Zen Vision:M - firmware problem

Hello!
I'm having some trouble with my Zen Vison:M 30 GB (I'm using Windows Vista 32-bit with SP2). After resetting the player I got the message "Firmware problem". The player displays this message until the battery is empty and if I reset the player once again it takes approximately 5 minutes "rebuilding libraries"(at least that's what I think it's called in English)?and then the "Firmware problem" is back.
Well, then I downloaded the MP3 recovery tool from Creative. After recharging the battery the recovery tool recognizes my Zen, downloads the firmware and... tells me that the player is not longer connected (it is actually).
Does anyone know how I can update my firmware or reboot the player? Any help would?be appreciated!!
Greeting from Anders Hansen, Denmark
Message Edited by andersryom on 07-7-2009 2:37 PM

It would be best to update the firmware on the XP computer. If you have WMP on the Xp computer you will need to rollack to WMP0 for the firmware file to see the player & update it.http://www.microsoft.com/windows/win...ionofthePlayer Emailing Creative will? tell you to come here & you already are hereMessage Edited by coachop94 on 07-20-2009 03:29 AM

Similar Messages

Zen Vision M Firmware Problem!!! Can't deal with this thing any more...

Can't deal with this thing any more...3 Hello friends I'm new in the forum
Well as the title mentions, I'm about to throw this thing oute of the window!!!
It's a 30 GB Zen Vision M, I own it ,5 years now...
I have read all the relevant posts in the forum about this player, I tried my best, nothing really worked.....
So now I have a Zen which only boots in the recovery mode!!
I have Cleaned it Up, Formated it, and tried to reload its firmware BUT when I connect it and try to reload it, in the end it always says Firmware Upgrade Failed!!Really can't understand it!!!!!
I've communicated with Creative, i wasn't at all satisfied with their responses... I think what they're trying to do is to avoid me, and earn some time with really useless suggestions which I had already told them won't work!!!So in the end they wanted me to send my Zen in Italy and pay more than 100 Euros for what an ,5 year old mp3 player?No I prefer buying a new Cowon with that amount of money!!!
Anyways I'm pretty mad now, so I'll move to the subject..
I have Service Pack 3 Windows XP in my computer, and I did roll back on the Media Player 0 from the I had, using the instructions from a previous post. The truth is that it rolled back with less steps than it showed, and I say that because it mentions in a step that in the add-remove programms, in the Windows XP-Software Updates section, I should find a Windows Media player thing which really doesnt exist and I suspect it's the Service Pack 3 because I have done the same in a SP2 and worked exactly as the steps said..Anyway the fact is I have Windows Media Player 0 now!!!
Please someone tell why can't I upgrade my firmware... I can't deal with this anymore!!!!

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

Creative Zen Vision M firmware problems

I have a brand new zen vision M that has some firmware issues. it essentially has no firmware on it, and when i connect it to the computer it only has 50mb of space. I'm running windows XP service pack 2

How did you roll it back? Did you confirm it to be WMP0 & nit WMP 9 after rollback http://forums.creative.com/t5/MP3-Pl...dows/td-p/3697

Zen vision:m chargin problem with USB ca

I've got vision:m for months , and during this time I used to charge with USB cable , and didn't have any problem , but it doesn't charged earlier , actually I hooked it up to my USB last night , and there was blinking icon up to today , but no any progress . so I use its original cable(electricity) and?it's going to charge?.Should I going to warranty company for this problem(doesn't chargin with USB) ?thanks for sharing your mind ( and pardon for my english )?Message Edited by MTahmasebi on 2-3-200604:5 PM

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen Vision M Firmware?

I know .2 isn't new, but whats diferent from .20 in it's And anyone know where I can download .20 (Europe AND the US Version) I could have sworn my audio was loader before I upgraded to .2

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen Vision M 30GB Problems

Zen Vision M 30GB Problems? I have a used Zen Vision M 30 GB. I have?a few questions, along with some problems.
My player has to "rebuild" at least twice a day, is that normal?
When a song is playing, is the song name, length of song, etc supposed to be displayed?
Now the major problem:
I can not get either my laptop or desktop to recognize my player.
On the desktop (Windows XP?SP3)?it seems to constantly refresh the Device Manager as an MTP device. while it continues to do this I can see the device is giving me a Code 0.
On the laptop (Windows Vista) it searches for a driver, but the search fails. It does not continuously refresh, but still gives me the same "Code 0 This device can not start" message.
On both computers it says "Docked" on the player when plugged in and also charges.
The player plays well once it makes it through the "Rebuilding" stage.
I thought about formatting it, but?I was not sure that would do any good with this problem. Plus there was a lot of music left on the player from the previous owner that I rather like.
Any help would be greatly appreciated,? Thanks

