Zen V Plus won't cha

My Zen V Plus battery won't charge. When I connect it with the USB cable to the computer to charge I get a message in Windows saying "USB Device Not Recongnize". Then when I look at my player the battery symbol cycles between showing the charging symbol and a depleted battery symbol (red with one bar). So what can I do anything to fix this or is my battery toast? I've had this for less than a year.

It should charge without needing any drivers. It would be using the power connectors on the USB port for charging.
Drivers are at?
http://support.creative.com/Products/ProductDetails.aspx?catID=23&CatName=MP3+Players&s ubCatID=23&subCatName=ZEN&prodID=5306&prodName=ZEN +V+Plus

Similar Messages

Creative Zen V Plus won't sync with Windows Media Player 11?

My Zen V Plus won't synchronize with Windows Media Player . I plug it into the USB, then an error message pops up in WMP that says "WMP has encountered a problem and needs to close" but if I just move the window aside WMP works fine. I then click 'sync" and it says "preparing to sync" but doesnt move beyond that. I have synced with WMP before, this problem has recently started occurring. I have all the firmware updates on my player, I don't know what is causing this problem.

Stricker: As our disclaimer on several different parts of this forum and the register/sign up page states:
[color="#FF0000">
"These forums are primarily intended for user interaction. Read more."
The moderators and administrator can not do technical support here, we are only here to enforce the rules (like not cursing.)
Gi'ven the problem you describe, it would seem your best bet at this point would be to contact Customer Support. I doubt there is much the users here could help you with given your problem. If email support hasn't answered, did you get the automated reply? If so, did you reply to it's You won't get an advisor till you reply to the automated email, otherwise it is assumed the automated system solved your problem.
Good luck,
DaleMessage Edited by Dale-CL on 04-6-2007 0:43 AM

Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
) I did download the application ZenNanoPlus_PCFW_LF___0 and install it, and put an icon on my desktop so I could activate it easily.
2) I did double click it to call it up.
3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
Good luck!
Buck

Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

New zen v plus won't play!!! he

HI, just spent the day downloading music from napster and my hard dri've to my new creative zen v plus mp3 player. (used to have the muvo and I loved it) and after 3 hours of hard work I unplugged the mp3 from my computer and the green down toggle doesn't seem to take me down on ANY of the menus. Not only that, but it says it is playing, but I can't hear anything and there is no evidence of any files on there. (not that I can check due to not being able to go down to select artists, albums, etc. (in music library menu)? When I look on the explorer on my computer when it (the zen) is plugged in via USB, it shows all my music on the player!!! what is going on? very frustrated as was a birthday present. (by the way, I followed all procedure including the full charge before doing anything with the mp3)

I've been away from this thread for a while because my new 8GB Zen V Plus simply stopped working. Nothing brought it back to life including reset with a paper clip. One moment it was working...the next it was dead. Fortunately I was within the 30 days of Comp-U-Plus' return policy and they exchanged it. I received the replacement today and guess what.... It has the same problem: It won't update the firmware. It just says the player isn't plugged in even though the repair program finds it just fine. This happens on two different computers. I contacted Creative support as suggested above and they gave me the same links to the same KB articles this forum gives. At this point I'm sure it's not the player and it's the firmware update software. It's time for Creative's engineers to contact people in this forum and figure out what the problem is to correct it. This isn't an isolated problem. Dale

Zen V Plus won't resp

It won't turn on, and when i?plug it into the computer, the computer isn't saying anything is plugged in. The lights in the buttons won't turn on, either. I don't know what to do. Help me please?

this seems to be the problem with lots of V pluses. It happened to me before when i purchased my zen v plus 4gb. you can either reset it (nothing will be lost, it rebuilds the library) or wait for the battery to die. the reset hole is the pinhole on the side, and you can use a straightened paper clip to get it. you will hear a click when u have reached it. Hope this helps and good luck with your V plus in the future.Message Edited by cubicles on 2-28-2007:30 PM

Zen Stone Plus won't charge for more than 10 min

When I charge my zen stone plus, withint 5-0 mins it will be full, as indicated by both Creative Mediasource lite as well a the blinking blue led.
But once I turn on th eplayer i am shown with only 2 bars of battery and within 5 minutes of use I am down to one bar.
What's going on?
Resetting the player doesn't seem to work at all!
I haven't even had a chance to properly use it at all >

Me 2... I bought 2 Zen stone plus and the two wont charge for long too... I leave it for 4hrs and still the battery bar is only one bar full. Hai~~sad... And to make things worse, one of them the volume button is faulty. Anyway does anyone of u haf creative support hotline?

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Zen Nano Plus Won't Turn

Hi Again, This is my/our first message to this forum after doing a long search and reading. I added to the bottom of another tread of the same title hoping to receive a response and keep that tread ali've and growing with knowledge. Please reply to either that tread which has some links on it that might be of use or to this tread. Later I will play with how to link to this other tread and add it below. OK here is my edit which hopefully works to link you to that other tread. http://forums.creative.com/creativel...d=68897#M68897 My wife, the main frustrated user, downloaded some fix on your site (driver I think) and it killed this piece of crap. She downloaded a fix because on book play back the tracks would every so often go out of order and other trys to stop this didn't work. Anyway the problem is: .. Dave Message Edited by ldelm on 09-05-200707:6 AM
Message Edited by ldelm on 09-05-200707:20 AM

