Zen V Plus stuck in locked m

My Zen V Plus is stuck in locked mode. I can't shut it down normally, but I can restart it using the usual button. Once I get to the screen that displays the last song I was listening to, it shows the locked symbol and won't let me do anything else.
I've tried upgrading the firmware, using the recovery tool that creative zen has provided. Nothing changed. I've tried to restart it in recovery mode, but it won't go into it--just returns to the same screen with the lock showing. I don't even mind wiping the whole thing out since I have the firmware I could download. But nothing will budge it out of the locked mode.
Any suggestions would be most appreciated.
Thanks,
Mary Lou

I'm also having this problem and would have tremendous appreciation for anyone who could offer a solution. My Zen V Plus worked well for about three months before this problem arose, and I really enjoyed having it, so it's very dissapointing to me that it's not working anymore.
The behavior: as soon as the player is turned on, it goes into locked mode, regardless of the position of the lock toggle switch. If I toggle the lock switch, it either wakes up and then immediately goes back into locked mode or simply doesn't respond. If I'm lucky, I can get it to actually unlock by toggling the switch many times in a row, but then it will return to locked mode after a few seconds.
A few more details: I have tried doing a hard reset. I am not having any trouble syncing the player to my computer. Also, this problem creeped up slowly: it started just happening once in a while, but now it happens every time I use the player.
Thank you in advance to anyone who can help.

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I'm also having this problem and would have tremendous appreciation for anyone who could offer a solution. My Zen V Plus worked well for about three months before this problem arose, and I really enjoyed having it, so it's very dissapointing to me that it's not working anymore.
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A few more details: I have tried doing a hard reset. I am not having any trouble syncing the player to my computer. Also, this problem creeped up slowly: it started just happening once in a while, but now it happens every time I use the player.
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Zen V Plus locked up - is there an emergency reset - it won't even power d

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I have the Zen V Plus, 4 gig. I try to transfer songs to the player but it the
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I have tried to drag and drop, add media, and use the "Fill Up Player" with the same
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Around the 250th song, the progress bar % stops moving. I press cancel and nothing
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Since the player is docked and is still in "Transfer Mode" I have to unplug it, go
into recovery mode and "Clean Up".
When the player reboots the Re-Building Library is show with a progress bar. This
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I now have to reformat. All of my stuff is gone from the player.
I try to add songs and again... around 250 the progress bar sto
ps.
I used the Zen Media Explorer and Windows Media player to transfer the songs. All
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I have the new firmware installed.
The PC I have is:
Windows XP Media Edition
P-4
2 gigs of ram.
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problem here is I can't upload more than 250 songs. The total number of songs I want
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Was just curious, was trying to establish whether it is a possibly DRM bug (on licensed) music or some other kind of bug with the unit. I have moved 450 songs total to my daughters Zen V Plus with out a problem, but its all ripped music from her music collection. So was thinking it might be a DRM issue of some kind. (Microsoft has released a ton of patches for DRM issues related to the transfer of music, am in the process of trying to document them all and post it later tommorrow.)?On my daughters Zen V plus I have all here music organized into folders:Artist->album->songI organized them that way on the PC before I copied them over. (MP3 Files, not WMA's)?I don't have a large enough collection of purchased music off the web to do any testing to see if it breaks when trying to transfer DRM protected music.
Could be something like a folder limit for number of files in one folder?Not sure, just trying to throw out ideas to help track down the problem, and help people get it solved.

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The reason for the reset button is to reset a frozen/locked up .mp3 player.
If for some reason your .mp3 player locks up [like computers used to do all the time in the Windows 95 days], the reset 'reboots' your .mp3 player.
On a badly locked up .mp3 player, the On/Off switch won't respond and reset is the only way to get things going again.
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Only Format or Reload Firmware as last resorts, as they are fairly drastic steps.
Disk Cleanup scans your disk and attempts to repair corrupt files. It also resets your .mp3 player to the defaults, so that may get you out of the Recording menu that you're stuck on.

Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
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3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
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HELP! Brand New Zen Stone Plus WON'T TURN

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So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

'Creative Zen V Plus' Recovery, from Creative Labs that

Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
Anyway, to cut a long story short, 3 weeks have passed and I still don't have it.
I've rung JB Hi-Fi constantly and the Storeperson tried to help me out, gave me the Creative Labs number and I phoned them.
So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
Now you can propably see why I'm royally peeved.
What I want to know is why Creative Labs have such crap service No joke, it sounded to me like they off-sourced people's queries to other countries and in the rinkiest dinkiest places possible (the audio quality was disqusting).
Enough ranting from me.
Anyone have a similar experience or know what I can do about it's (I'm definitely going to write a letter of complaint).
Thanks all

First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
Good luck.
luvmyrescuedogs

