Zen V Plus - Charging Prob

I've plugged my new Zen V Plus into my USB port, and the battery charging indicator has been flashing as expected. However, 9 hours later the battery indicator is only showing about a quarter charge. Any ideas?Thanks?Stompa?

You're right, I didn't have the driver. If it's not actually charging, then I'm a bit surprised that the battery indicator flashes (implying that it is charging).

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Strange Zen V Plus charging prob

After working fine for 2 months, my player suddenly won't take a full charge: after 6 hours it has only enough power to produce a faint amber screen read out and play part of a song. Does this mean the battery is no longer charging? My computer still recognizes the player, and I can add media when it's plugged in.

You're right, I didn't have the driver. If it's not actually charging, then I'm a bit surprised that the battery indicator flashes (implying that it is charging).

Zen Stone Plus Charg

Good day! I have a problem with my Creative Zen Stone Plus unit. The battery does not get a full charge and according to my Creative Media Lite, it's only 20% or so full. However, when I turn the player display on, it indicates that the charging is already complete (blinking blue LED and a plug sign instead of the lightning sign). In turning the product on, it reads that the player only has two bars? left and then turns to one bar after just 5 minutes of playback. This is crazy since I charge it as sson as the battery indicator reaches one bar. So obviously, it isn't charging. I've already installed the new firmware, resetting and formatting the player, and everything else that I could think of I've already tried them. Went through the messages in this site and all I can see are problems with their own players and no worthwhile solution from the Creative Tech team. I went on as much as to locally look for the service provider of Creative here in the Philippines but they all seem to know less than myself regarding the product.
A side question and comment is if it would be better for my battery to run until there's no more bars in the indicator left (not necessarily drain it) or charge as soon as it hits one bar. The crazy thing is, I'm presumming with the hassle that it is producing, most probably the battery is not in its optimum condition anymore due to the trials that I have been doing to resolve this problem. The crazy thing is that the service provider I've been mentioning also told me that I can charge the player even when it is on, now reading the messages and from my stock knowledge I realized that what she did was irresponsible and utterly detrimental for my battery. This is such a sad condition considering that Creative is just building its name and they seem to be unable to provide a good customer support base for their clients.

Not sure if this hel
ps.
.. I had a similar issue with my new Zen Stone.... Following it's first charge (+3 hours), I used?the player?until the battery went 'flat' and it turned itself off... I tried to charge the player up several times?without success - Creative Media Lite continually reported the battery as having 7% charge - but this never improved... Prior to me taking it back to the store I bought it from, I did a 'reset' (paperclip hole on the top side)... Low and behold - the player started to charge up again....

Zen V Plus Charging Iss

I just bought a new mains charger for my zen v plus today because i was fed up of charging from my pc. But when i plug it in the little "charging" animation does not come up on my player and the battery does not increase, what shall i do?I have the latest firmware and everything

The mod is quite simple really. The USB charger only uses 2 of the 4 wires as +5v and 0v, the other 2 are the data lines D+ and D-. The Creative charger uses these data lines to make the player think it's connected to a PC hub - a standard charger doesn't. USB protocols (www.usb.org) state that a USB hub should have two resistors (between 5k and 22k) connected between each of the data lines and ground to provide a bias voltage that the host can read to determine data transfer speed. As long as the charger cable has all four wires available inside the cable then the mod is easy. Take the charger apart and solder a resistor between each of the data lines and a ground 0v point. The standard wiring colours for USB are black-0v, red-5v, green and white-D+ and D-. The resistors need to be soldered inbetween the?green wire and ground and between the white wire and ground, making sure that the wires aren't connected to anything else inside the charger. The player takes about 4 or 5 seconds to register that a charger is connected. Hope this helps,?Karl. PS if the cable doesn't have all four wires inside the cable then you'll have to swap the cable as well.

Zen V plus charging quest

Can I use the uni'versal travel adapter that comes with the Zen Micro to charge the Zen V plus?

While I'm in this topic, I have a question. If I bought the uni'versal power adapter, can I play my Zen V while it is charging?

Zen V plus tuner prob

Hi,
I'm just?playing with?my new Zen V Plus player, and I cannot figure how to delete "empty" preset places on radio tuner section - it's frustrating to have more empty places than (favorite) radio stations?Thank you for your help...

