ZEN V, I NEED HELP PLEASE HELP

OMG I JUST ORDERED A ZEN V GIG YESTERDAY....
It broke when I was trying to fast forward it.
The Screen remains on, and so does the light.
BUT IT DOESNT WORK, if i press any button, it wont do anything
Off Button--->Still Frozen
Lock Button--->Still Frozen
Play, go Bak other buttons-----> STILL FROZEN
HOW DO I FIX THIS????
please heLP me, its only day old....
please help me
please help me
please help me
THANK YOU

I just had a similar problem. I've had mine for a little over a month - I was listening to it yesterday - I paused it and when I went to unpause it, it was jammed - I've tired resetting it numerous times - I've tried recharging it and I've let the battery die but nothting seems to work it seems to remain jammed and I've run out of ideas
If you have any ideas please let me know
Rick

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