Zen V Plus Help!!!

please help me. my MP3 player frequently shuts down automatically, and also start up automatically. it also freeze. what should I do?

Re: Zen V Plus Help
!!! ?And what of the series of actual issues with this specific player completely unanswered?
http://forums.creative.com/creativel...read.id=224074
http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=223903
http://forums.creative.com/creativel...hread.id=22435
http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=224286
Just to name a few...

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Zen Nano Plus- help can't turn it

I bought a Zen Nano Plus back in May, it worked fine until now. Now it will turn on half way then shut right off. My computer will recognize it, but the software won't. i can use all the help.

thanks, i tried it and now it works

Zen V Plus Help, Keeps Scanning Through Music.

I just a Zen V Plus today and I loaded some music onto it right away. The moment I tried to play the music, it scans through the list and then stops, without playing anything. For example: I tried to play track 3 on one of the cd playlists and it scanned through the rest of the CD and got back to track one, where it stopped and wouldn't play anything. I've tried using different playlists, but it still does the same thing, scans to number , then sto
ps.
What can I do to fix this problem?

kingsmafia wrote:
well my mom gave me a creative zen v plus but she lost the cd that comes with it. how do i put music on it's? I tried doing it through windows media player, but after i put songs on it and unpluged it from my computer, it said that there were no music on it. all it did was take up space. what do i do?
You don't need the Creative software to transfer music.
You do need Windows XP (SP2) & Windows Media Player 0 or .
You can get manuals from the 'Support->Product Documentation' link in the page banner above. The link includes the longer manual that comes on the disc. It's probably worth downloading them & having a read.
does not normally appear as a removable disk. If it does, the 'Removable Disk' feature is enabled. That means you can add data to a section of the Zen VP memory just like a USB disk. But any music you put there will not be seen by the player in its music library. And it uses space up that you could otherwise use for music.
The manual explains how to enable and disable the removable disk feature.
With XP SP2 & WMP 0 or , you can drag & drop content using Windows Explorer and the Zen VP icon in 'My Computer'. Make sure you put it in the right directories (the director names will help you).Message Edited by daytona955 on 07-05-200707:4 AM

Zen V Plus Help Ple

I've had a stone for a while and decided to upgrade to the Zen V plus after finding a good deal on amazon, Anyway for the first week or so it worked perfectley (although it wouldn't play via the USB on my car stereo like the stone did) the other day it decides to freeze up and now is displaying "Firmware problem" I tried downloading the restore programme off of the support section of the site but its now saying its not connecting to the pc (pc says its not connected and mp3 screen just shows the error message instead of saying docked) so the restore programme only displays "mp3 player not connected" Help please

First, charge your player overnight to make sure it has a full charge. Remove?ALL Creative software from your computer?and roll back the Windows Media Player to 0. Then re-add your software and plug in your player. That is the easy way to get your player to work. Hope this method hel
ps.
If it doesn't, then I suggest you do a search at the top of page and see all the different things people have done to get their players to work. If that doesn't help, contact support by e-mail.
Also try the forums at fixya.com and anythingbutipod.com.
luvmyrescuedogs

MediaSource 5 for Zen V Plus help on time scal

Help!!! I love the MediaSource and I have left to discover its wonderous powers. Im not sure what I did but the Time Scaling doesnt work anymore. I checked the Help and it advised to keep under the Playback tab on the Settings, to keep Digital playback ticked. I havent touched the settings at all, and its as if the time scaling just turned itself off. Can someone help me out Also , are there any other tricks that I can use on MediaSource :mansurprised:

This happened to me. I think it's merely a case of the device freezing - that's why it appears to be in USB mode. The Zen will need resetting, using the small indented reset button under the power-on switch. Then, hopefully, the computer will recognise it again. If it doesn't, try rebooting the computer. Then try Control Panel --> System --> Hardware --> Device Manager --> Windows Portable Devices. The player should be listed there. Try disabling it (not uninstalling) and then enabling it again. Hope this helps

Creative ZEN V Plus HELP with light

My Creative ZEN is working, but i have no light on the screen, i turned the light off in the settings, and now i cant see anything, haha!
How can i fix this? :S

I have the same problem and have returned my player?I think Creative are having some problems with this product as they are saying it will take 2 months to replace player in Australia!

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

Creative Zen V Plus - Seeking your help with "Audio format is not supported" error

Hi,
I have a problem with my Creative Zen V Plus and am looking for someone to do a quick test to help me. I listen to a lot of MP3 podcasts, so I often rewind, fast forward or set bookmarks inside tracks. When I do those operations in some tracks, I get the error ?Audio format is not supported? when I ?land on certain places in a track (and I am able to reproduce the problem, which happens always at the same place in a particular track).
Here is what I mean by ?land?. For instance, there is a particular track (see the mp3 link below) that whenever I rewind to exactly 35 min 37 seconds, I get the error ?Audio format is not supported? and playback is stopped. If I fast forward to exactly 35 min 37 seconds, I also get the error. If I set a bookmark to exactly 35 min 37 seconds and I then go to that bookmark, I also get the error. But I don?t get the error if I play the track normally without any rewinding or fast forwarding: the track is played and passes the 35 min 37 seconds mark without any error.
Creative Labs customer support wants me to return my player for repair, but I am not sure if the problem is with my player or if the problem would also be present on other Zen V Plus, thus my asking for your help.
I would appreciate if someone of you could try one of my problematic tracks on their player. Here is what you could do to help me:
1- Download and transfer to your Zen V Plus player the following audio file (it'ss a technology podcast and don?t worry, it'ss virus-free, it comes from CNET):
http://podcast-files.cnet.com/podcas...oud_090808.mp3
2- Go to the 35 min and 37 seconds mark, press PAUSE and set a bookmark there.
3- Go into the Bookmarks menu and go to the bookmark you just set.
4- Do you see the error ?Audio format is not supported?, or the audio plays just fine? If the audio plays just fine, could you tell me what are the first words you hear
when going to that bookmark, just so that I am sure we are indeed doing the same test on each of our side?
5- What firmware version is your player at ?
Thank you very much for any help you could bring me.
Patrick

never mind. figured it out!

