Zen V Plus, froz

Hey I left my zen v plus, 4 gig, connected to my computer for the whole night because I didn't want to wait for all my songs to download before I went to bed. Anyway, in the morning I disconnected it and started checking out my new song lists to see how things worked out. Everything worked fine untill I went in this folder and then tried to go back to the main menu. Now the screen is frozen, i've tried to power it off and it doesn't work. I also tried to reconnect it to the usb to see if i could control it from the computer or something but when i opened up the zen v plus application for browsing the media it told me that the v plus wasn't connect. I left the thing at home, hoping it dies down and then i can recharge or something but i'm thinking i might have to get a replacement. Has anyone had this problem to? Any suggestions??Also, what is the best procedure to disconnect it from your computer?Message Edited by sniahcire on -27-200606:39 AM

Jason-CL wrote:
Have you try pressing the Reset switch to reset the player?
Jason
Did _you_ try fixing your buggy firmware so that your customers don't have to reboot their mp3 players? My kids just got Zen V players and they have hung several times in the past two weeks.
How about providing some useful information:
. How do we find out what firmware version we have?
2. What firmware versions have the hang bug?
3. When can we expect working software?
-Scott

Similar Messages

MY ZEN V PLUS FROZE

i had it docked into my computer so it could charge and when i took it out this morning, it still said it was docked. i tried reseting it but it didnt do anything, the screen says it's still docked. anyone else have the same problem and could help me out with this?

Okay, I found out that a regular push pin was too big to reset the player (Wow that is a small hole!) So I got a staple, and used that. It is now "Re-building Library". Hopefully this will be the end of my problems.

PLEASE HELP - On vacation - need to reload Zen V Plus w/o access to original softwa

Zen V Plus froze. We were able to get it working again via online instructions for re-formatting. Now all the music and videos originally loaded are gone and we'd like to help our cousin get SOMETHING put back on her MP3 before heading home on another long trip! We have a USB cable that will connect her player to our Macbook Pro. Does anyone know how to download the software for a one-time use? We tried anything obvious online, but didn't get anywhere. Message says, "No updates available."
PLEASE HELP!!!
Thank you.
Laura & Kwidl

I am not sure I understand what software you are talking about, but this is a link ?for various firmware. http://drivers.softpedia.com/get/FIRMWARE/Creative/

Zen V Plus recognized by device manager, but not by Media Explorer/Windows Media Pla

Hi,
I just got back from Best Buy after buying a Creative Zen V Plus. I installed everything from the CD and plugged in the player, but the Media Explorer doesn't recognize it (even after restarting PC). The Device Manager recognizes it but there's an exclamation mark next to it. The Windows Wizard came up numerous times asking me for permission to connect to the internet and install the driver for me, and after a while I tried doing so but it said it couldn't find anything (I would like to shave that wizard's beard off).
I went through all the stickies in the forum and about 3 different troubleshooting sessions with no luck. I googled it and asked this question on Ask Yahoo!, but no luck yet.
Here's my PC info:
Windows XP SP2
768MB Ram
Pentium 4 2.8Ghz
USB 2.0 (I tried different ports, the player does seem to be charging as there's a little lightning bolt flashing on top of the battery icon)
I'd really appreciate it if someone could help me out.
Thanks!

Ok. I checked my version of XP. It is XP Pro, Version 2002, SP2. I checked and already had the 2 hotfixes that were listed as being needed before proceeding. I followed all the steps and changed the registry key on "everyone" as the instructions stated to do. My ZVM is still not recognized by any of the software for transferring or organizing MP3's. My computer still recognizes that it is attached. It still gives me the device icon in the task bar. It still says it's A-ok in the Device Manager. It does everything, except it is not detected by ANY of my music software. <sigh>? Frustration is at its peak for me right now. I really appreciate all of the efforts. I'm at my wits end now. I have done everything you have indicated I should, but am getting the same results. I did purchase an extended warranty from Circuit City where I purchased this last summer. Is that the next step? Do I need to get this replaced?I love this player and really don't want to go through this again. We had to exchange it twice in the first month because it froze up and wouldn't do a thing. This last one has been perfect. I keep it in a leather padded case at all times. It never has the battery drained. It never gets jostled or bumped or dropped or anything that might damage it. When not being played, it stays on my desk in the case.
Thanks so much for any and all help.