smittyknox wrote:
I have a used Zen Vision M 30 GB. I have?a few questions, along with some problems.
My player has to "rebuild" at least twice a day, is that normal?
When a song is playing, is the song name, length of song, etc supposed to be displayed?
Now the major problem:
I can not get either my laptop or desktop to recognize my player.
On the desktop (Windows XP?SP3)?it seems to constantly refresh the Device Manager as an MTP device. while it continues to do this I can see the device is giving me a Code 0.
On the laptop (Windows Vista) it searches for a driver, but the search fails. It does not continuously refresh, but still gives me the same "Code 0 This device can not start" message.
On both computers it says "Docked" on the player when plugged in and also charges.
The player plays well once it makes it through the "Rebuilding" stage.
I thought about formatting it, but?I was not sure that would do any good with this problem. Plus there was a lot of music left on the player from the previous owner that I rather like.
Any help would be greatly appreciated,? Thanks
No rebuilding that often if not normal. You seem to be having symptoms of hardri've issues. Now have you done a cleanup>reboot on the player?CHARGE PLAYER BEFORE DOING THIS? http://forums.creative.com/creativel...ap&thread.id=3? That may help with the constant need to rebuild(kinda like defragging the dri've) Use a REAR usb port when connecting to the computer & try using a different usb cable. DO NOT CHOOSE RELOAD FIRMWARE ON THE RECOVERY MENU

New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to

New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to PC?I havn't even use it?Can someone help me ?Message Edited by chrisstrong on 0-07-200707:50 AM

tell me about it. I've rebooted it then left it for a few minutes. after that it seems to start. I also used another usb cable which seems to have helped (weird i know!)

Zen Vision :m vista problem

Hi everyone, I?m having a problem with my Zen. I?ve searched the forums and could not find anything that could help me. So maybe one of you knows what to do.
So here's the rub: My player works fine with my old laptop, it runs XP. I just purchased a new( and considerably more badass) laptop that runs Vista home basic. When I plug the mp3 player into the vista machine it( the mp3 player) freezes immediately and has to be reset. It does not freeze when plugged into my XP machine. Will reformatting the mp3 player fix this? The only reason I haven?t done this yet is cause Im trying avoid erasing the thing. If not that then what?
So?.help me please and thank you.

Re: Zen Vision :m vista problemF
kayzinwillobee wrote:
Hi everyone, I?m having a problem with my Zen. I?ve searched the forums and could not find anything that could help me. So maybe one of you knows what to do.
So here's the rub: My player works fine with my old laptop, it runs XP. I just purchased a new( and considerably more badass) laptop that runs Vista home basic. When I plug the mp3 player into the vista machine it( the mp3 player) freezes immediately and has to be reset. It does not freeze when plugged into my XP machine. Will reformatting the mp3 player fix this? The only reason I haven?t done this yet is cause Im trying avoid erasing the thing. If not that then what?
So?.help me please and thank you.
Do a Cleanup.Reboot on the player. (NO Reloading firmware)

Zen Vision M Screen Problem

As of a few days ago, my Zen Vision M has had these horiztonal white lines on the screen, and they run through everything (movies, music, wallpaper, etc.). They obviously aren't part of my wallpaper, and changing the wallpaper or reformatting the ZVM doesn't work. Does anyone have any advice on how to fix this, and assuming I would have to send it in, would my extended warranty cover the problem?

Try updating the firmware, but if that doesn't help I'd recommend getting in touch with Customer Support.
Cat

Creative Zen Vision M Vista Problem(s

I have recently purchased a creative zen vision M and its a great player. However I am having problems with vista ultimate 64 bit edition, it seems everytime I connect my player it stalls the player (it locks on the dock screen) meaning I cant access files on the player. I have the lates creative media source , play for sure plugins and the latest firmware (it dident stall before I put the latest firmware on)
THe player docks fine on my spare Windows XP machine, but it would be nice to have it dock with my primary machine which is sadly vista :P lol
Any advice/comments ?
Thanks

here try this, work for melink

Creative Zen Vision: M, Firmware 1.40.02 and screen backlight not blank

Is there a bug in the .40.02 firmware?
I just bought a Creative Zen Vision: M yesterday.
I noticed that with the out of the box firmware (.30.02), the LCD screen backlight would turn off to conserve battery power.
Later in the day, I upgraded to the .40.02 firmware posted May 24, 2006. Now my LCD screen backlight stays lit all the time.
Since the player is so new, I wonder if I'm imagining things.
Can someone with .30.02 or earlier firmware confirm that their screen backlight turns off after some period of time turning the screen dark?
Can someone reproduce the problem with the .40.02 firmware that the screen backlight stays lit, no matter how long since the last button press?
If I'm not imagining things, this would seem to dramatically affect the playtime on a full charge.
Thanks.

