Zen V Plus no longer functions

My Zen V PlusPlayer just stopped and froze up while playing a wma file. Still showed plenty of battery charge.
Since then player freezes up at opening logo screen. Cannot even turn if off except by using Reset.
Holding other buttons while trying to turn player on makes no difference so cannot do Cleanup, Reformat, etc.
No connection with my computer (Win XP sp3) can be made.
Recovery Tool won't work, says it can't find player.
Player is just past its yr warrenty.
Is there any fix for this, or is the thing just junk now?
Thanks,
Alden

maybe you have tried this already, but have you tried resetting it's My zen v plus too had problems but with freezing and resetting was the cure. Hope this helps!

Similar Messages

Zen stone plus no longer wo

Hello all! I've been very happy with my Zen Stone Plus (2GB) until suddenly it doesn't work. It seems to charge ok but turning it on, the "CREATIVE" starting logo just stays on the screen forever (until the battery runs out I presume). When connected by USB, if I double click on the player's icon in My Computer the explorer window crashes.
My first thought was to update the firmware (I've never done this before) but on the creative website I cannot see my exact product supported (closest matches are Zen Stone Plus with built-in speaker and Zen Stone Plus (4GB)).
What should I do? Thanks for your time.

At the?BOTTOM of the page where you found the other Zen Stone products, it will say something such as click here, if your product or player isn't shown. That will take you to the page you need.
When you are on the correct page be sure to click at the bottom of that page to show the entire list of firmwares and software available. Creative is very good at hiding things and you have to read carefully. Skimming the pages while reading?doesn't work to your advantage
luvmyrescuedogs

I have a Macbook Air that had some coffee spilled on the keyboard and as a result the plus/equals key is no longer functioning. Can I use a program like Ukelele to reprogram a different key to be my plus/equals key? Can I program a function key? key

I have a Macbook Air that had some coffee spilled on the keyboard and as a result the plus/equals key is no longer functioning. Can I use a program like Ukelele to re-program another key to do that function? Can I re-program a function key to do this function?

Water + electronics do not mix. Something was damaged insode, and the logic board may be corroding as is.
Take it to a Genius Bar for an evaluation and repair estimate.
This is accidental damage and not covered by warranty.

Does anyone know how long the warranties on the Zen Nana Plus' are good f

Yesterday my Nano Plus stopped powering on and shortly before that the player would just cut off for no reason. I've only had the unit for about 6 or 7 months but I no longer have the sales receipt, does anyone know if I can still return it to Creative for a replacement? Or does the warranty not cover that kind of thing?

I assume you dont mean Nano Plus, as Nano is iPod... It's a Zen V Plus, probably?Anyway, I believe you should have at least a year's warranty on the player, so if you get in touch with Creative Tech Support they should be able to give you an RMA to send it back and either repair or replace it at no cost. I assume someone from Creative will come on later to confirm, deny or amend this. TH?

Battery Replacement Zen Stone Plus

Li-Poly batteries last approximately 3 years after manufacturing (charged or not). So if your Zen Stone ceases to function and it has not been abused, it'ss likely a dead ? no longer can be charged - battery.
I purchased a battery (actually 3 to meet their $ minimum) from allbattery.com? Polymer Li-Ion Battery 3.7V 240mAh. Order it with NO PCB option. $3.99 each plus shipping. After they arri'ved, I note the brand name is ?Tenergy. Original battery specs from Creative are 280mAh, a nominal difference. Specifications I didn?t have were charging requirements, but I?m happy to report they recharge seemingly identical from the Creative OEM batteries.
<table cellspacing="0" cellpadding="0[/img]<tr><td>This battery replacement takes some skill and is, obviously at your own risk. Suggest examining ribbon cable prior to ordering batteries. My unit is a Zen Stone Plus with Speaker.
</td></tr></table>?
BATTERY REPLACEMENT:
Run Exacto knife or small utility knife around sides and end NOT including end opposite display (or you will cut through a ribbon cable) penetrating no more than 0.075 (/6th inch) to split case of Zen Stone. It may be necessary to insert small jeweler?s screwdriver directly at corners to gently pry, releasing positioning studs. If you?re lucky, you won?t break off studs, but if you do, don?t worry they are mostly for alignment purposes.
Lift off control pad (volume up down, fast forward, reverse, center select button) Remove two Phillips screws holding pc board to bottom case and lift edge of pc board with small screwdriver under USB port.
Hinge pc board up with headphone jack on top and lift up battery with screwdriver.
Examine ribbon cable, which is folded around control board and sandwiched between control board and pc mother board. If cable is torn (or cut) you?ll probably have to throw Zen Stone in trash as this cable may be impossible to repair.
Remove white tape from top of battery and unsolder + and ? connectors
Tint ribbon cables with solder (I used a little solder paste to get solder to stick), the solder in wires, paying attention to + and ? terminals. Be very careful not to touch the ribbon cables together or solder on a metal surface.
Cut a piece of electrician tape and wrap around ribbon cables and soldering joints.
You can test your Zen Stone prior to assembly.
Reassemble in reverse order using a pin, tooth pick or small paper clip and clear silicone caulk around edges. Wrap elastics around unit holding upper and lower case together while caulk dries.
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Sorry this board does not support pictures