LysitheaTung,
Would you post up more details on what happened to the Contact us page?
For repair enquires on the Zen V Plus, you will need to get in touch with support. They will be able to advise on this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Nano Plus transfer prob

Am having trouble transferring .wma files to my Zen Nano Plus even though it has 590MB free. When I try to transfer anything using Creative Source I keep getting a "transfer error" message. Have tried reorganising files into folders to cut down on memory used in the root folder - but it doesn't seem to help. It's even stopped letting me transfer between folders. Has anyone else had this problem.. Anyone know what to do??

I'm having the exact same problem with my Nano Plus, and I've only had it for a little over 3 months. I contacted technical support and they told me to download the Firmware update and gave me these directions:
Zen Nano Plus Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=2720&dlcentric=9423&Product_ Name=ZEN+Nano+Plus&OSName=Windows+XP
To install this firmware upgrade, do the following:
- Connect your player to your computer.
- Double-click the firmware upgrade file.
- When prompted to set your player in Recovery mode, disconnect your player from your computer.
- Press and hold the Play button while connecting your player to your computer's USB port.
- Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
- Release the Play button when the "Find New Hardware" dialog box appears on the computer screen.
- Follow the instructions on the screen to install recovery drivers for your player.
- Double-click the firmware upgrade file and follow the instructions on the screen. Ensure to select the "Format Data Area" option within the Update.
However, at step 6 my computer did not recognize my player with it being on and neither did the Firmware. I responded to Technical Support and told them this. They said it seemed like it needed repaired or replaced! Even though there is a -year warranty, there is only a 3 month labor warranty, which means if you send it in to get fixed and it has passed the 3-month labor warranty, you have to pay a $24.95 diagnostics and handling fee. If you're in this situation, they said the best thing to do is try to exchange it wherever you bought it first. I hope this helps!

ZEN V Plus sync prob

Hi all
I have just got a Zen V Plus (8gb) MP3 player. I have installed the relevant software (Creative Media Source 5, ZenCast Organizer, Zen Media Explorer). I am running Windows Vista 32Bit. ?
It is doing everything that I would expect it to, except that it will not sychronize correctly. I can get files onto my MP3 player, but as I use my player mainly for podcasts, it would be extremely helpful if it would sync - both adding new files automatically and deleting old podcasts.
Everything seems to work well, but I get "transfer errors" on all files, and the only details it will provide are "general error". Is there anything I can do to allow the sync manager to work?
Thanks,
Ed?

LysitheaTung,
Would you post up more details on what happened to the Contact us page?
For repair enquires on the Zen V Plus, you will need to get in touch with support. They will be able to advise on this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen v plus connection prob

I had bought zenv plus mp3 player yesterday.
1. Installed all the software in the cd.
2. Then i connected my mp3 player to the system usb port not the hub.
3. In 6 hours it charged only /4 part of the battery.( why is it taking so long )
4. event though the player is connected still click on "ZEN V Series Media Explorer" it shows no player connect. (why is it happening does this need whole battery to be charged )
5. I meet all the hardware and software requirements.(xp service pack 2, 52mb ram, media player )
6. I also tried to update the driver from device manager but i am getting this error.(why is this error coming )
please suggest me why my player is not shown on the pc.
Message Edited by adikai on 04-7-2008 03:28 AM

adikai,
You might want to try uninstalling the MTP device entry in Device Manager and let your system redetect the player again. If this does not help, please get in touch with support for further assistance.

Zen Micro Battery Charging Prob

I have a Zen Micro, had less than 2 months, after the battery going completely flat i have suddenly got a problem with charging it.
The player has the latest version of the firmware from creative.
I can plug the mains charger in and the icon in the corner flashes to say that it is charging, i have left this to do it overnight.
I come to use the player the next day and the battery indicator shows it has only got one bar on the battery icon.
After 2 hours of use the low battery warning comes on and it will not let me do anything at all until i charge it again.
I can use the player while it is charging, but if i remove the battery and have the charger plugged in i cannot use the player.

i had this same promblem. basically when i installed the software something went wrong and my pc wasnt reconizing the micro. so just reistall everything and try that. went its charging it should have the icon in upper right hand corner and also say DOCKED.

