Zen V Plus Display Prob

Hi
Recently i bought a Zen VP, unfortunetly after 3 days of use, the screen started to display two horizontal lines of black pixels, so i returned it to store. It was sent to repair under warranty.
Three weeks have passed since then, and about two days ago i went to store to collect it. They have sent me a new player, and everything seemed be working fine! But, today a vertical black line appeared in the left side of the screen. My question is. Is this normal in the Creative players? And does anyone else has this kind of problem?
Thank you.

It is not normal, you should leave your player for repair again, use your guarantee as many times as you need, I think you have been a little bit unlucky but they are great players!

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Zen V Plus Display Window Sym

hello board, My husband surprised me with a new Zen V Plus to listen to audio books. Everything seems to be working ok but all of a sudden there is a new "symbol" in the upper right hand corner of the display window that looks like two circular arrows with a next to them. Can anyone tell me what this is What did I do to make it appear How can I make it go away Thanks to all DJ

I don't have the Zen V Plus but the sign pretty much seems like 'Repeat Track' or something.
What you can do is to go to click the Menu button then go to 'Play Mode' and select 'Normal'. That should solve your problem.

Zen V Plus Display Doesn't Update Total Number of Fi

Hi everyone.
I have the Zen V Plus 4 GB unit, and I'm using Vista Home Premium.
I've encountered a problem I haven't been able to solve.
I loaded ,036 audio files onto the unit, using the Media Explorer.
That worked fine.
I then disconnected the Zen V Plus from my computer, and listened to it for a few minutes.
Then, I hooked it back up and added 55 more tracks to it.
Here's the problem: The display should say of ,09 but it still says of ,036.
The 55 new tracks are definitely loaded on the unit.
Shouldn't the number on the display have increased when I added more files?
Here's what I did after noticing the display didn't change:
I went to the Creative web site and downloaded the MP3 Player Recovery Tool, which basically just updates the firmware.
The firmware on the unit is now .5.03_0.05.09.
Next, I formatted the Zen, hoping the firmware would resolve the issue.
This time, I added only 00 tracks, then tried adding another 00.
Media Explorer said there were 200 tracks on the unit, but the display showed only 00.
So, my next step was to format and start all over again, using the Sync Manager.
The same problem, again.
Bottom line: Although I can incrementally add music files to the Zen, the display doesn't update.
Is this a known problem? Does anyone have any suggestions on how to overcome it's
(I mean, excluding formatting my computer and reinstalling Vista and the Creative software, which might be my next step.)
Thank you! J. Danniel

Thanks for the reply.
I have a tagging program, but I neglected to mention is exclusi'vely use WMA format. That doesn't matter.
There are no duplicate files, because I check that before uploading to the unit.
I've figured out a few ways to solve this problem, though. One way is to create a playlist. The Zen displays the correct file count this way.
Another way is to select files via album, artist, or genre, and THEN go back to All Tracks.
Jd

Zen V plus - display. I'm despera

I'm begging for help. I got a zen v plus, about?two months ago. I loved it, it almost seemed too good to be true,?but just several weeks after I got it, the display just died. First it was incredibly hard to see, and there were strange lines across it, the colors were messed up, etc. I could only see bits and pieces of it if the room I was in was pitch black. It still played fine, so I put up with it for about a week. Eventually, There was literally no visibility whatsoever, and?I could get nothing to work. I've tried resetting it, I've tried charging it, nothing. I'm out of ideas.
I'm not exchanging any more. I have had a?zen micro, which froze and would not turn on,?two zen vision: M's, the first of which the screen messed up, with every other line of pixels visible, the second of which kept freezing, and sounded like it had a loose part inside, and eventually stopped turning on.
No creative product of mine has lasted more than several months. If?I cant get this working, and there's nothing I can do to fix it, I think?I'm giving up on creative ?. I'm really dissappointed. For the first few weeks of having the zen V plus, I thought that it was great, and unlike both the zen micro and the zen vision: M, I had no initial problems, so I was really hopeful for this one. Alas, rather suddenly, and unexpectedly, this happened. I tried searching online to see if others had a similar problem, and it seemed like it wasn't uncommon. However, I could find no solutions. If there is anything I can do, I would be?extremely thankful if someone would help me. Or maybe some things just are too good to be true? Well, thanks. ~A Concerned User

