Zen Touch, the touchpad doesnt w

I just received a Zen Touch and the Touchpad doesnt work. I cant scroll through menus or do anything. I tried resetting it but that did not work. What should I do? Can I RMA it as its under warranty?

pedro0223,
It may be that your particular player needs to be exchanged for another. If your local retailer or online vendor has stock then I would suggest going through them. If you ordered directly from us then you can call -800-998-000 Option # to arrange an exchange. If none of these applies,best is to contact support to arrange a repair for you. They can be contacted here:
http://us.creative.com/support/custsup
Jason

Similar Messages

My Zen Touch's touchpad is really fro

After almost 8 months of use, the touchpad on my Zen Touch has frozen completely. I've read other posts here by people with this problem. I've tried pressing the top and bottom of the touchpad firmly with my thumbs and reloaded the firmware to no avail.
This is an extremely frustrating problem as the player seems to be working fine in all other respects. Without the touchpad, though, it is completely useless except for listening to songs at random.
I'd appreciate any ideas that might work, even if they might be risky.

It's either a software or hardware failure of some kind. Reloading the firmware pretty much eliminates the software issue, and if the Touchpad hasn't come loose then unfortunately it sounds like it has failed. In this case your only real avenue is to get it replaced by Creative, which is likely to be expensi've.

Zen Touch (the device itself) case f

hi
i've got a problem with my zen touch case. I've never dropped it or done somthing wore to it. I really handle it like a raw egg. But now the plastic broke a little bit. as you can see on this pics . Obviously it broke at the same place on both sides. This is the reason why I think this is a material-flaw based problem. Do you think this is enough to RMA it (The Thouch is only 4 month old)? The device itself has no scratches. I realy think that the material of a 200? device should be free of such flaws.
the pics Message Edited by shadowkeeper on 04-7-2005 0:48 PM

thanks for your help!
hmm, i'll think about it. because for some reason such things annoy me :-). perhaps I'm an perfectionist.

Touchpad is charging but the touchpad doesnt turn on

MY TOUCHPAD WEBOS SHOWS THAT IT IS CHARGING BUT THE SCREEN NEVER TURNS ON.
IS THERE A RESET BUTTON THAT WILL TURN ON THE TOUCHPAD SCREEN?
tHE TOUCHPAD HAS ONLY BEEN USED ONE TIME. dECIDED TO TRY USING IT AGAIN AND THE SCREEN WILL NOT TURN ON

Touchpad or Slate?
Neither one is an android device.
Try a reset of the device.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Cursor works when passing over a command without touching the Touchpad

The cursor on my iMac regularly engages by merely passing over a command without clicking the touch pad. All i can do is force stop the machine because the cursor performs unwanted commands before I can get the cursor to restart or Shut Down.

tjk wrote:
Hi s,
First try a PRAM Reset: http://docs.info.apple.com/article.html?artnum=2238
If no luck, try an SMC Reset: http://support.apple.com/kb/HT3964
In some cases, the battery can interfere with a cable between it and the inside of the MBP, causing keyboard and/or trackpad issues. Shut down the MBP, disconnect the power adapter, remove the battery, take a piece of something semi-soft (like a paper napkin foldedover a couple times), place it over the cable you see in the battery compartment, and tape it down. Replace the battery and see how things go. If this works, you'll eventually want to replace the keyboard/trackpad cable (about $25 if you can do the work yourself). Note that if you go to a repair shop, they usually want to replace the entire top case assembly, which is much more costly.
If the issue persists, shut down, disconnect the power adapter, remove the battery, connect the power adapter, boot the MBP and see if the issue persists without the battery in place (but remember to save a lot, because if the power adapter gets pulled out the MBP will immediately shut down and any unsaved work will be lost).
Also look at the battery to see if it has any signs of deformity/bulging, in which case do not use it again (it may be pushing on the keyboard/trackpad cable and causing the issue); it must be replaced.
First off Sir or lady tjk, I do a PRAM reset weekly and it's never fixed diddly for this issue, I'm sorry to report. The cursor going awry usually happens in Mail when composing or replying to emails, so I wondered if Mail was corrupted, but alas, no. Still happens.
Upon inspecting the battery and the compartment, both appear normal. No bulging or binding either (a brazzier reference).
I did the SMC reset before I read your post, but apparently not to Apple's spec so will try it again. Then will see what's up doc.

