Zen Vision M 30gb firmware issue (&quot

Hi im just hoping someone could help me, my zen vision m 30gb?froze and i had to format it to get it to work again but, then i got firmware problems after this. so i tried to install a new firmwarei downloaded .6 firmware and clicked the remove firmware button?and tried to install but it still won't install no matter what i try. Anyone have any ideas to help??PS the player made weird clcking noises before i could format it. Thanks :smileyindifferent:?

Haha yeah but, the problem is I didn't drop it!:smileyindifferent:?im goin to see can I send it back for repairs or get a new , suppose thats all i can do....?thanks

Similar Messages

Zen Vision M: 30gb - serious issue, random rebuil

I'm looking for some cure to this, and depending on the replies here my next purchase may be an Ipod or a Zune...but I really liked Creative Labs but lately the problem with my Zen is unreal.
I've had it for over a year and it's been treating me great up until the past few months, and it's just getting worse.
PROBLEM: The Zen Vision M 30b keeps randomly restarting, and every time it restarts it has to rebuild the library. Before this would happen once or twice a week, and now I don't even use my Zen anymore because this happens six to seven times A DAY. Can't use it in the car, work, or on my way to class. It restarts in the middle of songs, without any movement of the player at random intervals. With or without headphones plugged in.
I've used a protecti've case the entire time, and there's been a few drops, but nothing inside the Zen appears broken. I deleted all video content, this problem still happens.
I am using latest firmware ver. .62.02, and even reinstalled the firmware.
My last idea is to downgrade the firmware, I don't believe this happened nearly as often with a previous version.
Any help or replies to better versions of firmware or ways to cure this would be greatly appreciated.
- anthony

I've formatted it, and threw on about 20 songs...works fine. Once I start hitting a few gigs of music it starts to crap out. The unit seems to be screwed up after a few drops onto pavement from waist height (with a protection case of course) I'm now going to attempt the recovery menu stuff and get back to you guys, thanks for the info. If this fails, I might move onto an 80gb unit, either and ipod(ick ) or Zune(..yuck ) It seems each player has their draw backs, although I find the vision m perfectly fine except for the problem of editing multiple tracks when songs are on the player.

Creative Zen Vision M 30gb firmware problem

My mp3 player took a spill onto the floor and it worked fine after. after i was done using for the day i shut it off and then the next day i turned it back on and it went to safe mode and said there was a hard disk problem. i was able to successfully format it. now when i start it up it says there is a firmware problem. i tried reloading it but the firmware i got off Creative.com doesn't recognize it, but my computer does.
Any suggestions?

A Firmware Problem is like when Windows gets corrupted and won't boot.
You probably need to Reload the Firmware through the Recovery Menu, but I'd try a Disk Clean-up first, on the off-chance that it's a less serious problem.
Be sure to back up all your files first, as there is a chance that they'll get wiped when you reload the firmware.

Creative Zen Vision M (30gb) - Is it the end?

Hi all,
I've read a lot of posts and think the only way to find a possible solution to my problem is to just post it....
I've had my Creative Zen Vision M (30gb) for about?2.5 years, apart from crashing a few times, I've always loved it and would never go near Ipod!
Lately however it's done something, that it has done before which is to suddenly 'remove' about 2000 tracks, it would go funny, crash and reset a few times, recharge with the plug and it was fine again, the tracks 'reappeared'.
Now it seems when it happened this recent time, 3000 tracks went and I was left with about 000. So i tried formatting everything cause it just wouldn't rectify itself, then I chose to reload the firmware but everytime I tried to connect it to my laptop it would say my player wasn't connected.
I have recently baught a new laptop with Windows 7 and even without the software it detects it fine and I think I could just drag music over to it now. BUT - It only has 50mb of memory! Plsu MP3 Recovery Tool and online detection firmware thingy justy doesn't think my player is connected or says cannot update firmware on windows 7?
So my questions?are - how do i fix it's Is my memory fried, would it be worth getting out the old laptop? Where do i go if i want to repair it's Even if it detects it in XP, the software doesn't detect the player.
Can anyone shine any light here? Am I forced to buy another Creative product or do I jump ship?