Zen V Plus 2gb - Space prob

Hello guys,
Saturday I bought a Zen V Plus 2gb and I installed the software, loaded my Zen and tried to fill it with music.
But suddenly (by about 800mb ~ 80 songs) my Zen froze. I used the reset button and tried to fill it again. My 80 songs were still on it. But my computer didn't recognized it anymore. So I formated my Zen and I upgraded it with new firmware.
Then I filled it again - and it froze again at 800mb and my pc couldn't recognize it anymore, too.
I don't think that it is normal. What can I do? My Zen got 2gb free space but I only can use about 2/5 of it because it freezes. There is no notification like "The disc space is full", it just freezes and I have to format my Zen to use it again.
Without formating I can't fill it with my pc or with the pc of my father. So it can't be a problem of a computer. Even the record function doesn't work. Is my Zen damaged, or is it normal that I can use only 800mb of my 2gb Zen?!
I hope that someone could help me and I excuse me for my bad English :-)
Bye,
Lumpi

The st?8GB Zen V Plus I?bought also had this same problem. It would allow me to add?only about 7GB of music before it would freeze and even cleaning up the links from the recovery mode menu would cause a freeze. I called Creative and told them I had read that someone else in this message board?wrote about?the same problem - a "faulty" flash dri've. Creative said they hadn't heard about it and recommended that I return it to where I bought it from and simply replace it. That's what I did and my 2nd 8GB V Plus has been working great.

Zen V Plus no longer functions

My Zen V PlusPlayer just stopped and froze up while playing a wma file. Still showed plenty of battery charge.
Since then player freezes up at opening logo screen. Cannot even turn if off except by using Reset.
Holding other buttons while trying to turn player on makes no difference so cannot do Cleanup, Reformat, etc.
No connection with my computer (Win XP sp3) can be made.
Recovery Tool won't work, says it can't find player.
Player is just past its yr warrenty.
Is there any fix for this, or is the thing just junk now?
Thanks,
Alden

maybe you have tried this already, but have you tried resetting it's My zen v plus too had problems but with freezing and resetting was the cure. Hope this helps!

Zen V Plus freeze on file trans

To whom it may concern,?I'd like to preface this post by stating that I'm very experienced with computers (I build?systems for a living). I've tried my brand new Zen V Plus on 3 different computers and am experiencing random freezes on each one. My family has?2 iPods, a Dell player, an iRi'ver and a Disney Mix Max between us. I have never had ANY problems uploading and synching with any of these players. I've also plugged-n-played several of my friends players -- never a problem.
I just spent 4 days (about 20 hours) trying to get my Zen to not freeze. I have?tried?EVERY suggestion on?ALL the forums and Creative's troubleshooting pages. I also have a bunch of my own?diagnosing tricks?up my sleeve. When my Zen freezes, I can only access the player by formatting. When I reload my files, it randomly shuts off, and freezes when it tries to re-build the library after a reset. To say I'm dissapointed is an understatement. I did a lot of research and the Zen seemed like the perfect player for me. It hurts to post this, but I hope future owners having these problems will read this and realize not to waste their time. Sincerely,a future former Zen V Plus owner?

Hi jimmyboy88,? I am familiar with the reset hole.
Is Creative aware that you are posting a link on your site that suggests users disassemble their players and void their warranties?As a professional troubleshooter, this is unacceptable. After resetting, my player freezes when trying to re-build the library. According to Creative's support pages, this would suggest corrupt data. Only after I reformat, I'll try to re-load the file that it froze on and it will load and play fine. It will freeze randomly on any file. And why do my files load perfectly on 4 other players and 3 other computers?I've upgraded the firmware, made sure I have all the WinXP updates, Creative software updates, tried 0 different USB ports among 3 computers, made all the suggested operating system tweaks, tried 4 different USB cables,? and ran some USB port diagnosing software. The fact is, the Zen V plus will randomly freeze. Sometimes it freezes at 2GB, sometimes at 2 MB of data. Once the Zen freezes, I reset, and it will hang on re-building the library every time. In recovery mode, the player will hang when I try to Clean. After I re-format, I'm able to gain access again and load files, but it freezes every time I try to load it up again. I have many years experience troubleshooting hardware & software. In my professional business, I would never?spend so much time on one unit. My only conclusion is that it is a firmware problem. I would take a look at the code and see what the problem is, but I'm not on Creative's payroll. On a more positi've note, the Zen V Plus looks like it would make a nice doorstop.

