Zen Vision M does not turn back on or conn

I have had my Zen for about a year now and I love it (if it worked). The other day, I was listening to it until the battery power was too low to play anymore. After charging it back up, it never came back on.
Tried pressing the reset with no reaction. When I plug it into my computer, my pc does not recognize it anymore. I only see the blue light come on on the power button when it is plugged in to my computer.
If I try to turn it on, I just see the same blue light.
Using Widows XP with WMP .
Can anyone help me? Since my computer does not recognize, I cannot do firmware upgrade.

That's normal. Let it charge for a few hours and then you will see the icon on the screen that it is charging up.

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rudai123 wrote:
An Apple retail store (like Best Buy)? Thanks.
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edit: a few more details from my order
43Y3426   SBB INTEL CORE2DUO PROC.T9300
46P4166   VBB MICROSOFT WINXP PROFESSION
42V9437   SBB MSWIN XP PROF US ENGLISH
42X5980   SBB INTEL GMA X3100 GM965
41W2060   VBB 1GB PC2-5300 667MHZ 1DIMM
42V8195   SBB KEYBOARD US ENGLISH
42V9329   SBB UN(TRACKPOINT+TCHPD)
42X5219   SBB 160GB HDD,7200RPM
42V8714   SBB CD-RW/DVD-ROM COM,UBAYSLIM
42X0805   VBB PC CARDSLOT EX CARDSLOT
41W1685   SBB 11ABGWIFI WL LAN USEULAANZ
62P6054   VBB INTEGR.BLUETOOTH PAN
42V9338   SBB 6 CELL LI-ION BATERRY
41W1787   SBB CPK NORTH AMERICA
42V9354   SBB LANG. PACK US ENGLISH
1 CAFEE06   RECYCLE FEE FOR PRODUCT WITH 4 TO 14 INCH DISPLAY
also, i've plugged in an external monitor without any problems, so i actually don't think its a software bug... although who knows
Message Edited by bbabenko on 03-24-2008 10:10 PM
Message Edited by bbabenko on 03-24-2008 10:13 PM
Message Edited by bbabenko on 03-24-2008 10:14 PM

quick update: i tried the following hotfix from ms http://support.microsoft.com/kb/917332/en-us , but the problem remains... nevertheless, i guess i was wrong, i guess it's quite possible this is a windows xp problem... grrrrr

Zen Vision M does not turn back on or conn

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