Zen V / Zen V Plus headphone jack prob

I want to get one of these but first I want to know if this new player has the headphone jack problem seen on previous Zen players.
Any troubles so far?
nm

Its been out a while, and no problems yet. The only models that have a headphone jack problem are the old (G: with the "back" for the back button) zen micros. No other player have had serious problems since.
Enjoy your player when you get it!

Similar Messages

Creative Zen Touch Headphone Jack Prob

I've got a 20GB Zen Touch MP3 Player in which I've had for about almost 5 years now. The player has been excellent and very reliable so far but about a month ago I encountered a small problem with the headphone jack. Now I'm not quite sure if the jack has worn out due to wear and tear and mind you I use it a hell of alot. The problem here that I've got is if I'm listening to music on my headphones and I move the headphone jack itself i.e slightly wiggle it I will totally loose the sound quality and the sound quality sort of gets funny, like its a contact problem with the male jack and the female headphone socket on the Zen itself. Its like a contact problem between the both inside. Apart from that all the other functions work very well and I dont have any problems there. Now I dont know if this is a common problem with the Zen Touch or Creative MP3 player products in general.
Ok now I have been quite dissapointed with Craeti'ves Support here in Australia. They make great products but their support could be improved. Anyhow I li've in Perth, Australia and I rang Creative support in Sydney. They said to me that I had to send in my Zen with a cheque of $300 or so dollars (can't recall the exact figure). The reason for the $300 is that if they could not fix the problem they would use the money for a relacement of a new one plus it would take 6 weeks to repair, wow 6 weeks without my MP3 player would dri've me nuts !
Now I'm 100% sure it is a headphone jack problem like a loose connecton or something like that caused through wear and tear and I'm sure this also happens to Ipods as well.
Now here my other question. They say the require a cheque for $300 for the above reasons I mentioned eg if they cant fix it that money would be put towards a new one. Now lets assume it is the headphonejack problem in which I doubt will cost $300 to fix and they say it was more than that i.e circuit board, chip etc etc (in which it probably wasnt) and use my $300 to that was unneccasarry spent on a new player etc. I mean how can I really trust their honesty. The player might be perfectly fine apart from a small worn out headphone jack socket but their making excuses that this was not working etc.
I li've in Perth, WA and would like to know if anyone here from Australia can reccomend me any really good service agents for Creative MP3 players. I mean really do I need to send it to Creative and get fixed

Wow and yet no one here can help me with my problem !

New Zen Micros and the headphone jack prob

I unfortunately had one of the zen micros with the headphone jack that ceased to work. Has this flaw been fixed in the new ones?

SSR wrote:
The charge is likely to be expensi've, but as this is the second time it's failed and as the warranty has just ended try pursuing a repair under warranty with support.
repair under warranty with support? how do i go about? im located in Singapore, any website or support number to call for Singapore side? thanks.

Zen Micro Headphone jack prob

I would like creative to recognize the problem with the headphone jack, so any one with the faulty jack post here along with any other information you might have.

There have been mulitple threads discribing this problem. Do a search for "Micro Headphone Jack" to see what im talking about. I think they have acknowledged the problem, but im not sure. I do know that the mods are aware of the problem, and no doubt they know why all these players keep getting sent in.

Zen Micro Photo 8gb have headphone jack probl

I am going to purchase a zen micro photo, but only if the headphone jack problem is fixed from the previous zen micro's. Anyone know anything about this? Thanks

I doubt that you'll get an *official* response to this as CL does not *officialy* have any problems with the headphone jacks on their units other than from *mishandling* or from a normal and small failure rate. As of now the official stance is that there's no problem to fix. Just keep checking back here. Looks like with the Micro the thread started jumping after about 3 months for the folks that purchased last January.
Mine's about a month old now with no problems.

ZENmicro headphone jack prob

Ahh, yes I got the headphone jack problem in my Zen Micro. I was wondering what I should do about it, and what I should expect from Creative? I already emailed them about this, but I was wondering if anyone sucessfully fixed this problem?
thanks,
Mel

Ah, I have this same problem. Is your year warranty over? If so, it will be $3 for a phone call, $25 for them to look at the player, and $40 in parts, plus $20 or so shipping. If you are under warranty, it'll just be shipping and $40, however if you fight for it they will drop the charge.
You can also fix it yourself (will void warranty) if you have good soldering skills.

