Zen v plus sound

i've jus bought zv+ 5 days ago and i realise smth wrong wif the audio sound...
it seems dat the left earphone is louder than the right side... in some songs it sounds normal and well balanced, but when it comes to rock music esp the ones wif 2 guitars, the lead guitar seems to be louder than the other and the sound is not balanced... it couldnt be my earphone cos its working perfectly.. and i've also tried with several earphones n still the same...
can someone help to solve dis prob?
or shud i go send it to creative care and reinstall the firmware?
btw wats the latest firmware version? is it .03.03_0.05.09?

Hi,
Sorry to hear you are having problems. This might be down to an EQ setting. Try going to the System option and then Reset setting.
Let me know if there are still problems.
John

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