ZEN V Plus: Record in-line with poor quali

Am I alone with my problem? In my experience there is a poor quality using the in-line opportunity for recording. My issue is recording with mic and preamp. My old mp3-player had this function and worked without any unwanted noise. The ZEN V plus adds a scratch noise. Is there a way to avoid it's Thanks
Andreas

Hello Zxcv,
Welcome to Creative forums!
Have you tried doing a reset? Gently press the reset hole located on the left side (with the player facing up) using a pin or a paper clip. See if that hel
ps.

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