Zen V switches itself from music to record

I can't get my Zen V to stop switching to record. It will not play music without switching over to record. I have shut it down and it sometimes refuses to shut down. I have tried resetting it and then doesn't help.

Hi Lynnbfreeman,
Please try running the recovery tool. Be sure to backup the contents in the player before you attempt this. Customer Support can be contacted using this email form if you need further assistance.

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    publish
    stream
    2013-05-15
    16:14:20
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    0
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    0
    200
    192.168.2.219
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234844082543
    3189
    3486
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    0
    0
    0
    0
    -1
    -1.000000
    connect-pending
    session
    2013-05-15
    16:14:20
    Mountain Daylight Time
    192.168.0.75
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    0
    100
    192.168.0.75
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234860859759
    3073
    3073
    normal
    connect
    session
    2013-05-15
    16:14:20
    Mountain Daylight Time
    192.168.0.75
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    0
    200
    192.168.0.75
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234860859759
    3073
    3073
    normal
    play
    stream
    2013-05-15
    16:14:20
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    0
    200
    192.168.0.75
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234860859759
    3248
    3704
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    flv
    0
    0
    0
    2
    -1
    -1.000000
    unpublish
    stream
    2013-05-15
    16:14:22
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    2
    200
    192.168.2.219
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234844082543
    149021
    19922
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    0
    0
    145667
    0
    -1
    -1.000000
    publish
    stream
    2013-05-15
    16:14:22
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    0
    200
    192.168.2.219
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234844082543
    149021
    19922
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    0
    0
    0
    0
    -1
    -1.000000
    record
    stream
    2013-05-15
    16:14:22
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    0
    200
    192.168.2.219
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234844082543
    149534
    20841
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    C:\Program Files\Adobe\Adobe Media Server 5\applications\uGenius\streams\_definst_\719_Client.flv
    flv
    13
    0.000000
    513
    0
    -1
    -1.000000
    unpublish
    stream
    2013-05-15
    16:14:28
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    6
    200
    192.168.2.219
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234844082543
    670945
    294048
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    0
    0
    521832
    0
    -1
    -1.000000
    disconnect
    session
    2013-05-15
    16:14:29
    Mountain Daylight Time
    192.168.2.219
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    9
    200
    192.168.2.219
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234844082543
    671076
    294562
    normal
    stop
    stream
    2013-05-15
    16:14:29
    Mountain Daylight Time
    719_Client
    192.168.2.231
    1284
    1
    10
    _defaultRoot_
    _defaultVHost_
    uGenius
    _definst_
    9
    200
    192.168.0.75
    rtmp
    rtmp://ugfms:1935/uGenius
    rtmp://ugfms:1935/uGenius
    WIN 11,7,700,169
    4702111234860859759
    290828
    672528
    normal
    719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    rtmp://ugfms:1935/uGenius/719_Client
    flv
    8275
    0
    665118
    3624
    2
    -1
    -1.000000

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