Zen Touch - WMA Backward Button Prob

I have realized that with WMA songs my Zen Touch crashes when I press the back button to relisten a song. In WMA DRM Songs protected It happen every time, in WMA normal songs some time, but not always.
There is any way to resolve this problem that was not format the player? Is mine or I have to way some firmware upgrade to resolve this problem?

>> i have this problem with tracks purchased through MSN music in WMP0. firmware .0..3 doesnt fix it.
Thank you for your information, I'm in the same situation. I'll hope that in a future a new release of the firmware resolve it. But on my hand I have only about 30 songs that probably I'll burn to a CD and re-rip with MP3 format.

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Zen Touch Front face buttons prob

Hi, I own a Zen Touch, and suddenly today, all the front face buttons virtually cease to work. In the past, the scroll strip sometimes worked, and sometimes didn't, but always with a little massaging, it ended up functioning again. I've read the other topics about this same problem and have tried applying various amounts of small pressure to the front plate to no success as well as installing the new firmware. The only response i Will get out of it on the front plate is pressing with quite a lot of pressure on the menu or back buttons and only then will these 2 buttons function. note: the side buttons work fine.
From reading other topics, it looks like I'll either have to return it or trash it. My question for you is, the player has only very minor nicks and scrapes from normal use except for a larger dent in the bottom left side of the player which occured 5-6 months ago. I bought the player late december last year. Would creative void the rma/warrenty because of something like that?
picture of it follows:
http://www.popepercussion.com/miscellaneousfiles/IMAG0003small.jpg

I had exactly the same problem with mine about a few weeks ago, all the facia buttons didnt work, including the scroll, but volume up/down, power button, and hold worked. Apparantly its when the front comes loose from the board or whatever inside so they dont connect, this is why if you push it down on the front (just to the left of the scroll pad for me) it seemed to work. I was told to access recovery mode but of course, because you cant hold play down (because it doesnt work) it wont access it. I emailed creative and they told me near enough straight away that I could send it back for repair. I got a new one sent to me Hopefully you shouldnt have any problems because I hadn't even got proof of purchase ( i brought it off amazon.co.uk about 0- months before) and they said I didnt need to send proof of purchase as they had checked the serial number. Hopefully everything should go ok then :smileytongue:

Zen Touch: Same unsolvable button prob

The player has been nothing but joy since I bought it. Flawless functionality with only minor problems with the Mediasource software, but nothing with the player itself. Just recently though, all of the face buttons and the scroll wheel stopped working. The only thing that was working was the power and volume buttons. I'll break this down:
At first (A few hours ago when it stopped working):
-~- All face buttons and scrollwheel stopped functioning at first.
Current:
-~- Player won't connect to computer successfully.
-~- Facebuttons now function if considerable pressure is applied (Quite a bit of pressure).
-~- Scrollwheel works relati'vely well now.
-~- Clicking the touch pad to select doesn't work.
-~- OK button works semi-decently (Requires more force than normal, not as much force as face buttons though.)
-~- Hear kind of a "squeeking" (Can't think of better word) when pressing down on the touch pad. Not sure if that was there before...
I've searched the board and seen quite a few people having similiar problems. I've tried popping the touchpad back into place and I can't get into the recovery console. My player is no longer covered unde warranty and will attempt to repair the hardware myself if no solutions arise.Message Edited by OrangeEater on 06-5-2006 :09 PM

Bump for great justice

Zen Touch FM Remote screen prob

hi all
i bought a Zen Touch FM Remote in aug last year and a mounth a go the screen keeps going off can anyone help me

The screen back-light does go off a set few seconds after a button/control usage. This is normal.
If that is not what you are writing about...try ONLY turning your Zen Touch player on or off by the PLAYER'S on/off button. This will initialize the player first, and then the circuits in the remote. This might fix any problems you are having.
It did for myself.
Sesquash

Zen Touch, WMA V

I can see the Touch plays WAV, MP3 and WMA files. From experience, I also know it plays various bitrate files of WMA. Can it play WMA VBR? I can't find technical specs on the player to find out not just what format it plays but what varieties of each format. Thanks.

See if Running a Clean up in Rescue mode will fix the freezing. Torstein. Please help me with my post: A Petition to ask Creative to update the firmware of the Zen Touch to Include EAX capabilities.

