Zen V Plus unable to turn on?? PLZ H

Hi everyone,?I don't know whether you guys have encountered such problem before but this problem have made me very upset?with this product. The problem arises when my Zen V Plus connected with some brand of speaker and try connecting with?my laptop and the player using the USB cable, the player suddenly stopped (turned off). Now the player unable to be detected by my laptop and unable to turn on. Now I don't what do i have to do to solve the problem. I hope anyone in the forum?could able to help me. Thank You?

Anyone? I've had these 2 players now for a while, and found them too light to use for paper weights. Does anyone know what else they may be good for?

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HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

Creative Zen Nano Plus won't turn on!!!!Please h

For some reason, my 256MB Creative Zen Nano Plus that I've only had for three months has suddenly failed to turn on. I have changed the battery several times so I know it isnt that, but when?I press the power button, the 'creative' logo comes up for about 2 seconds with the blue backlight before switching itself off. When I plug my player in my creative media organiser on my computer through the USB though, it connects absolutely fine and I can upload my media files, its just literally turning it on that is such a problem. I can't explain why its doing this, the only thing I'm thinking of is that it was in my handbag for about 6 weeks without being touched so I'm not sure if something in my bag could've damaged it's But I'm worried because I'm not sure if my player is under warranty as?I don't have the warranty sticker on the back of, only a number and a bar code?Can anyone possibly help as I've been everywhere to try and get it fixed but no one knows whats wrong!?Thank you?Laura.

Can you still connect your player to your PC? If so then you can reload the firmware. Go to the Support, Downloads page for the Nano Plus and download the firmware from there. Make sure you click on the Show Details link as that explains how to carry out the reload.
PB

Zen Nano Plus Won't Turn

Hi Again, This is my/our first message to this forum after doing a long search and reading. I added to the bottom of another tread of the same title hoping to receive a response and keep that tread ali've and growing with knowledge. Please reply to either that tread which has some links on it that might be of use or to this tread. Later I will play with how to link to this other tread and add it below. OK here is my edit which hopefully works to link you to that other tread. http://forums.creative.com/creativel...d=68897#M68897 My wife, the main frustrated user, downloaded some fix on your site (driver I think) and it killed this piece of crap. She downloaded a fix because on book play back the tracks would every so often go out of order and other trys to stop this didn't work. Anyway the problem is: .. Dave Message Edited by ldelm on 09-05-200707:6 AM
Message Edited by ldelm on 09-05-200707:20 AM

Hi Still no reply to my messages. Is anyone home I see a new restricted-entry tread by Creative "CAT" on a New MP3 Player Recovery Tool. http://forums.creative.com/creativel...ssage.id=98778 Anyone have any idea if this will work on a player that doesn't even come on Zen Nano Plus 52KB Dave P.S. I will try the tool later if no one replies to this message or is even home on this listMessage Edited by ldelm on 09--200707:09 AM
Edit-2 to add in link to CAT's message
Message Edited by ldelm on 09--200708:07 AM

NetProtect Plus - unable to turn on scheduled scan...

I have installed BT NetProtect Plus but am unable to set Scheduled Scanning. I click the "Turn on" button (which changes to "Turn Off") and set my schedule, click Apply, but when I return to the Home screen it still shows as Off and asks me to set it up. When I go to try again sure enough it's back to how it started (off). I've been around this circle several times now.
On demand scanning works fine.
I did a custom install omitting parental controls (no children!) and SiteAdvisor.
I'm running Windows 7 if that's relevant.
Any ideas?

Hi folks,
Sorry you are having a bit of hassle with this. I'll see what the story is and get it sorted for you so it does what it says on the tin.
Thx
Craig
BTCare Community Mod
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Zen V Plus freezes after turning on, despite resett

I've had my Zen V for about 2 years now. It broke down 6 months after i bought it, i gave up on it and got another Mp3 player sometime afterwards, which is guess what, the Creative Zen, which died as well (i resurrected it using the keep-on-resetting method).
Anyway my Zen V turns on, and freezes. They screen forever shows Rihanna's Unfaithful and no matter what I press, nothing will happenk, until I reset it. Then it turns on and same thing repeats.
Help anyone? ?

Hi Srslyvplus,
Have you tried Clean Up?

My Zen V Plus won't turn o

It turns on when i plug it into the USB cord but when i go to turn it on myself with the button it doesn't turn on!
HELP?
IS IT BROKEN?

kahuna wrote:
klifford wrote:
same thing happened to me but with the ZEN MICRO!!! How do i fix it's!?!?!?! I think i am pressing the right reset button, but nothing happens. Does this mean my battery ran out? How can i tell if my battery runs out?
To my knowlege the is no reset button on a micro - what button are you pushing?Do you get a blue glow around the edges of the player when it's plugged in?
Yeah i get the blue glow when it is plugged. The thing i was pushing was this really tiny hole to the right of the usb. O wait is that a microphone i didnt see the picture earlier. Anyways, its just that no matter how hard i push the "turn" on button to the left, it won't turn on.

Zen V Plus: Unable to save playlist into your pla

ZEN V Series Media Explorer says "Player Connected: " and I can browse the folders and see the files. I bring up the Creative Playlist Wizard, but cannot get it to save any playlist.
Does anyone know what the problem might be? I have tried it with both of my (brand new) players and on 2 different computers. I am running Win XP Pro.

