Zen V Plus freezes after turning on, despite resett

I've had my Zen V for about 2 years now. It broke down 6 months after i bought it, i gave up on it and got another Mp3 player sometime afterwards, which is guess what, the Creative Zen, which died as well (i resurrected it using the keep-on-resetting method).
Anyway my Zen V turns on, and freezes. They screen forever shows Rihanna's Unfaithful and no matter what I press, nothing will happenk, until I reset it. Then it turns on and same thing repeats.
Help anyone? ?

Hi Srslyvplus,
Have you tried Clean Up?

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Zen V Plus Freezes on purchased songs o

i purchased a number of songs from best buy digital music store and loaded it to the MP3 player. When I play the song and then try to usethe joystick to navigate backwards the mp3 player freezes. I have to reset the player each time. This only happens to songs that I purchased all other non purchased songs this does not happen to. Does anyone have any ideas on what is happening.
Thanks

I'm not as technical as everyone else seems to be but I was having trouble with my Zen V Plus freezing up also -- so much so that I was beginning to think that they should have included a stylus like on PDA's just so the reset button could be depressed without searching around for a small paperclip. The freezing started about 0 min after I first started listening to it :angry:? Anyway, I did go into the recovery mode and cleaned up the files and rebooted the thing and so far (2 hours later) it hasn't frozen up yet which is the longest it has gone without freezing..... I haven't been skipping any tracks and it is no longer on random/shuffle play either. So basically I am not sure if it helped at all.........just wanted to post. :smileyvery-happy:

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

Zen V Plus freeze on file trans

To whom it may concern,?I'd like to preface this post by stating that I'm very experienced with computers (I build?systems for a living). I've tried my brand new Zen V Plus on 3 different computers and am experiencing random freezes on each one. My family has?2 iPods, a Dell player, an iRi'ver and a Disney Mix Max between us. I have never had ANY problems uploading and synching with any of these players. I've also plugged-n-played several of my friends players -- never a problem.
I just spent 4 days (about 20 hours) trying to get my Zen to not freeze. I have?tried?EVERY suggestion on?ALL the forums and Creative's troubleshooting pages. I also have a bunch of my own?diagnosing tricks?up my sleeve. When my Zen freezes, I can only access the player by formatting. When I reload my files, it randomly shuts off, and freezes when it tries to re-build the library after a reset. To say I'm dissapointed is an understatement. I did a lot of research and the Zen seemed like the perfect player for me. It hurts to post this, but I hope future owners having these problems will read this and realize not to waste their time. Sincerely,a future former Zen V Plus owner?

Hi jimmyboy88,? I am familiar with the reset hole.
Is Creative aware that you are posting a link on your site that suggests users disassemble their players and void their warranties?As a professional troubleshooter, this is unacceptable. After resetting, my player freezes when trying to re-build the library. According to Creative's support pages, this would suggest corrupt data. Only after I reformat, I'll try to re-load the file that it froze on and it will load and play fine. It will freeze randomly on any file. And why do my files load perfectly on 4 other players and 3 other computers?I've upgraded the firmware, made sure I have all the WinXP updates, Creative software updates, tried 0 different USB ports among 3 computers, made all the suggested operating system tweaks, tried 4 different USB cables,? and ran some USB port diagnosing software. The fact is, the Zen V plus will randomly freeze. Sometimes it freezes at 2GB, sometimes at 2 MB of data. Once the Zen freezes, I reset, and it will hang on re-building the library every time. In recovery mode, the player will hang when I try to Clean. After I re-format, I'm able to gain access again and load files, but it freezes every time I try to load it up again. I have many years experience troubleshooting hardware & software. In my professional business, I would never?spend so much time on one unit. My only conclusion is that it is a firmware problem. I would take a look at the code and see what the problem is, but I'm not on Creative's payroll. On a more positi've note, the Zen V Plus looks like it would make a nice doorstop.

Creative Zen V Plus Dead after char

I put my Creative Zen V Plus and charged it on my laptop. I forgot my laptop has a standby option after 30 minutes and I put it in, went to sleep... woke up 6hours later, and my mp3 player was dead. I tried turning in on by holding the button for extended periods of time, I tried plugging it in?my desktop computer which had the drivers also.... I've tried reseting it.. but nothing works. Is there anything left to do or should I send back?

The player battery might be depleted so connect it to the computer and charge it for a longer period of time. Also, while connected, try pressing the Reset button/hole by the side of the player.
Jason

Zen V Plus freezing!! during file trans

Hi everybody.
i have a Zen V Plus GB and since i bought it (few months ago) i have the problem that the player just freeze during (big) file transfers. it happens more likely when i transfer files over 400-500mb to the player at once. but it also appears when transfering files one and one.
after it freezes i just unplug the usb cable and i have to reset the player and select Format All and Clean Up (recovery mode) to bring the player to life again.
i have send the player 2 times !! to the creative RMA and they just send it back to me (i received today) with an explanation that NO FAULT WAS FOUND but when i try to reproduce the fault IS there. the same problem over and over again.
i also tested the player on other computers as well as on other usb cables and other operating systems but the problem remains.
firmware is the newest, didnt make any difference..
Please help me!? What can i do?!