Hi Still no reply to my messages. Is anyone home I see a new restricted-entry tread by Creative "CAT" on a New MP3 Player Recovery Tool. http://forums.creative.com/creativel...ssage.id=98778 Anyone have any idea if this will work on a player that doesn't even come on Zen Nano Plus 52KB Dave P.S. I will try the tool later if no one replies to this message or is even home on this listMessage Edited by ldelm on 09--200707:09 AM
Edit-2 to add in link to CAT's message
Message Edited by ldelm on 09--200708:07 AM

Zen V Plus won't inst

After recovering my computer from a missing/corrupt file (windows/system32 etc etc). Everything else on the computer is fine but I when I want to charge my Zen V Plus I find this to be otherwise.
When I plug in my zen its says "Zen V Plus Detected" then "MTP Device"
Then it launches into Hardware Wizard. After telling it to search on the disc provided I get this message.
"There was a problem installing this hardware
MTP Device
An error occured during the installation of the device.
The specified service does not exist as an installed service."
This message appears wether the programs from support disc are installed or not.
Please help someone.

I've having the same exact problem, but with my Zen Vision M. Can someone help please?

Zen Nano Plus won't play MP3, can't convert to WMA, tried new firmw

Help!
I have just reloaded the firmware (and all my music) onto my Zen Nano Plus and it didn't fix my problem.
I have mostly .wma files and they play fine. I have tried to load .mp3 files but my player just skips them. I tried using the Organizer software to convert the .mp3 files to .wma files and it says they are converted but I get about min of each song and that's it.
So I don't know why I can't play .mp3 files and I also don't know why the .mp3's can't be fully converted to .wma's.
Can anyone help?Thanks in advance,Marci

Wave files will only play by tricking the player into thinking that they are wav files created by the voice recorder. Put wav file into a folder called Recorded Tracks and see if it plays. This will at least see if it will play something. How did you transfer your files?Try ripping a CD to wma files using MediaSource or Windows Media Player - sometimes the firmware gets in a twist and will play mp3s but not wmas, or vice versa. The solution to that is to reload the firmware - go to the Support->Downloads link at the top of the page to get the latest firmware for your player. Protected songs (wma files with DRM) need to be transferred using WMP or MediaSource to transfer the license across, but mp3 files can be drag'n'dropped in Windows Explorer. A protected song without a license will give the symptoms you detail. As it's duff from the start you might just want to take it back - but it's worth trying the firmware reload first to save you some bother. PB

Zen v plus very first cha

Hi!I've bought the zen v plus, so yesterday at :30 pm I began to charge it, but now ( :00)still charge...4 hours!what's wrong?!?And during the charge, it's normal that the screen is black? Sorry for my english...Martina

for charging the player will show that its docked and a flashing thunder sign is shown on the top right corner

Creative Zen Nano Plus won't turn on!!!!Please h

For some reason, my 256MB Creative Zen Nano Plus that I've only had for three months has suddenly failed to turn on. I have changed the battery several times so I know it isnt that, but when?I press the power button, the 'creative' logo comes up for about 2 seconds with the blue backlight before switching itself off. When I plug my player in my creative media organiser on my computer through the USB though, it connects absolutely fine and I can upload my media files, its just literally turning it on that is such a problem. I can't explain why its doing this, the only thing I'm thinking of is that it was in my handbag for about 6 weeks without being touched so I'm not sure if something in my bag could've damaged it's But I'm worried because I'm not sure if my player is under warranty as?I don't have the warranty sticker on the back of, only a number and a bar code?Can anyone possibly help as I've been everywhere to try and get it fixed but no one knows whats wrong!?Thank you?Laura.

Can you still connect your player to your PC? If so then you can reload the firmware. Go to the Support, Downloads page for the Nano Plus and download the firmware from there. Make sure you click on the Show Details link as that explains how to carry out the reload.
PB

My Zen V Plus won't turn o

It turns on when i plug it into the USB cord but when i go to turn it on myself with the button it doesn't turn on!
HELP?
IS IT BROKEN?

kahuna wrote:
klifford wrote:
same thing happened to me but with the ZEN MICRO!!! How do i fix it's!?!?!?! I think i am pressing the right reset button, but nothing happens. Does this mean my battery ran out? How can i tell if my battery runs out?
To my knowlege the is no reset button on a micro - what button are you pushing?Do you get a blue glow around the edges of the player when it's plugged in?
Yeah i get the blue glow when it is plugged. The thing i was pushing was this really tiny hole to the right of the usb. O wait is that a microphone i didnt see the picture earlier. Anyways, its just that no matter how hard i push the "turn" on button to the left, it won't turn on.

Zen V Plus won't switch

Interesting problem here - when I switch the player off (it gives me the "Shutting down" screen) it powers down, and then decides to switch itself on again!
Recently I put a bit more music on there (which caused it to crash more than regularly - a needle and the reset button solved that) but now I have to leave it on! I don't think it's a problem with the sliding switch as when it goes into Idle Shutdown it wakes up again as well.
However, I do have a speaker system (Creative Travelsound for Zen V) which will let it shut down. If it's not docked it will restart again.
I tried accessing the Recovery / Firmware menu but it didn't work as it switches itself on immediately after it shuts down. Tried accessing the menu whilst docked in the speakers but it just wakes up from sleep.
I've spent the best part of an hour looking for similar problems and haven't found any - the knowledge base didn't help either. I hope someone can help me with this!
Thanks in advance,
Ross

It should charge without needing any drivers. It would be using the power connectors on the USB port for charging.
Drivers are at?
http://support.creative.com/Products/ProductDetails.aspx?catID=23&CatName=MP3+Players&s ubCatID=23&subCatName=ZEN&prodID=5306&prodName=ZEN +V+Plus

Zen V Plus won't cha

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