ZEN V PLUS - Depleted Batte

I bought a Creative Zen V Plus (pink version)?for my neice for her birthday on 7-2-2007. She only used it a few times and then it stopped working. Recently I was wondering why i haven't seen her using it so i asked her. She told me that it hasn't been working for a while. So i had her bring it o me to see what the problem is. I am a little familiar with the Creative MP3 players because i have the Zen M 30gb and i also purchased 2 more ZEN M 30gb for my brother and sister and also a Zen V Plus (black and green) for my nephew. So as you can tell i love the Creative brand. I am not sure what is wrong with my neice's Zen V Plus. When i try to turn it on it won't turn on. So i plug it into the computer using the USB cable that it came with. Here is what it does when i connect it to the computer.
1. Blue leds lights up under the play button.
2. Then the blue leds turns off and then turns back on.
3. Then the led flashes again and then my computer detects the mp3 player and ask if i want to sync.
4. I click No for syncing.
5. Then the mp3 screen shows the battery on low with the red chunck on the battery. Then the red chunck turns green and then the battery starts to ncrease to /4 full then half full then 3/4 full then it shows the completely full battery icon/symbol ***All this happens within less than minute.***
6. Then the blue leds turns off and the battery image on the screen disappears.
7. The icon on my computer shows that the mp3 player has been disconnected.
8. I push a button on the mp3 player to see if it is still on. When i do that the full battery icon appears along with the blue leds.
9. I goto the side and turn the player on and then the screen turns on then goes to the docked icon.
0. As i wait a little bit the screen turns off and then the blue leds turns on again and flashes (showing me that it's charging).
. Then after a few seconds of blue led flashing, the leds turns off and stops flashing.
2. I push scroll button again to see if it's still on, and it is.
3. I then goto support page to update the firmware. I follow the processes as stated on?Creative site and completed the update successfully.
4. The player restarts after firmware update, and computer lets you know that update is successful, but it still won't turn on.
5. It does exact same thing as it did before. I repeat steps -2. Same things occur.
6. When i unplug the USB from the mp3 player it turns off immediately. i press the play button with the USB connected to make the screen turn on and then unplugg the USB to see what would happen and it also shuts off immediately.
7. I have also tired letting it stay connected to the USB over night and over the weekend with my computer staying on. Hoping that it might charge up?but still nothing.?I contacted Creative and they gave me a few things to try that i have already tried and still no luck. The last option in that list of things to try was to request a RMA (which basically consists of me paying $25.00 for them to diagnose the problem because i only have the 2months hardware manufactures warranty left) in which i am hesitant to pay for because it seems to be a commmon defect in the ZEN V and ZEN V Plus. I have been reading around and it seems like the problem?might be that?the battery might be on the verge of being dead or is completely depleted. I have read alot about people with similar symptoms with their players and it seems to be very common with the battery.?My neice probably only used it less than 5 times. And its been sitting in her room for months because she didn't know what to do with it because it stopped working. My little nephew's ZEN V Plus i acting up also. He says it's not working again. So I will be taking a look at it sometime this week too. I?tried being as detailed as possible so that u guys can better understand the situation. Hopefully someone knows a fix to this and help me fix it without having to cough up another $25.00 PLUS SHIPPING AND TAX to have then take a look. But i can't resolve the problem within the next week or so then i guess i will have to send it in.
Message Edited by jack36 on -08-20072:42 AM

reset it then cleanup>reboot theplayer http://forums.creative.com/creativel...ap&thread.id=3

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