ZEN TOUCH USER REPLACEMENT BATT

People say you cant replace the Zen Touch Battery, so whats the truth? What about this website which seems to have user instructions on how to do it. i know it voids the warranty if you break the seal but after year, aint gonna be no warranty to worry about. http://www.pdainternalbattery.com/touchinstall.html

With some good care you will most likely not need to replace the battery for to 3 years
Your welcome

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Zen Touch users (and possibly non Zen Touch users) with Firmware issues click he

i just got back from the mall.i visited the electroworld branch from which i purchased my zen. i explained to them what my problem is, at first they recharged the player in a usb port in front of me...then they also reformatted it too...told me to stick to the firmware that came with the product..the player responded and thanked them..but hr later, it blacked out again..i came back to the store manager showed him my zen ( he couldnt deny it doesnt have a problem ) and within minutes told me...they are going to give me a replacement. (the diagnosis was AUTO-OFF). they did and im very thankful. right now im charging the new player and hoping...i mean really hoping that this zen works. because im not going to waste my time again even with that warranty. if this zen is defecti've, im gonna li've with its defect..but im going to save up for the fruit's company in my next purchase..better yet why not a new pda...i can play [size="+2"]ZEN TOUCH USERS (and possibly non Zen Touch users)!!!
OH MY GOD
!!! I can't believe it, but after at least 5 hours of troubleshooting, I got it to work!!
I don't know if all of these steps are necessary or not, but this is what I did in approximately this order (I'm so excited now, I'm not even sure if this is the exact order, but I'm almost positi've this is how I did it verbatim). I really, truly hope this works for everyone else.:
ON YOUR ZEN TOUCH:
.) Don't connect device to USB yet
2.) Clean Disk
3.) Format Disk
*Don't bother with restart firmware or reboot; these options are useless.
ON YOUR PC:
.) Do NOT connect device to USB yet.
2.) I did what everyone suggested and rolled my Windows Media Player to v0 (using Add/Remove programs in Control Panel), made sure I had SP2, had the latest drivers, blah blah blah. I'm not sure if this is necessary, but I also uninstalled my Firefox WMP plugin just to be safe. :smileyindifferent:
3.) I un-installed (using Add/Remove programs in Control Panel) and re-installed my Zen Touch drivers, both my 2.0.00 and .30.03 (.30.03 is needed ONLY if you have XP Pro 64-bit edition). I'm not sure if re-installing the drivers is even necessary, but just to be safe, let's say it is. :smileyvery-happy:
---THIS IS THE IMPORTANT PART!---
4.) I plugged my device into my USB port. When it prompts you whether you want to Sync the device with Windows Media Player or Take No Action, don't ignore it and close out. SYNC IT! I made the mistake of thinking that because my firmware was corrupted and my drivers weren't recognizing my Zen Touch as nothing more than a worthless hard dri've that there was no way it would sync with WMP. IT DOES
!!! I don't know how but it freakin' does!
5.) Open up your firmware update file and try to update again. Mine worked immediately and updated the player within seconds!
NOTE: As mentioned on Creative's Support page, probably the only thing they were right about, your device will no longer be compatible with MediaSource. If you want to add music, you have to do it with Windows Media Player 0's Sync page now. And for the love of god, don't update Windows Media Player! It's not worth it! Winamp is way better anyways!
Good luck everyone! I sincerely mean that. :manhappy:
Message Edited by invisiblephrend on 06-07-2008 :32 PMusic files in it, watch movies, save medical books etc..

I also strongly recommend that when Windows Media Player asks you whether you want to sync automatically or manually to choose the manual option. Automatic just randomly grabs music files and could likely add?music you don't want on your device.