This is the same thing that has been happening to my Zen V Plus 4GB player. It is now in the hands of Creative repair for the second time. I only have a few more days of warranty left and I hope that this time when it gets back to me it is fixed. I did insist that they send me a prepaid shipping label for the second trip into the repair shop and I was firm in my request to either give me another player or replace the insides of the one I have. This time they have had the Zen V plus for two weeks and I have tried calling, with no luck. The automated site for RMA's hasn't been much help. We can't be the only ones with this problem and I hope that there will be an updated firmware somewhere down the line. I do own four other Zen V Plus 2GB players and haven't had any problems with them.
Best wishes to you.
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Zen Nano Plus Won't Turn

Hi Again, This is my/our first message to this forum after doing a long search and reading. I added to the bottom of another tread of the same title hoping to receive a response and keep that tread ali've and growing with knowledge. Please reply to either that tread which has some links on it that might be of use or to this tread. Later I will play with how to link to this other tread and add it below. OK here is my edit which hopefully works to link you to that other tread. http://forums.creative.com/creativel...d=68897#M68897 My wife, the main frustrated user, downloaded some fix on your site (driver I think) and it killed this piece of crap. She downloaded a fix because on book play back the tracks would every so often go out of order and other trys to stop this didn't work. Anyway the problem is: .. Dave Message Edited by ldelm on 09-05-200707:6 AM
Message Edited by ldelm on 09-05-200707:20 AM

Hi Still no reply to my messages. Is anyone home I see a new restricted-entry tread by Creative "CAT" on a New MP3 Player Recovery Tool. http://forums.creative.com/creativel...ssage.id=98778 Anyone have any idea if this will work on a player that doesn't even come on Zen Nano Plus 52KB Dave P.S. I will try the tool later if no one replies to this message or is even home on this listMessage Edited by ldelm on 09--200707:09 AM
Edit-2 to add in link to CAT's message
Message Edited by ldelm on 09--200708:07 AM

ZEN V PLUS Restart after closing

Hi I Need Help because when i close my ZEN V PLUS,It Restart immediately
So the battery of my ZEN V Plus is alaways Emty
Could anyone help me ?
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Thats the same problem I had too. But mine wasn't one day after buying it, thats crazy! Anyways, I had to send it to creative which kind of sucked, but being from Canada it seemed like my only choice other than buying a brand new player. There were no customs charges however, the only thing I had to pay for was shiping it to creative, 25 bucks I think.

Zen V Plus unable to turn on?? PLZ H

Hi everyone,?I don't know whether you guys have encountered such problem before but this problem have made me very upset?with this product. The problem arises when my Zen V Plus connected with some brand of speaker and try connecting with?my laptop and the player using the USB cable, the player suddenly stopped (turned off). Now the player unable to be detected by my laptop and unable to turn on. Now I don't what do i have to do to solve the problem. I hope anyone in the forum?could able to help me. Thank You?

Anyone? I've had these 2 players now for a while, and found them too light to use for paper weights. Does anyone know what else they may be good for?

Zen V Plus freezing on "Zen" scr

Hi all,I can't get past the initial screen that says "Zen V Plus". I can reset it but it comes back to the same thing. Any suggestions?I'm a Zen noob. ThanksGary

Hi Gary,
Can you try accessing the Recovery Mode on that player? If you can get into that menu, try the Clean Up first to see if that hel
ps.
Otherwise you could try the Format, but note that will format the player so all content will be removed during that process. Try that after the Clean Up, as that might solve the problem without removing your music.
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Zen Nano Plus - Dead after 20 minu

Just received my player this morning. Connected and transferred a couple of albums via windows explorer. Disconnected and had a listen, sound was ok. Reconnected to add some more music. Paste operation froze windows explorer, safely remove hardware button did nothing and the only option was a hard reset. Now player wont switch on at all, not even a logo screen and pc doesn't recognize it so cannot reflash the firmware. Most disappointing.