Zen Touch: problems starting, touchpad, new firmw

This is a description, in chronological order, of the issues I have had with the Creative Zen Touch player.
. Bought player, charged exactly as described and player would not get past Zen Touch screen. Tried everything without success, had player swapped by **bleep** Smith.
2. WMA and data files added to new player without any problems. Players seems to work well.
3. More files added, but I started receiving an error when trying to copy files to the player from the computer. It seems that the player requires significant power to talk to the computer, this problem was more prevalent on a computer with USB .. A full battery charge will work but this will be drained quickly, so the best bet is to plug the player into the mains while it is docked with the computer. This should be added to the manual.
4. Player seems to work well from that time till the past week.
5. Installed newest firmware a week or more ago.
6. During the past week there was one day when the touchpad would not work properly. This problem was that moving between items becamse very cumbersome. I would move to a selection, but when I lifted my finger, the selection would jump two places lower. If I just touched the touchpad, the selection would jump two places lower. This problem rectified itself a day later.
7. Tried to start player as per normal but it would not start. Used reset buton, player started and had at least two thirds of battery (ie I guess that the problem starting was not battery related).
8. The next day, the same problem occurs, but reset would not work. Tried many means of starting player, until plugging into mains. Player starts and shuts down as per normal within a short period of time. Waiting significantly longer and the problem starting the player will arise.
9. Went to special menu on player and cleaned up player then rebooted. Player seems to work.
0. Next day player will not start. Tried pressing and holding down the start button for a long time, pressing many times in a short period, using reset button, using reset with play/pause button. Eventually tried mains, which brought the Creative logo onto the screen with no backlight, player did not even try to charge itself (ie flashing led on start/shutdown switch). I left player plugged into the mains and came back to find it charging. After this, the player started.
. Later in the day, I tried unsuccesfully to start player without success, using all possible tricks as mentioned. Went to inspect player a while later and it had was playing.
2. Now I have found that if I do not actually perform a shutdown and the player switches itself off using the idle settings, it will start up more easily, but not the first time. It seems that the touchpad problem (read above) has returned, but not as bad as before, in conjunction with the player being slightly easier to start (up to 5 attempts at pressing start).
Theories:
- When player is shut down it stays in a quick start mode for a period of time. During this time, if player is started, it will quickly start up and begin playing. After this time, a procedure automatically changes so that a more full startup is required during the next start-up, eg parking hard dri've or something else.
- When a player is shutdown from idle, a different shutdown happens, allowing easier startup later.
- The player in question is having difficulty starting from this second mode.
- Start/Stop button not jammed or working. Unlikely because I can shut down using the button
- Player not receiving startup message. Possible, but unlikely because reset does not work and theory .
- Battery not strong enough to perform initial startup? Feasible option given that the only time the player could start was when plugged into mains. However, player does have 2/3 of life left, which does not make any sense, unless the battery indicator is faulty. Fully charging the battery did not make a difference. Thus, max output of battery may have diminished.
- Hard dri've faulty. I am not hearing any hard dri've sounds when attempting a startup, so this is unlikely, since once player is started, everything works.
- New firmware is problematic. Explains sudden change in player's working. However, when I went to downgrade the firmware it said that the files may be corrupted by going back a version, yet to test.
- New firmware requires a hard disk format to work properly. Was this fully tested by Creative before release? Ie, did they put 0 gig of music on a Touch, then upgrade the firmware and see if the player continues to work correctly for a reasonable period?
- Player is a first time release with unironed bugs trying to capture the overflow from iPod, and we are the testers.
To Creative,
I am reasonably upset by this turn of events. I chose the Creative player over the iPod because of the battery life, reported music quality, ability to play more formats and the added storage. However, I would prefer a more durable player to what I appear to have in my possession. I believe I have given a reasonable description of the player and its problems, which should assist, unless the problem is already known. Please advise me of my options Creative.