Zen touch head phone jack prob

I've had my zen for just under a year now and i've recently i've started using it more frequently and realised that there is a problem with the head phone jack thats on the mp3 player.
I bought zen touch from Hong Kong(because i was on holiday there), however i li've in England and i am not sure whether i can get a replacement player or not.
Can anybody help me?
If i can get a replacement player, is there a shop that i can visit in person? because i find it insecure to send things to shops by royal mail. If there is can somebody give me the address of the nearest one to me? I li've in Nottingham.
Thanks for help in advance.

Thank you for the information, can I please have the photos so I dont destroy it entirely !. Take care,?Simon?(Dublin, Ireland)

Zen Touch 40G drivers, MTP, prob

Here my problem....
I installed Nomad explorer and stuff that came with the player. Then i tried updating the firmware (probably something i shouldn't have done)...it crash... so i installed the newest drivers from the creative web site on another computer and its work perfectly. Now back to my own computer its not. I uninstaled Nomad explorer and the old plugin then installed the newest plugin .... still not working. When I plug the player in my Usb port it reconize it as a MTP device but its not in my Usb2. I use Win Xp Pro. with Sp2. Anyone can help me with that ? I dont know what to do anymore and i dont want to reformat my computer
oh, and each time i connect the player in my usb2 port its dectecting it has new hardware and want me to find driversMessage Edited by Synoawk on 02-4-200604:03 AM

With the MTP firmware you DO NOT need to install any Creative driver for it to work. The drivers are provided by Microsoft and are included in Windows Media Player 0, so make sure this is installed. Nomad Explorer will not work, and your Media Source and Media Explorer will need to be updated. There are 3 hotfixes which should be downloaded, get them here. You can also read that for further suggestions on getting your player to work.

Thank you for guidance on Zen Touch power failure probl

Hi
Just wanted to say thanks for the help i found here when my Zen Touch's power button was lit but nothing was on the screen and it wasn't responding to anything i did!
I was literally really freaking out that all my music would be gone and i'd have to buy a new one (really can't afford to) when i thought to try online and see if anyone else had had this problem and found some people had and that they'd pressed the reset button with a paperclip and that it had solved it - with breath held, i tried this and it worked so thank you all very much - Phew x4000!!
LisaMessage Edited by lisamclisa on 03-24-200605:4 PM

Ouch, very unfortunate timing for a PC crash/freeze.
If the player won't even go into Rescue Mode at all, then there is little else you can try. It would be best to contact Customer Support anyway to see what they advise, and to see if there's anything they can do to assist you.
Cat

Zen Touch button prob

The buttons on my Zen aren't working when I press them, the odd thing is the touchpad and the on/off button work fine its just the others/main ones that stuff up

Try reset first:
Insert a paper clip into the Reset hole on the lower left side of the player. If that doesn't work go to rescue/recovery mode:
Creative Zen Firewire / USB 2.0 / Zen NX / Zen Xtra / Zen Touch
Ensure that the Jukebox Zen is turned off.
Hold down the Play/Pause button and insert a paper clip into the Reset hole on the Jukebox Zen.
Remove the paper clip from the Reset hole.
The Jukebox Zen will enter the Recovery (Rescue) Mode (release the play/pause button) and the following options will be displayed:
).Clean Up (Performs a disk scan on the players harddisk)
2).Format All (Formats the players harddisk - Note: all contents will be lost)
3).Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen)
4).Reboot (Reboots the device).

USB 1.1 & Protected WMA on Zen Touch quest

Im thinkin about getting a Zen Touch and i have a couple of questions.
The first im sure i can get an easy yes to, does zen touch support usb .
The second however, is a question that i often find avoided on sites and put in fine print.
Many companies advertise supporting WMA format, but not the <EM>protected</EM> WMA format that music stores such as Musicmatch sell.
My question obviously, is does the Zen Touch player support protected WMA files that i download from Musicmatch?
Thanks
p.s. Does the Zen Touch have a "shuffle" feature like on the iPod that shuffles all the music or just the music on your playlist?Message Edited by JKORCA on 03-08-2005 0:39 PM

'Yes' to all three questions:
USB . compatible - yes.
Can play WMA protected DRM - fairly certain it does, but I've never used it myself - anyone want to confirm?
Shuffle all - yes - there's a button the front labelled 'random' which shuffles all the tracks on the player.