ZEN TOUCH BATTERY REPLACEMENT POL

BEFORE I PURCHASED MY ZEN TOUCH 40GB, I EMAILED CREATIVE TO SEE WHAT THERE BATTERY REPLACEMENT POLICY WAS. I GOT AN EMAIL BACK SAYING CREATIVE WILL REPLACE THE BATTERY FOR YOU FOR ABOUT $80, YOU JUST HAVE TO SEND THE UNITY TO THEM. THIS WAS THE DECIDING FACTOR FOR ME TO GO WITH THE ZEN TOUCH OVER THE IPOD, THE BATTEYR REPLACEMENT POLICY WAS CHEAPER AND BETTER. CREATIVE SAYS THE BATTERY SHOULD LAST BETWEEN 3-4 YEARS UNDER NORMAL USUAGE BEFORE YOU HAVE TO SEND IT IN TO BE REPLACED. MY QUESTION IS HAS ANYONE HAD TO SEND IN THEIR ZEN TOUCH TO HAVE THE BATTERY REPLACED YET? IF SO HOW LONG DIDI IT TAKE TO GET YOUR PLAYER BACK? HOW MUCH DID IT COST? WHEN YOU GET A NEW BATTERY INSTALLED DOES THIS MEAN WHEN YOU GET THE PLAYER BACK YOU HAVE TO RE-LOAD YOUR MUSIC FROM SCRATCH?
THANK YOU

dis974 wrote:
I GOT AN EMAIL BACK SAYING CREATIVE WILL REPLACE THE BATTERY FOR YOU FOR ABOUT $80, YOU JUST HAVE TO SEND THE UNITY TO THEM. THIS WAS THE DECIDING FACTOR FOR ME TO GO WITH THE ZEN TOUCH OVER THE IPOD, THE BATTEYR REPLACEMENT POLICY WAS CHEAPER AND BETTER.
Wow, I am glad someone has asked Creative about that - that is good news, my sister (who owns "my" Touch) will appreciate that! Incidentally, Apple just lowered the price for their iPod battery replacement program to $65.95:
<A HREF="http://www.apple.com/support/ipod/service/battery/"]http://www.apple.com/support/ipod/service/battery/[/url]
Just pointing it out, not trying to be nasty or anything - I do not want to anger my supervisors on this forum...

Zen Touch User Guide won't op

I recently installed the CD for Zen touch (just now actually) and I can't seem to open the User Manual. It just makes a noise that tells me it cannot be opened. I have Adobe Reader installed, and I even tried viewing the guide from the one posted on the main website (it shows blank on the site).
I don't know if re-installing it would do any good, but if there is an alternati've that requires less time , it would be much appreciated.

I just checked the Zen Touch manuals that are on the site and they all seem to work fine. It might be worth reinstalling Adobe Acrobat Reader to see if that hel
ps.
Cat

ZEN TOUCH USERS I HAVE THE ANSWER TO YOUR TROUBL

Anybody who has tried to upgrade the Firmware on their Zen Touch and have had it crash on them leaving the player with no firmware and unable to get out of recovery mode, i have?the?solution to the problem 00% Guarenteed i can have ur Zen Touch upgraded to firmware version 2..0 and in full working order. for further information e-mail me at [email protected]

If you have tips that can help others, it's best to post it.
If you're trying to sell information or a repair however, this is not the place to do it.
Cat

Zen Touch Users Tilting At Windmi

Well, still no firmware for the "flagship" Creative player Zen Touch. Yesterday, a THIRD new player since end of 2Q has been announced for Creative; Zen Micro Photo. This reported yesterday online by "Engadget." So, since I always seem to see the glass being half-empty where Creative's treatment of Zen Touch owners are concerned, it would appear that another MP3 unit is being rushed to market. I guess the only question that one could ponder at this point is whether the regular Micro owners will get the short straw and Creative will now defer to the new photo unit. There certainly seem to be a cornucopia of Creative player choices in the marketplace and none of them seem to say "Touch."

I think Creative is really screwing what success they could have with their lines. All these models are just confusing to the consumer. Heck, I'm into this kind of stuff, and it's just about confusing me. They give really terrible support on existing, nearly brand new products... and release a handful of alternati've players. It's really sending out a bad/mixed message to the owners of products like the Touch.
The Touch, I think, is honestly about the only HD Player that could compete with the iPod. Well, iRi'ver is doing a nice job as well. I enjoy my Touch 20GB... but with the terrible software it came with (I shouldn't have to invest as much time as I have into getting a $200+ product to work like it should), and the poor firmware support... I honestly can't even recommend the player to any of my friends who are not knowledgable with computers.
If the thing was easier to use (software-wise), and actually had firmware support, there's no reason it couldn't do as good as the iPod. If Creative doesn't put ANY effort into these things in the near future... the next time I look for a player I will not think as highly as I have of Creative. The potential is so there... and I think the Zen is a pretty great product... but HUGE flaws like awful software and support... that's just too big of a part of this type of product to be overlooked.
- Darin

Zen Touch: Constant low batt

Hello.
I bought my Zen Touch in October, 2005.
When I wanted to turn it on yesterday, it said low battery so I put it on for charging.
After three hours of charging, it still said low battery. I put it on over night, but it still says low battery.
It's obviously broken somehow. Is there anything I can do to repair it, or do I have to return it to the store? (I hope I can repair it, I have my entire music library in there).
Thanks in advance for any help.

