Zen V 'Firmware problem'

Zen V 'Firmware problem', So, one day i was putting in some new music into my Zen V and the transfering canceled in one momment my Zen shut down and now i cant even turn him on. Now when I put him into my USB its turning on theres logo of Creative and few secs later on screen is written 'firware problem' ofc I downlloaded a new firmware but here is another problem my computer dont see the Zen, but when he is in USB it looks like he is charging battery. Can someone help me with this?
s I solved the problem, now my mp3 is charging normally.

You can see this method to rollback Windows Media Player properly.
http://www.microsoft.com/windows/win...ionofthePlayer
Jason

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I need help , 8GB ZEN has 'Firmware Problem' mess

Hi there I'm from Singapore & I bought a 8GB ZEN from West Mall's Harvey Norman last Oct .
Eariler on , I realised that my ZEN has a 'Firmware Problem' message displayed on the screen . I try as might to reset the player countless times but no matter what , the message still appears & to make things worst I tried to call the customer/techincal support hotlines but they're closed for the day :S
I don't know what happened , it was still working fine this morning when I brought it to Uni . Does anyone know how to solve this problem ?
Thanks
Karen

If you get the firmware error, you can go into the Recovery mode by holding down the Play/Pause button while turning on the unit. Then do a 'Reload Firmware'. This will clear the firmware. Download and run the Firmware update from the Creative website for the Zen. This should reaload the firmware with the latest version.
If that fails, just bring the Zen and the receipt down to the Creative service centre and they will take care of it.

Need Help Urgently Zen Micro "Firmware Problem&qu

Hello,
I've had my Zen Micro for a year now and due to a "screw up" when i start my player it displays the error "Firmware Problem" and start up in recovery mode. When I try to reload the firmware the update application on my pc it says "Your player is not connected" now can I fix this so I can start using my wonderful Zen again?
PC Specs If needed: Windows Media Center Service Pack 2

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro firmware problem

I installed my new firm ware on monday and things were going good until about thursday my zen micro would shut off for no reason in the middle of a song when i turn it back on its turns back off right away so i have to remove the battery to fix it but after an hour of use its turns off again unexpectedly. i hope i dont have get an rma. is it the new firmware? i never had any problems before please help

I have had my zen micro about 3 weeks now or a month im not sure. well i installed firmware on it and i think its the lastest version its 2. and today i was listening 2 it and all of a sudden it stopped so i turned it off then back on and the first thing that pops up is firmware problem. so i go here and do all the ste
ps.
i rebooted. disk clean up. reloade firmware and put it back in. now it is still there. i dont think this is a major problem i just need some help on how to fix it. thanks

ZEN 4G FIRMWARE PROBLEM !

hi, I am from Portugal and?my mp3 has a firmware problem. I tried to install "Automated firmware update and/or formatting for CL MP3 players" but it does not work because it says that is impossible recognize the connection between computer and zen system.Where should I go to support my Zen mp3, in Portugal ?tHANKS

Hello Marijntj,
You may want to check out this thread. See if that hel
ps.
Welcome on board!

Zen Micro "Firmware Problem&qu

Okay guys, I need your help. I have a 4 GBsilver Zen Micro (not photo). This is my second one. The original one had headphone jack issues. So I've had this unit for about 0 months. Now, yesterday I was listening to the Talking Heads when it froze up. I didn't drop it, it just froze. So I took the battery out and put it back in. It said Rebuilding Library. Okay, fine,. this has happened before. But, then the status bar froze up about 3/4 the way to the end. Then about 3 minutes later, the screen says "Firmware Problem." What should I do? Should I reinstall the firmware? Where do i get it from?

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro - Firmware Problem on start

Hi, I have recently begun getting an error on my Zen Micro about a "Firmware Problem". When I switch on my MP3 Player it goes into the normal startup procedure, Copyright and?Creative logo but than I get an error message saying, "Firmware Problem". When in this error message I am unable to do anything, the computer will not detect it and I cannot get into safe mode or the main menu. Please help!

Go to the website download page and download firmware version .xx.xx. Disconnect the player from the computer and access the player Rescue mode. Select Reload OS option and wait for prompting to connect the player. After that, run the firmware update you have downloaded.
Jason

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen micro firmware problems, HELLLLP pleeee

i hope someone can help me...
i just got a zen micro for christmas
and it was working great
then today i was listening to a song, and i hit the pause button to hear something my dad was saying, and it didn't pause, i tried again, no luck. so i pulled the battery out and put it back in, and the screen says Firmware Problem and wont respond to anything i do. I tried downloading new firmware, but my computer like doesnt read the connection, when i plug it in nothing happens.
has this happened to anyone else?
can anybody help me?
help is much appriciated
seriously.
thank you!

nevermind i figured it out by myself
i just deleted my old firmware, and downloaded new.
is that correct?
well, it works. so it probably is right.
if not...oh well.
im floppy finished. :smileytongue:

Zen 4gb firmware problem

I have a problem with my zen, i bought him a year ago. there was standing: Firmware problem, but i downloaded the newest firmware. does any body has a tip?
thanks Marijn

Hello Marijntj,
You may want to check out this thread. See if that hel
ps.
Welcome on board!

