(zen v) when i switch the on button and hold it there the blue light appears but will not cut

Bumping this thread as my daughter's Zen V is doing the same. The blue light flashes when the on/standby button is held on but it doesn't actually start up. Is this a hardware failure? She's only had it 3 months.

Thanks, I figured it out. I remembered that I had to reset my ZEN when I first received this refurbished model. I reset it, and it worked. I still am having problems downloading from my audible book to my ZEN. I have over 4 GB left on my ZEN and it will not download for me from my audible files. I am trying to avoid calling tech support. Can anyone help.
Margaret.

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