How did it revi've itself. I am having the exact same problem. I would really appriciate it if you told me how it got fixed. its really annoying.
thanx alot

Zen Touch new mod

I have a 3g ipod right now and like the way it feels. I do have some complaints:
- No WMA support. I had to convert my WMA to Apple's AAC format. Now I have two copies of a lot of my songs.
- Does not work with WMP0. I am not a fan of iTunes at all.
Now, I am looking for a new player. Is the Zen Touch easy to use?
Also, I don't want to buy it now if a new model is coming out soon. Does anyone know anything about a new model?

Haardt,
I checked out your review on the Zen Touch. Very informati've evaluation. In fact, this was one of the reviews I used when considering purchasing one. Under "Weaknesses" you mention that the battery can only be changed by Creative. Actually, the battery can easily be replaced by the user. Of course, doing so will void the warranty. However, this isn't a problem since your battery will die long after the warranty expires anyway. Lithium-Ion battery life should be far less a worry than battery capacity. I used to own a Rio Riot which had an internal Lithium-Ion battery. I owned it for about 2 /2 years and charged it to some degree almost every day. I thought the battery was dead because I was having charging problems. After buying a new battery, I discovered it wasn't the battery at all. It was the charging terminal that had come lose from the circuit board. The bottom line is these batteries will last a long, long time. By the time they die, there will likely be a newer model player you'll want to upgrade to.
Zen Touch battery replacement:
http://www.pdainternalbattery.com/touchinstall.html



Message Edited by sube586 on 02-0-2005 05:59 PM

The Creative Zen Touch Movement: Active Creative Us

Who out there wants a skin for their Creative Zen Touch? Who is tired of the monopoly that Vaja cases has and forces you to buy their horrific case for 70 Big Ones? Who is tired of the Creative Case that is included and is extremely bulky and doesnt even have a screen to see what you are doing? Are you not tired of having to take the Zen Touch of the cases everytime you want to do something? Are you tired of users that have Iri'ver and Apple's Ipod having infinite accessory choices while you are limited to 2 case choices? If your answers to these questions were yes, this is the new movement for you. This movement will bombard companies like Iskin and xSkin with emails asking them to provide a Creative Zen touch alternati've for cases that are protecti've, photogenic, and sleek. This method works because Iskin and xskin want to make $$$ and with more emails they know they will make more money. My Ipod counterparts show off their Ipods and protecti've them with the xskin exo3 which is only 0.7mm thick, and cannot defend my creative zen touch because I have a bulky case that makes it 3 times as big. With a skin, my creative will be protected from scratchs, perfect for style points, and i dont have to take it out of a case everytime I want to change anything. This movement worked on the Iri'ver site where they overloaded the system with emails for Iri'ver skin requests, and 3 months later, Iskin rolls out a skin for the Iri'ver. We can do the same. I encourage you to assist me in this movement so we can bring the Creative Zen Touch to the top of all mp3 players trampling the Ipod and Iri'ver alltogether. Now whos with me? Its time for action because we are the Acti've Creative Zen Touch Users
We are sending emails to these sites
http://www.iskin.com/store/I2feedback.tpl
On this site fill in your name and email and then paste this message (below) into the comment zone:
The Creative Zen Touch Skin Movement
This is the Creative Movement brought to you by Creative Zen Touch users. We have had enough with the horrible cases that are offered to us as choices. We are look to towards you for salvation. We kindly ask that you create a skin for the Creative Zen Touch, our forums are overloaded with request. The market for a skin for the Zen Touch has great potential to grow and we offer you as our first choice to do so. We are tired of the Ipod and Iri'ver users who can show off their sleek mp3 player complimented by a sleek skin and a screen protector. We wish we can do the same. We want to level the playing field for all mp3 players and we are asking you to do so. I have talked to over 80,000 creative zen touch users via the Creative Forum and they are all urging for a skin and are willing to buy it. That is a great potential market you have in front of you. Thank you for your deep consideration. This movement is lead by Creative user dmai7.
- Your Concerned and Ambitious Customer

actually about the skin thing
if u wanna change the skin of your touch you ll have to brake the warranty patch that is over a screw and with it end your warranty time.
for stuff that sticks over the case its alright
and yes there should be more accessories to this thing
have fun

Creative Zen Touch Skin PLEEEAASSEEE HELP!!!