Zen V Plus 4gb Power On/Detection Is

I bought a Zen V Plus 4gb player on Tuesday (December 3st, 2007) when my old Zen V gb died (and it was out of warranty).
I bought this out of familiarity with Creative V series players, and my experiances with them have been positi've so far.
However, when I first put music on the player (I had the software installed beforehand)...about 2.5 gigs into transferring the music, the computer stops recognizing that the Zen V Plus is there. When I checked the actual Zen V Plus, I noticed it was frozen so I pressed the reset button.
The player tried to rebuild the library, and it froze again after maybe 30% progress. I waited around ten minutes, I reset the player again, only to have it then freeze on the "Creative" start up screen, and after waiting another ten minutes (after a lifetime working with computers I have learned patience is a very valuable tool in troubleshooting) I hit the reset button again.
Now, the computer refuses to recognize anything other than the chipset on the player, (its a model number of SMTP3600). I have tried almost every fix here, yet still cant get my player to work.
In addition to the player not being detected, I have the problem of it refusing to turn on. When I hold down the power button to turn it on, the play/pause and back lights blink without the player turning on. I have tried charging it using other USB charging equipment (with the usb cord it came with), without effect. I have tried leaving my computer on for several hours to charge it, with no effect. The charging indicator doesn't even show up..because the screen doesn't work.
Does anyone have a solution to this before I exchange it and buy a different mp3 player?

If you have not already, try the recovery tool to see if it hel
ps.
If that does not work, it's best to contact support for further assistance on the issue.

Help! My Zen Stone Plus 4GB working problems!

My Zen Stone Plus 4GB worked fine a few minutes ago, but if I now turn it on, it'll freeze to Zen Stone Plus 4GB logo. I can't go to menu, use buttons or turn it off a normal way! Just if I press reset button, then it'll turn off. But it's same froze thing everytime I turn it on!
Second bad thing is, that my computer doesn't recognize the player anymore. It just turns it on, but it'll stay in the same logo.
I tried Creavite's support things, no help at all.
And Recovery Tool and Firmware didn't work, because they don't recognize it.
Please, help

kindly format your player in windows xp and scan it with avast antivirus software....... update the firmware after formatting...

Zen V Plus problems.....alread

Got my Zen V + today and it was working great, but then it froze. And wouldn't turn off. I even did the restore button and it wouldnt budge... I ended up having to do that 3 times! Finally I got it to tun off and then reboot my files. Frankly, I'm peeved. Does anyone know how to CHANGE the date and time on my player? I've tried everything and nothing will let me access that part. (Yes, I know about the clock settings thing, but it doesnt let me change anything but the alarm from there.)?Thanks for any help you can give. [color="#cc0000">Merry [color="#339900">Christmas!?XXXtina

d24durian wrote:
I just bought the Zen V plus ( GB ) on 23Dec and the next day when I on it ....the display have 3 horizontal lines across the screen !! :angry::angry::angry:I make a call to your hotline and advised me to download the latest firmware version to myZen V Plus and I have just do what was advised me ... the 3 horizontal lines still there.Please advise me whether I must my Zen V Plus to your service centre to check orpossible to replace me a new Zen V Plus cause I just 2days ago.
Hope to hear from you ASAP.
Unhappy customer
u can bring it back, where u bought?it and?still under garranty (dunno the right spelling). even me? i have?the same stuff (zen v plus)?and have the same problem,?a line appear vertically. i gonna return it also ^^?note: its my second stuff already and still failed?unhappy custmer also?

