Zen V Plus Help Ple

I've had a stone for a while and decided to upgrade to the Zen V plus after finding a good deal on amazon, Anyway for the first week or so it worked perfectley (although it wouldn't play via the USB on my car stereo like the stone did) the other day it decides to freeze up and now is displaying "Firmware problem" I tried downloading the restore programme off of the support section of the site but its now saying its not connecting to the pc (pc says its not connected and mp3 screen just shows the error message instead of saying docked) so the restore programme only displays "mp3 player not connected" Help please

First, charge your player overnight to make sure it has a full charge. Remove?ALL Creative software from your computer?and roll back the Windows Media Player to 0. Then re-add your software and plug in your player. That is the easy way to get your player to work. Hope this method hel
ps.
If it doesn't, then I suggest you do a search at the top of page and see all the different things people have done to get their players to work. If that doesn't help, contact support by e-mail.
Also try the forums at fixya.com and anythingbutipod.com.
luvmyrescuedogs

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