Slats325 wrote:
Number 6 has turned out to be my electronic albatross. I have attempted every concept that I have read on this board: wiped down the keypad with a towel, damp cloth, bought a plastic case in an attempt to ward off static electricity, reset the unit, cleaned up the hard dri've, etc.. The fact remains that the unit jumps when it wants to. Very disconcerting. I have decided that since Creative is well aware of the issue and is maintaining corporate silence, that I should just cut my losses and buy an iPod. Tested one at an Apple store last night and was impressed with the control and functionality of their click wheel. It is a real shame as I truly think this Zen Touch was a cool idea but has consistently lacked support and follow up by Creative.
Haha remember that poem...rhyme of the ancient mariner...good to see other cultured fellows...
anyways I too have been haveing the jump problem. I've gotten somewhat accustomed to it, but I simply can't wish I had an iPod....its control is so much better. My friend said that this was how the iPod was at first, but then it got better. Now whether this was a software problem (I hope so) or an actual hardware issue (I'm going to be ticked if they don't replace it), I don't know. They better rectify it.
I wrote them a huge, uber persuasi've, rhetorically packed essay about why they must fix this problem if they wish to ever be on the same playing field as apple.
and I never got a reply.
so we'll see what happens. they better fix it.

Everything but the touchpad works, why oh why....

my touch 20gb has given up the ghost, sort of. everything but the touch pad works which kinda puts the kibosh on everything else, iv tried the disk clean up and reloading the firmware but because the touchpad doesnt work i cant do either of these things. anyone any suggestions advice etc would be much appreciatedMessage Edited by gareth on 02-20-2005 09:59 PM

okay so iv sent the initial e-mail and got a reply from that, iv now replied again to seek further (non automated) assistance, i was just wondering how long i should expect for the reply to take...
thanks man this his been extremely helpful in an unpleasant situation

Zen touch no longer being recognized and im ticked

OK here the problem, When i plug in my zen touch the computer makes 3 quick "I recognized the device" noises. then nothing shows up anywhere , not in WMP, not in NOMAD explorer, or anywhere. When i Unplug it it makes the Disconnected noise. Help?

I have the exact same problem, this morning my screen froze, I reset the device, after resetting only 265 songs were left out of the original 4,500+ songs. Then I wanted to put the other songs back on, but my computer didn't recognize it
!!! Help, anyone? ?Edit: the mp3-player says it IS connected!Message Edited by joanv on 2-6-200608:04 AM

A new way to use the touchpad?

Hey,
I think that mouse movements take an awful percentage of my computer usage.
Traveling with the mouse across the screen takes a "long" time.
I was wondering if there is some way that the cursor will "magically" jump to a place
on the screen that is proportional to where I touched the touchpad the first time I touched it.
Will save about 2-3 seconds every time!
I hope that doesn't sound too weird...
Thanks
fiod

no duplicate posting please.
http://bbs.archlinux.org/viewtopic.php?id=43077
locking this thread.

Zen touch, crashing with Windows XP professional, not working with Windows media pla

i will start with an apology if someone has posted this up before i have just had a quick look and could not see any think about this.
if i turn my computer on with out running any other programs and connect the zen touch the computer automatically turn on the zen touch media player program. this work's fine as long as no other programs are running.
i have tried to work the zen touch with Windows media player but this dose not work and the computer crashes every time.
i have window xp professional and have all up dates from Windows. my computer is very new and has more then enough memory and ram.
please can you help. i am not to happy with the zen touch computer program and would like to know how to fix this problem.
thank you for your help
Rob the monkey

I wonder if there are problems here associated with the use of the zen touch on SP2 machines. Interestingly I cannot transfer music from my PC to my Zen 20gb on a SP2 machine but I can do so on my sisters machine which has got SP. Obviously having the lastest firmware is a good idea though but I believe there are issues associated with SP2 and as you say you have all the latest updates to windows perhaps the problem lies there. Sorry if this doesn't help you at all

I cant type and use the touchpad, I got this for causal gaming and I really need help.