Zen V Plus isn't work

One day i turned on my Zen V Plus, and it came up with the message "Playback Error" and just froze. I couldn't turn it off or do anything.
So I let the battery die, once i plug it into my computer another thing pops up that says "re building Library" It started to rebuild and then just stop completely?andything that could help me would be appreciated

Another thing i had found out (this should help the guy above)?When i had turned it on after i got the playback error, the library wouldn't load (i had said that)?So i had decided to unplug it from the computer, then wait for the battery to die again, when it did, i pluged it right into the computer it loaded up again and quickly deleted all music from it. Once i did that, i unplugged it, then went back on to upload the same music?The last thing?I know that Rhapsody is compatible with Creative Zen V Plus, and had uploaded music previously. When i went back to upload the same music, i had dragged one song to it. But it wouldn't load up, and my Zen wouldn't stop saying that it was transfering files because i canceled the transfer. I waited 3 hours and still said it. i shut down the entire computer, and it still was transfering something. I unplugged it and it still was flashing, so waited for the battery to die, and then went back on, now rhapsody won't read the Zen. any help with the rhapsody problem will be appreciated?could you email me it [email protected]

Brand New Zen V Plus is Fro

My player is less than a week old. The Now Playing screen is constantly displayed. None of the buttons work, even the on-off button. An audio book is at 0:32:07 with -0:22:48 left. This happened as I was fast forwarding to find the place I had left off. For some reason, yesterday as I tried to resume playing the book, it refused to start. After turning the player off and on, it did start to play again at the beginning of the book. In fast forwarding to find my place, just now, it suddenly froze.

Here is a follow up on my post. I just allowed the Zen V Plus to run out of power, so the display finally turned off. Then I connected it to my computer and the Zen began to recharge. After it was recharged, it seemed to be working. The only thing wrong was that it seems to have lost my book license so I had to resynch it. That worked and I again tried to fast forward and find the spot in the book where I had left off. That also worked and I hope my problems are over.
Was my problem an indication that there may be further ones down the road?

Zen Nano Plus - Dead after 20 minu

Just received my player this morning. Connected and transferred a couple of albums via windows explorer. Disconnected and had a listen, sound was ok. Reconnected to add some more music. Paste operation froze windows explorer, safely remove hardware button did nothing and the only option was a hard reset. Now player wont switch on at all, not even a logo screen and pc doesn't recognize it so cannot reflash the firmware. Most disappointing.

Thanks for the tips shellshock. I spent quite some time yesterday trying to bring the player back to life to no avail, so its now winging its way back to Amazon.
Basically it went something like:
: 8am. Grab parcel from postman and unwrap excitedly
2: Plug player into spare usb port, my 64 bit OS recognised it straight away as a 'Zen Nano Plus' so no additional driver install necessary which is just as well because there doesn't seem to be one for 64 bit versions of Windows
3: Open windows explorer and copy two folders across to player as with any UMS device (Supertramp and Erik Satie no less)
4: Unplug player, have a listen for a few minutes and farmiliarise with the menu operations and manual
5: Reconnect player to PC, which again recognizes it correctly
6: Attempt to copy and paste a further folder of mp3's to the player using windows explorer at which point onimously the hourglass mouse cursor indicates work in progress without any sign of a progress bar appearing to indicate files in transit (the player does however display a data transfer in progress animation
7: After a couple of minutes ctl-alt-del clearly indicates windows explorer (and hence the data transfer operation) have stopped responding (my pc it should be noted has a respectable spec, was built last summer is not crash prone for no reason)
8: Bollocks says I, this is not quite going to plan. Forcing the process closed via task manager and attempting to use the 'safely remove hardware' function in the system tray locks the computer up totally forcing a hard reset
9: The Nano in the meantime has stopped displaying the data transfer animation so I unplug it from the PC and power it down thinking 'oh well, hardware is known to crash occassionally, i'll need to recopy the files after a reboot no doubt'. Hah, I should be so lucky.
0: Nano now refuses to start full stop. Not even a logo. Removing and replacing batteries minutes later as recommended has no effect, holding down the power button for over a minute has no effect, different batteries have no effect
: The PC now seems to think the dead Nano is a 'STMP3500' (i'm guessing this is the chipset used by the player) and furthermore wants drivers to match. Downloading latest drivers from Creative is useless as they are only 32 bit and will not work with Windows XP 64bit, so the PC is now having none of the dead Nano
2: Attemping to activate the emergency reset by attaching the Nano to a USB port (various ports tried) whilst holding down the power button for 20 seconds or so (several times) proves futile as all my PC now wants is drivers for a goddam 'STMP3500'!
3: Latest firmware from Creative does run ok but totally fails to find the player
4: 3pm. Player is unceremoniously re-wrapped with curses into its packaging and marched to the post office for despatch to Amazon's returns department for a refund
My guess is that the failed data transfer managed to wipe or corrupt the player firmware. I'm sure all computer users are used to system crashes now and again, but they certainly wouldn't expect to have to buy new hardware each time it happened. Creative R&D department should maybe revisit the way the Nano's OS is written and protected.
After all that i'm still searching for a decent mp3 player but can find none to match the spec of the Nano at the price. Reviews of cheaper alternati'ves indicate poor battery life and questionable sound quality. Iri'ver T30 doesn't support UMS so thats a no go.
All in all a pretty negati've experience. Perhaps I was just unlucky, maybe once the refund comes through I might even give the Nano another shot, especially as the price has just dropped again by about 3 quid on Amazon......