Buttons on Zen Touch performing the wrong funct

I've had this problem for a while now on my Zen Touch, where often times when I push the Menu button it acts as if I pressed the Random button instead. At first I though it might have to with the proximity of the buttons to each other, but the other day I hit the Rewind/Back a Track button and it initiated Random mode. Anyone else have this problem or know of any solutions?

I also have the same problem. Is there a fix for this?

Zen Touch Touchpad Prob

Anyone else experience a problem where the touchpad stops working for any amount of time. For no reason it stops working, either when i first turn it on, or while im using it. It wont scroll, it won't detect my touch... however the buttons still seem to work like I can go back to the menu screen. Is this a common problem, I dont like it very much and am pretty sure I'm gonna have to exchange it.

Hello everyone... I purchased my Zen Touch 40GB on 2/3/2004. For the past fi've months, I've never had a problem with the device, not even a need to reset, until today. The touchpad no longer works. It only functions sporadically despite resets, clean-ups, and a reinstall of the firmware. It's doing the same thing cited by the OP. Does anyone know of a fix for this. If I had to return it to creative, any ideas what it would cost to repair? I hear they give you a refurb back. I have 9002 tracks on my player and would hate to lose them. Any help would be appreciated. Thanks.

Zen Touch display prob

It's not a big deal, but having just received a replacement Zen Touch after my last one froze, there's a display problem which is annoying me...
Whenever I open a "window" within the screen (for instance, the volume control, or the window that opens when you click on a band name - "Play / View Albums / View tracks" etc), the vertical bars at either edge continue outside the "window" and on to the top and bottom of the screen.
Should I be worried, or do I just have to learn to love it's

Problem has been solved with a simple reset
I switched off the Zen
Then pressed the play/pause button and inserted a paperclip into the reset hole
Then removed the clip and released the play/pause button
Interestingly enough I didn't get prompted to format the phone or anything else, but it has cleared the problem.
Weird I think - but seems to have worked.
I had downloaded the latest OS/Firmware incase I needed to format and wipe the whole thing, but it wasn't needed.
Thanks for the responses though.
Cheers.

Zen Touch freeze prob

Today, my Zen Touch decided to stop responding...to anything. When I power it up, it goes to the last song I had played, but it doesn't respond to any buttons at all. I can't even turn the unit off until it idles for 5 min and shuts off itself. The player however does respond to Media Source and I can add and remove music to it. I tried running rescue mode but to no avail because nothing shows up on the screen. I had the player for a little more than a week now and I never dropped it or anything like that. Any suggestions?

Ok, I made it into the recovery console, but I erased the firmware =$
How do reinstall new firmware? Creative has zero firmware updates for the zen touch, not even the original firmware is listed there. Now I can't use my player at all! HELP!

Zen Touch Screen Prob

I have had my Zen Touch for almost 2 years, and have never had a problem with it until yesterday. The screen is now completely blank. The blue backlight and blue power light still work, as do all of the buttons. It still plays all of my music, but the LCD screen is completely blank so I can't see the song, album title, track time, etc....
I've tried the reset button a few times, turning it off and on, and even plugging it into the charger, all with no success. I'm in the process of running the battery down to see if that helps, but I doubt it will. Anyone face a similar problem or know of a solution? Is it broken for good? Please help!
Thank you!
-Jeremy

Yes,
I've got the same problem. The unit is about a year and a half old now. One day it worked and then poof it didn't.
I sure don't know of a solution at this time. From reading the posts on this forum it sure seems like this is a fairly wide spread problem which has a lot of consumers very upset with the poor quality of this unit. As many people have posted I find it hard to imagine that the cost of getting the unit repaired would be warranted.
Up until this point I was very happy with the unit and because of this both of my children have Creative products (a Micro and a Vision M).
I wonder if we have any makings of a class action suit here?
I can tell you this, if either my daughters or son's unit give less than acceptable lifespan then I will never, ever consider purchasing another Creative product again. Great performing product, very easy to use, lousy lifespan (seem to be pre-programmed to die shortly after warranty - seems to be a common trait of electronics these days).
I'm currently considering the Toshiba MP3 products - looks very nice, hopefully better quality.
Please post any solution to this problem or information regarding getting the unit repaired.

Zen Touch - WMA Backward Button Prob

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