If im holding down ANY key the touchpad doesnt work, I have the touchpad on no delay so I can move it right after i stop holding a button, but i cant move and aim at the same time, please help!

Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums and wanted to answer your post. I understand that you cannot use the Touchpad and the key functions at the same time. Here is a document on how to troubleshoot the mouse and Touchpad gestures. In the document, it shows you how to change the settings by clicking the settings icon to adjust the button actions on the Touchpad. Sometimes this is caused by an update that is needed. Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that might need updating. Please let me know how this goes. Thanks

Problem with Zen Touch & Mediapla

Hi there!
I've recently bought the Zen Touch and I am still quite happy with it. From Windows Mediaplayer I've already put around 0GB of music on it. But since this morning I've got a serious problem. When I start Mediaplayer to play some music it works fine, but when I plug in the Zen Touch, the programm crashes. This means that I can't put on new or delete old music from the Zen Touch.
Does anybody know a solution?
Thanx,
Stefan

Probably worth trying a disk cleanup from rescue mode.
If that doesn't help, is other software like Creative MediaSource working?

Zen Touch car adap

Does anyone make a car adapter/charger for the Zen Touch?
Thanks
Tugger

i'm looking for a car adapter for my touch,
but when i look at the specifications in the shop,
it doesn't show compatibility with the zen touch
The Cassette adapter kit provides, high quality playback through your cars cassette player.
Suitable for the following Creative? MP3 Players:
* D.A.P II MG
* NOMAD IIc
* D.A.P Jukebox 6GB/0GB/20GB
* Creative? Jukebox 3
* Creative? Jukebox Zen
* Creative? Jukebox Zen NX
* Creative? Jukebox Zen Xtra
* Creative? Jukebox 2
* Creative? MuVo? 4GB
* Creative? MuVo? .5GB
* Creative? MuVo? X-Trainer
i suppose that it will work as well with the touch?
when i looked at this casette adapter WITH charger (jukebox car kit), it did mention the zen touch...
Enjoy hours of non-stop dri've time music with your Creative? MP3 Player! The Car Kit includes a car cigarette lighter power adapter and a cassette adapter for you to hook up your MP3 Player to your car's cassette player.
Suitable for use with the following Creative? MP3 Players:-
* Creative? Zen Touch
* Creative? Jukebox 3
* Creative? Jukebox Zen Xtra
* Creative? Jukebox Zen NX
* Creative? Jukebox Zen
* Creative? Jukebox 2
* Creative? MuVo? 4GB
* Creative? MuVo? .5GB
* Creative? MuVo? X-Trainer
Note: Not for use with D.A.P Jukebox 6/0/20GBMessage Edited by Doockles on 02-2-2005 02:00 AM

[Zen Touch] New firmwa

Hello.
Back again.
My sister bought my Zen Touch (the one I replaced with an iPod Photo), and I am just wondering if anyone has heard anything on the (supposedly) coming firmware for the player...
So, cheers.

I agree, but they *have* promised a new firmware for a long time, and seem to focus very much on other players now (I guess they will have to, to keep up with The-Bestest-Portable-Audio-Player-Company-In-The-Whole-Wide-World, being called by the name of a fruit that is not pears or plums, and comes before peas).
The last firmware did not do/change much either, did it'sMessage Edited by Mattias on 04-28-2005 2:29 AM

What driver to use with Plays for Sure Zen touch

Hi, I've upgraded my zen touch to 2.0.05 in the past.
Now I'm using a new computer and I need to install drivers for the Zen Touch.
The drivers on the CD do not recognise my Zen Touch, the latest drivers only support zen touch with firmware below 2.00.00, and to my knowledge, Microsoft has discontinued the use of Plays for Sure devices.
Further more the bundle update for Plays for Sure device only works if it can detect the Zen Touch in the first place, which it cannot.
So does anyone have a working driver for Zen Touch firmware 2.00.00 and above, thanks.

actually I do have the mtp drivers installed, but the interface is not as good as the Nomad Explorer. But when I try to install the real drivers for Explorer, it tells me that the Zen is undetectable, even though it clearly is plugged in and seen by the computer.

Zen Touch, the touchpad doesnt w

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