Zen V Plus display problem

Everything was greate... Yesterday I listen music on my Zen. Now when i turn on player display is so dark - just like 0% or 20% contrast but in preferecies value of contrast is 00%. I can listen music without any problems, but to saw something on display is really hard.
What should i do? I have my player just 9 months...

There does seem to be a common failure mode with the ZVP display going dark - there are quite a lot of posts on this forum about it.
Just to make sure it is faulty - when you switch on, if the 'Creative' start up screen is also dark - it is almost certainly faulty.
If the start up screen is about 80% brightness, and then the display goes dark, the settings are probably screwed up somehow.
If it's faulty there is nothing you can do - try customer services. The phone number is in the Support directory on the CD that shipped with the player.
Sorry it's not good news...

Similar Messages

Zen V Plus Display Window Sym

hello board, My husband surprised me with a new Zen V Plus to listen to audio books. Everything seems to be working ok but all of a sudden there is a new "symbol" in the upper right hand corner of the display window that looks like two circular arrows with a next to them. Can anyone tell me what this is What did I do to make it appear How can I make it go away Thanks to all DJ

I don't have the Zen V Plus but the sign pretty much seems like 'Repeat Track' or something.
What you can do is to go to click the Menu button then go to 'Play Mode' and select 'Normal'. That should solve your problem.

Zen V Plus Display Doesn't Update Total Number of Fi

Hi everyone.
I have the Zen V Plus 4 GB unit, and I'm using Vista Home Premium.
I've encountered a problem I haven't been able to solve.
I loaded ,036 audio files onto the unit, using the Media Explorer.
That worked fine.
I then disconnected the Zen V Plus from my computer, and listened to it for a few minutes.
Then, I hooked it back up and added 55 more tracks to it.
Here's the problem: The display should say of ,09 but it still says of ,036.
The 55 new tracks are definitely loaded on the unit.
Shouldn't the number on the display have increased when I added more files?
Here's what I did after noticing the display didn't change:
I went to the Creative web site and downloaded the MP3 Player Recovery Tool, which basically just updates the firmware.
The firmware on the unit is now .5.03_0.05.09.
Next, I formatted the Zen, hoping the firmware would resolve the issue.
This time, I added only 00 tracks, then tried adding another 00.
Media Explorer said there were 200 tracks on the unit, but the display showed only 00.
So, my next step was to format and start all over again, using the Sync Manager.
The same problem, again.
Bottom line: Although I can incrementally add music files to the Zen, the display doesn't update.
Is this a known problem? Does anyone have any suggestions on how to overcome it's
(I mean, excluding formatting my computer and reinstalling Vista and the Creative software, which might be my next step.)
Thank you! J. Danniel

Thanks for the reply.
I have a tagging program, but I neglected to mention is exclusi'vely use WMA format. That doesn't matter.
There are no duplicate files, because I check that before uploading to the unit.
I've figured out a few ways to solve this problem, though. One way is to create a playlist. The Zen displays the correct file count this way.
Another way is to select files via album, artist, or genre, and THEN go back to All Tracks.
Jd

Creative Zen Nano Plus Firmware Problem, AGAIN! (PeeBee HEL

Hi all,
I am new here and have read all the posts and FAQ's but couldn't solve my problem. Actually there is a post http://forums.creative.com/creativel...d=68923#M07024 which tells exactly my problem. Have tried the solution but didn't solve it.
So I am here asking again.
I bought a zen nano plus GB and downloaded the latest firmware(ZenNanoPlus_PCFW_LF__0_03.exe) and the latest mass storage driver (MStorage_PCDRV_LB__07_00_250.exe). When I put the player in recovery mode as the firmware is detecting devices the player takes it self out of recovery mode and back in mass storage mode how do i stop it from down that?
I am trying to update it because my player doesn't play wma files :angry:I have tried PeeBee's solution but it didn't work. I have taken the battery out, reconnected it and it is recognized in recovery mode. I run the firmware and the computer plays a sound, the icon of connection appears in the nano's lcd and it is out of recovery mode. Then firmware program tells me that the 'device state is not set' and after that the message 'put into recovery mode before updating firmware' Aaaaaarrrrrghhhh!
I'm also running windows XP SP2
Can anyone help me?
Thank you in advance
Marcelo Lopes
Rio de Janeiro - Brazil