If the XP computer has WMP installed it may not detect the player (the firmware file) It works best on XP /SP2 WMP0 installed. The issue with WMP is a sticky in the MP3 players forum.

Zen Vision M 30GB Problems

Zen Vision M 30GB Problems? I have a used Zen Vision M 30 GB. I have?a few questions, along with some problems.
My player has to "rebuild" at least twice a day, is that normal?
When a song is playing, is the song name, length of song, etc supposed to be displayed?
Now the major problem:
I can not get either my laptop or desktop to recognize my player.
On the desktop (Windows XP?SP3)?it seems to constantly refresh the Device Manager as an MTP device. while it continues to do this I can see the device is giving me a Code 0.
On the laptop (Windows Vista) it searches for a driver, but the search fails. It does not continuously refresh, but still gives me the same "Code 0 This device can not start" message.
On both computers it says "Docked" on the player when plugged in and also charges.
The player plays well once it makes it through the "Rebuilding" stage.
I thought about formatting it, but?I was not sure that would do any good with this problem. Plus there was a lot of music left on the player from the previous owner that I rather like.
Any help would be greatly appreciated,? Thanks

smittyknox wrote:
I have a used Zen Vision M 30 GB. I have?a few questions, along with some problems.
My player has to "rebuild" at least twice a day, is that normal?
When a song is playing, is the song name, length of song, etc supposed to be displayed?
Now the major problem:
I can not get either my laptop or desktop to recognize my player.
On the desktop (Windows XP?SP3)?it seems to constantly refresh the Device Manager as an MTP device. while it continues to do this I can see the device is giving me a Code 0.
On the laptop (Windows Vista) it searches for a driver, but the search fails. It does not continuously refresh, but still gives me the same "Code 0 This device can not start" message.
On both computers it says "Docked" on the player when plugged in and also charges.
The player plays well once it makes it through the "Rebuilding" stage.
I thought about formatting it, but?I was not sure that would do any good with this problem. Plus there was a lot of music left on the player from the previous owner that I rather like.
Any help would be greatly appreciated,? Thanks
No rebuilding that often if not normal. You seem to be having symptoms of hardri've issues. Now have you done a cleanup>reboot on the player?CHARGE PLAYER BEFORE DOING THIS? http://forums.creative.com/creativel...ap&thread.id=3? That may help with the constant need to rebuild(kinda like defragging the dri've) Use a REAR usb port when connecting to the computer & try using a different usb cable. DO NOT CHOOSE RELOAD FIRMWARE ON THE RECOVERY MENU

Zen vision M 30GB blank white screen

I have scanned the forum for a smiliar problem but I need more help.
My Zen vision M, 30GB player is a 2004 model, my Operating system is Windows Vista, 32-bit. I'm not sure what firmware I have on my player. As of last week, I have only a blank white screen; I have backed up all my contents and dowloaded the recovery tool with no result.
After contacting Customer service, they sent me to the forum to look for help or buy a new unit...just want to make sure there is no other recourse I can pursue.

A white screen can not be repaired it must be replaced. It is a hardware issue not software. You can do it yourself. Purchase another screen & replace it. I have done this many times. Instructions for opening & disassembly of the player here http://www.youtube.com/profile?user=...u//_Drkr3ou22E Source to purcahse another screen here. http://cgi.ebay.com/Creative-ZEN-Vis...item5d25d8dbcb

I Need Help With My Zen Vision M 30GB Player ASAP

Tonight i had started deleting of my music folders on my creative zen vision m 30gb player and as it was doing that i accidently disconnected the usb cable from the player. After that the player was froze on the docking mode and i hit the reset button with a paper clip. Then after that for some strange reason my computer does not detect my zen vision m player as being connected to the computer. the docked screen appears on my player but the arrows keep spinning and my pc keeps saying found new hardware mtp device and does nothing but repeat that over and over again. I run windows xp pro service pack 2 with windows media player installed. I really need help asap to resolve this issue and have my pc reconize it normal again where i can access my music folders and playlists again.