&Hi,
Thanks for creating this guide. This forum does support pictures, click on Insert/edit image to insert an image. Take note that only urls are accepted so images have to be hosted on an external image hosting site like tinypic. Oh and welcome to the Creative Forums.

Zen V Plus firmware wishl

I could not find a wishlist for the Zen V / V Plus, so here it is.
Plain and simple just like the other player wishlists. No questions and no discussions. Just topics with firmware improvements for Zen V / V Plus. Hopefully, the Creative developers will see this.
The Zen V Plus is a great multi-function DAP, almost perfect for its niche. It only needs a few improvements.
A list in order of importance to me (most important first):
) Improve the current bookmarking mechanism by saving the current playlist along with the current audio track position. Currently, if you are listening to track number 0 out of 20 tracks for an audiobook and save it to a bookmark, restoring that bookmark will restore only the one saved track to the current playlist. You have to manually add back the other tracks to the current playlist.
2) When powering-off on a paused audio track, the Zen should power-on paused to the same position in the audio track. Currently, the Zen V powers-on paused to the beginning of the same audio track. I listen to a lot of audio books and track position is important in a power-on resume.
2a) Option to treat an album as continuous audio content so that a rewind started in track 6 will back into track 5 continuously (in other words from the beginning of track 6 to the end of track 5 and so on). This is very important for listening to audio books.
3) Add FM tuner radio recording.
4) When scrolling a long list of songs, the scrolling should accelerate.
5) The lower end of the volume scale in terms of loudness should be quieter. I listen with high sensitivity IEMs at night and level one is too loud.
6) Audible.com tracks should be in their own album named Audible. Right now they fill up the Album selection list. I have about 40 Audible.com tracks on my Zen V Plus and about 20 music albums. The Audible.com tracks clutter up the album list.
7) When configuring the menu, unchecked top level items should move into the EXTRAS menu. In other words, unchecking PHOTO would move it into EXTRAS.
8) Option to backup all Zen V settings and radio presets to the PC.
9) Allow charging of the Zen V from an ordinary (not Win XP) USB port or from an ordinary USB charger.
0) Add a sensitivity (low and high) option and/or an AGC (auto gain control) option to voice recording for close and distant recording.
) An option to select all tracks EXCEPT speech tracks like Audible.com tracks, podcasts, and audiobook tracks, so that Shuffle mode will play only music. This might be done by having a setting for genre exclusions (speech, audiobook, podcast, and so on)
2) A fade in/fade out option.
3) A configurable HOLD option (lock all, not volume, not play/pause, not both).
4) Scheduled FM recording.
It would be nice if the Zen V Plus could play compressed video, but I presume that with a small battery and low power processor, this is not possible.Message Edited by IpaqMan on 2-05-200609:2 AM

Glad this form is here. I was considering buying a Zen V Plus. I currently use a zen nano plus to listen mostly to audible books. My complaints:. Can't lock it so that if it's sitting in a purse it sometimes accidently turns on and then keeps going until it sues up the battery2. You have to scroll through everything on the zen nano plus in order to get to the book you want to listen to.I thought I would change to the Zen V Plus but am very concerned that you can't rewind within a track. Iuse that a lot and don't want to only be able to go back or forward to a a chapter or track. I tried using a Sandisk Sansa?c40 which had this characteristic and it drove me crazy and I went back to my Zen Nano.
I 'd like a player that has a menu so that you can choose the book or music you want to go to from a menue - withhout scrolling , but that allows you to rewind\fastforward inside the book by the second. ANy ideas?Thanks?Message Edited by lisamp3 on 05-0-20072:26 PM