Anyone? I've had these 2 players now for a while, and found them too light to use for paper weights. Does anyone know what else they may be good for?

My Backlight for my Zen V Plus is Dimmed and the Now Playing image is burnt on the screen!!

I already tried changing the contrast! It's @ 00%! And the image isn't burnt on the screen because i left it on too long. I already thought of that and i never leave it on for more that an hour and a half at a time and i have it on the setting where if the player is left idle for fi've minutes it shuts down automatically. PLEASE HELP!!!!!!!!!!!!!!!!!!shiftone!!!!!

Kok Choy,?I have a similar problem with my Zen V Plus. I turned it on this afternoon and the screen backlight is not working. I can see that it's on (and the music plays), but the screen is so dim you can't even tell that it's on. The US Tech Support link takes you here: http://us.creative.com/support/custsup/services.asp?But the link to the email support is broken and there is no phone number. Would you let someone know?Thanks,William

Zen Nano Plus bricked by Recovery Tool?

Re: Books on Cd I went ahead and attempt to install the latest firmware upgrade. At this time the upgrade seems to be progressing.
Okay. The player has successfully booted up
Success. After removing Windows Media Player , I was able to install the latest firmware upgrade. I have several follow-up questions. Most important question is #
. I wonder why the Zen Micro Media Explorer is not available to me. It is all grayed out. Any suggestions on how to get it to work
2. Is the Zen Micro Media Explorer a logical substitute to employing the Windows Media Player 0 It seems to have everything I need .
3. How am I able to create a new playlist in the device if I cannot access this application
4. When I select Playlist on the device, I see a message that says: To create a playlist select from the Now Playing context menuWhat is that all about and where do I roam to do this
Thanks very much for your help
Richard One of my new Zen Nano Plus appears to have been bricked by my use of the Recovery Tool, when it was misbehaving. This happended before with another Zen Nano Plus we had, but we fixed that over a year ago and it works fine now.
Actuallly, it's one of 6 my family has - plus we have lots of other Creative products (a Micro, Zen, Vado, X Mod etc). While its almost brand new, its was purchased on eBay in 2008.
Usually the first thing is to update the firmware, and tried the Recovery Tool hoping it had been updated - but now my Zen Nano Plus dows not turn on or get connected, and I tried to PCs and several USB cords and various USB connections.
I undertand a Zen Nano Plus does not have a Recovery Mode but did try usual method.
. Remove the battery, and press & hold the Play button will connectiong to the PC.
2. Keep pressing play for about 0 second until the New Hardware Wizard starts - that will only happen the first time.
3. Completete the New Hardware Wizard
I believe it may need to be reformatted, but is not totally bricked and can be repaired.
Is it possible to get a get a Zen Nano Plus into Recovery Mode, or connect it to a PC so I can reformated
Thanks!

take it back to the store and buy something other than a creative. My nano plus crapped out after less than 6 months. Creative will not replace it, even though the warranty is for 2 months. Worst customer service I have ever seen.

Zen Nano Plus- help can't turn it

I bought a Zen Nano Plus back in May, it worked fine until now. Now it will turn on half way then shut right off. My computer will recognize it, but the software won't. i can use all the help.

thanks, i tried it and now it works

My Zen Nano Plus turns off by its

I bought My Zen Nano Plus 3 months ago and i?m starting to having problems now. Since a couple of weeks ago it started to turn off by itself when i press any random buttom, usually it happens when i hit one of the volume buttoms. Please somebody help me with this problem.
Thanks

Try reloading the firmware.
PB

Zen V Plus...won't turn

Hey. I was listening to my zen v plus, when it suddenly powered off. I knew it wasn't the battery, because I had just charged it the day before. I got my earring and hit the reset button and then tried turning it on, but no luck. So I tried plugging it into the USB port...it still wouldn't power on and the computer didn't recognise it at all. Finally I logged onto this forum and started going through old threads. I ran across one that had my exact problem. One user suggested plugging the mp3 player into the USB port and THEN hitting the reset button. Well, it worked...sort of. The power flashed on, so I hit the on button. It turned on, but the only thing I can get on it now it the Creative screen with the copyright date. I can't even turn it off properly unless I hit the reset button again, which turns the power off. I've done this several times with the same results. Any help you might offer would be greatly appreciated. Thanks!

No, I've hit the reset button, but all I can get is the copyright screen. It's not charging and the computer isn't recognizing it. Can I download firmware with it just being on the copyright screen?

Zen Nano Plus 1gb turns off .

Hi
I've had my player since September 2005 and have NEVER had any trouble out of it until 2 days ago. The problem...When I am listening to a track and use the wheel to back it up and listen to it again or the track before it, the player shuts off. I've been reading the posts here and realize I probably need some new firmware but which one do I need. Also my daughter has a 52 mb player that started doing the same thing.
thanks in advance
August22

August22,
The new firmware for the Zen Nano Plus is available on the Downloads page, it was released on the 25th of August. It includes this fix:
Resolves the issue of your player (battery level full) turning off, while playing a 28 kbps DRM-protected WMA file. </LI>
Please note that (as it states in the details fiel) this firmware does remove your player's FM recording feature.
Cat

Zen V Plus unable to turn on?? PLZ H

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