Thanks for the tips shellshock. I spent quite some time yesterday trying to bring the player back to life to no avail, so its now winging its way back to Amazon.
Basically it went something like:
: 8am. Grab parcel from postman and unwrap excitedly
2: Plug player into spare usb port, my 64 bit OS recognised it straight away as a 'Zen Nano Plus' so no additional driver install necessary which is just as well because there doesn't seem to be one for 64 bit versions of Windows
3: Open windows explorer and copy two folders across to player as with any UMS device (Supertramp and Erik Satie no less)
4: Unplug player, have a listen for a few minutes and farmiliarise with the menu operations and manual
5: Reconnect player to PC, which again recognizes it correctly
6: Attempt to copy and paste a further folder of mp3's to the player using windows explorer at which point onimously the hourglass mouse cursor indicates work in progress without any sign of a progress bar appearing to indicate files in transit (the player does however display a data transfer in progress animation
7: After a couple of minutes ctl-alt-del clearly indicates windows explorer (and hence the data transfer operation) have stopped responding (my pc it should be noted has a respectable spec, was built last summer is not crash prone for no reason)
8: Bollocks says I, this is not quite going to plan. Forcing the process closed via task manager and attempting to use the 'safely remove hardware' function in the system tray locks the computer up totally forcing a hard reset
9: The Nano in the meantime has stopped displaying the data transfer animation so I unplug it from the PC and power it down thinking 'oh well, hardware is known to crash occassionally, i'll need to recopy the files after a reboot no doubt'. Hah, I should be so lucky.
0: Nano now refuses to start full stop. Not even a logo. Removing and replacing batteries minutes later as recommended has no effect, holding down the power button for over a minute has no effect, different batteries have no effect
: The PC now seems to think the dead Nano is a 'STMP3500' (i'm guessing this is the chipset used by the player) and furthermore wants drivers to match. Downloading latest drivers from Creative is useless as they are only 32 bit and will not work with Windows XP 64bit, so the PC is now having none of the dead Nano
2: Attemping to activate the emergency reset by attaching the Nano to a USB port (various ports tried) whilst holding down the power button for 20 seconds or so (several times) proves futile as all my PC now wants is drivers for a goddam 'STMP3500'!
3: Latest firmware from Creative does run ok but totally fails to find the player
4: 3pm. Player is unceremoniously re-wrapped with curses into its packaging and marched to the post office for despatch to Amazon's returns department for a refund
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After all that i'm still searching for a decent mp3 player but can find none to match the spec of the Nano at the price. Reviews of cheaper alternati'ves indicate poor battery life and questionable sound quality. Iri'ver T30 doesn't support UMS so thats a no go.
All in all a pretty negati've experience. Perhaps I was just unlucky, maybe once the refund comes through I might even give the Nano another shot, especially as the price has just dropped again by about 3 quid on Amazon......

Zen Nano PLus dead after firmware upd

I wanted to update the firmware of my Zen Nano PLus, so I got the correct file off the creative site. I connected my mp3-player and executed the firmware update file. Everything went as it should do. It brought up a pop-up window of windows asking to search for new Hardware. I accidently closed it. Then the whole firmware updating process stopped. I closed the window of the updating process and tried to restart the firmware update file. I didn't work because the player wasn't even found by the computer. The bad thing about it is, that I cant do anything with my player since the computer cant even talk to it. I cant turn my player on/off: it is pretty much dead. No connection to computer status diagram appears, nothing. I tried the rescue tool of creti've, it didn't find the player either.
Any Ideas what can help?

~PROBLEM SOLVED~
removed battery, pressed Start, connected USB, found as damaged, firmware update, works fine!!!

Creative Zen Nano Plus won't turn on!!!!Please h

For some reason, my 256MB Creative Zen Nano Plus that I've only had for three months has suddenly failed to turn on. I have changed the battery several times so I know it isnt that, but when?I press the power button, the 'creative' logo comes up for about 2 seconds with the blue backlight before switching itself off. When I plug my player in my creative media organiser on my computer through the USB though, it connects absolutely fine and I can upload my media files, its just literally turning it on that is such a problem. I can't explain why its doing this, the only thing I'm thinking of is that it was in my handbag for about 6 weeks without being touched so I'm not sure if something in my bag could've damaged it's But I'm worried because I'm not sure if my player is under warranty as?I don't have the warranty sticker on the back of, only a number and a bar code?Can anyone possibly help as I've been everywhere to try and get it fixed but no one knows whats wrong!?Thank you?Laura.

Can you still connect your player to your PC? If so then you can reload the firmware. Go to the Support, Downloads page for the Nano Plus and download the firmware from there. Make sure you click on the Show Details link as that explains how to carry out the reload.
PB

Zen nano plus freezes at start someti

it stops when it says creative, no buttons work, i take battery up, doesnt always fix problem, eventually it starts tho....only week old

I had the same problem in the few months before my 4 year old Zen nano plus died completely yesterday. Generally, attaching it to your computer and formatting it should do the trick. If not, download the firmware update from the main site under technical support and follow the instructions.
If it still doesn't work, I believe that it has a 90-day warrenty since its quite an old model. Hope you can get it to work!

Zen V Plus freezes after turning on, despite resett

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