Zen V Plus and USB Connect

Hello everyone. First off... I love the look, feel, and design of the Zen V plus. I'm hoping to eventually get to compliment the actual functionality of it. It has been a long day of hurry up and wait since I sped off to Circuit City early this afternoon for the Zen V plus. I'm just DYING to test it out, but it seems there is a major stumbling block. Let me give you a step by step run down of what has gone on since I can't seem to find a solution in the other posts I've read:
I put the installation disc and successfully installed the software on it.
After installation, I connected the zen v plus to the USB port and it wasn't long before I saw the battery symbol, complete with lightning bolt to show that it was charging. I also noticed that it was "docked", and I saw the USB symbol on the screen of the mp3 player. The button lights were glowing on and off. No problems yet...
I checked to see if you could sync songs while it charged - and it didn't recognize the player.
Around the 4 hour later mark, it DID recognize the player, and allowed me to rip and sync my Maroon 5 CD. I decided to leave and let it charge fully before making any other attempts.
I come home, and the mp3 player has been charging for approximately 6.5 hours. The lights are no longer flashing, and it has appeared to shut off, which I assumed meant it was done charging.
I unplug - attempt to turn on - and nothing. It's dead. Now...it's not being recognized at all.
I'm not good with electronics really, and never pretended to be, but something tells me the USB connection is weird. My brother owns a PSP - and sometimes it doesn't want to read *his* device either. I'm wondering if perhaps it did recognize the device long enough to give me confidence that it was charging, and then lost the usb connection at some point. (It's highly doubtful that my pc went into any sort of sleep/power save mode because there is almost always someone on the computer here.)
For what it's worth, I am using WMP 0, Windows XP (service pack 2), and have tried ALL usb ports (front and back) to get some juice into this thing. The computer just won't recognize it now. I plug it in and hit the power button, and it won't show me so much as a sign of life.
Any suggestions

I had this exact same problem. you should see a little plug on the battery when its connected to the computer, you are seeing a lightning bolt because your V Plus has an old Firmware version on it. Head to the Support->Downloads section and download the latest (..03 I think). This fixed most of the problems I was having.

Zen V Plus - Resume on Pause Funct

Hi,
I want to buy a MP3 for reading audio books. I am thinking about buying the Zen V Plus.
However, I have to confirm on the most important feature for me -- "resume".
I heard that Zen V does not resume after pressing pause and let the unit automatically turn into sleep mode.
Have this problem been fixed with the new firmware yet? I will buy it if this problem has been fixed.

Thank you for you suggestions.
I did bought Zen V Plus and played with it for a while. Unfortunately I have to refund it at the end because of the resume and bookmark feature.
The player is very nice. The interface is easy to use. The joystick control works better than I imagined. However, the bookmark feature didn't work as I expected it to be. It is a bit hard to set (too many buttons to press), not particular convenient for a feature that I need to use frequently. And the other problem is it doesn't seem to remember the playlist when the bookmark was set (there might be a way for the bookmark to remember the playlist? I didn't spend too much time investigating it)
When I press pause, (which I need to do very frequently during a day) and turn off the player, the position will be lost. I can use the power button, if it is a button. But it's not a button, it's a slider that I need to press for a few seconds to turn on and off. I guess I can simply use the pause without turning it off, but there's a risk that the player will turn off itself after a prolonged idling.
I have bought and refund 3 different players during the last few months, sadly none of them are very audio book friendly. Currently I am using the pocket pc (with some customized solution) for the audio books, it's clumsy and with the way I use it, I don't think the unit will last very long. I hope Creative will come up with something that fix the pause and bookmark function soon.

Im so disappointed..........My Zen V Plus 5 way doesnt scro

After waiting so long to recieve my new Zen V Plus, it came, I loaded it,and the up and down scrolling feature doesnt work on either the song list,or the function list. Aaaah well. I cant believe this thing is so small and has such a weak designthat is faulty out of the box!?I wish I didnt have the 5 way scroll toggle button. Bad idea so far!?Is it defecti've, or is there a repair?Smilinsteve

OK !?Thanks for writing.....My bad...... I was using it incorrectly..... Its fine now.
Ok...so..... I want to delete something..... I cant find how to do that!?Do I perform that online or on the Zen V Plus itself?I have some repeats and songs I changed my mind on.... I'dreally appreciate the help!?Thanks so much?Smilinsteve??

