Zen touch stuck in recovery mode after usual update attempt.HE

I like many others on the forum have attempted to carry out the firmware update only to be left in the same position as many others.My zen touch is now stuck in the recovery mode with no firmware and my pc wont recognise the player. The o/s on my pc is windows xp professional version 2002 service pack 2. I have wiped the hard dri've and installed a copy of windows 2000 but still no luck. I re-installed windows xp and now in device manager i have a creative zen touch showing and also a pci modem both with yellow ? marks next to them with a message of re-install drivers code 28,however the drivers are already installed with the latest driver from the creative web site. It appears that the pc wont recognise the player because there is no firmware installed. I have tried almost everything that has been mentioned on the forum and am now at my wits end. The player was working perfectly well before trying the firware update and i think that it is disgusting that a company as large as creative has not helped more with this problem ,looking at the amount of people that has had this same thing happen to them.Any help from you good people out there would be much appreciated. Thank you.Paul.

I too tried the 'upgrade' and now my Zen is history. I will not give up - I just do not have the hours that it will take to fix available to me right now.
I am very serious, Creative People, I have 2 suggestions:
) remove the faulty upgrade from your website
2) Fire the person who initiated the upgrade.
I certainly wouldn't have a job if I created an upgrade like this.

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