Zen v plus shows "docked" sta

Dear All,
I bought a Zen V plus mp3 player recently. I installed the s/w that came on the cd and loaded songs onto my mp3 player.
Later, i wanted to remove some songs from the player and connected it to my computer. Any creative s/w that i used became unresponsi've. This happened about 4-5 times. Afterwards, i unplugged the mp3 player from the computer.
When i plug it in now, it says "docked" and windows says it cannot one of the connected hardware has malfunctioned.
I have tried most recommendations suggested in the forums, including adjusting registry entries, choosing the c:\windows\inf directory to load files etc.
I also tried it on my other laptop and get the same response.
Device manager says the device is unknown and advanced properties say that no driver has been installed.
I want to gift it to someone tomorrow and am really hopeful someone here can help me find a solution since unplugging the mp3 player seems to be a common problem - accidental/otherwise.
I also tried to reset the player but it does not power up after it is disconnected from the computer.
i use windows xp with sp2
thanks
AnandMessage Edited by nanand8 on 2-9-200702:33 PM

I have that same problem, even without upgrade firmware, with my brand new player.
(zen v plus 2gb & win xp pro, sp2, wmp)
I found this only:
http://forums.creative.com/creativel...ssage.id=65582

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For what it's worth, I am using WMP 0, Windows XP (service pack 2), and have tried ALL usb ports (front and back) to get some juice into this thing. The computer just won't recognize it now. I plug it in and hit the power button, and it won't show me so much as a sign of life.
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ps.
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I eventually got it by doing this:
While the Firmware Update software was "Searching" for a device, I kept on unplugging and plugging in the Zen Nano Plus from the USB cable while holding down the Play button, unti it "caught". I tried this since I noticed it would initially see the unit saying "A device has been detected in recovery mode...", but then throw the unit into "non-recovery" mode and hence force the Firmware Update software to keep on searching.
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lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
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->Microsoft ACPI-Compliant System
-->PCI Bus
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Message Edited by PeeBee on 2-30-2005 02:05 PM

Zen v plus shows "docked" sta

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