Hello-
I had a similar situation develop. Did your error message say, "Media state not initialized?" Here is what the creative support site says:
If you receive a message "Media State is not initialized ..." while updating firmware for a MuVo or Zen Nano Plus player, it will be necessary to install the Player Recovery Device driver and then update the firmware.
. Download the latest driver if you have not done so. You can download it from http://us.creative.com/support/downloads, and file name is MStorage_PCDRV_LB__07_00_250.exe.
2. Install the latest driver by double clicking on the file name.
3. Unplug the player from a computer if it is plugged.
4. Remove the battery from the player (except Zen Zeeon which has a built-in battery).
5. Press and hold the Play button while connecting the player to the USB port.
6. Continue to hold the Play button for about 0 seconds after connecting your player is connected to the USB port.
7. Keep on holding the Play button till Windows displays the Find New Hardware dialog box.
8. If this is the first time a player is installed as Player Recovery Device, Windows will find a Player Recovery Device (or USB Device), and prompt you for drivers. Click on No, and select "Do not search. I will choose the driver to install". Windows will install the drivers automatically.
9. Double click on the latest firmware upgrade file that you have downloaded previously, and follow the instructions on the screen.
0. Format the player if you are prompted to do so.
It is recommended that you stop your player properly before physically disconnect it from your PC.
To stop your player in Windows XP, Windows 2000 or Windows ME
Click on the Safely Remove Hardware icon on the Taskbar, click Safely remove USB mass Storage device, and disconnect your play when you are prompted to do so.
To stop your player in Windows 98SE
Make sure that the icon below appears on the LCD screen again for at least fi've seconds before disconnecting your player.
Now, I did all of the above and still got the error. What solved the problem finally was to connect (using the above method - remove the battery - hold the switch, etc) to a DIFFERENT USB port. Then all worked well, and the firmware transferred. Don't ask me how or why.
Good luck.

Zen V plus - display. I'm despera

I'm begging for help. I got a zen v plus, about?two months ago. I loved it, it almost seemed too good to be true,?but just several weeks after I got it, the display just died. First it was incredibly hard to see, and there were strange lines across it, the colors were messed up, etc. I could only see bits and pieces of it if the room I was in was pitch black. It still played fine, so I put up with it for about a week. Eventually, There was literally no visibility whatsoever, and?I could get nothing to work. I've tried resetting it, I've tried charging it, nothing. I'm out of ideas.
I'm not exchanging any more. I have had a?zen micro, which froze and would not turn on,?two zen vision: M's, the first of which the screen messed up, with every other line of pixels visible, the second of which kept freezing, and sounded like it had a loose part inside, and eventually stopped turning on.
No creative product of mine has lasted more than several months. If?I cant get this working, and there's nothing I can do to fix it, I think?I'm giving up on creative ?. I'm really dissappointed. For the first few weeks of having the zen V plus, I thought that it was great, and unlike both the zen micro and the zen vision: M, I had no initial problems, so I was really hopeful for this one. Alas, rather suddenly, and unexpectedly, this happened. I tried searching online to see if others had a similar problem, and it seemed like it wasn't uncommon. However, I could find no solutions. If there is anything I can do, I would be?extremely thankful if someone would help me. Or maybe some things just are too good to be true? Well, thanks. ~A Concerned User

