Zen Vision M 60 GB Not recognized by computer period

To sum it up I basically had a zen I got on warranty (4th one I got I believe *sigh*) sitting in storage for about a year since I had an ipod. I tried ordering a sync cable since I lost my original one and I recieved a charger which basically didn't even power/charge the thing (and I got it for $3 so didn't bother complaining). I eventually tried ordered another sync cable which came a few days later and seemed to work just fine. The only problem is my computer isn't recognizing the player at all. It's like it's not even connected to the computer. It charges the player just fine and it's been at full power for about a day now. But besides that I can't sync, transfer, see ANYTHING in device manager, etc.
I'm running Windows XP Service Pack 3. I've tried using WMP and rolled back to 0 neither of which have worked. I used clean disc and formatted several times now which hasn't done anything. I'm not going to reload firmware seeing how the thing won't connect to the computer anyway. I've tried using pretty much every USB port I have including the ones in the front and none of them seem to work but they all charge the Zen just fine. No matter what I've done I haven't been able to see it in Device manager and scanning for new hardware hasn't done anything either. I've been trying to figure this out for hours so if anyone has any advice it would be greatly appreciated. Creative products are great when they actually work but I honestly went through 3 Zen M's which seem to have a high rate of becoming defecti've for no reason at all. It's really frustrating having problems with one of them before I've even gotten the chance to use it lol.

Jasel wrote:
To sum it up I basically had a zen I got on warranty (4th one I got I believe *sigh*) sitting in storage for about a year since I had an ipod. I tried ordering a sync cable since I lost my original one and I recieved a charger which basically didn't even power/charge the thing (and I got it for $3 so didn't bother complaining). I eventually tried ordered another sync cable which came a few days later and seemed to work just fine. The only problem is my computer isn't recognizing the player at all. It's like it's not even connected to the computer. It charges the player just fine and it's been at full power for about a day now. But besides that I can't sync, transfer, see ANYTHING in device manager, etc.
I'm running Windows XP Service Pack 3. I've tried using WMP and rolled back to 0 neither of which have worked. I used clean disc and formatted several times now which hasn't done anything. I'm not going to reload firmware seeing how the thing won't connect to the computer anyway. I've tried using pretty much every USB port I have including the ones in the front and none of them seem to work but they all charge the Zen just fine. No matter what I've done I haven't been able to see it in Device manager and scanning for new hardware hasn't done anything either. I've been trying to figure this out for hours so if anyone has any advice it would be greatly appreciated. Creative problems are great when they actually work but I honestly went through 3 of them because they just seem to have a high rate of becoming defecti've for no reason. It's really frustrating having problems with one of them before I've even gotten the chance to use it lol.
Hello, I know they can make you crazy. For starters are you using the dongle to connect to the computer? Those all in one generics can damage your device & may not have the pins wired correctly wrong polarity ect.(they have fried a few motherboards)So if that's what you are using don't you can get the right ones here? http://cgi.ebay.com/ws/eBayISAPI.dll...tem=3603883200? Hopefully that is not the issue if so then you would need another board. Try another computer(a friends) preferably one with NO Creative software installed a Vista O.S. would be good to try this since there is no need to install any drivers (the driver is nati've to the O.S.)

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Did you try the player on another PC? This will narrow down where the problem is very quickly.

Zen Vision M 60 GB Not recognized by computer period

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