Zen Vision M: 30g won't turn

Question

Well, I've just about had it with Creative Mp3 players now. I just recently got my Zen Vision; now when I went to turn it on, expecting it to be fully charged from its dead battery, it shows that it hasn't even charged past the red bar. Then, when I go to turn it on, it won't turn on. It won't even turn on while connected to the computer. PLEASE, SOMEBODY TELL ME WHAT TO DO!!!!

Answer 1

Simple Instructions If the device isn t charging, try other ports on your computer. Often computers utilize passi've hubs on the motherboard to increase the number of USB ports; this can mean that the ports on the front of the computer are low power ports that can only put out 00ma and not the required 500ma.
More Technical Instructions
First you need to check to make sure that the power save is disabled on your USB ports on your computer.
Click Start then Run, and type devmgmt.msc then click OK
Expand Uni'versal Serial Bus Controllers
Right Click on Each entry in the list that says USB Root Hub and select properties
Go to the Power Management Tab
Uncheck the box that says Allow the Computer to Turn off this device to save power .
Next you need to see if your computer can actually charge a USB device, and where you should plug the device in.
Next click on the Power tab
Check the Hub Information Section and look at the description.
It should say something on the lines of Total Power Available: 500mA per port
If it says something else, then you have a problem and your computer might not be able to charge a USB device.
Now if you find you have one hub listed that has 500ma per port, and the other is something like 00ma. Then use a USB device (mouse, camera, etc) and plug it into each USB port.
When you have a device plugged into a port, you should see it show up in the attached devices window (under the Power tab). Find the ports on your system that are associated with the 500ma capable hub in your system.
Then plug your Zen device into that port.
If the battery of your Zen device is so depleted that it can't turn on, it won t show up in the attached device area but it should start charging.
After a couple of hours try turning on the device while its plugged in, if all goes well it should turn on and now be recognized.
It should show up under the attached devices section under the USB hubs power tab. If the port is working as it should the zen should show up as a pulling 500ma of power.
Note:
It is normal for the Creative labs device not to be recognized by the PC if the battery is completely dead. If the battery is dead it doesn't have enough power to turn on, so it can't be recognized by the PC.
It doesn't have to be recognized to charge, but it does need to be on a port that "can" charge it.
Untill the device has enough power to turn on it generally charges at a much slower rate. So it often can take much longer for the device to charge to the point where it can turn on, then it will take to charge the rest of the way once it is recognized by the PC. This is generally just a first time problem, as long as your don't drain the battery completly between charges.
Message Edited by gmandual on 06-03-200709:2 PM