Zen V Plus 8GB free

Hi all,
Bought myself this player this week, installed the software (organizer and explorer), went to the creative site to update player with latest firmware and auto updated the software to the latest versions.
Everything went okay. Then I tried to fill the player with music, all mp3 from an external hard dri've. I was able to upload 5 tracks, leaving me approx. 6GB of space. Then everytime I tried to add another song, the player freezes and the program I used didn't respond any longer. I tried via organizer, explorer, WMP, drag and drop in windows explorer. All without success. Even formatting the player didn't work. Now it freezes after just track. So I am continuously pressing the reset button because the player stays in "docked" mode, i.e. not responding.
Does anyone has a solution?
Thank you!
Tom

This happened to me on my zen v plus 4GB.
I fixed it by resetting and then starting in recovery mode and choosing the "clean up" option. To do this, reset your zen through the pinhole. Then hold down the play button while turning the player on. When you see the creative logo on the screen, release the play button.
A recovery mode menu should then appear. Choose "clean up". That's what worked for me. "Clean up" doesn't delete anything from your player, but the format option will. Also, definitely don't choose "reload firmware" unless you have a copy of the firmware on your computer!
See:
http://93.95.7.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=45,E=00000000008699925,K=524,Sxi=3,VARSET=ws:h ttp://us.creative.com/,case=4794
for more details.
Hope this helps!
dordale Message Edited by dordale on 0-07-200704:44 PM

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for more details.
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