Zen Stone Plus won't charge for more than 10 min

When I charge my zen stone plus, withint 5-0 mins it will be full, as indicated by both Creative Mediasource lite as well a the blinking blue led.
But once I turn on th eplayer i am shown with only 2 bars of battery and within 5 minutes of use I am down to one bar.
What's going on?
Resetting the player doesn't seem to work at all!
I haven't even had a chance to properly use it at all >

Me 2... I bought 2 Zen stone plus and the two wont charge for long too... I leave it for 4hrs and still the battery bar is only one bar full. Hai~~sad... And to make things worse, one of them the volume button is faulty. Anyway does anyone of u haf creative support hotline?

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Stone Plus 4GB - Hiccups / Skipping with new firmware 1.01

I upgraded my recently purchased Zen Stone Plus 4GB to the new .0.05 firmware a few days ago. Ever since, most (if not all) tracks will play for ~ second, then skip back to the beginning and play fine thereafter. The problem will recur when the next track begins, either naturally on its own or if I jump tracks. I did not notice this problem with the prior firmware .0.03 (which had some EQ issues for me--EQ adjustments weren't audible while being performed, only after applied as a whole), but have not been able to downgrade back. More than once, I have tried reformatting (as FAT). I have reinstalled the .0.05 firmware (including in recovery mode). I have tried turning cue/review on and off. Nothing solves the hiccup / skipping?problem. Again, nothing will let me downgrade back to the older firmware, either. Has anyone else noticed this with the .0.05 firmware? I know several people have reported date bugs already (which I noticed too), so I'm hoping it's just Creative still getting firmware kinks ironed out. I'm a?little worried that it appears the player is no longer for sale anywhere, despite being a brand new "release." Most of my mp3's are a high quality variable bit rate, just in case that might be impacting something.

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

'Creative Zen V Plus' Recovery, from Creative Labs that

Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
Anyway, to cut a long story short, 3 weeks have passed and I still don't have it.
I've rung JB Hi-Fi constantly and the Storeperson tried to help me out, gave me the Creative Labs number and I phoned them.
So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
Now you can propably see why I'm royally peeved.
What I want to know is why Creative Labs have such crap service No joke, it sounded to me like they off-sourced people's queries to other countries and in the rinkiest dinkiest places possible (the audio quality was disqusting).
Enough ranting from me.
Anyone have a similar experience or know what I can do about it's (I'm definitely going to write a letter of complaint).
Thanks all

First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
Good luck.
luvmyrescuedogs

Creative Zen V PLUS firmware fail

Creative Zen V Plus
S/No. C6PF2072634R02752T
DAP-FL0040
I have experinced, some problem during applying newest firmware. I haVe downloaded all new updates. Then I started Creative ZEN V Plus Firmware .0.03__ and ther was a problem.. On my player`s screen was displayed updating firmware. And there was displaying for a couple hour. But. At the end of applying of firmware. The message was updatinf firmware failure. Then I repeated for several times. And Againg was the same message.
Then I detached player from my PC. And from that time my player is not responding..
I tried to do this again. But my player is not functioning welll. When I tur it On the display is showing just Creative logo, and then it is (self) turned off.
Now player cant be recognised by computer. But when I connect my Zen V Plus, it is recognised as STMP3600 device , and is trying to install new driver.
Can you Help me.
I bought my Creative Zen V Plus in miami I September this year. I`m Living in Serbia. Europe.
Sincerely yours,
Dejan Djordjevic
P.S. I`v tried to reset player, and to reset frimware according to your instruction in your Knowledge database. But can`t help me.

Yes I've got a TEAC MP-244 and I wanted to upgrade the firmware.
Tghe tool that was sent me by a TEAC support member worked; but it made my player to be a "STMP3600" and Windows XP wanted to have a driver.
I looked into the folder but the files there were corrupt.
The I downloaded the older firmware from the TEAC support website and - god thanks - the files in this packed folder worked. That means that the STMP3600 was recognized and a new device - in German: Player-Wiederherstellungskonsole (Englisgh sthg. like that: Device to recover the player?) - was created. Then I could upgrade the firmware successfully.
Maybe that's a help for you all guys.
Kinds gegards,
Marcel S.
PS: Excuse my bad English. ;-)

Zen V Plus no longer functions

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