The core problem is related to Microsoft Windows Media . To resolve the issue, you need to uninstall MWM v from the Add/Remove Programs. Then it will rollback to MWM v9. Unplug the player from the USB port. Reinstall the supplied software from Creative if you need too. Reboot, plug the device into the USB port. Reinstall the device driver for the MP3 player. Reload the latest firmware. The file can be downloaded at
http://support.creative.com/downloads/download.aspx?nDownloadId=03

Zen Vision:M Problem (Firmware + Recovery Mode) (please un-sti

(apologies on the sticky, i misclicked!)
I've had my Zen Vision:M 30GB for over a year now, and I absolutely love it! Unfortunately, while on my New Years vacation this past week I accidentally dropped it after it tangled in my headphones. Immediately afterwards, I started getting the "recovery mode" problem that seems to crop up. Unable to get past this(it booted only once every million-or-so tries), I decided to use the "MP3 recovery tool" from Creative's site
Unfortunately, it froze up halfway through, and now is giving me a "Hard Disk error". I tried to reformat, and it seemed to wipe it clean...but now it wont even recognize it when I plug it into my USB port to put in new firmware! (The PC recognizes it, but not the Firmware installation)
I don't know what else I can do....any ideas/help, please?
(I looked at Creative's support pages, but they only deal with Warranty repairs, which I don't have as it was a gift.) Can they repair/replace a broken non-warranty player, and if so, for how much?
Or is there another solution I haven't tried yet?
Any help would be GREATLY appreciated!
Thanks in advance!Message Edited by leova on 0-02-200805:06 PM
Message Edited by leova on 0-02-200805:08 PM

Customer Support can also arrange out of warranty repairs, and can advise on the price.
Cat

Zen Vision:M 60GB firmware: NEEDS 'Disc Number' tag supp

The Creative Zen Vision:M 60GB firmware (.20.02e) does not recognise the 'Disc Number' part of ID3 tags.
This is VERY annoying as albums made up of more than one CD do not play in the correct order (they play in order of 'Track Number', e.g. ",,,,2,2,2,2,3,3,3,3,4,4,5,5" etc). I do not want to go through my collection separating these large albums into a messy bunch of single discs.
This seems like a simple firmware issue: please update it!

jjwood,
Although I can understand the situation, please refrain from using bad language which is uncalled for. In any case, if the player is still having problem despite attempt at rescue mode, then contact Customer Support for service. If the store where you purchase the product allow exchanges, it maybe faster to be done through them.
Jason