Headphone Jack Prob

So many people have complained of the faulty headphone jack with your product... Why can't you admit that it's poorly designed and make some kind of recall or something.. anything...ANYWAY, I've had 3 Zen Xtras, and they all have had the same problem, the 3rd one I've had for about 2 years now, and I thought I had finally received a good one, when one day the left channel went. I then got a new pair of headphones and tried that, and it worked! I breathed a sigh of relief and it restored some hope I had for Creative.. Later on, it happened AGAIN.. and I tried different pairs of headphones, but this time it didn't work.. I am beyond frustrated at this point, and I don't know what to do.. I'm a college student, and I can't afford to pay hefty repair fees for something that is attributable to poor design... I'd like to point out that people who do come forth and find this forum are probably a small percentage of those who do have the same problem that I do. I can't even imagine how many people have this problem, but can't comment on it because they don't know of this forum/site. I did contact customer support and they told me to send my player in with the RMA and a check for whatever sum of money it was for the diagnostic fee? I think? The funny part is, I KNOW what is wrong with it...it's the headphone jack.. the same problem that many , many other people have...You may ask why I didn't send it in, and that's because I know they'll hit me with fees to repair it because it's out of warranty, and I don't have the money to pay for it... secondly, why should I pay for it to get repaired, when it will probably happen again sometime down the road... So, what other players should I get? (non Creative products would be good)....or if you have any advice on this situation if you have gone through the same thing.. let me know.. post it here.. thanksMessage Edited by Cjn25 on 06-02-2006 :27 AM

i suggest....AVOID CREATIVE PRODUCTS!!
pure crap..headphone jack problem (zen micro), same happened to me, and as i asume, to many others...2 or 3 months after the warranty expired...i just used to listen it while walking around, no running, kick-boxing, mount climbing or any other dangerous activity...
AVOID CREATIVE PRODUCTS!

Temporary fix for headphone jack prob

so my headphone jack for my first gen zen died the second time. This time I was just not interested in spending another $40 bucks. I was kind of frustrated because I actually loved this zen. And it was also interfering with my ego because I converted many of my friends/coworkers from ipod to zen and did a few tests in the past for some sites on soundquality and audiomark etc for zen vs ipod vs iri'ver.
anyway, this time I decided that I will buy another player. Yeah, I collect gadgets. I have an ipod, this zen and GB rio karma. I obviously wanted another zen but decided to wait until zen fixes this headphone problem. Also there are some new players coming in like toshibas gigabeat and a few others.
So I had already given up on my zen and before abandoning it, I thought maybe I should see whats inside.
. I opened the top cover.
2. pulled the PCB where headphone socket li'ves.
3. sprayed some air duster on it. no luck
4. rubbed the socket and parts with alcohol....no luck.
5. then I noticed that if I press the headphone pin in a certain direction, both the channels work fine. Now this was a good clue.
6. Instead of pressing the headphone pin, this time I pressed the PCB in that direction. A microscopic view would tell that when I press the PCB in that direction, the pin hits that holy G-spot in the socket. Now again both channels work perfectly.
7. Now to get it to work properly, my options are: set either the headphone or the PCB in that right direction. -- of course the choice is PCB.
8. I put a piece of foam on that pressure point on the PCB and immediately covered the player with the top lid. I plugged the headphone in to check if everything is ok. yes it is. That was a good sign.
9. After putting everything together, I moved the headphone pin in every possible direction and exerted some pressure. No problems...everything is fine so far.
0. Then I put it in my pockets and took a walk. everything is fine.
I dont know how long will it last. But if it reappears, i will try the same one more time before shelving the player.
*Apologies,if this fix has been posted before also. I have not searched*

I will take some pictures this weekend if it doesnt stop working.
Bloodangel05 wrote:
If you get an ipod i will hunt you down and burn it...Naaa im just NOT joking
You have no idea how much I hate ipod and all these hipsters with white string running from their ears to their pockets. These die hard iPod fanatics are a bigger threat to the world than global warming.