Heh, well at least I'm not alone. Thanks for the explanation daytona, though?I can't say it was the response?I was hoping for :smileysurprised: . From what I've seen, it seems to have that clause in the warrenty because all of their products break, inevitably.
It's a way to have less people returning their items, saving them more money. It's also possible that countries don't accept the warranty from other countries, as valid, but less likely, as creative is really only one branch, and it is an international business. Though, the most likely is, the stupid american salespeople can't read japanese, and don't want people just putting some charactors on a sheet and calling it a warranty... back on topic. I really love the creative products, theyre amazing, save the fact that they seem to be horribly manufactured. They have great capabilities, great features, and are all around just... great. But in my opinion it's not worth it to have to replace it every two weeks. I guess it is too good to be true.
In fact I just got a new computer, and I could really use the portable flash dri've capability of one of the zens'... What daytona said makes sense, and is basically what I expected. I didn't come here with high hopes of fixing it. But I'll li've. I gotta say, I used to show off my creative [insert product(s)?here] to all my friends, and show them all the features and cool stuff that ipods don't have. Looks like that's changing, I don't want to, and can't really show off and?reccommend a product that breaks profusely. Well, this is actually rather awkward, being on the creative board and all...
At least now I know the problem. Still, if anyone has anything that helped them with their self destructing device, feel free to tell me/us. I hope your second V turns out okay daytona!? Keep us posted (pun very intended).
?Edit: The only slightly strange thing is though, the screen, after the lines and everything, just sort of faded away. It got darker and darker over a period of about a week and a half, until there was nothing left visible, and I don't mean the backlight, I mean the resolution, everything, it was essentially a black screen. Just feels like that doesn't fit.Message Edited by Seventhpenguin on 03-06-200706:56 PM

Zen V PLUS, Battery problem???

Hello, i'm having problems with the charge of my ZEN V PLUS. It was working good but one day after empty the charge i can not full it again.
When i conect v?a USB to the computer it show li've only the light... but not the symbol of charge. After a few it try to start but freeze on the ZEN screen any sugestion?
Thanks,
Gustavo

Hi!
Yes I've tried that
but my computer doesnt recognize the mp3 player..
when I connect it to the laptop in the screen appears
and exclamation sign and FIRMWARE PROBLEM

Zen Nano Plus connection problems - SOLVED (1/2/06)

I recently bought the Nano Plus. On first installation everything worked fine. I decided to upgrade to the latest drivers and firmware via downloads from the Creative site. At some point during the firmware upgrade, everything seemed to hang. Eventually I had to halt the process, disconnect the player and reboot.
When I plugged the player back in, it is detected as a USB Mass Storage Device, but Windows Explorer and the Zen Nano Plus Media Explorer both claim that the device is not connected.
Here's what I have done so far:
)Uninstalled all drivers and Creative software, rebooted, reinstalled drivers/software, rebooted. When plugging the player in, a brief window pops up saying Zen Nano Plus has been detected. This is followed by USB Mass Storage Device being detected (this window stays up a lot longer, sometimes more than 5-0 minutes before disappearing).
2)Another uninstall/reinstall, but this time with a registry cleanup in between. Same result.
3)Tried installing installation cd on partner's laptop and plugging in the player. Absolutely everything works fine. So it's not my player. There must be something I still need to do on my desktop to get everything to work again.
4)Have also tried plugging into every USB outlet on the desktop. No change.
My system:
Windows XP (sp 2)
3.2 GHz
Intel 865 chipset
2 GB RAM
My Zen Nano Plus is currently running .0.03 firmware (latest).
On this desktop I am running the latest drivers (Creative Mass Storage Drivers .07.00.250)
When the player is plugged in, device manager shows no problems. Under Disk Dri'ves, Creative Zen Nano Plus USB Device is listed (and says the driver is from Microsoft, 7//0, version 5..2535.0). Under USB, USB Mass Storage Device is listed (and says the driver is from Microsoft, 7//0, version 5..2600.0).
I have tried manually updating these drivers to anything listed in the Creative folders upon installation, but it does not detect anything. When I check the drivers listed on the laptop that works with the player, these same driver details show up.
Any advice would be appreciated. I certainly would hate to only use my partner's laptop every time I want to update my music. I am also frustrated and puzzled as to why my player first worked on my desktop and now doesn't.Message Edited by lcvdw on 0-03-2006 2: AMMessage Edited by lcvdw on 0-03-2006 2:2 AM

lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
Message Edited by PeeBee on 2-30-2005 02:05 PM

