Zen V Plus: Unable to save playlist into your pla

ZEN V Series Media Explorer says "Player Connected: " and I can browse the folders and see the files. I bring up the Creative Playlist Wizard, but cannot get it to save any playlist.
Does anyone know what the problem might be? I have tried it with both of my (brand new) players and on 2 different computers. I am running Win XP Pro.

Anyone? I've had these 2 players now for a while, and found them too light to use for paper weights. Does anyone know what else they may be good for?

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