Zen V Plus Display Prob

Hi
Recently i bought a Zen VP, unfortunetly after 3 days of use, the screen started to display two horizontal lines of black pixels, so i returned it to store. It was sent to repair under warranty.
Three weeks have passed since then, and about two days ago i went to store to collect it. They have sent me a new player, and everything seemed be working fine! But, today a vertical black line appeared in the left side of the screen. My question is. Is this normal in the Creative players? And does anyone else has this kind of problem?
Thank you.

It is not normal, you should leave your player for repair again, use your guarantee as many times as you need, I think you have been a little bit unlucky but they are great players!

Zen V Plus Driver Prob

Hi Guys, i've bought a MP3 Player and everything fine, good player, nice aspect.
Ive installed the sotware, restarted the computer and when i connect the usb to the player it cant install me the driver. It gives a error in MTP dri've saying:
A error has occured during the instalation of the device
The specified service doesnt exist as an installed service.
So i have the driver installed but it simply doesnt work and my computer doesnt detect my player.
What can i do to fix this? Anyone whith the same problem?
I Have Windows XP SP2 Installed

The MTP devices require several Microsoft windows system services to function.
Its possible that one of those services?didn't install or was possibly disabled.
Used to have a list of the dependencies from the Microsoft MTP developers kit, will have to see if I can dig it up. I know it has some dependencies on the "Windows User Mode Driver Framework" service in windows. Have seen some OEM distributions of XP that by default have the service set to disabled or manual instead of being set to automatic.
Users who have problems with Windows media player 0/ not seeing an MTp device generally should?check under windows services to see the service is installed.
And you can also check to see if the service is running by looking for Wdfmgr.exe in the windows process list. Based on your description of your problem, and how uninstalling it and reinstalling it fixed the problem.
Sounds like it is possible that the service wasn't installed and functioning.
This service is most likely the most important component that gets installed as part of Windows media player 0 to allow support of MTP hardware devices.Message Edited by gmandual on 0-3-200704:38 PM

Zen V Plus Pixel Prob

Do anybody know, if a dark line of pixel can be easily?fixed. You know, I li've in Greece and it is too difficult for me to send it abroad. It a line of one pixel width and its lenght is across the screen. Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

For a hardware problem (which that sounds like), there is nothing I could advise other than sending it off for a repair/replacement. If you only just purchased it, the store may be able to assist. Otherwise you'd have to contact Customer Support for assistance.
Cat

Charging Zen V Plus with travel char

My Zen V Plus charges fine through the USB charger. It will no longer charge on a regular AC (travel) charger which it used to. When I plug in the charger it turns the device on and does not charge. Any help out there. Again, this is new, did charge through charger. Thanks, Bob

This has been discussed a few times on here. If the charger you're using is not a Creative one or a 'modified' standard charger, the player will appear to charge but not actually take any power. The player will turn on and off like it's charging but nothing actually happens. Creative have added a few extra components inside their charger that the player tries to recognise when you connect. Depending on the firmware version you can mod a standard charger quite easily to work with the Zen V+. Do a search for charging problems and you'll see quite a few people have had the same problem.

What video formats does zen v plus use?

i use windows media player and i dont knwo which video format to convert my video to so i can sync it onto my player i have zen v plus i use windows media player i do know how to convert videos but i need to know which format.

Bumping this thread for a reply from Creative staff. Surely somebody knows the behavior of the Zen V Plus firmware?
Is it true that the current firmware of the Zen V Plus requires some sort of software sync with Windows XP before the charging "lightning bolt" logo will appear on it, and its battery will take a charge.
Based on my testing (above), it seems as though plugging it into a passi've 5V USB power supply will supply energy to the player, and run the electronics from the power supply, but it will not charge the battery. Only my Windows XP laptop USB socket will charge the battery.
Or is it possible that a particular set of charging voltages/currents must be present before the Zen V Plus charges? For example, a higher current than the 700ma and 000ma ratings of the two power adaptors I plugged it into?
Thank You...

Zen V Plus - Charging Prob

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