Zen V Plus firmware wishl

I could not find a wishlist for the Zen V / V Plus, so here it is.
Plain and simple just like the other player wishlists. No questions and no discussions. Just topics with firmware improvements for Zen V / V Plus. Hopefully, the Creative developers will see this.
The Zen V Plus is a great multi-function DAP, almost perfect for its niche. It only needs a few improvements.
A list in order of importance to me (most important first):
) Improve the current bookmarking mechanism by saving the current playlist along with the current audio track position. Currently, if you are listening to track number 0 out of 20 tracks for an audiobook and save it to a bookmark, restoring that bookmark will restore only the one saved track to the current playlist. You have to manually add back the other tracks to the current playlist.
2) When powering-off on a paused audio track, the Zen should power-on paused to the same position in the audio track. Currently, the Zen V powers-on paused to the beginning of the same audio track. I listen to a lot of audio books and track position is important in a power-on resume.
2a) Option to treat an album as continuous audio content so that a rewind started in track 6 will back into track 5 continuously (in other words from the beginning of track 6 to the end of track 5 and so on). This is very important for listening to audio books.
3) Add FM tuner radio recording.
4) When scrolling a long list of songs, the scrolling should accelerate.
5) The lower end of the volume scale in terms of loudness should be quieter. I listen with high sensitivity IEMs at night and level one is too loud.
6) Audible.com tracks should be in their own album named Audible. Right now they fill up the Album selection list. I have about 40 Audible.com tracks on my Zen V Plus and about 20 music albums. The Audible.com tracks clutter up the album list.
7) When configuring the menu, unchecked top level items should move into the EXTRAS menu. In other words, unchecking PHOTO would move it into EXTRAS.
8) Option to backup all Zen V settings and radio presets to the PC.
9) Allow charging of the Zen V from an ordinary (not Win XP) USB port or from an ordinary USB charger.
0) Add a sensitivity (low and high) option and/or an AGC (auto gain control) option to voice recording for close and distant recording.
) An option to select all tracks EXCEPT speech tracks like Audible.com tracks, podcasts, and audiobook tracks, so that Shuffle mode will play only music. This might be done by having a setting for genre exclusions (speech, audiobook, podcast, and so on)
2) A fade in/fade out option.
3) A configurable HOLD option (lock all, not volume, not play/pause, not both).
4) Scheduled FM recording.
It would be nice if the Zen V Plus could play compressed video, but I presume that with a small battery and low power processor, this is not possible.Message Edited by IpaqMan on 2-05-200609:2 AM

Glad this form is here. I was considering buying a Zen V Plus. I currently use a zen nano plus to listen mostly to audible books. My complaints:. Can't lock it so that if it's sitting in a purse it sometimes accidently turns on and then keeps going until it sues up the battery2. You have to scroll through everything on the zen nano plus in order to get to the book you want to listen to.I thought I would change to the Zen V Plus but am very concerned that you can't rewind within a track. Iuse that a lot and don't want to only be able to go back or forward to a a chapter or track. I tried using a Sandisk Sansa?c40 which had this characteristic and it drove me crazy and I went back to my Zen Nano.
I 'd like a player that has a menu so that you can choose the book or music you want to go to from a menue - withhout scrolling , but that allows you to rewind\fastforward inside the book by the second. ANy ideas?Thanks?Message Edited by lisamp3 on 05-0-20072:26 PM

Zen V Plus - Software Installat

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Audiobook license lost after resetting with pin my Zen V plus that was fro

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Whoops--I fixed it...lol!!? I just reset it, and then held down the power & the play buttons at the same time and then cleaned it up, and rebooted it. I looked it up somewhere else on this forum, but thanks anyways guys!?

Lower sound Zen Vision Plus than Zen Micro Pho

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well man all i can say is...bigger isnt always better. I have a Zen Micro Photo, its about a year old, i just have regular good ol target special headphones and its loud enough to blow an ear drum. Sometimes if i dont feel like?wearing headphones, i just turn it all the way up and set the headphones on my desk or something. sooooooooooooooooo i would just stick to the stuff you know is good...plus the micro photo is BAMF

Zen Stone Plus Firmware Wishl

I have a Zen Stone Plus 4GB and I think it's a really nice and sexy device, but is lacking a bit on the software side. With just a few small firmware modifications, I think Creative could make it a much greater player.
I'm starting a wishlist for a future firmware. The list is sorted by priority, with the (imo) most important item on top. If you have any additions, please post them and I'll include them into the list.
I hope Creative's developers will have a look at this list and implement these suggestions!
Improve music browser speed
Problem: Browsing through the folders feels very slow, and often it even misses button presses so I have to press left or right twice to go to the previous / next item. This is most likely because the player starts playing the first track in the folder automatically, which slows down the user interface.
Suggested solution: I suggest the ability to turn off auto-play in the file browser.
Avoid embarrassing situations
Problem: Usually I turn on the player before plugging in the headphones. The player realizes that the headphones aren't yet plugged in and plays back music over the speaker, which isn't desirable when I'm in a lecture that isn't over yet.
Suggested solution: Make auto-play on turn-on an option or add an option to not enable the speaker when the headphones aren't plugged in.
Quick Hold
Problem: I want to put the player into my pocket and want to quickly turn on the hold feature. For this, I need to press: Menu, Right, Right, Right, Right, Right, Right, Right, Menu.
Suggested solution: Add "enable lock" as an option for the "My Shortcut" button.
Quicker turn on
Problem: When I turn on the player, I have to hold down the menu button for 4 - 0 seconds (it seems to be random) before the display even lights up.
Suggested solution: Make it turn on after one second.
Pocket usability
Problem: I'm listening to music with the player in my pocket. I want to skip forward to the next track. I press the forward button, but nothing happens the first time, because the first button press disables the screensaver. I press it again and it skips to the next track.
Suggested solution: Make it skip to the next track when the forward button is pressed the first time.

Tag support: the ability to select music by album/artist/track instead of folders
Display always on option - i know its to help save battery life but sometimes it would be helpful if the display stayed on
Display artist and song name, inst4ead of just the song name/file name
Alarm clock function: my Zen stone plus has a speaker, and a clock function. My Zen Xtra has a clock and an alarm clock function but no speaker other than headphones (if any are plugged in) for the alarm to sond through, the same is true with my visio:M? the Zen Stone plusw/speaker has a clock but no alarm, and if anything it would make a fantastic little alarm clock with a 'sound' to music or wsound to beep? function.

Zen V Plus stuck in locked m

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