ZEN V.. A pain in the but

Hey y'all,I just purchased a ZEN V mp3 player. I installed all the necessary programs to my computer, but when I go to ZEN V Series Media Explorer it tells me my device isn't connected to the computer, and it definitely is. Can anyone please help me? If not, I'm going to return the stupid thing.

I had a similar problem. Took me a few days to work through the problem with the aid of Creative Support. Eventually, I had to disconnect all my USB devices & uninstall the controller. I then connected my Zen to a USB 2.0 port (on a PCI card), I also connected my USB Modem. On restart Windows detected the Player & the Modem. I then went to the Creative support site and selected Auto detect. This identified a Firmware upgrade for the player. Once this was complete I reinstalled all my other USB devices. Now working OK. I have to admit I was close to giving it up. Glad I didn't because it really is a great little piece of kit. See below for advice from Creative support,?[color="#cc0066"]Thanks for contacting Creative Technical Support.
Try connect your player to the rear usb port of your PC, reason is that
usb port of nearest to your mainboard, which provide more power than
your front usb port. (Make sure you not using sharing hub)
- Try a different USB cable, or switch to a cable that is known to
function properly.
- Try a different USB port, or switch to port that is known to function
properly.
- Temporarily disconnect other USB devices such as cameras, scanners, or
printers, etc.
To check if your player is properly connected to your PC
You can check? if the player is detected in Device Manager.
- Click on Start => Run. Type: devmgmt.msc and click on OK to launch the
Device Manager
Do let me know if you can see any Yellow '!' or '?' marks under USB
Serial Bus Controllers Category Windows Portable Device Category, or
Unknown device Category. If you see that, please completely remove the
USB controller and letting XP rebuild the USB controller and clean up
the registry. Thus go into the Device Manager, under the Uni'versal
Serial Bus Controller, delete all USB controller items in the Device
manager, then let the operating system re-install the entire USB driver
system.
If you can see the device under the Windows Portable Devices, try?
right-clicking on the player and select Update Driver. Using the Have?
Disk option, point the location to C\WINDOWS\INF on your system?
directory by default.
Take a look at more troubleshooting steps at http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=4275
[color="#cc0066"]If the problem still persists, you can try to do the troubleshooting
procedure again on another pc.
Please retain all the previous correspondence when replying to this
email.

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PaulS7 wrote:
Thank you. I'm trying that now. I see that I can reload the OS (Firmware). Does anyone know where I can find out what the latest firmware is to see if I need to upgrade? How do I find out what the latest firmware is and where do I go to upgrade?
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