This is INDEED a problem.
The screen is? SUPPOSED to blank all by itself , NOT only with the lock button engaged. I have this exact problem and returned one player only to see the same thing with the next. I also have the .40.02 firmware !!! Creative support said to upgrade my firmware to .6.xx? and see what happens. If the screen doesn't blank by itself without the lock button,? they are sending me another player !

Zen Vision M sound problem

I had my zen vision m for about 4 months, and suddenly the player's sound became really scratchy. The sound is scratchy and barely audible, although you can hold the player at a certain angel, which stabalizes the sound a little. I notice that the sound changes when you move the player, making me think that its the disk problem. Changes in EQ, change earphones, disk clean up, does not work. Help please!

Hi, sorry but i?m nervious, I?ve a problem, I hope you can help me. My Computer detects my Zen Vision:M how hard disk (extras/hard disk) i have not problems with that, but not how a media player, i can't transfer any mp3 or avi or whatever through the creative mediaSource Organizer or with the creative media explorer (the options are in grey, and appeer a tittle " your media player is not conect.Conect your Zen Vision to the PC or something alike).
My PC is really good (with XP, a lot of RAM 3Gb...you know), and i?ve installed the software too, what is the problem? What am i doing bad?.
I?ve had 3 Mp3 before and i never had that problem.
My e-amil is [email][email protected]][email protected][/url], if u want u can send me your answer to my e-mail(for me is better).
I?m spanish, i hope u can give a hand please.thanks a lot.

ZEN VISION:M CHARGING PROBLEM - H

[color="#ff0000"]ZEN VISION:M MP3 PLAYER CHARGING PROBLEM?My MP3 player was charging perfectly for the first 4 weeks of its life with me. I usually charged using the USB port on my computer. When connected, the player would come to life and the CHARGING ICON would appear and flash until the unit was fully charged and the CHARGED ICON would come on. Worked well. Now when I connect the player to the computer, instead of the CHARGING ICON coming on, the unit immediately begins playing music or going to the last mode it was in before being shut down previous to connecting for charging.
I have tried a reset of the whole player but that did not make any difference. I?encounter the same problem when connecting the player to the car?charger/power adapter. Can anyone give me some assistance? Cure?Thanks,? David B.

Lobsterboat wrote:
[color="#ff0000"]ZEN VISION:M MP3 PLAYER CHARGING PROBLEMMy MP3 player was charging perfectly for the first 4 weeks of its life with me. I usually charged using the USB port on my computer. When connected, the player would come to life and the CHARGING ICON would appear and flash until the unit was fully charged and the CHARGED ICON would come on. Worked well.Now when I connect the player to the computer, instead of the CHARGING ICON coming on, the unit immediately begins playing music or going to the last mode it was in before being shut down previous to connecting for charging. I have tried a reset of the whole player but that did not make any difference. I encounter the same problem when connecting the player to the car charger/power adapter.Can anyone give me some assistance? Cure?Thanks, David B.
I have exactly the same problem, but its because i've had to re-install windows and it wont deect it atall. Ive emailed creative support waiting for supply. i hope i get an answer soon

Creative Zen Vision M Display Problems

I purchased a Creative Zen Vision M MP3 player around 2-3 years ago and it's been great so far. I've even bought most of the accessories for it!
I switched it on today and found that there was a problem with the display - it's gone taint and there are stripey lines across it. Any idea what this might be?
I've tried to reset it and plugged it into the television through the AV function and it displays just fine on the television.
I've sent off an e-mail to Creative but just wondered if anyone has experienced something similar? And if so, how did you get it working again?
Many thanks,
Dan

thedanholt wrote:
I purchased a Creative Zen Vision M MP3 player around 2-3 years ago and it's been great so far. I've even bought most of the accessories for it!
I switched it on today and found that there was a problem with the display - it's gone taint and there are stripey lines across it. Any idea what this might be?
I've tried to reset it and plugged it into the television through the AV function and it displays just fine on the television.
I've sent off an e-mail to Creative but just wondered if anyone has experienced something similar? And if so, how did you get it working again?
Many thanks,
Dan
Replace the screen that is a hardware problem. http://cgi.ebay.com/ws/eBayISAPI.dll...n%3D4%26ps%3D0? Here is a source to purchase a new one? http://www.youtube.com/watch?v=_Drkr...e=channel_page? & a video to dismantle the player.

Zen Vision:M - firmware problem

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