Zen Stone Plus with built in speaker HELP NEE

i had problems copying my media file to my mp3 . error message : The parameter is incorrect .
Therefore i reformat my MP3 , it solve the problem but it suppose to be 2GB , but now become 90 MB . any advice or help?

xmouse,
Here you go:
Firmware for Zen Stone Plus w/ Speaker
You can find any other files you need by going to "Support" and then "Downloads" on this website.
Good luck,
Dale

Help! My Zen Stone Plus 4GB working problems!

My Zen Stone Plus 4GB worked fine a few minutes ago, but if I now turn it on, it'll freeze to Zen Stone Plus 4GB logo. I can't go to menu, use buttons or turn it off a normal way! Just if I press reset button, then it'll turn off. But it's same froze thing everytime I turn it on!
Second bad thing is, that my computer doesn't recognize the player anymore. It just turns it on, but it'll stay in the same logo.
I tried Creavite's support things, no help at all.
And Recovery Tool and Firmware didn't work, because they don't recognize it.
Please, help

kindly format your player in windows xp and scan it with avast antivirus software....... update the firmware after formatting...

PLEASE HELP - On vacation - need to reload Zen V Plus w/o access to original softwa

Zen V Plus froze. We were able to get it working again via online instructions for re-formatting. Now all the music and videos originally loaded are gone and we'd like to help our cousin get SOMETHING put back on her MP3 before heading home on another long trip! We have a USB cable that will connect her player to our Macbook Pro. Does anyone know how to download the software for a one-time use? We tried anything obvious online, but didn't get anywhere. Message says, "No updates available."
PLEASE HELP!!!
Thank you.
Laura & Kwidl

I am not sure I understand what software you are talking about, but this is a link ?for various firmware. http://drivers.softpedia.com/get/FIRMWARE/Creative/

Need help with using Zen V Plus in a

I have a Zen V plus 2GB and I'd like to use it in my car with a FM transmitter/charger combination. The one I bought says it works with Creative zen MP3 players, but will not charge the player even though it has a USB with 5 VDC as output. It does play the player through the FM reciever just fine. I also noticed that I can only charge the player through the very same USB port on my computer where I first connected it when I was setting it up. Any other of the USB ports will not charge the player. Does this have something to do with this problem?

Hello al9spike,
Welcome to Creative forums!
I'm not sure when you said "reset and play while plugged in" is the same as resetting the device by inserting a paper clip in the reset hole while plugged in. If not, then you can try this. There is a also a similar thread here with the same problem your experiencing right now. Maybe this could help you. Otherwise, if the unit is still not turning on, I suggest you contact support for further assistance.
Best of luck,

Zen V Plus - EXTERMELY URGENT help needed on battery charg

Hi,
I just bought a Zen V Plus 2 days ago. When I charged it for the first time for 6 hours (as instructed in the manual book), it was fine (fully charged in 6 hours). But when I played it, the battery life lasted for only about 7 hours listenning to mp3s (which is lower than it is supposed to be). Then I was told that a Creative Uni'versal Power Adapter will get the V Plus charged faster, and so I bought it. BUT HOW COME I HAVE BEEN CHARGING THE V PLUS USING THE WALL ADAPTER FOR 0 HOURS AND IT IS STILL NOT FULLY CHARGED YET??Please help me, how much longer do I have to wait for my V plus to fully charged? Does my player charging condition above means that my player is faulty?Please advise ideally how long should I charge the player if I use the USB, and if I use the wall adapter, to keep my battery long-lasting?Thank you.

The wall adapter that I bought is the Creative Uni'versal Power Adapter for the Zen Micro (which I believe should also works for Zen V Plus). As I couldn't any longer after that 0 hours, I unplugged it. When later at night, I connect it to my computer, and it showed being fully charged for a few minutes, then flashes back to being in charge. (Is this normal?)?I used the player to listen to an album (about hour 20 minutes) and the battery indicator showed that it used up /5 of the battery life (which I think the battery life is too short). Hopefully someone can advise me what should I do to improve my battery performance?

Serious problems with charging my brand new ZEN STONE PLUS...help

i've read the manual and the how-tos countless of times... did everything on what the Knowledge Based section suggested... and still, my dear Zen Stone Plus isnt charging! i've downloaded the firmware with hopes of solving my problems but it doesnt work! its pathetic-ally dangling from its USB connecter which is connected to my computer.... my computer is a windows xp, runs on high speed broadband and is not in power saving mode or standby mode... i've been working on this problem for 3 days now since i bought this mp3... its 3.20am now but i really am determined to fix this problem...! pls guys, i literally beg you to help me out coz i'm really close to breaking down... HELP! *cries*

Hey, Dale, thanks so much for getting back so fast... well, i've just plugged it in the rear USB port (you don't wanna know?how dusty it is at the back... :smileyindifferent... unfortunately, it still isnt charging properly... the Creative Media Lite says its 49%, then goes to 52% then goes to 47%... but, the mp3 LED screen says its fully charged... -.-" i'm at my wits end here... anything else?i can do?

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