Heh, well at least I'm not alone. Thanks for the explanation daytona, though?I can't say it was the response?I was hoping for :smileysurprised: . From what I've seen, it seems to have that clause in the warrenty because all of their products break, inevitably.
It's a way to have less people returning their items, saving them more money. It's also possible that countries don't accept the warranty from other countries, as valid, but less likely, as creative is really only one branch, and it is an international business. Though, the most likely is, the stupid american salespeople can't read japanese, and don't want people just putting some charactors on a sheet and calling it a warranty... back on topic. I really love the creative products, theyre amazing, save the fact that they seem to be horribly manufactured. They have great capabilities, great features, and are all around just... great. But in my opinion it's not worth it to have to replace it every two weeks. I guess it is too good to be true.
In fact I just got a new computer, and I could really use the portable flash dri've capability of one of the zens'... What daytona said makes sense, and is basically what I expected. I didn't come here with high hopes of fixing it. But I'll li've. I gotta say, I used to show off my creative [insert product(s)?here] to all my friends, and show them all the features and cool stuff that ipods don't have. Looks like that's changing, I don't want to, and can't really show off and?reccommend a product that breaks profusely. Well, this is actually rather awkward, being on the creative board and all...
At least now I know the problem. Still, if anyone has anything that helped them with their self destructing device, feel free to tell me/us. I hope your second V turns out okay daytona!? Keep us posted (pun very intended).
?Edit: The only slightly strange thing is though, the screen, after the lines and everything, just sort of faded away. It got darker and darker over a period of about a week and a half, until there was nothing left visible, and I don't mean the backlight, I mean the resolution, everything, it was essentially a black screen. Just feels like that doesn't fit.Message Edited by Seventhpenguin on 03-06-200706:56 PM

Zen V plus tuner prob

Hi,
I'm just?playing with?my new Zen V Plus player, and I cannot figure how to delete "empty" preset places on radio tuner section - it's frustrating to have more empty places than (favorite) radio stations?Thank you for your help...

LysitheaTung,
Would you post up more details on what happened to the Contact us page?
For repair enquires on the Zen V Plus, you will need to get in touch with support. They will be able to advise on this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen V Plus - Charging Prob

I've plugged my new Zen V Plus into my USB port, and the battery charging indicator has been flashing as expected. However, 9 hours later the battery indicator is only showing about a quarter charge. Any ideas?Thanks?Stompa?

You're right, I didn't have the driver. If it's not actually charging, then I'm a bit surprised that the battery indicator flashes (implying that it is charging).

Zen Nano Plus transfer prob

Am having trouble transferring .wma files to my Zen Nano Plus even though it has 590MB free. When I try to transfer anything using Creative Source I keep getting a "transfer error" message. Have tried reorganising files into folders to cut down on memory used in the root folder - but it doesn't seem to help. It's even stopped letting me transfer between folders. Has anyone else had this problem.. Anyone know what to do??

I'm having the exact same problem with my Nano Plus, and I've only had it for a little over 3 months. I contacted technical support and they told me to download the Firmware update and gave me these directions:
Zen Nano Plus Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=2720&dlcentric=9423&Product_ Name=ZEN+Nano+Plus&OSName=Windows+XP
To install this firmware upgrade, do the following:
- Connect your player to your computer.
- Double-click the firmware upgrade file.
- When prompted to set your player in Recovery mode, disconnect your player from your computer.
- Press and hold the Play button while connecting your player to your computer's USB port.
- Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
- Release the Play button when the "Find New Hardware" dialog box appears on the computer screen.
- Follow the instructions on the screen to install recovery drivers for your player.
- Double-click the firmware upgrade file and follow the instructions on the screen. Ensure to select the "Format Data Area" option within the Update.
However, at step 6 my computer did not recognize my player with it being on and neither did the Firmware. I responded to Technical Support and told them this. They said it seemed like it needed repaired or replaced! Even though there is a -year warranty, there is only a 3 month labor warranty, which means if you send it in to get fixed and it has passed the 3-month labor warranty, you have to pay a $24.95 diagnostics and handling fee. If you're in this situation, they said the best thing to do is try to exchange it wherever you bought it first. I hope this helps!

ZEN V Plus sync prob

Hi all
I have just got a Zen V Plus (8gb) MP3 player. I have installed the relevant software (Creative Media Source 5, ZenCast Organizer, Zen Media Explorer). I am running Windows Vista 32Bit. ?
It is doing everything that I would expect it to, except that it will not sychronize correctly. I can get files onto my MP3 player, but as I use my player mainly for podcasts, it would be extremely helpful if it would sync - both adding new files automatically and deleting old podcasts.
Everything seems to work well, but I get "transfer errors" on all files, and the only details it will provide are "general error". Is there anything I can do to allow the sync manager to work?
Thanks,
Ed?