Another headphone jack prob

I appear tbe having the same problem as everyone else, a dodgy headphone jack that messes uo unless it is kept entirely still (defeats the whole purpose of a portable music player).
But, I'm also having a problem in that the headphones have to be unplugged in order for my player to remain switched off. If they are left plugged in then as soon as you switch the player off it turns back on! A complete waste of battery and just annoying.
Has anyone else had this problem?
I bought the Micro over the i-pod as I'd read such good reviews about it, more fool me!

As per the FAQ post, no-one knows if an updated player has been issued.

Zen's headphone jack prob

i've been using my zen for two mos already when i suddenly noticed that my earphones started to flip out on me-- i had to bend it and move it time after time bec the sounds would become inaudible. i thought that my headphone wire must've been screwed (i have the habit of sleeping with my earphones still with me), but when i used another headphone, the problem didnt go away. then i noticed that even when my zen is turned off, i would often hear "a very faint grounded noise"... and when i turn the player right that moment, the problem on my player would be present. it wouldnt take a genius to figure out that its my player that has the problem.
can anyone tell me what might be the problem? im thinking of getting it replaced if the problem continues. this is the last straw regarding creative products.... in as much as i try to love my player, but with the problems im facing im really disappointed that i ever bought the zen

vackie_mcbeal wrote:
can anyone tell me what might be the problem? im thinking of getting it replaced if the problem continues. this is the last straw regarding creative products.... in as much as i try to love my player, but with the problems im facing im really disappointed that i ever bought the zen
Vackie...all of your questions should be answered by simply doing a little (very little) bit of looking on this forum. I don't mean to be rude but there are several significantly long threads on here addressing this issue. A simple read of the other posts would tell you that this is a problem that sadly has aflicted many Zen Micro users (and other Creative MP3 players it seems).
Good luck!

Here we go again...headphone jack prob

Alright, so this isnt the first time i've had this problem. Last year in May 2005, i emailed creative about the notorious headhpone jack problem i've had in my zen micro, and they sent me a new one. But now, over a year later, this one they gave me is experiencing the same problem! I can assure anyone that i have never dropped or abused my micro, so whatever caused the problem, it wasnt me. Its definatly not the headphones either, i've tried various ones, and they all have the same problem (sound becomes distorted and quiet when wiggled slightly). Im pretty sure that the short warranty is pretty much gone now, being that it has been over a year, but isnt this a common defect that should be fixed by the manufacturer?
thanks for anyones help

I had the exact same problem and ran out of patience, so I just fixed it myself. I used the tutorial on mercx's website (I don't remember the name, but type in mercx on google and look for it) to the letter except that instead of soldering down the joint and possibly causing major problems, I just folded a small strip of paper and stuck it between the metal plate and the jack part. I did that about half a year ago, and I still haven't had any problems. just remember not to use too much paper, or it'll get the player messed up.

Headphone jack: can you tell us how did you do

Hi, I have teh zen micro and reading all the threads concerning the hadphone jack makes me a little bit affraid of it.
But I I still think that with the appropriate handling of the player I could prevent it from that.
I would like to ask some of the Zen Micro owners with a headphone jack problem, to tell us how did that happen, what did they do, how thay handled it, did they put the player in the pocket or did they changed the headphones extremely often by pulling them out and placing them back in repeatedly. There Must be some physical force that cracks the jack however.
I hope to find more specific information from people who have sufferd this problem, so that we, the ones with the still good jacks can prevent the micro from it.
Thank you for cooperation.

I purchased my Nicro on /7 in NYC and enjoyed the hell out of it until 3/7 when I sent it back RMA.
Now I've had portable audio devices since the original Sony cassette Walkman (which came with a shoulder strap it was that big!) and I know full well that the headphone jack is the weak link in all these devices, so I babied mine.
It was never dropped, I almost NEVER... that's right ... Never removed the headphones from the unit and my headphones were the L-shaped kind to minimize excess leverage on the jack..
I always carried mine in an upper pocket of my jacket or vest, making sure to always leave slack in the headphone line on the player end. And the headphone jack still went bad.
That said it's due back 2 weeks to the day that I sent it out, (that's good service!) and if they've addressed the problem such that I don't have to go thru this again, I'll be a happy camper. If not Sony NW-HD3, here I come.