Zen Vision:M 30GB recognition problems...Big t

Hi, 2 days ago i ran into a problem with my Zen. I had to charge it, as the battery was low and had to put some new music on it.. I plugged it into the USB port on my Laptop, where all of it's software is installed. The Zen wasn't recognized. Instead of the charging screen it normally started up with, it started up with the play screen(the screen it shows when a song is playing). I looked at the battery icon in the top right corner, and it wasn't doing anything. I turned the Zen off and started it up again. Nothing changed. I restarted my computer. Nothing changed. I shut down my computer and started it back up again. Nothing changed.
I took it to my desktop computer, a Compaq, and tried it there. It worked, but not how i was expecting it to work. The battery icon started flashing with the little lightning bolt, acknowledging that it was charging. But the play screen was still there. The odd thing with this is, i left the player to charge for several hours. When i came back, the Zen was in some form of idle shut-down. The screen was black, except for the battery icon with the lightning bolt. Oddly enough, he battery bar hadn't filled up anymore than when i left it. Upon unplugging the player though, the Zen turned off. When i turned it back on, the bar had filled up more. It wasn't fully charged though.
I plugged the cable back into it, and this time, the battery icon WASN'T charging. It just had the play screen on. It wasn't doing ANYTHING this time. Frustrated, i went out and bought the wall charger, and now i have a full battery. But it doesn't solve why my computer won't recognize my player.
Today, i un-installed the software that came with the player and re-installed it. It didn't do anything. I installed the software on my desktop computer, and THAT didn't work either. So i came to the website here and used the trouble-shoot guide. That didn't help, and this is where my problem differs from the other posters here who have recognition problems:
Back to my laptop: I have Windows Service Pack 2. I installed Windows Media Player . I went to the Device Manger, like the trouble-shoot guide said to. The kicker: Windows Portable Devices is NOT, i repeat NOT in my Device Manager. Neither does the Creative player either. I clicked on "The player does not appear in Device manager". That link showed me a diagram of a desktop computer, so went back to my desktop computer. I did everything above mentioned, and Windows Portable Devices is not in the device manager of my desktop computer either. Further reading the trouble-shoot guide, i could NOT locate "Other Devices" or "Unknown Devices" in my Device Manger on either desktop or laptop. There's nothing "Creative" related or "Zen" related at all in any of the Device programs.
I don't know what to do. All of the trouble-shoot guides don't discuss my issue at all. Everything is "If an MP3 player is reported working properly in Device Manager, but it is not detected or listed in Windows Media Player or Creative Media Explorer..."
Mine isn't even detected in Device Manager. My Device Manager has nothing regarding my Zen or Windows Portable Devices.
I'm thinking about messing with it in Recovery mode, but i don't want to erase everything i have on here, just to have my player still not work. I'm going to try messing with this at my friend's house to check the cable and the player there too.
But any help regarding my situation would be greatly appreciated. This is driving me crazy.

I tried my uncle's Zen Vision: M 30GB on my laptop and strange things happened. My laptop recognized the player as an unknown device and said i needed to install the MTP driver. I did that, and upon doing so, my laptop recognized my Uncle's player as a Portable device, allowing me to transfer songs to his player. But it STILL doesn't recognize MY player. Email support says i have to send it in for repairs, but i don't know...
Any luck with you?

Zen Vision:M 30Gb not connected (!) and I'm becoming crazy

:Zen Vision:M 30Gb not connected (!) and I'm becoming crazyl Hi,
I tried for week to do something with the Vision 30Gigs of my son, and I don't no what to do now, maybe open the window and throw the zen..
No, seriously, he still remains in not connected and in Control Panel, system, device manager, always with the yellow sign blinking and tells that no driver is loaded.
I'm in XP SP3, removed WinMediaPlayer to install the WMP 9 because the 0 is not compatible with SP3 I think,
The zen is automatically in Recovery mode when boot, because I have tried all the possible and I have erased the firmware by "reload firmware" but without being connected to the computer,
I tried the recovery tool, but not connected...
So, I'm sure that some guru has the solution, and I'm convinced that this zen is not dead!
Thanks in advance for your precious help.
Ray

Read everything before you start.
Rayray wrote:
Hi,
I tried for week to do something with the Vision 30Gigs of my son, and I don't no what to do now, maybe open the window and throw the zen..
No, seriously, he still remains in not connected and in Control Panel, system, device manager, always with the yellow sign blinking and tells that no driver is loaded.
I'm in XP SP3, removed WinMediaPlayer to install the WMP 9 because the 0 is not compatible with SP3 I think,
The zen is automatically in Recovery mode when boot, because I have tried all the possible and I have erased the firmware by "reload firmware" but without being connected to the computer,
I tried the recovery tool, but not connected...
So, I'm sure that some guru has the solution, and I'm convinced that this zen is not dead!
Thanks in advance for your precious help.
Ray
You're right the Zen is not dead. It needs a firmware to work & it doesn't need to be connected to the computer to erase it. It does however need to be connected to a computer to reload it. First you will need to install WMP0. http://www.filehippo.com/download_wi...edia_player/9/
You then need to charge the battery When its charged & turned back on you will choose Format>Cleanup. You then connect player to see that Windows can see the device. Once you can see that it is recognized in Device Manager you will Disconnect it from the computer (use rear usb ports)
You will need to download the firmware file for the player to the desktop & open the file.(do this before you connect the player again)http://support.creative.com/Products...me=MP3+PlayersOn the player before you connect it to the computer that has the firmware file open & ready to go you will choose Reload firmware connect the player to the computer(use rear usb port) choose your language & let it run. (the autoplay window may open DO NOT CLOSE IT)
The reason it did not work before with WMP9 is that the driver is a part of WMP0.

