Zen Vision:M doesn't want to work! He

My problem is kinda complicated. When I turn my ZV:M it doesn't load, but the blue light where you turn it on lights up and it stays that way. If you reset it, the blue light is turned off while you're pressing the reset button, when you finish pressing it, the light appears again and it doesn't load, the light just stays on there. It won't let me go to safe mode.
This is not the first time it happens. The first time it happened I tried all kinds of things and then I plugged it to the charger, then tried again all the possible things you can try, and it finally worked when I reset it (after numerous times of trying). I turned it off, went to Safe Mode and did a clean up, everything worked fine and I turned it off for good, after charging it. I never used it again until today, that I turned it on and only the blue light lit up, again. Now I can't get it to work in any way.
I bought it in June of last year and the one I have is a replacement, because the original one I bought was deffecti've as well, so I'm still in the one year warranty.
Help!

So I pretty much explained in detail that my player is not responsi've - at all. And this is what I get as a reply from Customer Service, through e-mail... which pretty much makes me feel stupid and offended.
I really hope that this works out well in the end, now that I replied to this e-mail, or I am definetly changing my view for future purchases, since this is getting old and obvious. Fi've different players in 2 years - 3 Zen Micro's and 2 Zen Vision:M's for now.....from all those together, 4 deffecti've and that didn't get the chance to show deffects because it was thrown into the pool...
Thank you for reaching us at Creative Email Technical Support; we
appreciate the opportunity to assist you.
With regards to your enquiries, I understand that the Zen Vision:M is
non-responsi've.
I will like to refer you to our knowledge base article at the link
below:
http://us.creative.com/support/kb/article.asp?l=3&sid=4794
Recovery Mode: What to Do And How To Access
To access the Recovery Mode:
If the battery is too low, charge the battery fully before continuing.
Detach the ZEN Vision:M from the PC and ensure that the unit is off.
Slide the Power switch towards the Power icon and hold the switch in the
Power On position.
Push the end of a pin-like object (for example, a straightened paper
clip) into the reset hole, press gently and remove.
In the Recovery Mode, please select Option (Clean Up). If the issue
persists, please select Option 2 (Format All). If possible, please back
up the data/contents on your player to a secure location before
proceeding with the format. Lastly, select Option 4 (Reboot) to reboot
your device.
If you have any additional questions, comments or concerns, please
include them in your response and I will do my best to address them.
Thank you.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.

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