LysitheaTung,
Would you post up more details on what happened to the Contact us page?
For repair enquires on the Zen V Plus, you will need to get in touch with support. They will be able to advise on this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen v plus connection prob

I had bought zenv plus mp3 player yesterday.
1. Installed all the software in the cd.
2. Then i connected my mp3 player to the system usb port not the hub.
3. In 6 hours it charged only /4 part of the battery.( why is it taking so long )
4. event though the player is connected still click on "ZEN V Series Media Explorer" it shows no player connect. (why is it happening does this need whole battery to be charged )
5. I meet all the hardware and software requirements.(xp service pack 2, 52mb ram, media player )
6. I also tried to update the driver from device manager but i am getting this error.(why is this error coming )
please suggest me why my player is not shown on the pc.
Message Edited by adikai on 04-7-2008 03:28 AM

adikai,
You might want to try uninstalling the MTP device entry in Device Manager and let your system redetect the player again. If this does not help, please get in touch with support for further assistance.

Zen V Plus display problem

Everything was greate... Yesterday I listen music on my Zen. Now when i turn on player display is so dark - just like 0% or 20% contrast but in preferecies value of contrast is 00%. I can listen music without any problems, but to saw something on display is really hard.
What should i do? I have my player just 9 months...

There does seem to be a common failure mode with the ZVP display going dark - there are quite a lot of posts on this forum about it.
Just to make sure it is faulty - when you switch on, if the 'Creative' start up screen is also dark - it is almost certainly faulty.
If the start up screen is about 80% brightness, and then the display goes dark, the settings are probably screwed up somehow.
If it's faulty there is nothing you can do - try customer services. The phone number is in the Support directory on the CD that shipped with the player.
Sorry it's not good news...

Zen V Plus Display Is

my display all of the sudden bacame very dim and red colored i tried reinstalling the firmware but no luck any help would be appreciated

If the Creative start-up screen (when you switch on) is dim & discoloured, it is probably a hardware fault with the display.

Zen Nano Plus display color messed up and dust under scr

When i turn on my player sometimes there are like black stripes across the display, they eventually fade and go away. Sometimes they are in differnent spots. Also onc ein awhile there is a rainbow-like look to it. I just got this player -2 weeks ago, so im not sure whats wrong. Also there are some dust under the screen, not sure how to clean it's

no one knows?

Zen V Plus Driver Prob

Hi Guys, i've bought a MP3 Player and everything fine, good player, nice aspect.
Ive installed the sotware, restarted the computer and when i connect the usb to the player it cant install me the driver. It gives a error in MTP dri've saying:
A error has occured during the instalation of the device
The specified service doesnt exist as an installed service.
So i have the driver installed but it simply doesnt work and my computer doesnt detect my player.
What can i do to fix this? Anyone whith the same problem?
I Have Windows XP SP2 Installed

The MTP devices require several Microsoft windows system services to function.
Its possible that one of those services?didn't install or was possibly disabled.
Used to have a list of the dependencies from the Microsoft MTP developers kit, will have to see if I can dig it up. I know it has some dependencies on the "Windows User Mode Driver Framework" service in windows. Have seen some OEM distributions of XP that by default have the service set to disabled or manual instead of being set to automatic.
Users who have problems with Windows media player 0/ not seeing an MTp device generally should?check under windows services to see the service is installed.
And you can also check to see if the service is running by looking for Wdfmgr.exe in the windows process list. Based on your description of your problem, and how uninstalling it and reinstalling it fixed the problem.
Sounds like it is possible that the service wasn't installed and functioning.
This service is most likely the most important component that gets installed as part of Windows media player 0 to allow support of MTP hardware devices.Message Edited by gmandual on 0-3-200704:38 PM

Zen V Plus Pixel Prob

Do anybody know, if a dark line of pixel can be easily?fixed. You know, I li've in Greece and it is too difficult for me to send it abroad. It a line of one pixel width and its lenght is across the screen. Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

For a hardware problem (which that sounds like), there is nothing I could advise other than sending it off for a repair/replacement. If you only just purchased it, the store may be able to assist. Otherwise you'd have to contact Customer Support for assistance.
Cat

Strange Zen V Plus charging prob

After working fine for 2 months, my player suddenly won't take a full charge: after 6 hours it has only enough power to produce a faint amber screen read out and play part of a song. Does this mean the battery is no longer charging? My computer still recognizes the player, and I can add media when it's plugged in.

You're right, I didn't have the driver. If it's not actually charging, then I'm a bit surprised that the battery indicator flashes (implying that it is charging).

Zen V Plus Display Prob

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