tried everything, and I mean everything, suggested by all of these "guides" to upgrading a hard dri've.
The problem remains that my computer recognizes the Jukebox as a portable device that is connected, but I am unable to get the Firmware file to load because it always says that my device is not connected. It should also be noted that the Nomad Explorer and other applications also will not recognize it (Notmad, JBHTTP, etc.)
Furthermore, I will add that we have two of the exact same model Jukeboxes and two of the same Dell computers running XP, etc. and in every possible combination we have tried, my Jukebox, with the new HD is the one that can not be accessed. So, I know that the connections, drivers, ports, etc. are not defecti've. The only thing that has changed since this morning is that I installed the new HD in my Jukebox.
I would love for any of you who have done this kind of upgrade to offer suggestions, as I am willing to try anything at this point.
After my last post, as a last ditch effort, my boyfriend suggested swapping the hard dri'ves in my Jukebox and his, thinking that perhaps we could get the firmware to download into his, and then switch the hard dri'ves back. Well, it looked as though it was going to work, and then the firmware update stopped almost as soon as it started and so, we are back to the same impasse. It?s the strangest thing, considering that both of us have been using our respecti've JBs daily, and have had no other problems? until I tried this.
We both racked our brains trying to think of a way we could get the firmware from the computer into the jukebox since it won?t load as long as it doesn?t recognize the player. Is there any workaround for this? By that I mean, is there any way at all to get the firmware into the Jukebox with out just launching it as a self-executing file? I know you can't just ?put? the file into the Jukebox, but is there any other means to extract it into the Jukebox so that I can use it's?
Any help you can offer would be most appreciated. I am worried that I have ruined my Jukebox and wasted $75 on a HD that I can never use?.
***Note on the Hard Dri've I chose:
I specifically chose this HD based on information posted by others on Nomadness
In particular, the newer instructions for upgrading a Zen Xtra hard dri've that were posted by an individual who used a 5400 for his own upgrade. I even emailed him with questions before I went ahead with this HD. As someone who has done this before, he felt that since this HD fits the specs of size and type being used by others doing this type of upgrade, including his own, that it would be fine. I honestly don?t think that it is the HD itself.
Since trying the swapping of HDs and Jukeboxes last night, we now have not one, but two, that are stuck in recovery mode and flash ?Firmware Problem? when rebooted. I don?t see how the HD itself could have done this. In fact, I am certain that the HD did not ?cause? the problem.
I have been reading forums about Jukeboxes (including here), anything I can find, looking for possible solutions. I have discovered that there are many people out there with the same dilemma, even those who simply updated their Firmware and nothing else, but now are stuck in the same frustrating place that I am.
***Note on the versions of the Firmware Update files I have tried:
I was going to use the newest one, but then after reading comments on Nomadness, I decided to try the older version that everyone was saying was less problematic. (see below) One of the posters had provided a link to it, and I copied it from there. I also had two other newer versions of the Firmware Update, including the newest one that has supposedly caused all the problems for others, but none of them would launch anyway ? I just kept getting that same message saying that the ?player is not connected?. Actually, to be more accurate, as I think I described in my original post on Nomadness, when I first tried to upload the firmware, it seemed as though it was going to go through with it, but never got further than one segment on the file progress display. On the screen of the player, it said it was upgrading, but after a few hours, it had gone nowhere.
Oldest - ZenXtra_PCFW__03_02_L6
New-ish - ZenXtra_PCFW_LA__20_08
Newest - ZenXtraP4SAudible_PCFW_LB_2_0_03
If you have read this far, then please know that I appreciate it very much. If you have any further ideas or suggestions, please reply.