Zen Micro Firmware Problem.. HE

hi.
i just baugth recently the Creative Zen Micro 6G, about 2-3 monthes ago.
two weeks ago the battery started making problems it wouldn't relode it self with any posible USB.
after i tried again and again it suddenlly workd, but the device said "Firmware Problam" and it went straigth to "Recovery Mode" which has the next options:
. Clean up
2. Format All
3. Relode Firmware
4. Reboot
i tried them all but nothing is making it relode the firmware even when the device is connected to the comp.
it's like it's destroid and i cand install the drivers.
can someone help?!

To reload the firmware follow the advice here in the Zen FAQ at Nomadness.net.

Zen Micro: firmware problem with 2.00.

Hello,
I just bought the Zen Micro and did an upgrade of its firmware to 2.00.2 before playing around with it.
I then ripped CDs using WinMP 0 and tried to sync the device.
After around 30 songs, the Zen Micro did not accept any more songs.
I also tried the Zen explorer way by copying files directly to the device.
Same problem after about 30 songs, the device stops responding...
Any clue?
Thank you
Nicolas

First easy thing to try is a disk cleanup. To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If that doesn't help, and to check if there is an issue between your PC and the player, try and find another PC you can test with. If the other PC works OK this suggests a USB incompatibility, so the quick solution might be to buy a good quality PCI USB card like Adaptec or Belkin. Not a wonderfully elegant solution, but USB cards are generally cheap and it might solve the issue immediately.

Zen Mirco Firmware problem (like everyo

Hello,

 I recently purchased a Zen Micro for my wife for Christmas and she absolutely loves/d it. The problem is like everyone else?s with the firmware update to 2.20. It?s pretty obvious what is happening?. Halfway through the installation, the firmware loads and changes the device (I get another ?Windows has detected new hardware? window, even though the drivers were already installed when I first plugged the Zen in, and it was running fine). At that point, the rest of the firmware stops because it has no idea what it is loading a firmware to. I can try to load the drivers for the ?new? Zen, but it always fails, as it cant? find them. The reason is because I no longer have a Zen .0 or whatever. I now have a Creative Zen 2.20 that the PC cannot detect because it has no drivers for the 2.20.

 The device is still listed in my Device manager as ? Creative Zen Micro? but of course no drivers work. When I restart the Zen, I just get ?firmware error?. So unless there is some way to get a nice 2.20 driver or ANY driver that is going to let me access my Micro now, it will be shot. This is the second one (I exchanged the first one for the same model) and I am starting to think that the reason the Zen is sold out everywhere is because everyone is exchanging them.
Any ideas of what to do next?

The v2 drivers are provided by Windows Media Player 0, so ordinarily should be installed automatically.
Try selecting reload OS/firmware from rescue mode, which will erase the firmware (I assume you have none loaded anyway?) then connect to the PC and check in Device Manager to see if the player is detected, without error, and with a driver version.
If you still have problems search for the link "problems with connecting using MTP firmware" in the FAQ post.

[ZEN Touch] Firmware Problem & Recovery M

Hello.. I'm italian so i'm sorry for my bad English.. You try to understand to me, please.. I use Babel Fish translation for translation..
At 5/0/2005 I have bought a Zen Touch 20Gb in Modena (Italy).. The device has always worked well and I am much content of my purchase.. But a day an error message has appeared to me.. This message spoke about problems with firware, so I have entered in the recovery mode and I have tried to put a new one firmware on my device (I had never update my firmware, there was still yet original firmware)but I am not successful to complete the update.. Now the device is always in the recovery mode (in the high part of the screen is written Creative Zen Touch v.0.0.0) and there are four options: )Clean Up; 2)Format All; 3)Reload Firmware; 4)Reboot
I cannot load firware 'cuz the computer read the device like external hard disk of 20MB (this is not an error 20MB instead 20GB) e the program that load firware says that the device is detached, also when the device is attacked to USB..
Can you help me? Thanks for your attention

OK, here is the answer... Remove anything to do with Creative Zen. All software. They key to this is having Windows Media Player 0. If you have , rollback. If you have 9, upgrade to 0. Reboot. Attach the zen - it should be automatically detected and installed. Run the upgrade to firmware 2.. That should do it. Remember, the key is Windows Media Player 0. I had this EXACT same problem, and I was able to fix it by doing this.

Zen V 'Firmware problem'

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