Zen V plus: screen st

I was simply changing songs from one to another( to another song in another playlist), but when I moved down the playlist to the song I want, I clicked play, and then it just stuck there. After I tried to connect to my computer, but it is said that my player is not connected to it. The buttons won't work too.

The same type of thing just happened to me. And i feel really bad because its my friend's and she just got it for xmas, doesnt have a working computer, and asked me to charge it for her and i screwed it up. I was just looking through it to see what songs she had on it, and then i plugged it back in, and i guess it got stuck because i flipped it on while it was charging or something. Now it wont do anything. SOMEONE PLEASE HELP US

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Dust behind Zen Nano Plus screen

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have another one, before you are getting real problems...
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Wondering about Zen V Plus Screen Blacking

I bought my Zen V plus yesterday, when I am playing music the screen goes black... I have to press a few buttons to get it normal agin... Is there a way I can stop my screen from going black?

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When playing music the screen will fade to black after a set period determined by the "Display Timer" in the System, Player Settings menu. THe max seting is 30 seconds. This is to conserve battery life.
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Help1!1 Zen V plus screen

hey everybody anyone knows what happened?one day without warning my zen V plus's screen has a blue line through the middle...the next day... the screen dimmed until u can hardly see anything on the screen! i can also see some red lines that werent there before..contrast is at 00%... but still no improvement! anyone can help?

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Are ALL Zen V Plus Screens the Sa

I have a 2GB Zen V+ that has a cracked screen and out of warranty. My classmate says he has a GB and a 4GB plus that have good screens but don't work. Classmate wants to sell the dead units. My question is will either of these screens work in the 2GB V+. I don't want to spend my money if it won't work. Thanks.Message Edited by mcsincnj on 2-06-200709:34 AM

Hi,
Try running the recovery tool to see if it hel
ps.
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Zen V Plus screen

I have had my Zen V 2GB player for around 2-3 years now and it has been one of my favourite possessions, I use it reguarly, and it's never abused.
However, at first I noticed the bottom left corner of the screen was slightly darker than before, and now the whole screen is tinged dark red, and is a struggle to read even in the dark. All other functions are fine, it still plays my music, but could this be the end for my brilliant little player?

The same type of thing just happened to me. And i feel really bad because its my friend's and she just got it for xmas, doesnt have a working computer, and asked me to charge it for her and i screwed it up. I was just looking through it to see what songs she had on it, and then i plugged it back in, and i guess it got stuck because i flipped it on while it was charging or something. Now it wont do anything. SOMEONE PLEASE HELP US

Zen V Plus - Screen light won't come on

I turned on my player and the?screen light was dark. It still plays, but I can't see anything on the screen, it's dark. Is there anything I can do to fix this?

you need to check energy saver to set up the times for the screen saver to click on for both battery and AC power...
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Zen V Plus sync of playlists from Windows Media Player

I am using automatic sync on windows media player 0 to my Zen V plus. The music is transferring, but I do not see the playlists being shown on the Zen player. Any ideas how to get them to sync as well so I don't have to build them on the player?

After trying things out for a while, I found that when you sync using Windows Media Player, the playlists selected will be on the Zen V plus screen for you to select. It will not display on the folders that list on the Windows Media Player display. I don't know why, but the important thing is that the playlists do end up on the Zen V plus so that you can select and play them.

Spontaneous black screen with Zen V Plus. / Where do I send it

Dear Creative,
I purchased a 2GB Zen V Plus roughly four months ago. It was a present to myself and a tool to accompany me on my long flight. (You see, I was about to spend 9 hours on a plane as I moved to the United Kingdom.) Before I purchased this lovely device, I did extensi've research. I had planned on buying an MP3 player that exhibited the features I wanted AND would last quite a while. Everything I read about the Zen V Plus was perfect. Not a complaint in sight.
Until today.
Over these past few months, I haven't actually used my Zen V very often. I can count on one hand the amount that I actually have used it. Once on a short walk to post office. Once on a walk to ASDA. Once whilst I was hoovering and waiting for my laptop to come in the post. Plus, the flight across the Atlantic -- about 2 hours continuous use. The rest of these four months, my little Zen V has been nestled away in its case, in my nightstand drawer, next to my bed.
Now that you know all this, I'm sure you can imagine my surprise when I pulled it out of its case this afternoon and discovered my screen was drastically faded. My initial thought was that it may be a problem with the contrast. So I inserted a thin object into the reset slot and powered my Zen V back on. This is when I discovered, well, nothing. A plain black screen. No lines, no text, no glow -- nothing. My buttons still glow with the blue color they always have when my Zen is powered on. Plus, when I push 'play' music happily sounds through my earbuds.
After I discovered that my precious Zen was broken, I quickly took to the Internet to find a solution. But what do I find? Several cases like mine strewn across message board after message board. Even a search for 'black screen' on the forum I'm currently posting this to returns with ten results.
Is this a problem with 'firmware' or is this a problem with design? Did you acti'vely know about this problem when these devices were tested and 'OK'd to ship? A better question is, do you care? Why is there no recall and why is there no repair time faster than two months?
Furthermore, I'm well under my warranty expiration date. It comes with a year from the date of purchase, no? The downside of this is that every bit of my Zen V paperwork is back in a box, within a box, within my storage unit in the USA.
So now that you know my problem, please help with a solution. How do I pursue repairs on my Zen V Plus? Where would I send it within the UK? Is my warranty still valid now that I've moved? If not, what will the price be to repair? Etc etc.
Don't get this letter wrong. The times that I've used my Zen V, I've absolutely loved it. It's a very nicely packaged mp3 player with some equally nice features. Trouble is, I expected it to hold out a bit longer than /3 of a year.
Love,
Vrai

Yep. Tried that. A few of times, actually. I tried to 'update the firmware' also. I did this blindly (more or less) as I couldn't actually see the screen. I just followed the physical instructions and tried each possible thing you could. I'm not actually sure if I ended up repeating myself. Did it about eight to be sure. I think there are only four options on the menu where you can access the firmware.