Amazing that someone noticed this post and took a stab at it after over a year... Actually, I found my answer long ago, and have tried to go back and post?it'son several boards where I had been looking for the answer. It seems to be such a common problem that I figure someone else can surely use this solution as I did. I would suggest that anyone?who is experiencing the frustration of not?getting their computer to recognize their device?read the very enlightening and helpful page that I am linking to here:
http://www.misticri'ver.net/forums/showthread.php?t=30939? (this is from a forum for iRi'ver, but the info and fix are uni'versal)
This simple solution involves correcting the ENUM keys in the Registry (not as scary as you might think) and deleting all instances of your player from the Device Manager and then reinstalling so that Windows and other applications will all recognize your player again. It's so simple, and once I tried it, I was amazed that's all it took to fix the problem.
?I?suggest you read the whole page and follow the instructions as they are given. I deleted and re-installed my player several times and then rebooted a couple of times before it took effect, but then it did, and I was able to download the Firmware and have had continued success with my original player that I posted about as well as others I have acquired since I first posted that message in 2006. For reasons I have not yet identified, this problem still happens every now and again, sometimes when I switch between players to synchronize. It may well be that when I use my registry cleaner or some other utility that "fixes" my registry, that it resets this particular key - but as long as it's easy to fix, it's not a problem. Hope this helps others who may stumble upon this odd little problem with the Zen Xtra.Message Edited by TrixieInDixie on -05-200709:28 PM

IPod Touch stuck in recovery mode, error message 1611 when trying to restore.

I bought a 2nd generation ipod touch from someone on CL and it appeared to me that it just needed to be plugged into the computer and be synced with itunes. But its stuck in recovery mode. When I plug it into my computer, itunes says it sees the ipod is in recovery mode and needs to be restored. Sout t I click on restore and it tries to restore it, but then it stops in the process and gives me error message 1611. I looked up this error message and it has to do with system security. I messed with my security settings and I still get this message. I tried using my home computer instead of my laptop and it still gave me the same message. Ive also tried holding down the power and home button for several seconds and it still goes back to recovery and gives me the same error message when I try to restore it. Also, itunes recognizes my ipod, but my computer does not.. Can anyone help me? Do I just have to bring the ipod into an apple store and have them figure it out? Thanks in advance!

Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Have you tried what is in bold

IPod touch stuck in recovery mode after iOS 6 update error 6

I wanted to sync my iPod touch with my Mac last night, when iTunes tried to sell me on the iOS 6 update. I told it to go ahead with the update, and left it alone to do its thing. When I checked again, it told me the update had failed with error 6, and that I might need to restore my iPod. The only info I've found about error 6 pertains to Windows security software, and that clearly does not apply to my case.
The iPod is now stuck in recovery mode, and none of the my googling has changed that. I have tried the various patterns of power and home keys, and have also tried downloads that were supposed to force the iPod out of recovery mode. How exactly does an update brick a device? Now I don't mind restoring the iPod, but I need to get my data back. Loosing the data is not acceptable. This is not a jailbreak attempt. I just want my data back, and I don't mind going low-level to get it (i.e. terminal, dd, scripts, ...). Pointers in the right direction would be greatly appreciated.

I was able to extract my data and copy it to a disk image with the help of http://code.google.com/p/iphone-dataprotection/wiki/README. This process is really only appropriate for developers, I regret to say, but for developers the process is reasonably robust. I still had to read between the lines in one or two places, and make good use of the shell, but I am delighted to have retrieved my data from my iPod.
A lower priority question for me is whether to try to collect my notes and contacts from the assorted .sqlitedb files. It looks like iFunBox may come in handy if I try to push things back onto the iPod once I restore it.
For anyone who cares to know, my iPod Touch decided to listen on port 2000 instead of port 2222, my /dev/rdisk0sXsY devices had different numbers than expected by dump_data_partition.sh, and I had to find my keychain-2.db file in /mnt2/Keychains on the data filesystem. But it worked, and that's awesome.

TS1441 ipod touch stuck in recovery mode

attempted to upgrade to OS8 and my ipod touch is stuck in recovery mode

The best way to get out of this situation is to use a well-known tool called TinyUmbrella.
First of all download TinyUmbrella http://thefirmwareumbrella.blogspot.in/
Now, making sure your device is connected to your computer, launch TinyUmbrella
It will automatically detect that your iPod is stuck in recovery mode
Select the Exit Recovery button and it should throw your iPod touch out of recovery.
Alternatively, you can right-click on your iPod name from a list at the side
of TinyUmbrella and select Kick out of recovery.

Zen Touch stuck in recovery mo

Similar Messages

Maybe you are looking for