Zen Nano Plus - Connection Problems and Firmware Upgrade probl

Like many others posting on this forum, for a while I had problems trying to get my GB Zen Nano Plus to be recognized by the .0.03 Firmware Update software.
I eventually got it by doing this:
While the Firmware Update software was "Searching" for a device, I kept on unplugging and plugging in the Zen Nano Plus from the USB cable while holding down the Play button, unti it "caught". I tried this since I noticed it would initially see the unit saying "A device has been detected in recovery mode...", but then throw the unit into "non-recovery" mode and hence force the Firmware Update software to keep on searching.
Anyhoo, after it did finally "catch" it (after about 0 times unplugging/plugging while holding the Play button down), it showed my firmware as .03.02, and so I did the upgrade to .0.03. The upgrade said "Complete". I then take the unit off of USB, and put my battery back in. and. uhm. well. Now it won't turn on at all. *sigh*
So there I go again in the "unplug-plug" loop on trying to get the older .03.02. Finally caught after about 30 times (yes my hands are tired). And after downgrading to .03.02, putting the battery back in, the unit turns on fine.. WHEW.
So, beware to everyone. Not sure if I'd trust the .0.03 Firmware. Doesnt seem to work on my Zen Nano Plus, and I JUST bought the thing from Circuit City about a week ago.
And for those of you having problems getting the Firmware Upgrade to work.. try my (tiring) method.
I tried this on my Dell D600 laptop (actually used the USB ports on the docking station).
-taka

lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
Message Edited by PeeBee on 2-30-2005 02:05 PM

Zen Stone Plus 4GB - Problems with Sp

Hi, I have a new Zen Stone Plus Player.
According to the Creative Audio CD Ripper, I have . GB of free space left, and yet it tells me there is no space when I try to rip a CD.
Let me stress, that I have not put my music files etc. in the root directory, they are all in a sub directory called Music.
Within that subfolder, there are 27 further sub-folders, containing 57 mp3 files between them. Thus, the FAQ is of no help to me.
Any help would be much appreciated.

Hi,
If you have windows XP or Vista go to Windows explorer. The stone plus should show up as removable dri've. Right click on it and click properties, it will show how much space there is left.
If there's still space left, you can always use Windows Media Player (WMP)?to rip your CDs into mp3s and put them on your player afterwards.
In WMP go to tools - options - rip music and change your settings to mp3. I think by default it will save your music in the My Documents/My music folder. So that's where you can find it back when it's done.
If you can't find the tools- options menu just click on rip in WMP and hope for the best. If all the setting are still on default it should work.
After it's done you can either drag and drop in windows explorer or if the creative software isn't giving you any further troubles you can use that to put the music on your player. Make sure to close WMP after?you've done ripping?or it will interfere with the creative software.
Good luck,
jolie

Zen V Plus Display Prob

Hi
Recently i bought a Zen VP, unfortunetly after 3 days of use, the screen started to display two horizontal lines of black pixels, so i returned it to store. It was sent to repair under warranty.
Three weeks have passed since then, and about two days ago i went to store to collect it. They have sent me a new player, and everything seemed be working fine! But, today a vertical black line appeared in the left side of the screen. My question is. Is this normal in the Creative players? And does anyone else has this kind of problem?
Thank you.

It is not normal, you should leave your player for repair again, use your guarantee as many times as you need, I think you have been a little bit unlucky but they are great players!

Creative Zen Vision M Display Problems

I purchased a Creative Zen Vision M MP3 player around 2-3 years ago and it's been great so far. I've even bought most of the accessories for it!
I switched it on today and found that there was a problem with the display - it's gone taint and there are stripey lines across it. Any idea what this might be?
I've tried to reset it and plugged it into the television through the AV function and it displays just fine on the television.
I've sent off an e-mail to Creative but just wondered if anyone has experienced something similar? And if so, how did you get it working again?
Many thanks,
Dan

thedanholt wrote:
I purchased a Creative Zen Vision M MP3 player around 2-3 years ago and it's been great so far. I've even bought most of the accessories for it!
I switched it on today and found that there was a problem with the display - it's gone taint and there are stripey lines across it. Any idea what this might be?
I've tried to reset it and plugged it into the television through the AV function and it displays just fine on the television.
I've sent off an e-mail to Creative but just wondered if anyone has experienced something similar? And if so, how did you get it working again?
Many thanks,
Dan
Replace the screen that is a hardware problem. http://cgi.ebay.com/ws/eBayISAPI.dll...n%3D4%26ps%3D0? Here is a source to purchase a new one? http://www.youtube.com/watch?v=_Drkr...e=channel_page? & a video to dismantle the player.