Zen V Plus -- Blank Screen

Old lady in her 70's needs help!? My Zen V Plus MP3 Player has been losing the light on its screen, and it is now totally blank. Tried to reboot as per instructions - difficult when you cannot read any text - and now the machine will not turn off. Because I cannot see anything I am left with a totally blank screen but the radio is going loud and strong.
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Hello Mary,
Welcome to Creative forums!
marymaccrea wrote:
Creative suggested a firmware reload. Waited in vain for more than an hour and a half for it to finalise, and gave up.
What happened to the player now? Is it completely dead after trying to reload the firmware?

My Backlight for my Zen V Plus is Dimmed and the Now Playing image is burnt on the screen!!

I already tried changing the contrast! It's @ 00%! And the image isn't burnt on the screen because i left it on too long. I already thought of that and i never leave it on for more that an hour and a half at a time and i have it on the setting where if the player is left idle for fi've minutes it shuts down automatically. PLEASE HELP!!!!!!!!!!!!!!!!!!shiftone!!!!!

Kok Choy,?I have a similar problem with my Zen V Plus. I turned it on this afternoon and the screen backlight is not working. I can see that it's on (and the music plays), but the screen is so dim you can't even tell that it's on. The US Tech Support link takes you here: http://us.creative.com/support/custsup/services.asp?But the link to the email support is broken and there is no phone number. Would you let someone know?Thanks,William

ZEN V PLUS - Depleted Batte

I bought a Creative Zen V Plus (pink version)?for my neice for her birthday on 7-2-2007. She only used it a few times and then it stopped working. Recently I was wondering why i haven't seen her using it so i asked her. She told me that it hasn't been working for a while. So i had her bring it o me to see what the problem is. I am a little familiar with the Creative MP3 players because i have the Zen M 30gb and i also purchased 2 more ZEN M 30gb for my brother and sister and also a Zen V Plus (black and green) for my nephew. So as you can tell i love the Creative brand. I am not sure what is wrong with my neice's Zen V Plus. When i try to turn it on it won't turn on. So i plug it into the computer using the USB cable that it came with. Here is what it does when i connect it to the computer.
1. Blue leds lights up under the play button.
2. Then the blue leds turns off and then turns back on.
3. Then the led flashes again and then my computer detects the mp3 player and ask if i want to sync.
4. I click No for syncing.
5. Then the mp3 screen shows the battery on low with the red chunck on the battery. Then the red chunck turns green and then the battery starts to ncrease to /4 full then half full then 3/4 full then it shows the completely full battery icon/symbol ***All this happens within less than minute.***
6. Then the blue leds turns off and the battery image on the screen disappears.
7. The icon on my computer shows that the mp3 player has been disconnected.
8. I push a button on the mp3 player to see if it is still on. When i do that the full battery icon appears along with the blue leds.
9. I goto the side and turn the player on and then the screen turns on then goes to the docked icon.
0. As i wait a little bit the screen turns off and then the blue leds turns on again and flashes (showing me that it's charging).
. Then after a few seconds of blue led flashing, the leds turns off and stops flashing.
2. I push scroll button again to see if it's still on, and it is.
3. I then goto support page to update the firmware. I follow the processes as stated on?Creative site and completed the update successfully.
4. The player restarts after firmware update, and computer lets you know that update is successful, but it still won't turn on.
5. It does exact same thing as it did before. I repeat steps -2. Same things occur.
6. When i unplug the USB from the mp3 player it turns off immediately. i press the play button with the USB connected to make the screen turn on and then unplugg the USB to see what would happen and it also shuts off immediately.
7. I have also tired letting it stay connected to the USB over night and over the weekend with my computer staying on. Hoping that it might charge up?but still nothing.?I contacted Creative and they gave me a few things to try that i have already tried and still no luck. The last option in that list of things to try was to request a RMA (which basically consists of me paying $25.00 for them to diagnose the problem because i only have the 2months hardware manufactures warranty left) in which i am hesitant to pay for because it seems to be a commmon defect in the ZEN V and ZEN V Plus. I have been reading around and it seems like the problem?might be that?the battery might be on the verge of being dead or is completely depleted. I have read alot about people with similar symptoms with their players and it seems to be very common with the battery.?My neice probably only used it less than 5 times. And its been sitting in her room for months because she didn't know what to do with it because it stopped working. My little nephew's ZEN V Plus i acting up also. He says it's not working again. So I will be taking a look at it sometime this week too. I?tried being as detailed as possible so that u guys can better understand the situation. Hopefully someone knows a fix to this and help me fix it without having to cough up another $25.00 PLUS SHIPPING AND TAX to have then take a look. But i can't resolve the problem within the next week or so then i guess i will have to send it in.
Message Edited by jack36 on -08-20072:42 AM

reset it then cleanup>reboot theplayer http://forums.creative.com/creativel...ap&thread.id=3

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

Zen V plus: screen st

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