Who out there wants a skin for their Creative Zen Touch? Who is tired of the monopoly that Vaja cases has and forces you to buy their horrific case for 70 Big Ones? Who is tired of the Creative Case that is included and is extremely bulky and doesnt even have a screen to see what you are doing? Are you not tired of having to take the Zen Touch of the cases everytime you want to do something? Are you tired of users that have Iri'ver and Apple's Ipod having infinite accessory choices while you are limited to 2 case choices? If your answers to these questions were yes, this is the new movement for you. This movement will bombard companies like Iskin and xSkin with emails asking them to provide a Creative Zen touch alternati've for cases that are protecti've, photogenic, and sleek. This method works because Iskin and xskin want to make $$$ and with more emails they know they will make more money. My Ipod counterparts show off their Ipods and protecti've them with the xskin exo3 which is only 0.7mm thick, and cannot defend my creative zen touch because I have a bulky case that makes it 3 times as big. With a skin, my creative will be protected from scratchs, perfect for style points, and i dont have to take it out of a case everytime I want to change anything. This movement worked on the Iri'ver site where they overloaded the system with emails for Iri'ver skin requests, and 3 months later, Iskin rolls out a skin for the Iri'ver. We can do the same. I encourage you to assist me in this movement so we can bring the Creative Zen Touch to the top of all mp3 players trampling the Ipod and Iri'ver alltogether. Now whos with me? Its time for action because we are the Acti've Creative Zen Touch Users
We are sending emails to these sites
http://www.iskin.com/store/I2feedback.tpl
On this site fill in your name and email and then paste this message (below) into the comment zone:
The Creative Zen Touch Skin Movement
This is the Creative Movement brought to you by Creative Zen Touch users. We have had enough with the horrible cases that are offered to us as choices. We are look to towards you for salvation. We kindly ask that you create a skin for the Creative Zen Touch, our forums are overloaded with request. The market for a skin for the Zen Touch has great potential to grow and we offer you as our first choice to do so. We are tired of the Ipod and Iri'ver users who can show off their sleek mp3 player complimented by a sleek skin and a screen protector. We wish we can do the same. We want to level the playing field for all mp3 players and we are asking you to do so. I have talked to over 80,000 creative zen touch users via the Creative Forum and they are all urging for a skin and are willing to buy it. That is a great potential market you have in front of you. Thank you for your deep consideration. This movement is lead by Creative user dmai7.
- Your Concerned and Ambitious Customer

my god, THANK YOU FOR SOMEONE SAYING THIS, man, they got em out there, but only in the UK, and i dont know about you, but i li've in the US and im dying for the exspect skins to be in the us, can SOMEONE please tell me where to get them in the US or someone make them, cmon guys at creative, if they can do it, you sure can

Where is my zen touch firmw

I've been waiting patiently but 3 upgrades for the micro and none for the touch wtf come on please creative throw us touch users a frickin bone.

You and the rest of us Zen Touch users. I wish they'd at least tell us when they plan on getting it out.

Where is the Zen Touch firmwa

Zen Touch users are still here you know...

LeecherX wrote:
Heh, I think he was referring to a new firmware, the one that has been promised to us from Creative for the past 3 months. (With MTP support, additional features, etc)
Yep im wondering that too. Its starting to make me feel like us Zen Touch users are being left in the dust as it seems creative has their priority with the micro and not the touch. They even show this with the little images like this all over the creative site but not one for the touch
[img"]http://images.americas.creative.com/images/menuads/leftnav_chicklet_upgrade2___6.gif">