ZEN Vision:M 30GB Battey not recharg

Has any one else?had any issues with the battery not recharging on the ZEN Vision:M 30GB. The battery Icon does even show that is?recharging. Any suggestions?I emailed Creative Lab support and they told me this below!?All ZEN MP3 players (except ZEN Nano and ZEN Plus) have a rechargeable
lithium-ion battery. You can charge your MP3 player by connecting it to
the power adapter (if included with your player), or by connecting it
to
a powered USB port on your PC.
When a MP3 player has not been used or charged over a long period of
time, it can take up to 60 minutes for the charging icon to appear when
it is being charged

Mine is doing that too... I had to send my other one in because it lost power and so they sent me this one, and I have a power adapter for the wall, which for as?long as I left in on there (4 hours) it should be showing some charge, but nothing.Right now, its?"charging" from my computer and I'm importing videos to it, so hopefully it shows something.

Zen Vision M 30GB is stuck in Recovery Mode

Hi, I have a Zen Vision M 30GB that is stuck in Recovery Mode. I have tried ' Cleaning ', ' Formatting ' and ' Reload Firmware ' but none of my 3 computers in which it was previously used recognise the device. The computers have Win Xp Home, Win xP Pro and Win 7 Pro, 64-bit. I could get it to connect once to my Win 7 and I set the firmware down to .4 ( I think), as I have read that latest Firmware .20 does not recognise some of the new batteries with 400 mAh and 700mAh batteries. I have tried the MP3 Recovery Tool, Creative Wizard tool but none work. Would appreciate any suggestion. I have read extensi'vely the postings about Zen Vision M in the ABIT (anythingbutipod) Forums, but no luck in re-loading the firmware. TIA, MPM

I had installed .4. and in the Recovery Mode, it dispalys v0.0.6. I have Creative Zen Vision M Media Explorer installed in both, my Xp Home desktop and Xp Pro ( not 64-bit) in my laptop. I will check which version of WMP is installed in my Xp systems.
On many occasions, all 3 computers (including Win & Pro 64-bit) signalled ' Un-recognised USB Device many times but now nothing happens and I can operate the touch pad of the Zen even when it is connected to the computers !!

ZEN Vision M 30GB Video Conversion problem: black scr

My husband cannot display any video on his ZEN Vision M 30 GB. Any video converted comes over with ONLY audio, black screen (? no video display )This happened with the original firmware and software. I updated firmware and did all available software updates; no change. I had a previous ZEN Vision M 30GB, which did not have any problem with video conversion and display.Are there any known problems with specific Media Player versions, or QuickTime ?which may be a potential cause of this problem?( I have heard that this product works best with Media Player 9. )Anyone had similar problems, or have any ideas?Thanks,Ravenquille

Problem apparently solved: Last night, I downloaded and installed the free program, SUPER. My husband has not had a problem so far; been working beautifully! Ravenquille

Zen Vision M 30Gb Battery Prob

My zen vision m 30gb player can not hold battery charge. The battery when charged fully will drain out without usage. When charged fully and in use, the charge will last for only 2 to 5 minutes instead of the 5 to 0 hours it use to last. Can any one help me with this problem please? The firmware I am using is v .62.02_0.0.23 and my operating system is windows XP professional with service patch 3. I have done clean-up and reboot, the only thing I have not done is reformatting the player.

branbran,
Based on your description, it would be advisable to get in touch with support. Check the "Support" folder on your installation CD for Customer Support contact details.

Zen Vision M 30gb firmware issue (&quot

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