Zen Nano Plus: How to resolve issues with installing firmware 1.14

So .... I managed to kill my Zen Nano Plus when installing firmware version .4.03, but fortunately I've managed to bring it back to life again. :-)
Here's what I did wrong, and how you can avoid the mistakes that I made ...
I attempted to install the newly released "Creative ZEN Nano Plus Firmware .4.03" from my Windows 2000 system. However, I had not previously installed the "Creative Mass Storage Driver .07.00.250". In fact there seemed to be no reason to install these mass storage drivers as the Nano Plus player was always recognized by my system. However, while installing the firmware upgrade, it seems that the player is set to recovery mode and therefore the mass storage driver needs to be installed prior to upgrading the firmware.
I realized this partway through the firmware upgrade when prompted for the "StMp3Rec.sys" driver. I then successfully installed the mass storage driver then attempted to continue with the firmware upgrade. Unfortunately, the firmware software "froze" and the process had to be killed. My Nano Plus player now wouldn't turn on and my system would not recognize it. I then read how to set the player in recovery mode, and was able to see the player listed as "STMP3500" when examining my attached USB hardware (using the "Unplug or Eject Hardware" dialog).
To install the driver, I then looked at all hardware in my "Device Manager" (right click on "My Computer", select "Properties", choose the "Hardware" tab, click on the "Device Manager" button) then selected the "STMP3500" device. Right clicking and selecting "Properties" (or double clicking) brings up the properties dialog and from there I chose the "Reinstall Driver" button. I specified the driver location: "C:\Program Files\Creative\Creative Mass Storage Drivers\StMp3Rec.sys" and the driver then successfully installed. Finally, I successfully installed the firmware upgrade and all is now working well.
Here's the bottom line:
Be sure to install the "Creative Mass Storage Driver .07.00.250" prior to upgrading to the "Creative ZEN Nano Plus Firmware .4.03".
Maybe it is because I beta tested six or seven different Rio MP3 player models (until D&M Holdings discontinued the Rio brand), or because I have worked as a software developer for eight years - but I tend not to install any software that does not appear to be required. The Creative firmware upgrade software could be greatly improved by including a simple check to see if the Creative mass storage drivers are installed before accessing the player.

This has been answered many times here. Delete a few files on the player. Create a few folders on the player. Move the songs on the player into the folders. Now add more songs to the player into the folders. There is a limit on how many items the player will allow in the root.

Zen V Plus Fro

This summer, I was listening to my Zen V Plus when it suddenly froze. All the buttons stopped working, including the power switch. I just waited for it to die, because at that time, I hadn't discovered the reset button. That has happened once or twice since then. Does anyone know why this happens, or how I can fix it's (I just read the post on the recovery mode, and I'm going to try the disk cleanup now.) Thanks, and sorry if this has already been asked/if it's just really stupid.

I've tried resetting it and rebooting it, everything that has been suggested. The song will come on then the screen will go to the "seek" then the joy stick won't change anything.....it is frozen, with the song playing, but unable to change the volumn?

Zen V Plus, froz

Similar Messages

Maybe you are looking for