Creative Labs Firmware Update: Zen Touch Overv

This message is to give Creative Labs a clear overview of what is missing/needs updating in the next firmware download.
) Touch Pad Sensitivity- The Touch Pad sensitivity settings need to be changed to provide a slower scrolling speed.
2) EAX Sound Features- Including EAX support just like in Xtra models.
3) Volume Synchronization- The ability to apply the same volume to all music.
I think all Creative Zen Touch users would have to agree that these are most important things to be updated.
Yes, it is possible to adjust to the sensitivity of the scroll pad, however for new users is somewhat a disappointment. Most Zen Touch users would agree that the Touch Pad is over sensiti've and that such a problem is one of the reasons users buy the iPod. Based on the reviews which potential consumers use to decide on a purchase the Zen Touch loses points to the iPod for having the over sensiti've Touch Pad. The comparison was very close and the Zen Touch lost by fraction of points which can easily be solved with an update.
The comparison result can be found here: http://www.mp3.com/iPod+vs.+Zen+Touch/stories/090.html
The Zen Touch lost by only 3 points, however the Zen Touch as everything over the iPod besides the little things such as the style, and clearly the Touch Pad.
The EAX feature is highly supported by Zen Touch users and more information an be found here:
http://forums.creative.com/creativel...&message.id=88
Lastly, another key features that was included on the Xtra models, but not included in the Touch was the Volume Synchronization. This is key for Ripped and Download music. The Ripping volume is often times different from volume that is provided by the MP3 download sites. This is another feature that is worthy of upgrade.
Creative has a lot of potential right now, mainly because the features on the Zen Touch outperform the iPod yet Apple still has the market on MP3 Players. It would not hurt at all to update these features mainly because the iPod has been around longer so they obviously had more time to perfect the MP3 Player.
Thus, I encourage Creative Labs to take a lead on the MP3 market by releasing the next firmware with these updated features.
No matter how you look at it the Zen Touch should be leading the MP3 market.
With these small updates I think more consumers will purchase these players, thus increasing Creative revenue.
Please Creative you have heard loyal customers speak out, now it would be a great time to show loyalty and boost your customer service reputation from great to the best support.
If anyone agrees or support these firmware updates please post here.
Sincerely,
-Coolrulez
Thank you for listening and please update me on any confirmated releases of a firmware update.

Coolrulez wrote:
This message is to give Creative Labs a clear overview of what is missing/needs updating in the next firmware download.
) Touch Pad Sensitivity- The Touch Pad sensitivity settings need to be changed to provide a slower scrolling speed.
2) EAX Sound Features- Including EAX support just like in Xtra models.
3) Volume Synchronization- The ability to apply the same volume to all music.
I think all Creative Zen Touch users would have to agree that these are most important things to be updated.
well, I have to disagree with #3. You should actually be able to set the Sync Properties on the Program you use to put music onto the Touch anyhow. the Easiest way to do this without this, is putting all music in the same format, and in the same size. Unless the recording/file is already bad, that should do you well. I use WMP0 and all my files were ripped in the same Quality, and if not, they were automatically converted to fit the specifications I chose, which was WMA-28KBPS. And mostly it all sounds the same. Of course, the classical music I listen to quieter than the Rock I listen to, but thats normal.

Zen Touch batt

On the Zen Touch 20GB player, is the battery removable?

Falcora wrote:
I belei've that there are batteries available that include detailed instructions on how to open up the case and replace the battery on numerous websites. The drawback is that it is difficult to replace the battery on the go.
Correct. The Zen Touch battery *can* be replaced, but doing so requires you to physically open up the device, which voids your warranty.
Ultimately, the only real reason you should have to replace your battery is if it becomes less efficient in a few years or so, just like every battery does.

Zen Touch Replacement char

I sent my Zen Micro back for its 2nd RMA, but Creative sent me a Zen Touch instead. Only problem is that I have no charger now, because the Zen Micro charger seems to be incompatible.
I am aware that you can use a Nomad Jukebox charger, but I need a UK version and they are out of stock.
Does anybody here know if any of these uni'versal USB chargers will work with the Zen Touch?
Any other suggestions?

OK, thanks for the help. I think I'll keep the Touch, as it took 9(!) weeks for Creative to finally get me a replacement and I don't fancy waiting that long.
I don't know why the Zen Micros keep dying (I've lost two!) - do you think it's caused by a head crash on the HDD?
Has anyone tried a mains USB adaptor - like this one?

ZEN TOUCH USER REPLACEMENT BATT

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