Zen V Plus Display Is

my display all of the sudden bacame very dim and red colored i tried reinstalling the firmware but no luck any help would be appreciated

If the Creative start-up screen (when you switch on) is dim & discoloured, it is probably a hardware fault with the display.

Zen Nano Plus display color messed up and dust under scr

When i turn on my player sometimes there are like black stripes across the display, they eventually fade and go away. Sometimes they are in differnent spots. Also onc ein awhile there is a rainbow-like look to it. I just got this player -2 weeks ago, so im not sure whats wrong. Also there are some dust under the screen, not sure how to clean it's

no one knows?

Zen nano plus 1GB not fully connec

Just tried to connect a new Zen Nano plus gb to my XP machine. 
I can see it in Device Manager (both disk dri'ves and USB) and it says its working properly

But, it takes about 5 min to appear on Explore and then it freezes Explore and cant be read.

I have installed the Creative Mass storage drivers.

I've tried to update the firmware to .3.03 (from .2.03) but no go. It recognized it in recovery mode and sets a driver but the .3.03 install program takes it out of recovery with no changes to the firmware (it keeps searching for a compatible device with no luck)

I have also tried different USB ports, checking the power lever (which is OK) and assigning a device letter but Disk Management wont see it until after 5 min and then the device is not available

Very Quirky - any suggestion?

I'm about to send it back (very disappointed with Creative Support as I own Jukebox III and just lost my MuVo.

Thanks in advance,
David

Yes, thanks,?
I tired that and so many more things (restarting, deleting driver and re-installing, deleting media program, different USB ports, checking power allocations for ports, different cables etc.)
I'm a smart guy (BSEE) and spent about 5 hours trying to get this thing to work and no go - still quirky so I just dropped it off at the Post Office to return to Amazon.
Honestly, it not worth my time to spend 5 hours trying to get it to work after paying good money for it. Poor QC testing, poor firmware, and poor support.
What I don?t understand is why Creative doesn?t admit that these devices have a problem and either recall them or fix them. Look at the number of hits the "Zen Nano Plus Connection Problems " thread has! Over 200 hits.
This is obviously a problem and they have their head in the sand. And it irks me when companies do this; release a product that is faulty and let their customers sort it out.
I suggest a thread that logs the problems with respect to each device.
Example:
Thread: Zen Nano Plus Problems:
) connection problems: 493
2) Automatically powering off problems: 327
3) Etc
Each person could add their one occurrence to the running total and someone could sort through and actually find the number of occurrences a problem happens. This can get a company to own up to larger design and QC issues which they shove out the door to boost the bottom line.
But what do I know, I just stumbled upon this site googling ?Zen Nano Plus Connection Problems?
I'm moving on now and thank everyone for their help.
Best of luck,D

Zen V Plus problems.....alread

Got my Zen V + today and it was working great, but then it froze. And wouldn't turn off. I even did the restore button and it wouldnt budge... I ended up having to do that 3 times! Finally I got it to tun off and then reboot my files. Frankly, I'm peeved. Does anyone know how to CHANGE the date and time on my player? I've tried everything and nothing will let me access that part. (Yes, I know about the clock settings thing, but it doesnt let me change anything but the alarm from there.)?Thanks for any help you can give. [color="#cc0000">Merry [color="#339900">Christmas!?XXXtina

d24durian wrote:
I just bought the Zen V plus ( GB ) on 23Dec and the next day when I on it ....the display have 3 horizontal lines across the screen !! :angry::angry::angry:I make a call to your hotline and advised me to download the latest firmware version to myZen V Plus and I have just do what was advised me ... the 3 horizontal lines still there.Please advise me whether I must my Zen V Plus to your service centre to check orpossible to replace me a new Zen V Plus cause I just 2days ago.
Hope to hear from you ASAP.
Unhappy customer
u can bring it back, where u bought?it and?still under garranty (dunno the right spelling). even me? i have?the same stuff (zen v plus)?and have the same problem,?a line appear vertically. i gonna return it also ^^?note: its my second stuff already and still failed?unhappy custmer also?

Zen V Plus display problem

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