Zen Vision: M Explorer does not recognize my mp3 player he

Seemingly, my Zen Vision: Micro is not recognized by the Zen Vision: M explorer software. My computer recognizes the hardware as present (being a verified physical connection via USB port and the mp3 player itself). I am currently running Windows XP professional with service pack 2 as instructed via technical support but to no avail. However, when running my old damaged Zen Touch, the computer and the software recognize it as being present and I have access to the dri've.
I am wondering whether or not it's a hardware issue, which I believe it to be. The issue is, that I cannot return it to Newegg (which I ordered from) because they have deactivated the product (reasons which remain unknown, which sucks because my warranty is from them so I don't know what I'm going to do about that). I would not like to bother with the hassle of having to deal with split product supports and was wondering if there were any solutions that would not involve sending back my mp3 player. I have tried messing with registry keyes, system rights, hardware profiles and such as well as reinstalling the software multiple times but to no avail. It plays fine, and looks beautiful, but I can't do anything with it currently...
If anyone has any pointers of which I have not mentioned it would be appreciated.
Sincerely,
TheShield

Had the same problem and got no where with creative so I wanted to exchange but there was none left in the shop so I said I would hang onto it untill they got a fresh batch. I only got this problem after a firmware update. I decided to format it and the software picked it up not a problem. And just to confirm I updated the firmware again and again I had the same problem and done a format and yet again the software picked it up so I suggest u format it and see what happens

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