The headphone jack malfunction Creative won't help me w

I have a Zen Micro 6GB with a headphone jack on life support. I've tried contacting Creative for the location of a repair depot, but since it's paid for and the warranty's finished they've quit responding. I guess I'm on my own now, and it may not be a "Creative" solution that replaces the Zen. Supposing every company abandoned their customer after the warranty ran out. Wouldn't YOU try another brand Their website offered NO "creative" solutions, or direction to where you could get an otherwise good product once they had your money and had a replacement model to sell you. Well, I'm now looking at home repair, because unless I cough up for a long distance call to someone who may or may not have a repair solution for me, this puppy goes into the drawer with the other dead battery-operated devices, the electronic graveyard. Bye, Creative.

Jonz,?I also am a newbie and I joined to look for people with your Zen Micro headset problem, so I could pass on the help I got. When you read below, you will know why Creative won't help you--Too much to admit!!!. The below web site provides guidance on how to probably fix the problem you have. I just fixed my daughters after finding this fix. When you open up your Zen, you won't believe how cheap the soldering is on both the Headset and the USB connection points. It appears to be generic the 6GB Micro. So, its not IF your Headset won't work, its just WHEN. These are not electrical connections, but rather connections that keep both Headset and USB pieces from moving on the circuit bd. There are 8 total. On my daughter's Zen, one of the four on the Headset module was just sort of laying on top of its mounting point, letting the Headset connector move a lot on the board, as if no solder was installed at all. The other 7 looked they were just glued down--waiting to come loose. Two things not mentioned in the fix.
. When you take the metal casing out of the plastic cover, you may encounter two small cotter pins (not mentioned in the article). Instead of finding where they came from, I just reassembled the unit without them. No problem. 2. One of the Heaadset solder points (for me the one that was completely loose) is mid-on-the-board in between the?Headset and USB?connectors.
The soldering iron adaptor I had would not?reach the point without melting all the Headset plastic and?possibly frying the Headset connection beyond repair. Had to buy a Radio Shack circuit board soldering iron?for about $8 with a narrow shaft and?long tapered point to reach the point. Fix went perfectly. Good luck.
http://home.comcast.net/~mercx/?PaulyEddyFreddy

Zen Micro Headphone Jack Poll/Co

THIS IS A MULTISELECTION POLL
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
There seems to be this "massi've" problem with the zen micro with the headphone jack breaking. Creative also had this problem with the Zen xtra, so to see if this is an epidemic or just a small problem vote either you have a broken jack or not. also please post a reply if you know someone who has this problem or if you know someone who doesn't. If you bought a refurb micro dont count yours because this could very well be the result of abuse from the other party.
Simply choose the number that corresponds to you and your zen micro.
PS. post where you bought your micro and when the jack broke if it ever did.
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
- As for me, I've had my Zen micro for 2 weeks, it was fine no problem, never had any problems with headphone jack. but i have had it only for 2 weeks, before i decided to return for a refund.

I was wondering why we really needed this thread .. i Think Creative and Us are pretty aware of the probs SOME people have been experiencing ...
Lets try to help each other not be whinging all the time if people have this prob its best to get an exchange .. whilst it is not ideal .. you expect teathing troubles and problems with some new items ... who hasn`t ever had something that needed to be sent back or exchanged ... Chill people Creative will see us all right.

Where can I buy a new HEADPHONE JACK PCB for Zen Mic

Hi,
I have resoldered my headphone jack 3 times, but it has once again started malfunctioning. This time, I tried superglueing the jack to the board, but I think I have accidentilly short-circuited some of the board that the jack rests on with the glue.
Where can I just buy a brand new board with the jack on it's Or does anyone have a scrapped Zen Micro with the part lying around? If anyone can provide info about where I can get a new board, please let me know.
Thanks,
Scott

Yeah, whatever <FONT color=#339900>i<t is, you can fint it on Ebay.
Just be careful, some of the things on ebay are not always what they seem. Depeding on the price, you may be better off buying a new player.

Zen V / Zen V Plus headphone jack prob

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