Zen Touch wont load firmw

I'm in recovery mode and select "Reload Firmware"
after erasing the old firmware i plug the player in, windows recognises that it has been plugged in (its visible in Device Manager)
i then run ZenTouch_PCFW_L4__0_03-.exe which says that the player is NOT plugged in ?
duh !! where do i go from here

Dave,
I have found that if I hold the player in my left hand with my right sock rolled down whilst looking at Ibanez guitars on ebay helped me when trying to load the firmware.
Like the whole Zen touch experience it all depends on the Lunar cycle etc.
Good luck

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